Organisation study at KERAFED C HAPTER-1 INTRODUCT ION The organization study undertaken as a part of the curriculum was done at “The Kerala Kerakarshaka Sahakarna Federation Ltd”, (KERAFED) Thiruvananthapuram. This study provides an opportunity to expose the students to an industry / organization and its operational conditions. This study also aims at having a better understanding of various departments and its functioning.This report consists of a detailed study of the history of the company, product profile, organizational hierarchy, various departments and their functioning etc. This study proved to be fruitful by familiarizing us to the organization and at the same time it also helped us to create practical awareness. KERAFED is one of the largest coconut oil producers in India. IMK ADOOR Page 1
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Organisation study at KERAFED
CHAPTER-1
INTRODUCTION
The organization study undertaken as a part of the curriculum was done at
“The Kerala Kerakarshaka Sahakarna Federation Ltd”, (KERAFED)
Thiruvananthapuram. This study provides an opportunity to expose the
students to an industry / organization and its operational conditions.
This study also aims at having a better understanding of various
departments and its functioning.This report consists of a detailed study of
the history of the company, product profile, organizational hierarchy,
various departments and their functioning etc.
This study proved to be fruitful by familiarizing us to the organization and at the
same time it also helped us to create practical awareness.
KERAFED is one of the largest coconut oil producers in India.
Its coconut oil complex at Karunagapally in Kollam district houses state-of the art
facilities for extraction is one of the largest coconut oil mill in the sub-continent
with an installed capacity of 200 TPD.
KERAFED is the Apex Co-operative Federation of coconut farmers in Kerala.
It is the single largest procurer of coconut/copra, produced in Kerala.
It increases the income of 29 lakh farmers' families and creates employment
opportunities is the industrial sector.
IMK ADOOR Page 1
Organisation study at KERAFED
Chapter- 2
Design of the study
IMK ADOOR Page 2
Organisation study at KERAFED
Objectives of the study
1. To study about the organization and how it functions.
2. To understand thee various functions of departments
3. To understand the flow of authority& responsibility of KERAFED
3. To assess the marketing efforts adopted by the company
4. To understand how the theoretical aspects are put to practice in the
organization.
Methodology
The type of research used for study is descriptive research. It includes
facts, findings and enquiries of different kind. The major purpose of descriptive
research is description of the state of affairs as it exists at present
Primary data.
Primary data is obtained through observation or through direct
communication with respondents in one form or another or through
personal interview The primary data for the study obtained from:
1 .Unstructured interviews with Managers and Departmental heads,
employees
2. Direct observation
3. Questionnaires
Secondary data.
Secondary data are those which have already been collected by someone
else and which have already been passed through statistical process. The
secondary data were collected from
Company records
Journals
Text books
Annual reports
Internet etc.
IMK ADOOR Page 3
Organisation study at KERAFED www.kerafed.com.
Scope of the study
The study is intended to attain a first hand experience of the overall running of an
organization. A detailed analysis of each of the activities performed by the
departments is included in the study. It also provides a chance to see the practical
constraints faced by the managers while putting theory into practice.
Limitation of the study
1. The company records which are of confidential nature were not
provided.
2. Many of their financial audits are yet to be published and this limited the
collection of data.
3. Since a face to face interview was conducted, there is a chance of
biasing.
4. The busy schedule of the departmental heads restricted collection of
detailed information
Period of study
The study was conducted from15 June 2009 to 25 July 2009
IMK ADOOR Page 4
Organisation study at KERAFED
Chapter---3
Industry Profile
IMK ADOOR Page 5
Organisation study at KERAFED
CHAPTER-2
INDUSTRY PROFILE
The coconut palm is one of the most valuable plants to man. In Sanskrit the
coconut palm is called “kalpa vriksha”, which roughly translated means “Tree of
Life”. In India , it provides livelihood to about 10 million people through various
activities from its cultivation to processing of its products. All the parts of the
coconut tree can be put to useful purposes- the roots, the trunk, the wood, leaves,
the blossom and all the parts of the nut.
Two major classes of coconut palm are typically recognized on the basis of
stature: tall and dwarf. The ones most commonly planted for commercial purposes
are the tall varieties, which are slow to mature and first flower six to ten years
after planting. They produce medium-to-large size nuts and have a life span of
sixty to seventy years. The dwarf varieties may have originated as a mutation of
tall types. The dwarf variety may grow to a height of twenty-five to thirty feet and
begin flower after three years, when they are only about three feet tall. Their life
span is only about thirty years.
IMK ADOOR Page 6
Organisation study at KERAFED
India is the third largest coconut producing country in the world.
Country Production (MT)
Indonesia 16,300,000
Philippines 14,500,000
India 9,500,000
Brazil 3,033,830
Sri Lanka 1,950,000
Thailand 1,500,000
Mexico 959,000
Vietnam 940,000
Malaysia 710,000
Papua New Guinea 650,000
Coconut Industry in India
Coconut palms are grown widely in the coastal tracts of the country. The
coconut economy of India is in a convenient status. India accounts for 22.34
per cent of the world’s coconut production and is one of the major players in
the world’s coconut trade. Currently the crop is grown in 1.91 million hectares
with an annual production of nearly 13000 million nuts. Copra processing,
coconut oil extraction and coir manufacturing are the traditional coconut based
industries in the country.
The price of the coconut in the country is dependent on the prevailing price of
coconut oil which is characterized by recurring violent fluctuations. The
behavior of coconut oil price is relatively dependent on overall supply of oils
and fats in the country. The fluctuation in the price of the coconut oil
One of the leading producers of coconuts in the world producing 13 billion nuts
per annum.
Coconut area distributed in 18 states and three Union Territories under different
agro-climatic conditions.
3000 years' tradition in coconut cultivation.
Premier coir manufacturing country in the world.
Producer of best grade milling copra in the world yielding high grade coconut
oil known for its aroma and flavor.
Large number of farmer's co-operative societies in primary processing and
marketing.
Government agencies such as KERAFED, State Trading Corporation, Kerala
State Marketing Federation and Karnataka State Marketing Federation in
manufacturing and marketing of branded coconut oil in small packs.
Hundreds of reputed and established private firms in manufacturing and
marketing of various coconut products including branded coconut oil in small
packs.
Wide range of coconut products both edible and non-edible available for
export.
Technical know-how and trained manpower for the manufacture of various
coconut based products.
Good number of cultivars / varieties having specific nut characteristics.
IMK ADOOR Page 10
Organisation study at KERAFEDAvailability of research support by reputed research organizations such as
CSIR, ICAR and DRDO.
Coconut Products of India
A large number of coconut products are manufactured in the country which
have both domestic and export market.
Vinegar and soft drink are manufactured in the country from coconut water.
Tender coconut water is another product which is manufactured and
marketed successfully.
Coconut Products:
1. Tender Coconut Water
2. Copra
3. Coconut Oil
4. Raw Kernel
5. Coconut Cake
6. Coconut Toddy
7. Coconut Shell based Products
8. Coconut Wood based Products
9. Coconut Leaves
10. Coir Pith
Coconut Oil
Coconut oil makes up about 20 percent of all vegetable oils used in the world.
Copra, the dried kernel is the chief commercial product from coconut, which is
mainly used for oil extraction. Coconut oil is made from fully dried copra
having maximum moisture content of six per cent. For the extraction of oil
from copra the common method still prevailing in our country is by using
IMK ADOOR Page 11
Organisation study at KERAFEDrotary chucks. But the efficient system of extraction of oil is by the use of
expellers.
Coconut oil is an important cooking medium in Southern parts of the country
especially in Kerala State. Besides, the oil has varied industrial applications. It
is used in the manufacture of toilet soaps, laundry soaps, surface active agents
and detergents, hair tonics, cosmetics, etc. It is used throughout the country as
a hair oil as it helps growth of the hair. As a massage oil it has a cooling effect
on the body. Owing to these qualities coconut oil has a potential market in the
country. Since the price of coconut oil in the international market is very
much lower than the domestic price, the quality and attractiveness of
consumer packs are important factors to compete in the world market. While
the demand for coconut oil for cooking purpose is elastic, its demand as hair
oil is inelastic.
Coconut oil is marketed in bulk as well as in packs ranging from sachets
containing 5 ml. to 15kg tins. The branded coconut oil in small packs is
mainly marketed as hair oil and body oil. There are several brands known for
their superior grade oil which have export market throughout the world. India
has unbeatable quality advantage in this sector. Refined coconut oil is also
manufactured in the country for industrial uses. Refined coconut oil is mainly
used in the manufacture of biscuits, chocolates and other confectionery items,
ice cream, pharmaceutical products and costly paints. Generally, filtered
coconut oil is used for cooking and toiletry purposes.
Virgin Coconut Oil
Virgin Coconut Oil is also made in the country from the milk extracted from
raw kernel. This is done on a small scale by the traditional method which is
now partially mechanised or on a large scale by adopting wet processing
technology. Coconut milk is fermented and then by mechanical process,
water is separated from oil. No heating or application of sunlight or dryer is
done for the process. The virgin coconut oil is free from trans fatty acid,
high in medium chain fats (MCFA) known as lauric acid, which is identical
IMK ADOOR Page 12
Organisation study at KERAFEDto special group of fats found human breast milk and also rich in vitamin-E.
High quality of this oil makes it an ideal massage oil for babies and also for
skin and hair applications.
Applications
Cooking
Coconut oil is widely used in cooking, the refined oil is the one most commonly used.
Manufacturing
Coconut oil is used in volume quantities for making soap and cosmetics.
Hydrogenated coconut oil is often used in non-dairy creamers, and snack foods.
Fractionated coconut oil is used in the manufacture of essences, massage oils and cosmetics
Coconut oil is an important component of many industrial lubricants, for example in the cold rolling of steel strip.
Cosmetics and skin treatments
Coconut oil is excellent as a skin moisturizer and softener. Coconut oil is used for styling hair, and cooling or soothing the head.
As a fuel-
Traditional use
Coconut oil is used in oil lamps.
In diesel engines
Coconut oil has been tested for use as a feedstock for biodiesel to be used as a diesel engine fuel. In this manner it can be applied to power generators and transport using diesel engines.
Raw coconut oil can be used as a fuel for generating electricity by remote communities that have an abundant supply of coconuts and milling capacity, provided diesel engines are adapted.
Value-Addition unit at the Kerafed Oil Complex Karunagapally
It has been decided that the Kerafed should diversify its activities through a value-addition project. The 5.4-crore project would help produce 1,000 tonnes of desiccated coconut, 2,100 tonnes of coconut cream and 3,500 tonnes of coconut milk annually. As many as 103 lakh coconuts would be required for the project each year. Fifty per cent of the products were to be sold in the domestic market and the remaining exported.
IMK ADOOR Page 24
Organisation study at KERAFED
Copra Procurement Process
coconut
The coconut farmers deposit their product with the respective Primary
Agricultural Cooperative Society and collect the rate of copra prevailing in
the market on that particular day. Primary Agricultural Cooperative Society
on their part check the quality of the copra and inform the KERAFED about
the procurement details. The respective mobile team officers visit the society
and collect the same after checking the quality and transactional details. This
copra is then transferred to the processing plants.
IMK ADOOR Page 25
Farmers or coconut growers
Mobile Team of Kerafed
Primary agricultural cooperative society
Processing,plant /Godown
Organisation study at KERAFED
Product Profile
"KERA" Brand of coconut oil is produced by KERAFED from copra of the
finest quality, directly procured from coconut growers in Kerala –“the land
of coconuts”. The copra thus procured is processed using the most modern
technology. In the selection and processing of copra, KERAFED employs
strict quality control measures to ensure product superiority and purity. A
unique two stage filtering process is employed by KERAFED to retain the
original aroma and flavour of coconut oil for a long period.
"KERA" Brand of coconut oil is known for its quality, purity, longer shelf life and
reasonable price. Its quality is conformity with the grade specifications laid down
by the Bureau of Indian Standards vide IS: 542-1968. Certificate of Authorisation
to grade "KERA" coconut oil under AGMARK has also been obtained. Kera, the
branded oil from KERAFED, apart from being delivered in packages of 100 ml,
200 ml, 500 ml bottles, half and one litre pouches, 8 ml sachets, one litre pet
bottles, 5 kg cans and 15 kg tins, is also marketed in bulk. The raw materials
used for these packing are of virgin / food grade, approved by CFTRI, Mysore /
other Government approved agencies. Secondary packing is done using 3/5 ply
corrugated cartons, as per specifications.
Apart from meeting the marketing needs in Kerala , Tamilnadu, Karnataka and
Andra Pradesh etc, the programme to popularize the brand in cities like Newdelhi,
Banglore, Mumbai and Kolkata is already on the roll. Kera has gone globally with
export to Middle East countries. Kerafed had tie up with a leading retail chain in
Dubai and Abu Dhabi for the two brands ,cooking oil `Kera' and hair oil `Kera
Kesh'.
There are also plans to develop more herbal oil products from coconut, as the
federation has recently introduced 'Kerajam Kesamrudam' herbal oil in the state.
IMK ADOOR Page 26
Organisation study at KERAFED
KERA is proud to be patronized by millions as the tastiest of all cooking
mediums and the most ideal hair oil. Truly the colour of gold and the
smell of yore, KERA enjoys an undisputed plurality of the market share
in Kerala -a feat achieved by ultimate customer satisfaction.
A permanent place in the hearts of housewives, chefs and every food loving
keralites.
Not resting on the laurels, the thought process is already at work at
Kerafed.
Plans are afoot to enter into the field of producing highly demanded
coconut related products like desiccated coconut, coconut cream, bottled
tender coconut water, coconut milk and confectionery products etc. It is
hoped that the good will of KERAFED build up by high customer
satisfaction by the performance of products like Kera, can be thus employed
to conquer newer domains.
Kerafed at a glimpse…
Integrated development of coconut and coconut products
Copra selection as per BIS parameters for processing
Most sophisticated processing facilities
Quality control laboratory with AGMARK guarantee
By far the largest coconut oil mill in India
Storage capacity of 2100 tones per day
A predominant share of the market in Kerala is enjoyed by Kera, the
year at economical rates.
Safeguards the interests of over 27 lakh coconut farmers in Kerala
IMK ADOOR Page 27
Organisation study at KERAFED
Chapter-5
Department Profile
IMK ADOOR Page 28
Organisation study at KERAFED CHAPTER--5
DEPARTMENTS
FUNCTIONAL AREAS
Departmental study
Organization structure
Organization structure is the systematic arrangement of the people working
for the organization to achieve predefined goals . The structure has two
dimensions – horizontal and vertical. The horizontal dimension indicates the
departments and vertical dimension indicate hierarchy.
Board of Management elected by members of the federation is headed by a
Chairman. From those members an executive committee and a Chairman are
elected. The federation has to get the approval from the board before
implementing major decision.
Managing Director appointed by the Government of Kerala is the supreme
authority of the federation, normally an outside person. Director (projects) is
at the top of the organization hierarchy among the employees of the
organization.
The departments in KERAFED are:-
1. Marketing Department.
2. Finance Department.
3. Cooperative Development Service Department.
4. Production centres.
5. Administrative Department.
IMK ADOOR Page 29
Organisation study at KERAFED
Chapter-6
Organization chart
IMK ADOOR Page 30
Organisation study at KERAFED Organization structure
IMK ADOOR Page 31
Managing Director
Director Projects
Assistant Manager & Regional Managers
Plant Manager Manager (CDS)
Assistant Manager (Mechanical & Production)
Finance Manager
Accountant
Administrative Officer
Junior manager (Quality Control)
Confidential Assistant
Senior A/C
Marketing Manager
Confidential Assistant / Typist
Assistant Manager Packing
Assistant Manager & Assistant Manager (A/C)
Godown Packing / Material Assistant
Analyst Supervisor (Maintenance)
Shift-in Charge (Mill)
Shift-in Charge (Filling)
Supervisor (Production Material)
Supervisor Lab
Confidential Assistant / Typist
Cashier
Workers
Supervisor(Filling)
Supervisor(Mill)
Operator
Organisation study at KERAFED
Marketing Department
Marketing Department is controlled by Marketing Manager, who is assisted
by Junior Manager , three Regional Managers and Branch Managers. Below
them are the confidential assistant and clerks. For each districts in Kerala ,
there are two marketing apprentices. the marketing department strategies
and efforts helps the federation to increase the sales through the advertising,
sale offers/discounts and creating proper distributing channels. KERAFED
has it all-an aggressive marketing strategy, energetic sales team with an
insight into the future.
Structure of marketing department
Marketing Manager
Assistant Manager Regional Managers
Confidential Assistant Branch Managers
Functions
To find new markets.
Deciding pricing strategies.
Strengthening the agency network.
Appointment of agencies.
Forecasting the demand.
Creating awareness.
Collection of payments.
Grievance redressal of customers.
IMK ADOOR Page 32
Organisation study at KERAFED Keeping relevant information and exchanging with other
departments.
OBJECTIVES OF MARKETING DEPARTMENT
The main objectives of marketing department are:
Selection and appointment of stockiest/agents/direct sales
customers and others.
Price fixation , fixation of sales commission and overall sales
policy including market budget.
Order evaluation and acceptance of order registers, priority
booking registers, dispatch registers.
The marketing manager monitors the pulse of the market, competition
prevailing in the market , activities of competitors , demand levels etc. he
analyses all such situations and then takes effective promotional
activities .the assistant sales manager is concerned with general duties like
finding out market of Kera oil by field work. The sales officer and other
staffs in the department help to strengthen the link with agents.
PROMOTION OF PRODUCTS
Advertisement of KERAFED products are mainly done through media and
such type of things are done by star communication. Main channel of
communication with the customers are :
1. MEDIA
2. PRINT MEDIA
News paper
IMK ADOOR Page 33
Organisation study at KERAFED Magazines etc.
Recently the advertisement of KERAFED’s products shown in
Asianet and in Kairaly channel
PLACE (Distribution)
Apart from private distributors, Kerala State Civil supplies corporation and
Consumer Federation has taken up distribution in the public sector . Thus
confirming the availability of Kera to consumers year round. Additionally in
Kerala itself Kerafed have around 5000 retail outlets selling Kera. Apart
from meeting the market needs in Kerala, Kera has made its presence
felt in States like Madhya Pradesh, Tamil Nadu, Andhra Pradesh and
Karnataka also. The programme to popularize the brand in cities like
Newdelhi, Banglore, Mumbai and Kolkata is already on the roll. Kerafed
had tie up with a leading retail chain in Dubai and Abu Dhabi for the two
brands ,cooking oil `Kera' and hair oil `Kera Kesh'. Exported 40 MT to
middle east in 2006-07.
Kera is currently part of the biggest retail network - CSD, Ministry of
Defence. Oilseed co-operatives like Karnataka Oil Federation (KOF), Tamil Nadu
Co-operative
Oil Growers Federation (TANCOF) and Oil Federation of Madhya Pradesh will
all soon be complementing the already existing marketing and sales channels of
Kera, in their respective States.
The marketing officials are visiting 50 outlets per day by which a consultant
rapport is kept with the retailers were fixed to stock kera. The distributors network
was revived and distributors were appointed wherever vacancies existed . In
addition , non performing distributors were replaced . all the distributors were
IMK ADOOR Page 34
Organisation study at KERAFEDgiven a target based upon the market potential and they were fixed to keep
minimum of one –week stock in Godown. The complaints of distributors , retailers
and consumers were immediately solved.
Sales
`Kera' from `Kerafed' continues to play a dominant role as cooking oil in the
Kerala market. Between 400 and 600 tonnes of `Kera' coconut cooking oil was
sold in Kerala, in pouches, every month. Kerafed expects to sell about 20 tonnes
of coconut cooking oil in the Gulf market every month. Sales creates record during
the Onam seasons.
Kera sales volume 1 liter 75%
500ml 20%
100ml and others 5%
Cooperative development services
Cooperative development services department is responsible for the procurement
of coconut / copra from PACS and individual coconut farmers. KERAFED is the