Re-think your service delivery: breaking the cycle

On your seat…

Meet the panel

The Survey • 150 Service Desks around the world

• What are you trying to improve and how?

• What are your priorities?

• Where are you stuck?

• Share a short case study

What is stopping you from

innovating ?

What are your biggest

challenges?

71%of Service Desks say improving

service delivery is a high priority for them

How engaged are you with your customers?

Let’s ask the panel

Why do you think Service Desks often struggle to

make significant improvements?

What is the first step to ‘breaking the cycle’ of day-to-day IT support?

What more radical steps can Service Desks take to become more rapid

innovators?

Questions from the audience?