Ltc mgt350 wk4 Copyright 2013 Edward F. T. Charfauros

Presented byCeline Israel, Conrad Pereira, Edward Charfauros, Kaonohi Borden, Kodi Womack, Tawnya Tanudra

AGENDA Decision Style (organization use) Strengths (decision style) Weaknesses (decision style) Preparation on how to present problems to organization

stakeholders (remaining sensitive to needs and perspectives)

What is persuasive? Simple to define, difficult to do, persuasive means influencing someone to accept

your message.

Knowledge To know that you do not know is the best. To pretend to know when you do not

know is a disease.” ----- Lao Tzu

Likability- - You will need your employees’ trust and loyalty---earn their respect --- rather than their popular vote.

Motivation and Purpose--An employee’s level of motivation is directly correlated to the working relationship with his supervisor.

Every good plan needs a road map, and a delegation outline

can do just that in getting your team where it needs to go

Persuasive StyleWeakness– developing a good rapport with your employees encourages trust and loyalty.Strength--- motivation and job satisfaction are tied directly to the relationship with their supervisor. And happy employees tend to be committed, enthusiastic, loyal, and eager to learn and grow.

Showing your employees the vision is to give them a view of what their efforts can create.

Knowing what made an employee stand out for an opportunity can be a big motivator in getting the task done, and done right .

Autocratic decision making – When a leader maintains total control of a decision. The leader makes a decision based on their information or perception of the situation.

Strengths – Very fast decision, Accountability of the leader for the outcome.

Weakness – Morale is affected because if an employee is affected by the decision’s outcome and did not contribute, they will be critical of the manager. i.e. – A decision regarding patient meal deliveries should not be

made by one person due to the complexities of the process.

Collective, Participative – When a leader involves the members within the organization to take part in the decision making process.

Strengths – Group participation and involvement which leads to higher morale.

Weaknesses – Slow, time consuming process

i.e. – With regards to the preparation of patient meals a consensus of available prep time according to the shift being worked will result in the increased workload of an individual.

Logical Decision-Making Strength

The general ability to think before acting, seeking evidence prior to deciding

Weakness Is the tendency to lose touch of human emotions

Problem with solution presentation to the organization’s stakeholders (employees, customers, and community) In-person meeting with employees by managers

Website announcement (official/unofficial) Formal letter

Public announcement for customers Website (official) In-person in the restaurant (with sign postings)

Community contact Formal letter to owners and city officials (as necessary)

Logical Decision-Making Strengths: Goals are defined clearly Employees working towards same goal

Weakness: Which goals are important? Process of execution to obtain goals

Problem with solution to stakeholders: Management feedback Employee feedback Customer feedback

Consensus Decision Making Members and stakeholders of the

organization must all agree and come to the same decision

Strengths Collaborative involvement empowers

stakeholders to fully participate Increase communication and trust Foster greater group relationships

Weaknesses Time constraints Group conflict/conformity

Problem Statement Example for Stakeholders Identify stakeholders

Executives Employees Community and public

Explain the problem to stakeholders Identify the problem’s affect on each stakeholder Solicit input from stakeholders Explain how the proposed solution to the problem benefits

each stakeholder

Participative Decision-Making

Logical Decision-Making

Positives Data collection Ability to share data to

improve ratings Objective suggestions from

both sides

Negatives Must collaborate to

determine necessary criteria Time consuming Final decision is determined

by the leader

Positives Goals and duties outlined Feedback from all angles Consider every option

Negatives Options may be limited Feedback may not be

biased Cognition omissions

How to solve issues… Research Surveys

Understand that…: Decision making is one of life’s most important skills You can improve your decision skills You can control only the decision process, not the outcome