Report

AMITY UNIVERSITY ---------UTTAR PRADESH----------

AMITY SCHOOL OF FINE ARTS

A Project Report on

BRAND AWARENESS AMONG THE CONSUMERS THROUGH ADVERTISEMENTS

2013-2014

SUBMITTED TO: SUBMITTED BY: Mr. DANDESWAR BISOYI G. SHRI SRUTHII ASST. PROFESSOR M.F.A(APPLIED ARTS) ASFA 1st SEM A2528313016

DECLARATION I am G. Shri Sruthii, student of M.F.A, 1st semester from the Dept. of Fine Arts with specialization in Applied Art, have completed the present study under the supervision of my subject teacher Mr. Dandeswar Bisoyi (Asst. Prof), Dept. of Fine Arts, Amity University, Noida (U.P). I hereby declare that, this report has not been published in any form or any other examination purpose. I also admit that the above information is up to the best of my knowledge. Date: Place: Yours sincerely, (G. SHRI SRUTHII)

ACKNOWLEDGMENT

My sincere thanks to Mr. Dandeswar Bisoyi (Asst. Prof) ASFA, for guiding and correcting various documents of mine with attention and care. He has taken pain to go through the project and make necessary corrections as and when needed. I express my sincere thanks to Mr. Pradeep Joshi (Director), ASFA, Noida, for his support. I also thank all the people of Amity University for their help and support.

CERTIFICATE

This is to certify that my student G. SHRI SRUTHII , has prepared on

the topic "BRAND AWRENESS AMONG THE CONSUMERS THROUGH ADVERTISEMENTS" under our supervision. She has

worked with great endeavour and zeal. Her effort in the completion of

the project are price worthy. I wish her success throughout life.

Prof.(Dr.) Pradeep Joshi Mr. Dandeswar Bisoyi Director Asst. Professor Amity School Of Fine Arts, Noida & ASFA Amity School of Fashion Technology

INDEX 1. Literature Review

(a) Introduction

(b) Brand awareness

(c) Brand Awareness Plan

(d) Steps of creating a Brand Awareness

(e) Maintaining Brand Awareness

(f) Purchasing Decision Process

(g) Consumer Preferences towards a Brand

(h) Advertising and Awareness

2. Research Gap

3. Aim & Objective

4. Proposed Methodology of Study

5. Hypothesis

6. Experiment design

7. Conclusion

8. References

INTRODUCTION

ADVERTISING Advertising or advertising is a form of communication for marketing and used to encourage, persuade, or manipulate an audience (viewers, readers or listeners; sometimes a specific group) to continue or take some new action. Most commonly, the desired result is to drive consumer behaviour with respect to a commercial offering, although political and ideological advertising is also common. This type of work belongs to a category called affective labour. In Latin, ad vertere means "to turn towards''. The purpose of advertising may also be to reassure employees or shareholders that a company is viable or successful. Advertising messages are usually paid for by sponsors and viewed via various traditional media; including mass media such as newspaper, magazines, television commercial, radio advertisement, outdoor advertising or direct mail; or new media such as blogs, websites or text messages.

BRAND AWARENESS Brand awareness refers to how aware customers and potential customers are of your business and its products. Brand awareness is crucial is to differentiating your product from other similar products and competitors. Expressed usually as a percentage of target market, brand awareness is the primary goal of advertising in the early months or years of a product's introduction. Awareness measures are used extensively in research as a gauge of brand performance and marketing effectiveness. Brand awareness is considered as one of the key pillars of a brand's consumer based brand equity.

"Awareness, attitudes, and usage (AAU) metrics relate closely to what has been called the Hierarchy of Effects, an assumption that customers progress through sequential stages from lack of awareness, through initial purchase of a product, to brand loyalty." In total, these AAU metrics allow companies to track trends in customer knowledge and attitudes.

Brand awareness plays a major role in a consumer’s buying decision process. The knowledge of an acquaintance or friend having used the product in the past or a high recognition of the product through constant advertisements and associations coaxes the person to make his decision in the favour of the brand.

The eventual goal of most businesses is to make profits and increase sales. Businesses intend to increase their consumer pool and encourage repeat purchases. Apple is a brilliant example of how there is a very high recognition of the brand logo and high anticipation of a new product being released by the company. An iPod is the first thing that pops into our minds when we think of purchasing an mp3 player. iPod is used as a replaceable noun to describe an mp3 player. Finally, high brand awareness about a product suggests that the brand is easily recognizable and accepted by the market in a way that the brand is differentiated from similar products and other competitors. Brand building also helps in improving brand loyalty.

Brand Awareness Plan THE MAJOR COMPONENTS OF A PLAN TO DEVELOP BRAND AWARENESS ARE: Targeting the right audience is crucial to your success. Of similar importance is understanding that you need a plan along with specific actions that increase awareness of your brand amongst your consumers. Throughout the entire process of creating a brand, it is of utmost importance to consider how what you do will increase brand awareness.

IDENTIFYING  AND UNDERSTANDING YOUR  TARGET CUSTOMERS

CREATING A COMPANY NAME, LOGO AND SLOGAN

ADDING VALUE THROUGH PACKAGING, LOCATION, SERVICE,ETC

ADVERTISING

AFTER-SALE FOLLOW-UP AND CONSUMER RELATIONS MANAGEMENT

STEPS OF CREATING BRAND AWARENESS

MAINTAINING BRAND AWARENESS It is important to keep working at the issues and activities identified above. Pay attention to how customers are responding to products, packaging, displays, and messages. Look for ways to improve the image you are trying to get across. Ask your customers for suggestions. Work to maintain a consistent presence in the market place. This can mean a location and regular times where customers can reliably expect to find you. The NY Maple Producers booth at the State Fair has been in a prime location for many years. They need to move to gain more sales space and will have to have a plan to help customers find their new location. If your business is wholesaling maple products to retail locations, you need to stay in regular and reliable contact with your customers. They should not have to come looking for you when they need to re-stock or they will turn to suppliers that make it easier for them to operate their businesses.

THE MESSAGE OF WHAT A BRAND IS OFFERING TO THE CONSUMER 

SHOULD BE CONSISTENT

IMAGES YOU PRESENT SHOULD ALSO BE CONSISTENT IN ORDER TO INCREASE BRAND  AWARENESS

SLOGANS AND TAGLINES SHOULD ALSO BE CONSISTENT THROUGHOUT 

MEDIUMS AMD MATERIALS

PURCHASING DECISION PROCESS

PERCIEVED NEED

ASSESSMENT OF 

PURCHASESEEKING 

INFORMATION

EVALUATION OF 

ALTERNATIVES

VALUE ASSESSMENT

CONSUMER PREFERENCES TOWARD BRAND, INDICATE THE FOLLOWING

BRAND

UNAWARENESS

AWARENESS

ACCEPTANCE

PREFERENCELOYALITY

INSISTENCE

EQUITY

ADVERTISING AND BRAND AWARENESS

Advertising is the activity or profession of producing information for promoting the sale of commercial products or services. Advertising is used through various media to generate brand awareness within consumers. They can be aired as radio ads, television commercials, internet etc.

Advertising forms a main part of any brand awareness strategy through the use of both passive and active advertising. Using the specific market as an example the two different principles can be described as:

• Passive advertising addresses the audience without regard for the specification process

• Active advertising targets the audience at one or more stages of the specification process.

An advertisement in a trade journal is a typical example of passive advertising whereas a technical page in a product directory is active advertising.

Advertising objective can be set around four broad themes:- 1. The behavioural constructs generating trail purchases and store visit. 2. Change in attitude and its measurements. 3. Positioning of the product and brand building. 4. Creating awareness of new products and brands.

RESEARCH GAP

Does the attitude and change of preference over

brands changes due to advertisements?

AIM To help designers in creating advertisement on the basis of consumers

attitude and preference over a brand on the basis of its advertisements

which makes them aware of it.

OBJECTIVE

The main objective of my report is as follows:

1. To study the attitude of consumers over a brand.

2. To study the change of preferences among the consumers over a brand.

PROPOSED METHEDOLOGY OF STUDY This project is based on both primary and secondary sources. In the primary survey, target sample was expected to be 25 to 30 respondents belonging to various age groups and social commodities(rich, urban, poor, etc). Questionnaire is built in such a way that it covers the information required in an interesting and simple manner. Depending upon the social classification of the society, survey has been conducted using online and face to face communication. On the other hand, the secondary sources predominantly include published documents, domestic and international journals/publication, etc. Data collection is in both hard and soft copy form. Answers to the questionnaire has been arranged properly ( category wise, region wise, etc ) to carry out logical analysis. Quantitative analysis has been used which is literature based and intuitive, appropriate, statistical. Tools have been used for the same as well as for drawing conclusion. I have taken survey based on the Smartphone consumption and have come to a conclusion.

HYPOTHESIS  

H1.Advertisements play an important role in making consumers decide over a brand. 

H2.Advertisements influences a man's behaviour over a brand. 

H3. Consumers do get attracted to a brand due to advertisement. 

SURVEY QUESTIONNAIRE For the study of

Brand Awareness among the consumers through Advertisement

Hello,

I sincerely thank you for giving me an opportunity to communicate with you. Please spare your valuable time to fill in the important information in this questionnaire. Your honest responses will help in arriving to a logical conclusion for understanding the brand awareness among the public on the basis of advertisements.

Thank you,

Shri Sruthii Gurumoorthy

YOUR PERSONAL INFORMATION

First name

Last name

Middle name

Sex (M/F)

Age ( DD/MM/YYYY)

Marital status

Education

Profession

Present Location (

Urban/Semi-urban)

Address

Mobile no

E-mail

01. Do you know about Smartphone?

a. Yes b. No

02. Do you use a Smartphone?

a. Yes b. No

03. Which brand are you using?

a. Samsung b. Nokia c. Sony d. HTC e. Others

04. How did you know about that brand?

a. TV b. Newspaper c. Internet d. Friend/ Relative

e. Haven't heard of it before f. Not sure g. Others

05. Are you satisfied with your Smartphone?

a. Yes b. No

06. Do you recommend the Smartphone to a friend or your family?

a. Yes b. No

07. Have you purchased the same brand before?

a. Yes b. No

08. Will you purchase the same brand again?

a. Yes b. No

09. Have you seen the advertisement of your Smartphone?

a. Yes b. No

10. Do you like the advertisement of your Smartphone?

a. Yes b. No

11. How likely would it be for you to switch brands if an alternative brands advertisement was of better quality or effectiveness?

a. Yes b. No

12. Based on your own experience, are you satisfied with the advertisement of the brand of your Smartphone?

a. Yes b. No

13. Do you rely on the brand's advertisement?

a. Yes b. No

14. Do you trust the brand's advertisement?

a. Yes b. No

15. Do you think the advertisement of a brand is more important when you purchase a Smartphone?

a. Yes b. No

16. Will you purchase a Smartphone if it does not have any advertisement?

a. Yes b. No

17. Do you think the image of a brand's advertisement can influence the buyer behaviour?

a. Yes b. No

18. Which one you consider as the most important factor in advertisement when you purchase a Smartphone?

a. Creative advertisement b. Product information

c. Presence of brand's name d. Colourfulness

19. Do you wish to switch to any others brands of Smartphone due to advertisement?

a. Yes b. No

20. What do you think as a competitive brand in Advertisement with your brand?

a. Samsung b. Nokia c. Sony d. HTC e. Others

Thanks for your response!!!

ANALYSIS FROM THE SURVEY

01. Do you know about Smartphone?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, almost 96% of people are aware of smart phones. Only 4 % of people are not known about it.

YES96%

NO4%

Sales

02. Do you use a Smartphone?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, out of those 96% of people 80% of people are using a Smartphone. Remaining 20% of people are having other kind of mobile phones.

80%

20%

USERSYES  NO

03. Which brand are you using?

a. Samsung b. Nokia c. Sony d. HTC e. Others

RESPONSE:

RESULTS: As from the survey conducted, out of those 80% people, 36% of people use Samsung, 23% people use Sony, 9% people use Nokia and other 9% of people use HTC and the remaining 23% people use other brands of smart phones.

36%

9%23%

9%

23%

USERS

SAMSUNG

NOKIA

SONY

HTC

OTHERS

04. How did you know about that brand?

a. TV b. Newspaper c. Internet

d. Friend/ Relative/ Associate

e. Haven't heard of it before f. Not sure g. Others

RESPONSE:

RESULTS: As from the survey conducted, 43% of people came to know about the brand through their friends or relatives, 33% of people knew through internet, 14% of people through television, 5% of people through newspaper.

TV14%

NEWSPAPER5%

INTERNET33%

FRIEND/RELATIVE43%

NOT HEARED0%

NOT SURE5% OTHERS

0%

TO KNOW

05. Are you satisfied with your Smartphone?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 86% of people are satisfied with their smart phones and other 14% of people are not satisfied. It has not reached their expectation levels.

86%

14%

Sales

YES

NO

06. Do you recommend the Smartphone to a friend or your family?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 76% of people said that they would recommend the brand they are using to their friends and relatives. Whereas, remaining 24% of people said that they will not recommend as they are not satisfied.

0

2

4

6

8

10

12

14

16

18

20

YES  NO

RECOMMEND

07. Have you purchased the same brand before?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, only 35% of the people are existing consumers to the brand they are using. all the remaining 65% of them are new consumers to what they are using.

SAME BRAND BEFORE0

5

10

15

YESNO

SAME BRAND BEFORE

SAME BRAND BEFORE

08. Will you purchase the same brand again?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 78% of people are ready to purchase the same brand again. But remaining 22% of people are not ready to continue with the same brand.

0

2

4

6

8

10

12

14

16

18

YES NO

PURCHASE AGAIN

PURCHASE AGAIN

09. Have you seen the advertisement of your Smartphone?

a. Yes b. No

RESPONSE:

RESULTS: As far as the survey conducted, 90% of them have seen the advertisement of their product. Whereas remaining 10% of them are clear about it.

0

5

10

15

20

YESNO

ADVERTISEMENT SEEN

ADVERTISEMENT SEEN

10. Do you like the advertisement of your Smartphone?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 90% of the people like the advertisement of their smart phone only 10% of the people don't like advertisement of their brand.

0%10%20%30%40%50%60%70%80%90%

100%

LIKE THE AD

yes

no

11. How likely would it be for you to switch brands if an alternative brands advertisement was of better quality or effectiveness?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 46.5% wish to switch brands if the advertisement appeals good but remaining 53.4% are not ready to switch to other brands.

9.5 10 10.5 11

YES

NO

SWITCHING TO BRANDS

SWITCHING TO BRANDS

12. Based on your own experience, are you satisfied with the advertisement of the brand of your Smartphone?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 73% of the consumers are satisfied with their products advertisement and remaining 28% are not satisfied.

0 2 4 6 8 10 12 14 16 18

YES

NO

SATISFIED WITH THE ADVERTISEMENT

13. Do you rely on the brand's advertisement?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 46.7% of consumers do not rely on advertisement they said and remaining 53.3% of people accepted that they do rely on the advertisement.

0 2 4 6 8 10 12

YES

NO

NOT RELY ON AD

RELY ON AD

14. Do you trust the brand's advertisement?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 46.7% people trust the advertisement of their brand whereas remaining 53.3% of the people said that they don't trust the advertisement to the core.

0% 20% 40% 60% 80% 100%

YES

NO

TRUST THE AD

TRUST THE AD

15. Do you think the advertisement of a brand is more important when you purchase a Smartphone?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 62% of people consider as advertisement of the brand is more important to make people buy that product. Whereas, remaining 38% of the consumers don't consider it to be that essential.

0 5 10 15

YES

NO

IMPORTANCE OF AD FOR THE BRAND TO PURCHASE

IMPORTANCE OF AD FOR THE BRAND TO PURCHASE

16. Will you purchase a Smartphone if it does not have any advertisement?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 62% of people say that they don't purchase smart phones if it does not have any advertisement. But there are some 38% of people say who do buy a product even if there is no advertisement for a product or brand.

PURCHASE WHEN THERE IS NO AD

YES

NO

17. Do you think the image of a brand's advertisement can influence the buyer behaviour?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 95.5% people strongly agree with the statement that advertisement can influence a buyers behaviour over a particular brand.

YES95%

NO5%

INFLUENCE OF ADVERTISEMENT

18. Which one you consider as the most important factor in advertisement when you purchase a Smartphone?

a. Creative advertisement b. Product information

c. Presence of brand's name d. Colourfulness

RESPONSE:

RESULTS:

As from the survey conducted, 76% of them say that the presence of product information in an advertisement is more essential for them. !4% of them have said that they look for creativeness in the advertisement and remaining 10% said that they look for the presence of brands name in the advertisement.

14%

76%

10%

0%

IMPORTANT FACTORCREATIVE ADVERTISING PRODUCT INFORMATION

PRESENCE OF BRANDS NAME COLOURFULNESS

19. Do you wish to switch to any others brands of Smartphone due to advertisement?

a. Yes b. No

RESPONSE:

RESULTS: As from the survey conducted, 55% of them said they will switch over to other brands due to advertisement but 45% of them said that they will switch over if the advertisement is good.

YES45%

NO55%

SWITCH OVER BRAND DUE TO ADVERTISMENT

20. What do you think as a competitive brand in Advertisement with your brand?

a. Samsung b. Nokia c. Sony d. HTC e. Others

RESPONSE:

RESULTS: As from the survey conducted, the advertisements of Samsung and Nokia is competing each other with leading 30% each. 15% of people said that HTC's advertisement is the competitive advertisement. 10% of people support for Sony's advertisement.

0

1

2

3

4

5

6

7

SAMSUNG NOKIA SONY HTC OTHERS

COMPETITIVE BRAND IN ADVERTISEMENT

COMPETITIVE BRAND IN ADVERTISEMENT

CONCLUSION

From the study that I made so far by going through the literature part and also by carrying out surveys among various people belonging to various category (age, location, profession, gender, etc) following conclusion has been arrived: H1. From the analysis made in Q. No.7, 8 and 11 to 20, we got responses that  " Advertisements play an important role in making consumers decide over a brand". 

H2. From the analysis made in Q. No. 7, 8, 16 and 17, we got responses agreeing to the statement that "Advertisements influences a man's behaviour over a brand". 

H3. From the analysis made in Q. No. 10, 18 and 19, we got responses agreeing to the statement  that "Consumers do get attracted to a brand due to advertisement". 

Hence we have studied over the attitude of consumers over a brand and also the change of preferences among the consumers over a brand.  

REFERENCES

"Brand Awareness" by Tara Gustafson and Brain Chabot. "Brand and Advertising Awareness: A Replication and Extension of a Known

Empirical Generalisation" by Jenni Romaniuk, Byron Sharp, Samantha Paech & Carl Driesener.

''Impact of Advertising on Brand Awareness and Consumer Preference(with special reference to Men's wear).

http://en.wikipedia.org/wiki/Advertising www.nnyagdev.org/.../CMB%20105%20Brand%20Awareness.pdf wwwdocs.fce.unsw.edu.au/marketing/amj_12_3_romaniuk_et_al.pdf iosrjournals.org/iosr-jbm/papers/Vol5-issue6/F0565461.pdf