MyFeelBack2015-US_non validée_RC

Know your customers like never before

with Smart Surveys

[email protected] www.myfeelback.com+33 5 62 80 44 27

A leading company with excellent references

50+ 35 000 10 millions 11 prizesKey accounts Users worldwide Feedbacks analyzed Awarding our

technology

The new challenges of customer knowledge

44% of companies don’t have the customer data needed to

target their marketing operations

Growing number of touch pointsClients with a huge spectrum of needsClients asking for instant support

Show anoptimal reactivity

Knowing your customers

becomes critical

Be presenton all points of contact

Deeply personalize

your marketing

7x7 times less expensive to

sell to an existing customer

than to gain a new one

60% extra profit by investing in the

customer experience

+60%

$ 69%

69% of your customers expect personalized

offers to buy

Know your customers,boost your sales!

Ask the right questionsto the right person, at the right time

Build your ownsmart survey

10+ types of questionsIntuitive interface Plug and Play

Trigger your survey with smart scenarios

Use your own CRM Data

(customer profile, purchase history, customer

loyalty…)

Use behavioral Data(geolocation, browsing,

device…)

TargetedSmart Survey

TargetedSmart Survey

TargetedSmart Survey

TargetedSmart Survey

Pro-active call to resolve the problem

Alert sent to account manager

Customer gives a 3/10 NPS

CUSTOMER RELATIONSHIP

Lead interested in trying the new BMW

SALES

Alert sent to the dedicated sales rep

A client is interested in my *deal of the

day*

MARKETING

Info pushed intomy CRM system

Turn an unhappy customerinto an ambassador

Ultra-targeted marketing email with

discount code

Instant call from the customer service

for a test drive

Boost your conversion rate with ultra-qualified

data

Collect super qualified leads and

close deals

Turn customer insights into real-time intelligence and improve your business!

Support ticket created in help desk

Email sent after purchase

to leave a public review

Added as hot leadin Salesforce

Inject the collected datadirectly into your CRM system

Enrich your database in real-time with the insights

collectedfrom answers.

Trigger actions when specific responses come

in.

Create support tickets, send emails, flag users,

generate leads, and more…

Create and deploy your Smart Survey on all your mediasto collect high-value insights!

Interactive voice server

Email

URL

QR code

Text

Text message

Button

Web integrationSocial media

A Saas platformcompletely managed by your team

Create Target Analyze

Question configuration

Client data importation

Design customization

Automatic translation

Integrated traceability

Target selection

Trigger scenarios definition

Multi-channel deployment

Multi-devices display

Real time analysis

Custom report creation

Scheduled notifications & actions

Analyze data in real time !

Performance analysis

Personalized report

Segmentation data

Behavioral data

Survey results

Multi-dimensional crossing

Export data via CSV or API

Automatic reports sent via email

Campaign report

A global solution for customer insights

Customer satisfaction

Lead acquisition

Customer insights

CRM database feeding

Service assessment

Improve your customer knowledge witha unique solution!

Contact us!

And don’t forget to follow us on:

/MyFeelBack /+MyFeelBack /MyFeelBack /MyFeelBack /MyFeelBack

[email protected]: +1 (646) 339 7329

www.myfeelback.com

Robin CalotGeneral Manager &International Development Director