MarkeTrak Update Retail Market Subcommittee December 6, 2006 Adam Martinez & Karen Farley

MarkeTrak UpdateRetail Market Subcommittee

December 6, 2006

Adam Martinez & Karen Farley

December 6, 2006

Past Activities

Go Live on 11/13/06Day 1 production issues 1. “Housekeeping Error” – Some Market Participants experienced this error when

attempting to submit an issue in MarkeTrak.  This error was intermittent and did not impact all Market Participants.  ERCOT implemented a few configuration changes to resolve this issue.  ERCOT will continue to monitor this issue.

2. Incorrect URL – Please ensure that you use the following URLs when accessing MarkeTrak:

GUI: https://marketrak.ercot.com:8443/tmtrack.dll?API: https://marketrakapi.ercot.com:8443

3. User set up errors – Some MarkeTrak users were not able to log into the system.  Please contact ERCOT’s Helpdesk (512-248-6800), if you experience user set up errors.

4. Submitting issues with the correct sub-type – When submitting an issue, please refer to the MarkeTrak user guide to ensure you are choosing the correct sub-type for your issue.

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December 6, 2006

Current Activities

• Retail Client Services and Retail Customer Choice continuing to work with MP on various questions

• Listed are the types of calls that Retail Client Service’s received during the first week of MarkeTrak.

– MarkeTrak Access - 34

– How to add users -10

– Issue- Workflow Questions - 5

– Bulk Insert Questions - 4

– MarkeTrak Reporting Questions – 3

– DUNS was not set up in MarkeTrak – 3

– Digital Certification Info - 2

– MarkeTrak call - 2

– Request MarkeTrak Link - 1

– Request MarkeTrak User Guide - 1

3

December 6, 2006

Current Activities

• 55 tickets logged to ERCOT’s Help Desk (29 different MPs)

• 1 referred to Retail Client Services

• 46 access related (can’t log in; digital cert questions; MT admin questions)

• 5 business process flow related (questions about voting; how to use bulk insert)

• 2 performance related – both filed by 1 MP

• 1 API related

3

December 6, 2006

Current Activities

• ERCOT has received questions about ****** in some output fields when running reports

– Only MarkeTrak Administrators have the rights to view all report data

– The ****** indicate that the user does not have the privileges to view that particular data

– ERCOT has created a “Detailed Report Privilege” role to allow users to view all fields in their reports

– Your MarkeTrak Administrator can assign this role to individuals

that must have access to all data fields

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December 6, 2006

Questions / Contacts

Q. Who should I call if I have issues with…

•Connectivity? Contact the ERCOT Help Desk at 512-248-6800 or [email protected]

•Digital Certificate? Contact your Company USA

•Adding or changing your Company’s MarkeTrak Administrator? Contact your ERCOT Account Manager or ERCOT Client Relations at 512-248-3900 or [email protected]

•Escalation of specific MarkeTrak Issue? Escalation contacts are in the Managed Data of MarkeTrak

•MarkeTrak Education/Training needs? Contact your ERCOT Account Manager or ERCOT Client Relations at 512-248-3900 or [email protected]

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December 6, 2006

MarkeTrak production metrics / sample reports

5

Total D2D Issues Submitted 11/13/06 - 11/30/06

Sub-Type Issue CountCancel with Approval - CR 1737Cancel with Approval - TDSP 24Cancel without Approval 5Inadvertent Switch 637Missing TXNS 236Other 40Reject TXNS 2Rep of Record 9Siebel CHG/Info 87Usage/Billing Issues 394Grand Total 3171

December 6, 2006

MarkeTrak production metrics / sample reports

5

MarkeTrak issues11/13/06 - 11/30/06

Issue Type Total(s)gui api bulk

D2D 2927 0 244 3171DEV-LSE 32 268 117 417

DEV-Existence 1 0 0 1DEV-Char 11 2763 0 2774

DEV-IDR Usage 3 140 55 198DEV-Non-IDR Usage 13 77 58 148

LPA 18 0 0 18Totals by Source 3005 3248 474 6727

Source

December 6, 2006

MarkeTrak production metrics / sample reports

5

Total DEV Issues Submitted11/13/06 - 11/30/06Sub-Type Total(s)

DEV-LSEDEV-

ExistenceDEV-Char

DEV-IDR Usage

DEV-Non-IDR

Usage LPAIDR Usage present in both systems but has kWh issues 0 0 0 52 0 0 52IDR Usage present in ERCOT system but not in MP system 0 0 0 135 0 0 135IDR Usage present in MP system but not in ERCOT system 0 0 0 11 0 0 11Loss Code Assignment 0 0 1 0 0 0 1LSE date change: Start and Stop - CR 5 0 0 0 0 0 5LSE date change: StartTime - CR 60 0 0 0 0 0 60LSE date change: StartTime - TDSP 6 0 0 0 0 0 6LSE date change: StopTime - CR 111 0 0 0 0 0 111LSE date change: StopTime - TDSP 5 0 0 0 0 0 5LSE in ERCOT system not MP - CR 133 0 0 0 0 0 133LSE in ERCOT system not MP - TDSP 7 0 0 0 0 0 7LSE in MP sys not ERCOT: active - CR 20 0 0 0 0 0 20LSE in MP sys not ERCOT: active - TDSP 7 0 0 0 0 0 7LSE in MP sys not ERCOT: inactiv - CR 63 0 0 0 0 0 63Non-IDR Usage present in both systems but has date issues 0 0 0 0 3 0 3Non-IDR Usage present in both systems has kWh/kW total issues 0 0 0 0 10 0 10Non-IDR Usage present in ERCOT system but not in MP system 0 0 0 0 1 0 1Non-IDR Usage present in MP system but not in ERCOT system 0 0 0 0 134 0 134Profile Code Assignment 0 0 2438 0 0 0 2438ZIP Assignment 0 0 335 0 0 0 335Un-Retire ESI ID 0 1 0 0 0 0 1LPA 0 0 0 0 0 18 18Grand Total 417 1 2774 198 148 18 3556

Issue Type

December 6, 2006

MarkeTrak production metrics / sample reports

5

D2D - ERCOT Actioned11/13/06 - 11/30/06

Issue Type Sub-Type Gaining/Losing Number of ItemsD2D Cancel with Approval - CR 491D2D Cancel without Approval 1D2D Inadvertent Switch Gaining 328D2D Inadvertent Switch Losing 190D2D Missing TXNS 4D2D Other 7D2D Rep of Record 1D2D Siebel CHG/Info 11D2D Usage/Billing Issues 1

1034

Issue Type Sub-Type Gaining/Losing Number of ItemsD2D Cancel with Approval - CR 844D2D Cancel with Approval - TDSP 8D2D Cancel without Approval 4D2D Inadvertent Switch Gaining 70D2D Inadvertent Switch Losing 46D2D Missing TXNS 1D2D Other 6D2D Siebel CHG/Info 26

1005

Closed

Active

December 6, 2006

MarkeTrak production metrics / sample reports

5

DEV - ERCOT Actioned11/13/06 - 11/30/06

Issue Type Sub-Type Number of ItemsDEV-LSE LSE date change: Start and Stop - CR 1DEV-LSE LSE date change: StartTime - CR 57DEV-LSE LSE date change: StartTime - TDSP 5DEV-LSE LSE date change: StopTime - CR 108DEV-LSE LSE date change: StopTime - TDSP 4DEV-LSE LSE in ERCOT system not MP - CR 132DEV-LSE LSE in ERCOT system not MP - TDSP 4DEV-LSE LSE in MP sys not ERCOT: active - CR 16DEV-LSE LSE in MP sys not ERCOT: active - TDSP 6DEV-LSE LSE in MP sys not ERCOT: inactiv - CR 59

392

Issue Type Sub-Type Number of ItemsDEV-LSE LSE date change: Start and Stop - CR 4DEV-LSE LSE date change: StartTime - CR 3DEV-LSE LSE date change: StartTime - TDSP 1DEV-LSE LSE date change: StopTime - CR 2DEV-LSE LSE date change: StopTime - TDSP 1DEV-LSE LSE in ERCOT system not MP - CR 1DEV-LSE LSE in ERCOT system not MP - TDSP 1DEV-LSE LSE in MP sys not ERCOT: active - CR 4DEV-LSE LSE in MP sys not ERCOT: active - TDSP 1DEV-LSE LSE in MP sys not ERCOT: inactiv - CR 4

DEV-Existence Un-Retire ESI ID 123

Active

Closed

December 6, 2006

MarkeTrak production metrics / sample reports

5

D2D - No ERCOT Action - in the MP queue11/13/06 - 11/30/06

Issue Type Sub-Type Gaining/Losing Number of ItemsD2D Cancel with Approval - CR 155D2D Cancel with Approval - TDSP 4D2D Missing TXNS 106D2D Other Gaining 12D2D Reject TXNS 1D2D Rep of Record 8D2D Siebel CHG/Info 34D2D Usage/Billing Issues 185

505

Issue Type Sub-Type Gaining/Losing Number of ItemsD2D Cancel with Approval - CR 247D2D Cancel with Approval - TDSP 12D2D Inadvertent Switch Gaining 3D2D Missing TXNS 125D2D Other 15D2D Reject TXNS 1D2D Siebel CHG/Info 16D2D Usage/Billing Issues 208

627

Active

Closed

December 6, 2006

MarkeTrak production metrics / sample reports

5

DEV - No ERCOT Action - in the MP queue11/13/06 - 11/30/06

Issue Type Sub-Type Number of ItemsDEV-Char Loss Code Assignment 1DEV-Char Profile Code Assignment 1DEV-Char ZIP Assignment 1

DEV-IDR Usage IDR Usage present in both systems but has kWh issues 2438DEV-IDR Usage IDR Usage present in ERCOT system but not in MP system 335DEV-IDR Usage IDR Usage present in MP system but not in ERCOT system 52

DEV-Non-IDR Usage Non-IDR Usage present in both systems but has date issues 135DEV-Non-IDR Usage Non-IDR Usage present in both systems has kWh/kW total issues 11DEV-Non-IDR Usage Non-IDR Usage present in ERCOT system but not in MP system 3DEV-Non-IDR Usage Non-IDR Usage present in MP system but not in ERCOT system 10

LPA LPA 173004

Issue Type Sub-Type Number of ItemsDEV-LSE LSE date change: StopTime - CR 1DEV-LSE LSE in ERCOT system not MP - TDSP 1

LPA LPA 13

Closed

Active

December 6, 2006

MarkeTrak production metrics / sample reports

5

Withdrawn Issues11/13/06 - 11/30/06

Issue Type Sub-Type Number of ItemsD2D Cancel with Approval - CR 28D2D Cancel with Approval - TDSP 10D2D Inadvertent Switch 3D2D Missing TXNS 10D2D Other 3D2D Siebel CHG/Info 10D2D Usage/Billing Issues 11

DEV-LSE LSE date change: StopTime - CR 1DEV-LSE LSE in ERCOT system not MP - TDSP 2

ERCOT Initiated ERCOT Initiated 179

Withdrawn

December 6, 2006

MarkeTrak production metrics / sample reports

5

DEVLSE- Failed Analysis11/13/06 - 11/30/06

Sub-Type Number of ItemsLSE date change: Start and Stop - CR 4

LSE date change: StartTime - CR 3LSE date change: StartTime - TDSP 1

LSE date change: StopTime - CR 2LSE date change: StopTime - TDSP 1

LSE in MP sys not ERCOT: active - CR 3LSE in MP sys not ERCOT: active - TDSP 1LSE in MP sys not ERCOT: inactiv - CR 3

18

DEVLSE- Failed Analysis

December 6, 2006

MarkeTrak production metrics / sample reports

5

Reminder – escalation emails are setup for calendar days

Unacknowledged D2D Issues11/13/06 - 11/30/06

Issue Type Sub-Type Gaining/Losing Number of ItemsD2D Cancel with Approval - CR 28D2D Cancel with Approval - TDSP 3D2D Other 3D2D Reject TXNS 1D2D Siebel CHG/Info 30D2D Usage/Billing Issues 17

82

Active

December 6, 2006

MarkeTrak production metrics / sample reports

5

Reminder – escalation emails are setup for calendar days

Unacknowledged DEV Issues11/13/06 - 11/30/06

Issue Type Sub-Type Number of ItemsDEV-LSE LSE date change: Start and Stop - CR 1DEV-LSE LSE date change: StartTime - CR 57DEV-LSE LSE date change: StartTime - TDSP 5DEV-LSE LSE date change: StopTime - CR 108DEV-LSE LSE date change: StopTime - TDSP 4DEV-LSE LSE in ERCOT system not MP - CR 132DEV-LSE LSE in ERCOT system not MP - TDSP 4DEV-LSE LSE in MP sys not ERCOT: active - CR 16DEV-LSE LSE in MP sys not ERCOT: active - TDSP 6DEV-LSE LSE in MP sys not ERCOT: inactiv - CR 59DEV-Char Profile Code Assignment 305DEV-Char ZIP Assignment 1

DEV-IDR UsageIDR Usage present in both systems but has kWh issues 7

DEV-IDR UsageIDR Usage present in ERCOT system but not in MP system 9

DEV-IDR UsageIDR Usage present in MP system but not in ERCOT system 2

DEV-Non-IDR Usage

Non-IDR Usage present in MP system but not in ERCOT system 1

LPA LPA 6723

Active

December 6, 2006

FasTrak stats

Reminder - ERCOT will keep the FasTrak tool online (with entry of new issues disabled) for a period of ninety (90) calendar days after the implementation of MarkeTrak to production. This is in support of the current timelines in the market for the working of DEV issues.

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December 6, 2006

‘Day to Day’ FasTrak Issue Stats by Category (thru 11/30/2006)

Legend:

Counts are of issues submitted during each month.

EI = ERCOT Initiated Issue

Non-ERCOT issue = Issues logged directly between the CR and TDSP with no ERCOT involvement to resolve.

Category of “All Other” does not have subtype. Issues logged as “All Other” can include Transaction Issues, Rep of Record Issues, Service Order Changes, etc.

Issue Type Issue Category Issue Sub Category Jan-06 Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Grand TotalDay to day Issue Cancellations - Other 1 1 2 4

- Requested by CR 1078 1030 1404 1294 1438 1361 1298 1453 1271 1309 602 13538- Requested by TDSP 46 26 34 39 17 39 54 62 21 42 24 404

Inadvertent switches - Drop to Arep 2 2- Submitted by Inadvertent REP 49 73 66 82 76 118 94 132 135 98 54 977- Submitted by Losing REP 55 45 48 69 30 53 84 81 66 58 19 608

All Other NULL 250 204 260 175 179 204 203 227 221 222 96 2241Day to day Issue Total 1479 1379 1814 1661 1740 1775 1733 1955 1714 1729 795 17774

EI Issue All Other NULL 49 7 6 9 14 26 60 8 57 18 198 452EI Issue Total 49 7 6 9 14 26 60 8 57 18 198 452

Non ERCOT Issue Cancellations - Requested by CR 5 3 5 7 15 4 10 6 4 6 3 68- Requested by TDSP 1 1

Inadvertent switches - Drop to Arep 3 7 4 7 3 1 1 1 6 33- Submitted by Inadvertent REP 789 921 828 749 882 981 911 1341 1146 973 421 9942- Submitted by Losing REP 648 447 566 465 493 552 883 868 630 695 319 6566

All Other NULL 824 636 670 555 615 594 570 637 690 607 237 6635Non ERCOT Issue Total 2269 2014 2073 1783 2008 2132 2375 2854 2476 2281 980 23245Grand Total 3797 3400 3893 3453 3762 3933 4168 4817 4247 4028 1973 41471

December 6, 2006

‘Day to Day’ FasTrak Issue Stats by Category (thru 11/30/2006)

• Of the 68 In Progress D2D Issues, 40 are resolved and awaiting other party resolution check off

• Total D2D Issue ESI IDs worked to date since January 1, 2006 = 49,016

Issue Type Issue Category Issue Sub Category In Progress New Grand TotalDay to day Issue Cancellations - Requested by CR 31 31

Inadvertent switches - Submitted by Inadvertent REP 1 1All Other NULL 36 36

Day to day Issue Total 68 68EI Issue All Other NULL 164 28 192

EI Issue Total 164 28 192Non ERCOT Issue Cancellations - Requested by CR 6 6

- Requested by TDSP 1 1Inadvertent switches - Drop to Arep 14 14

- Submitted by Inadvertent REP 1835 1835- Submitted by Losing REP 1712 1712

All Other NULL 94 106 200Non ERCOT Issue Total 3662 106 3768Grand Total 3894 134 4028

December 6, 2006

‘Day to Day’ FasTrak Issue Stats by Category (thru 11/30/2006)

Issue Type Rejected Resolved Grand TotalDay to day Issue 1828 15878 17706EI Issue 5 255 260Non ERCOT Issue 1947 17530 19477Grand Total 3780 33663 37443

Issue Type Issue Category Issue Sub Category Rejected Resolved Grand TotalDay to day Issue Cancellations - Other 2 2 4

- Requested by CR 608 12899 13507- Requested by TDSP 15 389 404

Inadvertent switches - Drop to Arep 2 2- Submitted by Inadvertent REP 508 468 976- Submitted by Losing REP 461 147 608

All Other NULL 232 1973 2205Day to day Issue Total 1828 15878 17706

EI Issue All Other NULL 5 255 260EI Issue Total 5 255 260

Non ERCOT Issue Cancellations - Requested by CR 3 59 62Inadvertent switches - Drop to Arep 2 17 19

- Submitted by Inadvertent REP 498 7609 8107- Submitted by Losing REP 1186 3668 4854

All Other NULL 258 6177 6435Non ERCOT Issue Total 1947 17530 19477Grand Total 3780 33663 37443

December 6, 2006

DEV FasTrak Issue Stats by Issue Type (thru 11/30/2006)

Legend:Counts are of issues submitted during each month.

Issue Type Jan-06 Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Grand TotalDEV - Service History 96 259 88 102 100 92 121 70 106 96 19 1149DEV - Usage IDR 1 1 2DEV - Usage NIDR 2 1 1 1 1 1 1 8NonERCOT DEV - Service History 14 42 38 18 56 30 33 22 32 25 310NonERCOT DEV - Usage IDR 32 34 35 18 50 37 48 16 42 34 346NonERCOT DEV - Usage NIDR 33 51 19 11 31 42 34 13 27 24 285Grand Total 178 387 181 149 238 201 236 121 209 180 20 2100