Site Orientation Overview & Human Resources Information 2016 1
Site Orientation
Overview & Human
Resources InformationResources Information
2016
1
Contents
Human Resources Information
• Your Role. Your Details.
-Probation, Goals, Performance & More
• Navigating the Site with Human Resources
-Benefits, Wellness Pledges and You
Overview
• Hospital Overview
• Leadership Organization Structure
• Mission and Values
2016 Goals-Benefits, Wellness Pledges and You
-Employee Self Service
• Compensation
-Kronos & Payment
• The Employee Experience.
-Establishing a Career with Us
-Recognition, Engagement & Communications
Month Day, Year 2
• 2016 Goals
• General Guidelines
• Quality Management
Glen Cove Hospital
•Full Service Hospital
•Operating Room Suite with 7 rooms
•Emergency Department – 20,000
visits/year
•Clinical Decision Unit
•Inpatient Medical Surgical Services
•Inpatient Rehabilitation Services
• Critical Care Services
• Critical Care
• Telemetry Monitoring Unit
• Tertiary Care Access with North Shore
University Hospital and Long Island
Jewish
January , 2016 3
•Inpatient Rehabilitation Services
• State-of-the-Art Brain Injury Unit
•Family Medicine Teaching Program
•Hematology/Oncology Services
•Radiation Therapy (LINAC)
•Radiology Services/Nuclear Medicine
•MRI
•CT Scanner
Jewish
Glen Cove Leadership
SUSAN KWIATEK, DNP
EXEC. DIRECTOR
BRAD SHERMAN, MD MEDICAL DIRECTOR
CASE MGMT
NANCY COX, RN
ASSOC. EXEC. DIR.
QUALITY MGMT
QUALITY MGMT
PETER COSTALAS
ASSOC. EXEC. DIR. FINANCE
CATERING
JAIME GABRIEL
ASSOC. EXEC. DIR.
HUMAN RESOURCES
HUMAN RESOURCES
PATIENT
CATHY DEVLIN, RN
ASSOC. EXEX. DIR.
PERIOP
PERIOP
CENTRAL
DOREEN O’GRADY, DNP ASSOC. EXEC. DIR.
PATIENT CARE SERVICES
NURSING UNITS/ADMIN
CONCETTA BIVONA
OFFICE MANAGER
January,2016 4
SOCIAL WORK
MEDICAL STAFF
EPIDEMIOLOGY
SECURITY/
SWITCHBOARD
ENGINEERING
FACULTY PRACTICE
PATIENT RELATIONS
AUXILIARY
CENTRAL STERILE
RADIOLOGY/
CARDIOLOGY
ENVIRONMENT SVS
PACU, ASU, ENDOSCOPY
LAB
NURSING EDUC.
REHAB
FOOD & NUTRITION
FAMILY PRACTICE
PHARMACY
RAD/ONCOLOGY
RESPIRATORY
Mission & Values
To improve the health and quality of life for the people and communities we serve by
providing world-class service and patient-centered care.
• Excellence: Pursuing excellence with passion and promoting quality in everything we
do.
• Teamwork: Promoting respect for each other and a commitment to collaborate and
work together.
• Integrity: Acting honestly and professionally and consistently doing the right things for • Integrity: Acting honestly and professionally and consistently doing the right things for
the right reasons.
• Innovation: Consistently promoting change and creativity in an ongoing effort to
improve the delivery of care - Being a leader.
• Caring: Committed to the understanding that the art of care is caring, service and
compassion.
• Patient First: Consistently doing what is right for the patient and treating others as you
would wish to be treated yourself.
January 25, 2016 5
Glen Cove 2016 Goals
• People: Increase Employee Engagement, a focus on collaboration
• Patient Experience: Increase Patient Satisfaction – Press Ganey & HCAHPS
• Quality: CAUTI, Readmission Index, Infections – CLABS, Sepsis & Fluid
Administration, A focus on improvement of care
• Financial Performance: Managing our controllable margin
• Operations: Reducing our excess days
-Additional Goals: As you join your teams you can anticipate more details on
Departmental & Individual Goals
Month Day, Year 6
Glen Cove Guidelines
•Wear ID badges at all times
•Make eye contact with other employees, patients, visitors and share a greeting such
as “Hello, how are you?”
•Knock prior to entering a patient’s room
•Introduce yourself to the patient and tell them who you are and explain why you are
there
•Before leaving a patient’s room always ask, “Is there anything else I can help you
with?”with?”
•Keep patients and families informed of what is going on: delays, new medications,
treatments, etc.
•Improve communication among caregivers
•Assist in answering call bells
•Monitor your email for important system and hospital information
•Speak up if you have a question or a concern
January, 2016 7
Quality Management
Quality Matters.Quality Matters.Quality Matters.Quality Matters.
• We want to ensure complete patient satisfaction, and to “do the right thing, all the time.”
•All staff members are encouraged to report issues or concerns to their managers or to any member of Administration.
•Staff members have the right to report concerns to The Joint Commission (TJC) or •Staff members have the right to report concerns to The Joint Commission (TJC) or the Department of Health (DOH) without fear of retaliation.
January , 2016 8
Your Role. Your Details
•3 months until PTO
•6 month probationary period (manager will discuss with you your progress)
•Setting Goals with your leader in Taleo
•Benefitted employees (part or full time) will accrue PTO on a bi-weekly basis and your
accrual will be reflected at the bottom of your paychecks, reflected in hours.
-PTO Accrual: begins to accrue on the employee’s date of hire, but cannot be used until after the first three (3)
months of employment. Approval from your supervisor must be obtained.
-PLEASE NOTE: Maximum carry-over time will be 42 days or 315 hours. The maximum payout for employees -PLEASE NOTE: Maximum carry-over time will be 42 days or 315 hours. The maximum payout for employees
leaving the system, after one year of employment, will be 25 days or 185 hours for full time employee.
•Expectation to follow departmental protocol for time off and calling out
•Conducting yourself and your appearance in a professional matter is required
•Employee/Human Resources Policies available on HealthPort
9
Navigating the Site
HealthPort can be accessed from any system computer or externally
https://intranet.northshorelij.com/pages/home.aspx
What is on HealthPort?
• iLearn
• Human Resources Information including discounts
• Policies
• Taleo
• Self Service• Self Service
What do I do on Self Service?
• Benefits selections and open enrollment
• Direct Deposit
• Tax information
• Name & Address Changes
When do I get access?
• Within 3-5 days of hire, you should receive an email to the email address you used to apply. To Log in
http://NSLIJYourBeginning.com. Use your candidate ID and personal email address to login and setup your
universal id and password for future use.
January 25, 2016 10
Benefits
You MUST enroll in your benefits within 30 days of your start date
Once enrolled benefits will be effective 32 days after hire date
(ex. hire date is 01/04/16, benefits will start 03/01/16)
Based on physical work location, FTE status and job title
Wellness Pledges:
• Automatically given to non-union, benefits eligible new hires. You have 6 months to
complete.complete.
• The Health Assessment is mandatory and then you must complete 3 in addition
• Will receive up to a total of $1,040 in annual paycheck by pledging to be healthy ($260
per pledge).
• To get started visit myuhc.com, setup a profile based on your insurance card &
complete confidential health assessment.
January 25, 2016 11
2016 Wellness Pledge Options2016 Wellness Pledge Options
1. Physician Wellness Pledge: Annual exam (not from EHS)
2. Dental Exam Pledge: Exam or cleaning
3. Vision Exam Pledge: Eye exam by a licensed provider
4. Breast Cancer Screening Pledge: Mammogram
5. Skin Cancer Screening Pledge: Full body skin check
6. Colorectal Cancer Screening Pledge: Colonoscopy
7. Cervical Cancer Screening Pledge: Pap Smear7. Cervical Cancer Screening Pledge: Pap Smear
8. Wellness Education Pledge: Watch a health-related video on iLearn’s Learning
Management System
9. Health Assessment Covered Spouse Pledge: Your covered spouse must
complete the Health Assessment on myuhc.com
January 25, 2016 12
Self Service
Month Day, Year 13
Compensation
•Pay Day
- Every two weeks or semi-monthly
•Direct Deposit
- Must be set up on site through employee self-service ( acct.# and routing # needed)
•Kronos is the timekeeping system of record
January 25, 2016 14
Employee Experience
•Tuition & our new Medical School
•Your voice matters - surveys
•Social Media- Employee App, Instagram and Facebook
•News Bulletins
•System Wide Events & Invitations
Healthport
• Discount
• Courses
• NewsBullet one using
• Job Opportunities
• Site information
• Research &
Month Day, Year 15
Personal Development
•Goal Setting
•CLI Courses
•iLearn modules
•Outside education
•Performance Reviews
•Human Resources Support
• Transfer & Promotion Policy
-6 months promotion
-12 months lateral
• Glen Cove Job Postings
-Outside of Cafeteria
• Other site job postings
http://Jobs.northwell.edu
Month Day, Year 16
Engagement & Recognition
• Annual Employee Engagement Survey
• Communications: Using your email!
•Biweekly Employee eNewsletters
•Town halls
• Employee Events:
-Quarterly Blood Drives-Quarterly Blood Drives
-Summer BBQ
-Holiday Party/Children’s Holiday Party
-Benefit Fairs
• Hospital Programs:
-MyRecognition
-High Fives Program( peer to peer recognition program)
-Service Excellence Program( formal recognition program for employees who exemplify Northwell’s core
behaviors)
-Have Heart Program( for employees mentioned in Press Ganey Survey)
January 25, 2016 17
Compliance & Training
• Mandatory Trainings: Are found on iLearn
• Flu Vaccinations
• Conflict of Interest
• Wellness Pledges
• Departmental Compliance
• CLI Courses
• People Leader On-site Workshops• People Leader On-site Workshops
January 25, 2016 18
Thank You
Month Day, Year 19
Glen Cove Hospital
•Full Service Hospital
•Operating Room Suite with 7 rooms
•Emergency Department – 20,000
visits/year
•Clinical Decision Unit
• Inpatient Medical Surgical Services
• Inpatient Rehabilitation Services
• Critical Care Services
•Critical Care
•Telemetry Monitoring Unit
• Tertiary Care Access with North Shore
University Hospital and Long Island
Jewish
January , 2016 20
• Inpatient Rehabilitation Services
•State-of-the-Art Brain Injury Unit
•Family Medicine Teaching Program
•Hematology/Oncology Services
•Radiation Therapy (LINAC)
•Radiology Services/Nuclear Medicine
•MRI
•CT Scanner
Jewish
Glen Cove Leadership
SUSAN KWIATEK, DNP
EXEC. DIRECTOR
BRAD SHERMAN, MD MEDICAL DIRECTOR
CASE MGMT
DEBORAH KENNY, RN
ASSOC. EXEC. DIR.
QUALITY MGMT
QUALITY MGMT
PETER COSTALAS
ASSOC. EXEC. DIR. FINANCE
CATERING
JAIME GABRIEL
ASSOC. EXEC. DIR.
HUMAN RESOURCES
HUMAN RESOURCES
PATIENT
CATHY DEVLIN, RN
ASSOC. EXEX. DIR.
PERIOP
PERIOP
CENTRAL
DOREEN O’GRADY, DNP ASSOC. EXEC. DIR.
PATIENT CARE SERVICES
NURSING UNITS/ADMIN
CONCETTA BIVONA
OFFICE MANAGER
January,2016 21
SOCIAL WORK
MEDICAL STAFF
EPIDEMIOLOGY
SECURITY/
SWITCHBOARD
ENGINEERING
FACULTY PRACTICE
PATIENT RELATIONS
AUXILIARY
CENTRAL STERILE
RADIOLOGY/
CARDIOLOGY
ENVIRONMENT SVS
PACU, ASU, ENDOSCOPY
LAB
NURSING EDUC.
REHAB
FOOD & NUTRITION
FAMILY PRACTICE
PHARMACY
RAD/ONCOLOGY
RESPIRATORY
Glen Cove 2016 Goals
• People: Increase Employee Engagement, a focus on collaboration
• Patient Experience: Increase Patient Satisfaction – Press Ganey & HCAHPS
• Quality: CAUTI, Readmission Index, Infections – CLABS, Sepsis & Fluid
Administration, A focus on improvement of care
• Financial Performance: Managing our controllable margin
• Operations: Reducing our excess days
-Additional Goals: As you join your teams you can anticipate more details on
Departmental & Individual Goals
Month Day, Year 22
Glen Cove Guidelines
•Wear ID badges at all times
•Make eye contact with other employees, patients, visitors and share a greeting such
as “Hello, how are you?”
•Knock prior to entering a patient’s room
•Introduce yourself to the patient and tell them who you are and explain why you are
there
•Before leaving a patient’s room always ask, “Is there anything else I can help you
with?”with?”
•Keep patients and families informed of what is going on: delays, new medications,
treatments, etc.
•Improve communication among caregivers
•Assist in answering call bells
•Monitor your email for important system and hospital information
•Speak up if you have a question or a concern
January, 2016 23
Quality Management
Quality Matters.Quality Matters.Quality Matters.Quality Matters.
• We want to ensure complete patient satisfaction, and to “do the right thing, all the time.”
•All staff members are encouraged to report issues or concerns to their managers or to any member of Administration.
•Staff members have the right to report concerns to The Joint Commission (TJC) or •Staff members have the right to report concerns to The Joint Commission (TJC) or the Department of Health (DOH) without fear of retaliation.
January , 2016 24
Welcome to the
Glen Cove
Family