RiskView® Presentation for Cable Operators

RiskView® Presentation for Cable Operators

Outage Risk Analytics

Robert CruickshankCEO & [email protected](703) 568-8379

Introduction: Our Value Proposition

Our RiskView® Risk Concentration Analysis™ framework offers the ability to identify, quantify, and compare vulnerabilities throughout an organization.

RiskView identifies the materiality of risks according to their potential impact on business performance, helping our customers to prioritize and schedule risk mitigation, business process automation, problem resolution, resource allocation and overall spending.

RiskView measures risks in terms of their Financial, Reputational, Legal and Regulatory impact.

RiskView outcomes typically include: Reduced operational risk profile Reduced OpEx Improved customer experience Competitive advantage

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Rev2 is a rapidly growing Business Risk Analytics™ provider focused on delivering solutions that improve business performance.

Overview

Executive summary Low-footprint SaaS solution -or-

On-premise solution, customer choice Monthly subscription service includes

professional analytics, visualization, periodic reports, maintenance

Primary differentiators Risk Concentration Analysis™ identifies

hidden risks Enables prioritization of most material risks

Capitalization Employee owned ARRIS investment and board members

Selected verticals

Robert Cruickshank, CEO

• VP Customer Service Ops Center, Cablevision

• ARRIS, C-Cor, Stargus, TWC RR

• Led CableLabs DOCSIS development

Evan Birkhead, Business Services

Micromuse (IBM), OneOps, Quantiva

Sanjay Subramanian, Technical Services

NetOps, Micromuse, IBM Tivoli

Scott Stansbury, Field Services

IBM Global Network, IBM HPCC, NYSERnet, NFSnet

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Key Rev2 Personnel

Harry Ulmer, Reporting Services

Burroughs, GE, SNMP Workshop

Core Verticals

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… RiskView is a business risk analytics solution that identifies the business materiality of those events that would be the most impactful to your operational performance.

Highly Available Enterprise Solutions

… RiskView is an outage risk analytics solution that helps you drive down costs and improve your customer’s experience by delivering the capability to move from a reactive, point-in-time view of data to an over time, cross-silo view of performance metrics.

Cable & Service Provider Outage Solutions

ARRIS “Assure” Quad-PlayFrom Automated Outage Notification to Repair

WorkAssure powered Field Tech

Performance Management

Proactive Outage Management

Common Data Collection

CMTSs and CPEs

Network outage suspected at

Node 0

EventAssure determines all devices offline behind Node 0

Workforce Management

WorkAssure creates the work order and

acknowledges with the assigned job ID

WorkAssure determines the best resource to fix

the issue (skillset, distance, equipment etc.)

Automated Outage Interface

EventAssure declares an Event with an

automated notification for a Work Order

The tech is dispatched and notified via his handheld of the outage details The tech fixed the outage and closes

the job on his handheld.

Common Periodic Data Collection for Performance and Outage Information

Financial Impact Analysis

Rev2 RiskView® provides service outage analytics that enable prioritization of infrastructure issues based on their

financial impact and creates additional Work Order.

WorkAssure creates the work order and

acknowledges with the assigned job ID

WorkAssure determines the best resource to fix

the issue (skillset, distance, equipment etc.)

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RiskView Architecture

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Characteristics of a hidden issue include:

Small and intermittent Below real-time thresholds Not detected right away Add up in cost over time Get worse and become larger

Some issues - even after fixes - remain problematic & costly

Key Outcomes: Cost-savings analysis reveals “death by a thousand paper cuts” Proactively identifying issues saves money on calls and maintenance The longer an issue persists, the more voluntary disconnects result A key attribute of RV is its ability to identify incidents that lead to voluntary disconnects

RiskView Cost Savings

Hidden issues often last for days, resulting in a snowballing effect of voluntary disconnects.

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Correlation and Risk Concentration Analysis™ enables RV to find issues that are otherwise hidden.

Use Case: HFC Plant Impairments

Source: CableLabsConfidential 8

Call Center, Service and Maintenance Life Cycle of Subs with valid ‘Plant Connectivity’ or ‘Back Office’ Issues

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Call Center Connectivity Calls & Repeats

Field Service e.g., ARRIS WorkAssure TC = Service Calls & Repeats EC = Refer to Maintenance DI = Voluntary Disconnects Biz/Residential, 1/2/3 Services

Maintenance Activity Planned, Demand

Telemetry e.g., ARRIS SAA Hourly Degraded CMs US/DS Errors/SNR/Power/Util On/Offline, Node Combining

Find & Fix More Issues,Reduce Calls, TCs, Disconnects

Field Activity

Failed Telemetry

Connectivity Calls

Systematically Correlate Multiple Inputs Over Time

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The outliers represent the most material risks.

RiskView Radar Chart

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Financial Cost by Node, Key

Financial Cost by Node, 7 Day

Thank you!