Keycode: SSGBPDF Message Code: NV-37-10-M SIX SIGMA GREEN BELT FOR OFFICE OPERATIONS Specifically designed for non-manufacturing operations. Acquire proven Six Sigma tools and skills in an office operations environment. Discover methods to bring about breakthrough improvements and reduce errors in performance to generate significant cost savings. You will learn how to apply the appropriate strategy and statistical techniques to help eliminate mistakes, reduce processing times and decrease operating costs. Who Should Attend This program is ideal for those in office, administrative and support operations in service organizations as well as manufacturing companies. This includes accounting, invoicing, human resources, order entry, purchasing, procurement, receiving/shipping, warehousing, engineering, planning, logistics, sales, marketing, customer service, production control, quality control, training, information technology, medical, security and safety. Instructor: Davis R. Bothe Module I Tue.-Thu., Apr. 5-7 8am-4:30pm Fee: $1295 CEUs: 2.0 Program No. 4830-8146 Module II Tue.-Thu., May 3-5 8am-4:30pm Fee: $1295 CEUs: 2.0 Program No. 4830-8147 Registration To register call 414-227-3200 or visit sce-businessimprovement.uwm.edu MODULE I Define the Problem and Measure Current Process Performance - The history of Six Sigma - Roles of green belts, black belts, and champions - The Six Sigma DMAIC process improvement strategy - Forming a proper project statement - Listing of typical office projects - Choosing an important problem – pareto analysis and pie charts - Selecting members for a process-improvement team - Process Mapping – flowcharts, work-flow diagrams - Basic Statistics – location versus variation, histograms - Control charts for variable and attribute data - Measuring process capability with Cp and Cpk - Data-collection strategies and sampling techniques - Check sheets, concentration diagrams and run charts - Detecting bottlenecks, waste and operational constraints MODULE II Analyze the Problem, Improve and Control the Process - The 5Ws and 2Hs and the 5-Whys Approach - Brainstorming and cause-and-effect diagrams - Multi-voting and decision making by consensus - Confirming causes with control charts - Verifying causes with scatter diagrams - Reducing process complexity - Developing feasible and economical solutions - Solution FMEA and pilot studies - Project management – Gantt charts and arrow diagrams - Implementing the solution and managing change - Corrective action plans and audits - Work instructions and standard procedures - Mistake proofing (poka-yoke) and visual controls - Preserving the process knowledge gained - Kaizen for continuous improvement - Starting a new process-improvement journey - Numerous case studies COURSE OUTLINE Davis R. Bothe has over 33 years of experience working, teaching and consulting in process improvement. His credentials include: ASQ Fellow, IQI certifed Master Black Belt, ASQ certifed Quality Engineer, ASQ certifed Reliability Engineer, and member of the U.S. Technical Advisory Group to the ISO Technical Committee 69 on Applications of Statistical Methods. He has a B.S. in applied mathematics and physics, and a Master’s degree in business administration. He has authored quality improvement books on, "Industrial Problem Solving," "Measuring Process Capability," "Reducing Process Variation," “Six Sigma for Offce” and is listed in the frst edition of "The International Who's Who in Quality." Capstone project due three months after Module II.