PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer Business Solutions S.I.T. (Thailand)
Dec 31, 2015
PTT GSPKnowledge Management System
User Training
Ekkarin SereechuenpojitSystem Engineer
Infrastructure Solutions
Wannee GovitsutthisakSystem Engineer
Business Solutions
S.I.T. (Thailand)
Contents
• KMS Design Overview
• KMS Portal Facilities
• KMS Features and Usages
• Workaround on Knowledge Management System at PTT GSP
KM System Design Overview
Areashttp://portal/area_name
Siteshttp://portal/sites/sites_name
Knowledge Map ViewerRepository DocumentsContactsLinks
Inferences
Tasks
Knowledge Map ViewerDecision Support ForumRepository DocumentsDocumentumContactsLinks
CoP Home
Knowledge Based· Knowledge Map Viewer· Repository Documents
(SharePoint, Documentum, SAP)
· Lesson Learnt· Success Story· Contacts· LinksDecision Support Collaboration· Tasks Assignment· Chaos· Decision Support ForumCommunication within a CoP· Activity/Events· Corporate Announcement· Corporate News· Survey
Sites Web Part: List of All SitesCustom List: List of all Site Managers
Sites
Corporate NewsPress AnnouncementsExternal News
News
All Communities of Practicesin PTT GSP
All CoPs
Communities of Practicesfor You
My CoPs
Private View· My Inbox· My Calendar· News for You· My Links Summary· Links for You· My Alerts Summary
Public View· Personal Profile· Recent Documents· Shared Links· Shared Lists· Shared Workspace
Sites
My Site Communication Support for Corporate Level· Message from Management for GSP· Events/Activities for GSP· Announcements for GSP· Survey for GSPList of Knowledge Based· Experts Contact for GSP· Links for GSP
KMS Home Page: http://hq-kms-s01/
KMS Portal Facilities
KMS Portal facilities
• Users– Populated from the Microsoft Active
Directory– Levels of access (KMS and SharePoint)
• Knowledge Worker = Member• Manager and Expert = Contributor• Knowledge Engineer = Content manager• Application Administrator = Administrator
KMS Portal facilities
• Knowledge Worker sites – My Site
KMS Portal facilities
• Knowledge Worker sites – My Site
KMS Portal facilities
• Portal pages made up of ‘Web Parts’
KM System Features and Usages
– Communication within a CoP
– Decision Support Collaboration
– Knowledge Based Management
– Knowledge Worker Private Desktop
– Knowledge Worker Public Service
– Knowledge and Information Search
Communication within a CoP
• Events/Activities
• Announcements
• Survey
Events/Activities
• Manager use an Events/Activities list to post information about dates that are important for your team.
• You can copy or link events from an events list to a calendar program such as Microsoft Office Outlook 2003.
• Demo: Add, Edit, or Delete an Event
Announcements
• Manager and Expert use an announcements list to post news, status, and other short bits of information you want to share with team members.
• You can set an expiration date for an announcement.
• When the expiration date is reached, the announcement disappears from the home page automatically.
• Demo: Add, Edit, and Delete an Announcement
Survey
• Surveys provide a way of polling team members.
• Demo:– Create a survey– Respond to a survey
Decision Support Collaboration
• Tasks Assignment
• Chaos
• Decision Support Forum
Tasks Assignment
• Manager use the tasks list to assign a task to a member of your team, specify its due date and priority, and indicate its status and progress. You can easily view all tasks or a selection of tasks.
• Demo: How to assign tasks?
Task Views
• All Tasks: All tasks in the list
• My Tasks: Tasks that are assigned to you
• Due Today: Tasks that are due today
• Active Tasks: Tasks that are not yet complete
• By Assigned To: Tasks sorted by the name of the person to whom they are assigned
Chaos/Issues
• The Chaos/Issues list helps managers to manage a set of issues.
• Managers can assign, prioritize, and follow the progress of issues from start to finish.
Chaos/Issues list-specific tasks
• Add or remove a related issue
• Assign an issue
• View issue history
• View related issues
• Resolve, close, or reactivate an issue
• Turn email notification on or off
• View reports of an issues list
Decision Support Forum
• Decision Support Forum provide a forum for conversing about topics that interest your team. For example, you could create a discussion board for team members to suggest activities.
Knowledge Based Management
• Document Management Service (for Lesson Learnt, Success Story, and Repository Documents)
• Knowledge Map Documents and Knowledge Map Viewer
• Contacts
• Links
Document Management Service
• Document Version Control
• Document Approving
Document Versioning
Document Check in stops duplicity
Document Versioning
Document Versioning allows roll back
Document Versioning
Audit trail always available
Document Versioning
• Demo: How to work with document versioning.
Document Approving
• Approve knowledge documents to publish them as explicit knowledge.
• Demo: How to approve document
Knowledge Map Documents and Knowledge Map Viewer• Demo: How to use Knowledge Map
Document Library and Knowledge Map Viewer
Contacts
• Use a contacts list to communicate with the people with whom your team works.
• You can copy contact information from your address book to a contacts list.
• Demo: Import Contact from Address Book
Links
• You can use links lists to post hyperlinks to Web pages of interest to your team.
• Demo: Add, Edit, and Delete Links
Knowledge Worker Private Desktop
Knowledge Worker Public Service
Knowledge and Information Search SQL storage enables very fast
searching and indexing
Can search multiple storage types from one place
Custom Metadata tags enable highly accurate searching
The Search Box
Knowledge and Information Search• Demo:
– Basic Search– Advanced Search
Workaround on Knowledge Management at PTT GSP• See “Lab 4 – การสาธิ�ตการทำางานบน Knowledge Management System”