SAP UKI Ltd Solution Documentation Clair Walton · PDF fileSAP UKI Ltd Solution Documentation ... SAP Solution Manager enables you to establish a “Single Source of Truth ... The

Solution Manager 7.1: Highlights & Your ALM Roadmap

Clair Walton

SAP UKI Ltd

Solution Documentation

in Solution Manager 7.1

© 2011 SAP AG. All rights reserved. 2

Agenda

1. Solution Documentation – Overview And Customer Benefits

2. Solution Documentation In Detail

1. Initial Solution Documentation

o Demo

2. Verification of Documentation / Reverse Business Process Documentation

o Demo

3. Summary and Outlook

Solution Documentation:

Overview

Introduction to Solution Documentation with SAP Solution Manager 7.1


Challenges

Unstandardized business processes

across scattered business landscapes

Different implementation approaches and

strategies

Missing link between business process

documentation and technical realization

No flexibility for business process

adjustments leads to a long time to benefit


What is Solution Documentation?

Key elements of Solution Documentation

Documentation of your technical system landscape

– Documentation of systems, servers, databases and software

components, system roles

Documentation of your core business processes

– Documentation of core business processes, related technical

objects, programs, interfaces and custom code

– Clearly structured in a 3-level hierarchy

– Centrally accessible in SAP Solution Manager

– Continously verified with Solution Documentation

Assistant


SAP Solution Manager

SAP Solution Manager – Key Capabilities & Pre-Requisites to Deploy


Key Capabilities

SAP Solution Manager capabilities

can be configured and implemented

based on customer specific priorities

and roadmaps

Individual services and guided

expert session for desired

configuration available

The 4 Steps to fully exploit the value of


To achieve IT transparency “Single

Source of Truth”

To get access to specific SAP

Enterprise Support and SAP Solution

Manager capabilities

SAP Solution Manager enables you to establish a “Single Source of Truth” for the support by

your operations teams and organisation

SAP

Support SLA

Custom Code

Documen-

tation Business

Process

Documentation

Modification

Justification

Check

Custom Code

Maintainability

Check

Root Cause Analysis

for Custom Code

Test Workbench &

eCATT

Configuration

Content

Test

Content

Upgrade

(Delta Configuration)

Business

Process

Monitoring

Accelerated

Innovation Enablement

Template

Management

Change Request

Management

Diagnostics

System

Monitoring

System

Administration

Technical SLA &

IT Reporting

Custom Development

Management Cockpit

Quality

Management

Service

Desk

Deploy (Q-Gate

Management, CTS+)

Solution

Documentation

Assistant

4

3

ASAP

Run SAP

for Industries

Run SAP

for Technology

Selected

CQCs*

Additional

CQCs*

* Continuous Quality Checks © SAP 2009 / Page 8

Technical

Landscape

Documentation

1

2

Technical

Configuration of

Solution Manager

SAP Quality Center

by HP

SAP CPS by

Redwood


Blueprint

Structure

Tabs /

Tab content

Business

Blueprint

Solution

Configura-

tion

Testing System

Monitoring

Business

Process

Monitoring

Solution

Maintenance

Solution

Upgrade

Scenarios

Processes

Process

Steps

Project Documents

Transactions

Configuration/

Development

Test Cases

E-Learning

Interfaces * *

Systems/

Servers

Logical

Component

Reuse of Solution Documentation Reuse of business structure and related information in SAP Solution Manager

capabilities

* Limited reuse of information Key ALM processes fueled by Solution Documentation


Which tools can be used for Solution Documentation?

Business Blueprint (SOLAR01)

– Initial documentation during regular project work

– Upload via standardized interface possible

Solution Configuration (SOLAR02)

– Enriching the documentation with configuration

data

Solution (in the Solution Directory)

– Reflection of the actual productive environment

– Secured documentation with controlled

maintenance („check-in/check-out“)

Solution Documentation Assistant

– Continous verification of the existing

documentation

– Reverse documentation with predelivered content

Enhanced Business Blueprinting

– Graphical modeling of Business Processes

Main tools for Business Process Documentation

In SAP Solution Manager 7.1


Use cases of Solution Documentation

Blueprint

Implementation Execution

Optimization

Require- ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Management

Require- ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Management

Initial

documentation

Reverse

documentation


Agenda




o Demo


o Demo



Solution Manager Business Process Structure

Process (Purchase

Requisitioning)

Business Scenario (Procure-to-Pay)

Process Step (Create Purchase

Requisition)

A Business Scenario is

a set of processes that

define a business task in

a comprehensive and

self-contained manner.

A Process is a set of

logically related activities

performed to achieve a

business outcome.

A Process Step is an

elementary activity

performed to accomplish

a process.


Business Blueprint

The Business Blueprint offers central, focused, up-to-date, and easy-to-understand core process

documentation. The primary focus is to document the process steps, code, systems and interfaces.

3 level

hierarchy Business scenario

Business processes

Business steps

Interfaces

System information Transactions, custom development Documents, links


Upload interface for initial upload of blueprint structure and

documents

The following information can be uploaded

from external sources:

Business Blueprint Structure

Business Blueprint Structure Attributes

Project Documentation tab

Transactions tab

Business Functions tab

Configuration tab

Development tab

Test Cases tab

Training Material tab

How to work with the upload interface:

Export the structure, attributes and other tabs to

template .txt files which contain content examples

for your reference and can easily be edited, e.g.

with Microsoft Excel.

Create a Business Blueprint Structure first before

you continue uploading additional content.

Detailed information can be found in the SAP

Solution Manager online help.

Initial documentation is automatically being build up by using implementation projects in SAP Solution

Manager. To speed up this process, a new upload interface has been built into the Business Blueprint.


Business Blueprint Upload interface: process flow

New functionalities in Release 7.1

Create a project

Create structure

Upload file

Maintain file

Upload file

Edit and Finalize

business blueprint

Create content

upload file

Program

Management

Business Process

Expert

System

Administrator

Demo Initial Upload of Business Process Structure and Transactions

Use of Business Process Repository

Upload of supporting Business Process documentation


Functional Features:

Business Blueprint Enhancements

New functionalities in Release 7.1

Create a project

Create structure

Upload file

Maintain file

Upload file

Edit / Finalize

business blueprint

Create content

upload file

Program

Management

Business Process

Expert

Quality

Manager

System

Administrator

The following information can be

uploaded from external sources:

Business Blueprint Structure

Attributes

Tab Project Documentation

Tab Transaction

Tab Configuration

Tab Development

Tab Test Cases

Tab Training Material

Tab Business Functions


Agenda




o Demo


o Demo



Solution Documentation along the lifecycle C

om

ple

tio

n &

Qu

ali

ty

Start of Project Go-live

Business

Blueprint

Solution Lifecycle

Regular degradation

Reverse Business Process

Documentation

Operations

Best documentation

Average documentation

Re-Documentation

Project team

leaves

Server

crashes

IT notices that up-to-date Solution

Documentation is required Undocumented

changes


Reverse Business Process Documentation

Reverse Business Process Documentation (RBPD) allows the customer to easily

re-document his business processes directly from his SAP systems. The re-

documentation is done by analyzing the actual usage of the system and is

supported by comprehensive analysis content pre-delivered from SAP.


RBPD

Content*

SAP system Usage analysis

Re-documentation Solution Documentation Assistant

* Powered by IBIS



Solution Documentation Assistant helps with verifying and rating your business process documentation.

The data basis is the usage frequency of technical objects related to the business process structure within Solution Manager

Projects or Solutions.

The usage frequency gives transparency about potentially obsolete and clarity about mission-critical objects and is an excellent

starting point for initial documentation as well.

Scope

Analysis of Projects (template, implementation and

maintenance) and Solutions

Analyzes usage of technical objects like transactions,

reports, BADIs and custom developments

SQL statement analysis enables live system analysis from

a business perspective

Uses the existing SAP Solution Manager infrastructure like

system connections and technical statistical data

Benefits

Accelerates initial and reverse Solution Documentation

Enhanced solution and usage transparency

Enables simple and fast system consolidation

Standardization through comparison of business

processes at different locations

Basis for optimized test planning

Cost-efficient through automated verification of Solution

Documentation



SAP Solution

Manager Project

Analysis

Project Analysis


SAP Solution

Manager Project

Update

Create

Demo Solution Documentation Assistant

• Validation of Business Process structure

• Analysis Results

• Update of Business Process structure



SAP Solution

Manager Project

Analysis

Project Analysis

RBPD

Content


SAP Solution

Manager Project

Update

Create


service.sap.com/rbpd

SAP

Note

1591505

Upload content into

Solution

Documentation

Assistant and scope to

analyzed business

scenarios

Perform analysis

against a productive

SAP ERP 6.0 system

and evaluate the

results

Create analysis from

analysis project in

Solution

Documentation

Assistant

Create Solution

Manager project and

assess placement of

custom objects


RBPD sets the course for...

…getting full transparency about real usage of SAP

applications with the most important business processes

…having a comprehensive representation of the current

implemented and used business processes

…doing risk-based testing rather than testing everything

…having a quick and easy way to get business processes

documented in SAP Solution Manager

…having a central entry point to manage and monitor all

SAP solutions and processes

…enabling quick re-use of processes for planned projects

(eg. new implementations, upgrade, template-based rollouts

etc.)

…easily creating a central basis for further ALM processes

Reverse Business Process Documentation supports these requirements and

drives business efficiency

Summary & Outlook


What our customers say...

"Reverse business process documentation, a new feature of in SAP Solution Manager 7.1, is great

help in achieving solution documentation with the much less effort. This has also increased our

capability for in-depth testing of our business processes. and helped to get the comprehensive

representation and full transparency of the current business processes. I would say this will further

increase the usage of SAP Solution Manager as a Central IT Tool in our organization. Without this

feature, we would need to invest in a project that could needed as much as 100 man days to

complete.“

Dileep Somani, Chief information Officer, Oman Trading Establishment LLC OTE Group

“By using the Reverse Business Process Documentation methodology and the SAP Solution

Documentation Assistant tool in SAP Solution Manager 7.1, we were able to automate the

documentation of our business process steps. In a period of 3 days we were able to document over

600 business process steps. We estimate that this would have taken us multiple weeks of effort to

achieve manually."

Charles Bempong, QA Team, Newell Rubbermaid Inc.

http://otegroup.com/

http://www.newellrubbermaid.com/public/index.aspx


What our customers say...

With the help of our Run SAP implementation partner Keane, we implemented solution documentation

in our SAP Solution Manager. We were able to map entire business processes, configuration and flow

charts, and capture the complete documentation of our SAP implementation in one place. This is

essential when updating documents during changes in business processes, and ongoing system

monitoring. By centralizing our documentation in SAP Solution Manager, we were able to reduce our

documentation and maintenance efforts by 75%, and avoid maintaining multiple documentation

sources.“

Madhu Suthan, Group IT Manager/Project Manager, Bahri And Mazroei Technical Systems Company LLC

We needed transparency of the sales and distribution functions used in our SAP ERP system, to

reduce the complexity of our processes and of change management. With the support of the SAP

Enterprise Support advisory council, we decided to set up reverse business-process documentation,

through SAP Solution Manager 7.1. The analysis provided a complete view of the functionalities used

in our SAP ERP. The standard documentation from the business process repository assigned to the

functionalities in use allowed us to save up to 70% of the workload required for solution

documentation."

Mr. Saji P.OOMMEN, General Manager (Group IT), Albatha Trading & Industry Company

http://www.bmtc.ae/

http://www.bmtc.ae/

http://www.bmtc.ae/

http://www.bmtc.ae/

http://www.bmtc.ae/

http://www.bmtc.ae/

http://www.albatha.ae/




Which tools can be used for Solution Documentation?

Business Blueprint (SOLAR01)

– Initial documentation during regular project work

– Upload via standardized interface possible

Solution Configuration (SOLAR02)

– Enriching the documentation with configuration

data

Solution (in the Solution Directory)

– Reflection of the actual productive environment

– Secured documentation with controlled

maintenance („check-in/check-out“)


– Continous verification of the existing

documentation

– Reverse documentation with predelivered content

Enhanced Business Blueprinting

– Graphical modeling of Business Processes

Main tools for Business Process Documentation

In SAP Solution Manager 7.1


Summary

Solution Documentation in SAP Solution Manager

provides a foundation for Application Lifecycle Management

can be easily created

– from scratch during an implementation or upgrade project

– reverse documented from up-and-running systems with RBPD content

from SAP

Is always up-to-date due to continuous verification with Solution

Documentation Assistant

Helps reducing costs through re-using up-to-date Solution

Documentation along the lifecycle and creating transparency about

the company‘s business processes


Future plans for Reverse Business Process Documentation


• Automated RBPD content delivery & update process

BW-based Reporting & Dashboards

BW as data storage

Analysis comparison

Planned service offerings

Expert guided implementation for Solution Documentation

RBPD services for Enterprise Support and MaxAttention

customers

IBIS Add-on Services

• Customize Business Blueprint and Usage Analysis

• Differentiate and Compare Usage Analysis

• RBE Plus Potential Analysis für Business Process

Improvements

• RBE Plus User and Role Analysis

RBPD Content Enhancements

The RBPD content will be enhanced in cooperation with IBIS

Prof. Thome AG and pilot customers. Currently, enhancements

in the following areas are planned:

• Banking

• Retail

• IS-OIL

• SAP BW

This document contains intended strategies, developments and/or functionality and is not intended to be binding upon SAP to any particular course of business, product strategy and/or

development. Please note that this document is subject to change and may be changed by SAP at any time without notice.


Further Information

Solution Documentation – presentations and demos

• http://service.sap.com/alm

• Solution Documentation & Implementation Solution Documentation

Business Blueprinting – installation and help guides

• Link to Business Process Blueprint in Solution Manager 7.1

Solution Manager 7.1 – overviews, demos and presentations

• http://service.sap.com/solutionmanager

• http://service.sap.com/rkt-solman

http://service.sap.com/alm

https://websmp209.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000739082&_SCENARIO=01100035870000000202&

http://service.sap.com/solutionmanager

http://service.sap.com/rkt-solman




Thank you!

Clair Walton

SAP UKI ALM Consulting

07808 575 210

[email protected]

Andy Lawrence

SAP UKI ALM Consulting

07808 575 227

[email protected]

Best practices

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