Organizational Study at ACIS

7/25/2019 Organizational Study at ACIS

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OrganizationalStudy at Allianz

CornhillInformationServices.

- Abhilash Kurup


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Industry Prole !Insurance"

The insurance market consists of three main groups of people -

The buyers (or insured)

The sellers (or insurers)

The middlemen (or intermediaries), who bring the buyers and sellers together.

Income

Premium#

Investment

Expenses

Claims#

$%penses#

&eserves for claims

Profts

Some of the global brands in insurance are AA, !etlife, "urich,#rudential, $enerali, A%$


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Industry Prole !I'$S"

&ontributes more than ' to the %ndia*s $+# According to ASS&.!, the sector generates a re/enue of o/er 0'bn

each year

$enerates close to 1 million direct employment and 23 million %ndirectemployment


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Industry Prole !I'$S"

Source : NASCOMM Report2015


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Allianz (roup

Founded in 1890

Headquartered in Munich Germany

Core business areas

Chairman O!i"er #$te

A!!ian%&roup


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Allianz )K

*ounded in +,

/eado0ce 1 (uildford 2 3#sta4

A!!ian%'(

CEO )on *+e

(eneral Insurance !/ome and 5otor" Speciality !5obile Phones6 Pet and

7edding" Commercial !8uilding and 8usiness"

A!!ian%'(


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ACIS , -ea.ership

ACIS is a captive o4shorefacility of Allianz Insurance Plc6operating from the 'echnopar9

'hiruvananthapuram6 o4eringboth I' and I'eS services.

ACIS is a C55I :evel company providing ;orld-classApplication


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Bision and 5ission

A&%S will achie/e their mission through4 .utstanding technical, commercial and leadership skills

5y being professional, responsi/e, dynamic, inno/ati/e and focused

The best combination of profit and growth

6ith pace, confidence, passion and style

Mission:'o be the outstandingcompetitor in our chosenmar9ets by delivering1 Products and services

that our clientsrecommend A great company to ;or9for 'he best combination ofprot and gro;th

4ision:

D7e ;ant to contributeto a ;orthy andcompetitive future by

combining long-termeconomic value6environmental ste;ardshipand social responsibilityE.


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Products and Services - 8P

C!aimsRetai!Commer

cia!

ACIS #P

A&CS

&ommercial handles insurances of

large scale, such as insuringbusinesses, large commercialbuildings

A$&S processes the insurances thatha/e an annual premium of 3,pounds and abo/e


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Organizational Structure


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S7O' Analysis


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&outine 7or9

Worked under team Metrics & Trends (which

does manaement in!ormation"s !or #$%'

ata on attrition ana)ysis (*T & 1+ month

ro))in' was re,orted !or the month o! #,ri) and

May-

$reated and maintained a stratey de,)oyment

,)an in order to measure ,rimary and secondary./%s-

$o))ated m,)oyee master data2ase !or entire

3/(3usiness /rocess'


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Attrition Analysis


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:earnings.

%m,ortance o! data on attrition-

How these datas are then inter,reted in order to reduce the increase

in attrition-

%m,ortance o! ata ana)ytics-#d4antaes on maintainin a trend-

#d4anced e5ce) ski))s acquired-


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/oshin


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:earnings.

#reas that can im,ro4e the ,rocess-

How im,ortant is to maintain6 ana)y7e and question the trend o! a

./%-

Ways to 4a)idate the corre)ation 2etween the ./%s and theoa)so2ecti4es o! the com,any-

:earned to 2rin teams toether and work in order to meet the

o2ecti4es-


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Observations

5aor clients are from $urope and Jorth America.

*ood at o0ce canteen is subsidized.

*ollo; )K time table for Sales and Services.

$mployee $ngagement Activities are performedmainly on *ridays.

$mployees are mostly permanent6 temporary arevery less in number.

Interns are mainly recruited from )K. uarter ;ise outings are scheduled for each

team.


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Organizational Study at ACIS

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