METHODS 1: OBSERVATION, INTERVIEW, NOTE TAKING, … · METHODS 1: OBSERVATION, INTERVIEW, NOTE TAKING, DOCUMENTS INF5220 February 13th, 2015 Guri Verne, Design group Based on Sisse

METHODS 1: OBSERVATION, INTERVIEW, NOTE TAKING, DOCUMENTS

INF5220 February 13th, 2015

Guri Verne, Design group Based on Sisse Finken’s

lecture notes

OBSERVATION • Observation is a way of generating empirical material

in naturally occurring settings. • Note taking is important when observing. • + photos, video, audio

Observation can be: • Passive observation • Participant observation

• Becoming an «apprentice» (Crang & Cook 2007)

OBSERVATION • What people say they do and what we observe them do is not the same

(ideal and manifest behavior) (Blomberg et al. 1993 + Crang and Cook 2007).

• Where are we, weather, time of day, location, who is present (for full list see Crang & Cook 2007:51-52)

• Interviewing is part of participant observation

• Besides conversing with the one(s) studied, during participant observation, you can study/note the following when conducting observation – this also goes for interviewing: – Body language – Gestures – Cues that lend meaning to words – Setting of location – Other people present (The Sage Handbook 2005 + Crang & Cook 2007)

• No neutral positions Stuart Hall: Media and The Representions (https://www.youtube.com/watch?v=6sbYyw1mPdQ)

OBSERVATION • Targeted note-taking: Focus can be on objects, people,

events, place (Blomberg et al. 1993) – could be on • human-artifact relation • concepts practiced (e.g. identity, cooperation, or e.g.

users) • activities (planned, unplanned, where, how) • interactions (with whom/what, how, where, frequency,

directions, forms of communication (formal, informal, silent, loud, noise, etc.))

• patterns, deviations, routines, rhythms, etc. (Crang & Cook 2007)

• It depends on your research question/topic.

• Be aware of loaded categories • instead provide detailed descriptions

INTERVIEW 1 • Not naturally occurring. ‘Constructed’ by researchers, and, as such,

do not provide direct access to the experiences of the ones studied (Silverman 1998)

• Other artificial research environments:

• group interviews • experiments, • survey, • questionnaires (Silverman 2005)

• Naturally occurring data is coined by what you want to do with

them • no data is ‘untouched by human hands’ (Silverman 2005)

Interviews can be: • Structured interviews (planned, strict procedure to be followed) • Semi-structured interviews (few questions / a checklist) • Unstructured interviews (open-ended, no planned topic)

(Sage Handbook 2005; Madden 2010)

INTERVIEW 2 How to ask questions • ‘Grand-tour’: what, who, where and how?

-> their words, their version • Wherefore:

• What do you mean when you say.. • Can you tell more about how it can be that you do this, not that • How did you get involved, interested, enrolled (Crang & Cook 2007 )

• ’Why’ questions can be asked within qualitative research, but avoid using them (or wait as long as possible) • they lead to a path of means and ends / • presuppose that the person knows why

(The Sage Handbook 2005 + Silverman 2005).

• Be aware of loaded/ directive questions (Madden 2010, Crang&Cook 2007)

• Intersubjective understanding between you and your interviewee

INTERVIEW 3

• Aim: The long stories of events

• “It is better to appear slightly dim and too agreeable than to give

any sign of a critical or sardonical attitude” (McCracken 1988, in Crang&Cook 2007, p 69).

• Practical: • Take care that your recording equipment is

• with you • functioning • with batteries • enough memory • familiar to you

• Take notes in addition to taping • Note the time often

Source: Warfieldian CC BY-SA 3.0

Issues to consider • Preparations / background research • Information about your project • Ethical considerations (informed consent – see course page for an

example) • Where (location, on the move) • Who is present • Transcribing • E-interviews / Online setting (Gisle’s lecture on March 6th) • Follow the Norwegian rules from Datatilsynet

– see the course page for link Datatilsynet (Personvern) informs us that - as long as the interview stays on the (analog/digital) recorder - not being transferred to a PC (computer) - as long as you preserve the anonymity of your informants in your transcripts (personal data, places, etc. that leaves traces to who they are (aka Gisle’s lecture)) - as long as you destroy the recording(s) after your exercise, you do not have to apply for their permission to conduct the interview. Still use a consent form.

NOTE TAKING • Used both within interview and observation • Keep a journal, field diary or note book throughout the research

process (Crang and Cook 2007). • Jot down what you observe/ encounter/ hear/ smell/ engage in /

non-verbal communication / tone of voice / etc. Remember to note: date, time, place, persons present (roles, occupation, affiliation).

• Video, photos, tape recordings serve as good memorable, but remember to ‘log’ them (Blomberg et al. 1993). Also, if you use a tape recorder and non-verbal communication happens (e.g. pointing at something, shaking head) make sure to take notes (Crang & Cook 2007; Madden 2010).

• Jot down of impressions in the field while (participant-) observing, listening in, talking, asking, doing

• Write down (each day) after your empirical study – reflections, questions to ask, your reaction, etc. (these notes are “fieldnote records” Sanjek 1990).

• Take when you engage in direct conversations about a topic

(interview) and write answers down verbatim away from ongoing activities (notes of “transcription”, Clifford 1990)

• For example: • what artifact is this, answer • what do you call it, answer • what do you use it for, answer • when, answer • how is it different from x artifact you use, answer • when do you use it, answer • do others use it, answer • for the same purpose as you, answer, • etc

FIELD NOTES are notes you

• When you write up your impressions or ‘verbatims’:

• make “a more or less coherent representation of an observed cultural reality. While still piecemeal and rough, such field descriptions are designed to serve as a data base for later writing an interpretation aimed at the production of a finished account. […] it involves […] a turning away from dialogue and observation toward a separate place of writing, a place for reflection, analysis, and interpretation.” (Clifford 1990:51--52, original italic).

DESCRIPTIVE FIELD NOTES

DOCUMENTS • texts already in the public sphere to serve as empirical material What and where to be found: • Newspapers • Libraries • Local / state archives • TV, radio, internet • Screen dumps • Letters • Agreements • Annual reports • Marked surveys • Brochures • (see eg. Crang & Cook 2007:67)

Literature not listed on syllabus • Clifford, J. (1990): Notes on (Field)notes. In Sanjek, R. (edt.):

Fieldnotes. The Makings of Anthropology. Cornell University Press. Pp. 47-70.

• Madden, R., (2010): Being Ethnographic. A Guide to the Theory and Practice of Ethnography, Sage

• Mautner, T. (2005): The Penguin Dictionary of Philosophy. Penguin Books.

• Sanjek, R. (1990): A vocabulary for Fieldnotes. In Sanjek, R. (edt.): Fieldnotes. The Makings of Anthropology. Cornell University Press. Pp. 92-121.

• Silverman, D. (2005): Doing Qualitative Research. Sage. • The Sage Handbook of Qualitative Research 2005

Oral presentation

Each group is responsible for presenting a paper to the class and questions to another group’s presentation to be discussed in class Today we distribute the papers