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Six Sigma in three different levels: 1. As a Metric 2. As a Methodology 3. As a Management system 1. Six Sigma as a Metric: 1. The term "Sigma" is often used as a scale for levels of 'goodness' or quality.
Using this scale, 'Six Sigma' equates to 3.4 defects per one million opportunities (DPMO).
2. Therefore, Six Sigma started as a defect reduction effort in manufacturing and was then applied to other business processes for the same purpose.
2. Six Sigma as a Methodology: Six Sigma is a business improvement methodology that focuses an organization on: Understanding and managing customer requirements
Aligning key business processes to achieve those requirements
Utilizing rigorous data analysis to minimize variation in those processes
Driving rapid and sustainable improvement to business processes.
In Motorola System
3. Six Sigma Management System: Motorola ensures that process metrics and structured methodology are applied to improvement opportunities that are directly linked to the organizational strategy. When practiced as a management system, Six Sigma is a high performance system for executing business strategy. Six Sigma is a top-down solution to help organizations: Align their business strategy to critical improvement efforts
Mobilize teams to attack high impact projects
Accelerate improved business results
Govern efforts to ensure improvements are sustained