LEAN BASICS SAM WILSON MIKE FAY AN INTRODUCTION LEAN TRANSFORMATION CONFERENCE OCTOBER 2020
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Transcript
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LEAN BASICSS A M W I L S O N
M I K E F A Y
A N I N T R O D U C T I O N
L E A N T R A N S F O R M AT I O N C O N F E R E N C E
O C T O B E R 2 0 2 0
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What do we mean by “Lean?”
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LEAN IS…
CONTINUOUS IMPROVEMENT
• Lean can be framed as a:
– Strategy
– Mindset
– Tool set
– Management system
….regardless of the frame, it’s always
about making things better.
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TWO SIDES TO LEAN
Analytical
• Root cause analysis
• Data collection
• Data analysis
• Removing Waste
• Risk analysis
Human
• Challenging the status quo
• Change management
• Respecting employees
• Listening to customers
• Leadership
• Trust
Both
• Structured problem
solving
• Process Mapping
• Visual Management
• Project Management
• Facilitation
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The Analytical Side
(Meals Per Hour)
https://www.youtube.com/watch?v=EedMmMedj3M
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VIDEO TAKEAWAYS
1. Structured Problem Solving
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TRADITIONAL “UNSTRUCTURED”PROBLEM SOLVING
Something bad
happens
We take some action
• Often a band-aid solution
Problem solving process
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STRUCTUREDPROBLEM SOLVING
Something bad
happens
Understand the
problem
Understand the cause
Decide what to do
We take some action
Problem solving process
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VIDEO TAKEAWAYS
1. Structured Problem Solving
• Understand the problem
• Understand the cause
• Decide what to do
2. Focus on the Customer (VOC)
• Reduce Packing time
• Increase the # of boxes on truck
• Decrease distribution time
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VIDEO TAKEAWAYS
1. Structured Problem Solving
• Understand the problem
• Understand the cause
• Decide what to do
2. Focus on the Customer (VOC)
• Reduce Packing time
• Increase the # of boxes on truck
• Decrease distribution time
3. Eliminate Waste (“muda”) to Increase Value
• Waiting
• Overprocessing
• Overproduction
• Defects
• Motion
• Inventory
• Transportation
• Employee Underutilization
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Which side of Lean is hidden
in this video?
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THE PEOPLE SIDE OF LEAN:
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THE PEOPLE SIDE OF LEAN:RESPECT FOR PEOPLE
1. Respect for People
• The people who do the work matter
• People experience change differently
• Psychological safety is key
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THE PEOPLE SIDE OF LEAN:TEAM EFFECTIVENESS
1. Respect for People
• The people who do the work matter
• People experience change differently
• Psychological safety is key
Team Effectiveness
• Trust and cooperation
• Transparent communication
• Create a culture of improvement
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THE PEOPLE SIDE OF LEAN:CHALLENGING THE STATUS QUO
Respect for People
• The people who do the work matter
• People experience change differently
• Psychological safety is key
Team Effectiveness
• Trust and cooperation
• Transparent communication
• Create a culture of improvement
Challenging the Status Quo
• Habits are hard to break
• Learning new things is hard
• The desire to conform is human
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TAKEAWAYS
Respect for People
• The people who do the work matter
• People experience change differently
• Psychological safety is key
Team Effectiveness
• Trust and cooperation
• Transparent communication
• Create a culture of improvement
Challenging the Status Quo
• The desire to conform is human
• Habits are hard to break
• Learning new things is hard
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LEAN IS ABOUT CREATING A CULTURE FULL OF PROBLEM SOLVERS.
• Lean will evolve and adapt to new challenges.
• It’s not a static, defined thing. It’s a way of thinking, a set of tools and beliefs, etc.
• The mindset is about getting a little better, every day.
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Sam Wilson
Mike Fay
WA State Dept of Transportation
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