OARS Primarily Patient Lead Secondarily Office/Provider Lead Based on the teachings of Carlisle DDS, Lynn D (2014-10- 22). “Motivational Interviewing in Dentistry: Helping People Become Healthier” Enriching the Patient Clinical Conversation
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OARSPrimarily Patient LeadSecondarily Office/Provider Lead
Based on the teachings of Carlisle DDS, Lynn D (2014-10-22). “Motivational Interviewing in Dentistry: Helping People Become Healthier”
Enriching the Patient Clinical Conversation
OO Open QuestionsOpen questions open the door instead of closing it and invite the patient to think more, to ponder their answer. They give the patient space to considertheir answer.Carlisle DDS, Lynn D (2014-10-22). Motivational Interviewing in Dentistry: Helping People Become Healthier
OO Open Questions“tell me about...”
“what have you tried...”
“how do you feel about…”
“where do you want…”“describe…”
“what else…”
Be a curious, supportive, caring facilitator.Mary Osborne, RDH
AA Affirmations
Affirming is different than praisePraise“I think you are doing great…”
“I am impressed with your effort..”Affirming
“You must be happy that…”“You must feel good that ..”
“Your effort is really making a difference..”
RR ReflectionsReflective listening is to: “listen with real understanding”Carlisle DDS, Lynn D
-you don’t have to be right…
-guess as a statement…-less likely to elicit defensiveness
-allows patient to tell you if you are right or wrong
RR Reflections
“I know you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” Henry Tanner, DDS
S Summarization
Summaries allow you to tie everything together and let
your patient feel heard.
3 types
SS SummarizationMiller and Rollnick (2013) list three types of summaries:
Collecting summary – collects or feeds back the things the client has talked about.
SS Summarization
Linking summary – it reflects back what the client has said and links it to previous
things the client mentioned in the conversations with you.
S Summarization
Transitional summary – puts a bow on what the client has said by reflecting what you
felt is important and transitions or shifts to something new. Carlisle DDS, Lynn D (2014-10-22). Motivational Interviewing in Dentistry: Helping People Become Healthier
O Open Questions
A Affirmations
R Reflections
S Summarization
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