Managed IT Services in Malaysia

Managed IT Services in Malaysia are computer-based processes that are outsourced to a third-party contractor. The contractor, known as the Managed Services Provider (MSP), takes responsibility for providing IT (information technology) services and equipment. The company pays a set fee for these services. It is an alternative to the break/fix or on-demand outsourcing arrangements where a contractor would only provide services when specifically requested by the company. Typically, the services and payment are governed by a service level agreement (SLA) that outlines scope and quality metrics for the services. Companies usually retain IT managed services so that they can have predictable IT expenses and can focus on larger core business concerns rather than day-to-day IT functions.