VirtusaPolaris’ managed services for Pega support Copyright © 2016 Virtusa Corporaon. All Rights Reserved. VirtusaPolaris’ managed services for Pega support Making a BPM program successful - What lies beyond ‘Go Live’? As Business Process Management (BPM) iniaves increasingly become integral to business transformaons, we are seeing instances of expansion in inial deployments as well as addional process implementaons to meet dynamic business needs. While Pegasystems’ BPM applicaons are built for change, the producon applicaons need to be up in a sustained manner to gain maximum ROI. Support acvies around Pega applicaons are not merely “lights on” but help meet business goals by adapng to business dynamics. The key determinants of a successful Pega program include project development and applicaon maintenance/ support. Important consideraons for successful Pega applicaon support are: • Core technical skills in managing change, upgrades and migraons • 24x7 SLA based support across regions and me zones • Total Cost of Ownership (TCO) reducon and alignment to business goals VirtusaPolaris’ Pega applicaon support service model leverages best of breed Pega skills, proven accelerators and best pracces along with understanding of environment consolidaon, architecture assessment and process opmizaon, to connuously improve the services and reduce cost. VirtusaPolaris also offers a shared support service model that would bring in addional cost savings through opmal usage of resources, improve efficiency through matured processes and leverage technical and funconal experse gained through mulple implementaons. VirtusaPolaris Pega managed support services VirtusaPolaris’ managed services for shared support of producon environments is a synthesis of a decade long PRPC experience, knowledge base, and industry best- pracces. This service offering provides: • Innovave shared resource model for on-demand producon support • 24x7 end-user support through dedicated global BPM helpdesk • SLA-based service delivery • Flexible cost structure based on incident volumes, capacity or client needs • Reduced cycle me and improved end-to-end issue management based on severity level • Access to BPM pracce assets / accelerators and domain-specific tools, processes, frameworks & methodologies The shared support model involves incident management, problem management, release management, change management, availability management and metrics & SLAs. BPM Business benefits VirtusaPolaris’ managed services and support model helps customerts achieve: • Opmal ulizaon of onsite/ offshore support personnel driving TCO drascally down • Improved support team producvity and efficiency through effecve monitoring of internal metrics • Increased cost savings of 30% and more • Increased scalability, ability to ramp-up resources based on need • Enhanced incident management through KEDB (Known Error DataBase) VirtusaPolaris’ differenators Our thought leadership and experience in Pegasystems’ plaorm is founded on our strategic relaonship with Pegasystems. • Pega Planum partner • Over 1000+ Pega cerfied professionals with combined skills in technology, architecture and business analysis • Focus on upfront analysis of Pega architecture and environment • Exponenal value add in terms of raonalizing Pega environment and scalability of architecture • Moving beyond labor arbitrage and cost reducon into SLA based pricing • Trusted partner for Pega Upgrade Innovaon Centers