Kiosk Operator Manual - Quick Reference to All Services

8/18/2019 Kiosk Operator Manual - Quick Reference to All Services

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A HANDB

T

OK ON MEESEVA SERVICES

O THE KIOSK OPERATORS


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Sl.No.

N

1 Introduction on

2 List of Services

3 Login Process

4 Current Adangal

5 RoR 1B

6 FMB Copy

7 Certified Copy

8 Encumbrance Ce

9 Income Certificat

10 Residence Certifi

11 Integrated Certifi

12 Mutation

13 F-Line Petition

14 Village Map

15 Agriculture Inco

16 No Earning Mem

17 EBC Certificate

18 OBC Certificate

19 a. FMC for Social

b. FMC for Govt E

20 G.O’s and Circula

21 Key Contacts

INDEX

me of the Service P

ee Seva Services

tificate

e

ate

cate

e Certificate Service

er Certificate Service

Security Scheme

mployees

rs

ge No.


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A HANDBOT

Government of AP wantedResidence, Income, Birth, Dproviding transparency and

The MeeSeva services areservices are to be provideinclude processing by the coThe minimum period of daknown as SLA (Service Leve

In the case of B category(Approve/Reject) goes beyoDistrict Administration.

The present services beincharges are provided in the

In this handbook a simplireference.

1. CURRENT ADANGAL Adangal/Pahani is a verysuch as owner's details,possession of the Land, LiabIt is required for various1. To know the genuineness2. It is required at Sub-Regi3. To raise the farm credit /4. Court needs Pahani in cas5. For personal purpose.

Adangal/Pahani has the f

1. Survey Number and Hiss2. Total Land under the Pah3. Land Revenue details.4. Land Owner's name with5. The way land is acquired6. Government/Public rights7. Liabilities of the Owners o8. Classification of the Soil.

OK ON MEESEVA SERVICO THE KIOSK OPERATORS

o provide the all the certificates like Cueath, etc. online in the minimum timeaster service to the citizen.

categorized into A and B Categories. Twithin a period of 15 minutes. B Cat

ncerned department. This requires somes is fixed differently as per the service.l Agreement).

services if the time period for clearingnd the SLA, the concerned Officers are

offered in MeeSeva and their respecitizen charter of the kiosk.

ified steps are provided which are us

important revenue record, as it containsarea, assessment, water rate, soil tyilities, Tenancy and Crops grown, etc.purposes such as:of seller (owner) when land is being purcter's office when sale transaction is beinloan from the Bank.e of Civil litigation.

ollowing details:

Number of Land.ni.

xtents and Khatha Number.by the owner.on the Land.n the Land.

S

rrent Adangal,eriod there by

he A categoryegory servicesperiod of time.This period is

the certificatealerted by the

tive SLA and

eful for quick

details of landpe, nature of

hased.done


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9. Number of Trees.10. Source of irrigation and11. Cultivators Details.

12. Utilisation of land under13. Details of Crops grown s14. Details of Mixed Crops.

Category Type : A Service Charges : Rs20/-Documents Required: 1.

* Denotes man

Procedure for Applying: Click on Revenue Depar

services.

Select “Current Adangal” Select the district, man

customer’s request Upon selection the list of

shown Select the survey no fro

details from the departm In case if the survey n

survey no by selecting ‘O Enter all the remaining

calculate the service cha

For all those requests wdelivery of Adangal Copy

Based on the delivery ocalculated and displayed

After collecting he amouand on confirmation the

Please note that in caseservice provider, system

Click on ‘Print Adangal’pre printed stationery.

For those requests/caseDatabase, the Print Adrequest is approved by t

Note 1:

• Present only the cur2011) is available for

• Please note that Doc2010-11 Fasli year.

area irrigated.

various categories.eason-wise.

In addition to statutory chargesApplication Form *datory requirement of documents.

tment services to get the list of Reven

Serviceal & village and enter the year of sur

survey numbers available in the village

the list and click on get details to fet

ent server.is not available, operator has provisio

thers’ in the list.pplicant details and click on show payges.

ich require Tahsildar approval, Citizen heither through post or Manual (at the ce

tion chosen by the citizen, the servicein the show payment.t from the customer, operator confirmseceipt is generated as shown below.if the operator does not have sufficien

will not accept the request.utton to take the print out of the Adang

s where the data is not available in tngal button will appear as disabled.e respective Tahsildar, this button gets e

ent Fasli year data i.e. 2010-11 (July,MEE SEVA.ment year (Fasli year) has to be enter

e Department

ey as per the

re fetched and

h the Adangal

n to enter the

ent button to

s an option oftre).harges will be

he transaction

t balance with

al copy on the

e DepartmentWhenever thenabled.

2010 to June,

d as 2010 for


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Note 2:

Requests accepted thro

further processing and athe Kiosk operator. Operator should click

transaction id and take t

2. ROR 1B

ROR is the Record of Rightthe farmers. This register isseparately. It contains 14 cname of the khatadar, khatheld by khatadar Land Reve


* Denotes man


services. Select the district, mand

“Get Details” button to g

In case if the data is nKhata Number, the requapproval.

For all those requests whoption of delivery of ROR

Based on the deliverycalculated and displayed

Operator has to enterpayment button to calcul

After collecting the amoconfirmation the receipt i

Click on ‘Print ROR’ buttprinted stationery.

For those requests/caseDatabase, the Print RORapproved by the respecti

gh this provision would go to Tahsilda

fter his approval; the Adangal copy will

n “View Transactions” and search foe print out of the Adangal Copy.

. It is for providing the title deeds in thmaintained in Mandal Revenue Office f

olumns and includes the name of the knumber, survey number, classification

ue.



al & village and enters the Khata Numbt the ROR 1B Details from the departme

ot available with the department serverst would go into the respective Tahsild

ich require the approval of the Tahsildar,1B Copy either through post or Manual (ption chosen by the citizen, the serviin the show payment panel.ll the remaining applicant details and

ate the service charges.nt from the customer, confirm the trans generated.n to take the print out of the ‘ROR 1B’ c

s where the data is not available in tbutton will appear as disabled. Whenevee Tahsildar, this button gets enabled.

r workflow for

e available to

r the specific

lands held byr every villageatadar /fatherof land, extent

e Department

r and click ont server.

for the givenr workflow for

citizen has anat the centre).e charges are

click on show

action and on

opy on the pre

e Departmentthe request is


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3. FMB COPY

FMB is the Field measure

sketches of all individualnumbers are demarcated anmathematically only on thehave details of all the suagricultural including, topog


* Denotes man

Procedure for Applying:

Click on Revenue Deparservices.

Select the district, MandFMB Copy is required.

Click on Get Details butserver. If the FMB Copy

will get disabled and thethe transaction.

In case if the FMB Copdepartment server, theTahsildar for approval.

Enter all the remainingbutton to calculate the s

After collecting the amclicking on the confirm p

On confirmation the rece Click on ‘Print FMB Copy’ Print the above FMB Cop For those requests/cases

Database, the Print FMrequest is approved by t

4. CERTIFIED COPY O

Certified Copy is a copyit, an endorsement or certiCertified copy of documentobtained online through this

Category Type : A Service Charges : Rs90/-(

ment Book, which will have the field

Fields. Basing on these measurementd disputes settled maps are drawn and ameasurements recorded in this book. Trvey numbers of the village both agraphical details.



l & village and enter the Survey Numbe

ton to get the FMB copy details from tis available with department, the ‘Get

operator need to enter the applicant da

is not available for a given survey nurequest would go into respective w

details of the applicant and click onrvice charges.unt from the customer, confirm theyment button.

ipt is generated.button to take the print out of the FMB Con the pre printed stationery.where the FMB data is not available in tCopy button will appear as disabled.

e respective Tahsildar, this button gets e

REGISTRATION DOCUMENT

(photocopy) of the primary documen icate, that it is a true copy of the prim

registered like Sale, Exchange, Mortgaservice.

Service Charge 20 + Statutory 70)

measurement

s, the surveyreas calculatedese maps will

icultural, non-

e Department

r for which the

e DepartmentDetails’ button

ta to complete

mber with therkflow of the

how payment

transaction by

opy.

e DepartmentWhenever thenabled.

t that has onary document.ge etc. can be


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Documents Required: 1.* Denotes man


services. Click on Registration Dep Click on Certified Copy o Selects the district base

listed in the SRO drop do As per the customer r

document was registered Based on the SRO selec

drop down. As per the customer inp

down. Based on the year selec

from the Department Ser Operator need to select

shown in the Document In case if the docume

provision to enter theFound’ from the list.

Once all the details arethe Certified Copy file fro

Operator enters all the r

button to calculate the s After collecting the a

transaction and on confir Please note that in case

provider (SCA), system Click on ‘Print Certified C Print the certified copy o

5. ENCUMBRANCE CER

An encumbrance is any rigowner of an estate and thatits value. An Encumbrance

Category Type : AService Charges : Rs120/Documents Required: 1.

* Denotes man

Application Form *datory requirement of documents.


artment to go to the Registration DepartRegistration Document Service.

d on the selected district, respective Swn.equest, operator selects the SRO Offi.tion, the Registration Year gets populat

t, Operator selects the Registration year

tion, system fetches the available Docuver.the right document number from the lisumber drop down.t number is not available in the list,

ocument number as shown below by

elected, operator clicks on Get Detailsm the Department Server.emaining applicant details and clicks on

rvice charges.ount from the customer, operator

mation the receipt is generated.you do not have sufficient balance witill not accept the request.

opy’ button to take the print out of the Cwhite paper only and hand it over to t

TIFICATE

ht or interest that exists in someonerestricts or impairs the transfer of the eertificate can be obtained through this s

(Service Charge 20 + Statutory 100)Application Form *datory requirement of documents.

e Department

ent services.

O Offices are

ice where the

ed in the Year

from the drop

ent Numbers

of documents

operator has

selecting ‘Not

utton to fetch

show payment

confirms the

h your service

rtified Copy.e customer.

ther than thetate or lowersrvice.


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Procedure for Applying: Click on Registration

Department services.

Click on “Encumbrance C Select the District from

respective SRO Offices a As per the customer’s re

which the EC is required.

Note:

1. Always the EC is givenopulated by default as

2. Please note that, for sub

One is using the Hfor the required do

And the other optsubmit.

3. Always the operator hasdocument instead of ent

Click on Help button,

Registration Year providthe records from the Dep

On search, the records wthe screen as shown belo

Select the relevant reco

upon selection automatiapplication form.

Enter all the remainingcalculate the service cha

After collecting the amoconfirmation the receipt i

Please note that in case the provider (SCA), system will

On submission the requprocessing of the reques

Please note that, requestsby respective SRO on the sKiosk after approval of SRO.

Once the request is appdate and service as Encu

epartment services to get the list

ertificate Service”the drop down and based on the dise populated in the Select SRO drop downuest, select the SRO Office and enter th

as on previous working day, hence threvious working day.itting the request for EC, operator haslp feature (next to Select SRO field) he/

cument and submit the request.

ion is to enter all the details required

to use the first option i.e. Help feature toring all the fields in the system.

where he/she should enter the Docu

d by the customer and click on submitartment server.ill be fetched from the department serverw.d from the above list after confirming

ally the relevant document data gets p

pplicant details and clicks on show payges.nt from the customer, confirm the trans generated.

operator does not have sufficient balanot accept the request.

st would go into respective SRO workf.

ubmitted for EC upto 2 PM will be delivme day and the EC Certificate will be

roved by SRO, go to view transactionsmbrance Certificate from the service list

f Registration

trict selection,. ‘Period From’

Period To is

options.he can search

or the EC and

search for the

ment No and

utton to fetch

and shown on

ith customer,

pulated in the

ent button to

action and on

e with service

low for further

ered/approvedvailable at the

and select therop down.


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Operator can also search Upon search, the list of E Click on the respective t

request is approved the Click on ‘Print Certificate

Certificate Print the certificate on th

the certificate to the cust

6. INCOME CERTIFICA Income Certificate is the issThis income certificate is us- Issued on production of sa- Based on the revenue enq

Category Type : B Service Charges : Rs30/-Service Level : 7 DaysDocuments Required: 1.

* Denotes man


services. After selecting the Inc

services, the below scree Operator has to chose

Certificate. The other oIncome Certificate under

Select the Apply optionparticulars from variouBusiness”, and “Salary”mentioned.

Please note that all the mannot be accepted by the syst

Operator has to select tconcerned mandal officiincome particulars.

Please note that based on t post or Manual at the centre

based on the transaction id also.C requests would be displayed as shownansaction id and the screen is displayed

rint Certificate button is enabled.’ button to take the print out of the EC,

e pre printed stationery supplied by SCAomer.

TE

ed by the MRO for certifying all the soud for the purpose of education. It islary certificate in case of employees.iry in case of business people, agricultur

In addition to statutory charges



me Certificate Service in the Revenu

n would appear. “Apply” option for submitting the requ

tion called “Request” will be used inCategory A.

nd enter all the remaining applicant detsources such as “Income on land”

etc. and also the purpose of the req

datory fields have to be entered, otherwm.

e Permanent Address of the applicant cals visit this place during the verificat

e customer request, the delivery option ) has to be selected properly.

below.in which if the

Encumberance

and hand over

ces of income.

ists.

e Department

e Department

st for Incomeuture to issue

ils and income, “Income onest should be

se request will

orrectly as theion of his/her

either through


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Collect the necessary su

scan and upload to the s After collecting the am

confirmation the receipdelivery.

Please note that in case o provider (SCA), system will

On submission, the reqfurther processing of the

Once the request is appand select the date and

down. Click on the respective

take the print out of the

7. INCOME CERTIFICA Residence Certificate isCertificate is a Domicile/Reissued. This Certificate is reQuotas in educational instit

jobs where local residents a

Category Type : B Service Charges : Rs30/-Service Level : 7 DaysDocuments Required: 1.

* Denotes man


services. Select Residence Certific

Select the “Apply” option

Please note that, Operatorfor Residence Certificate. Thissue Residence Certificate u

ption chosen by the citizen, the serviin the show payment.porting documents as indicated in the se

stem.unt from the customer, submit the ris generated along with the approx

erator does not have sufficient balancot accept the request.

est would go to the respective Tahsild request.

oved by MRO, operator has to go to vieervice as Income Certificate from the se

transaction id. Click on the Print Certifipproved Income Certificate.

TE

enerally issued to prove that the persident of the State/UT by which the Certquired as proof of residence to avail Dotions and in the Government Service, as

e preferred.

In addition to statutory charges.



te Service in the Revenue Department s to collect the customer request.

as to chose “Apply” option for submittie other option called “Request” will be under Category A (on the spot).

e charges are

rvice page and

quest and onimate date of

e with service

r workflow for

w transactionsrvices list drop

cate button to

n bearing theificate is being

icile/Residentalso in case of

e Department

rvices

g the requested in future to


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Enter all the remaining ahow long the customer ialso mention the purpos

Please note that all the mannot be accepted by the syst Select the Permanent

mandal officials visit thparticulars.

Please note that based on t post or Manual at the centre

Based on the delivery

calculated and displayed Collect the necessary su

scans and upload to the After collecting the am



On submission, the requ

processing of the reques Once the request is app

date and service as Resi Click on the respective

take the print out of the

8. INTEGRATED CERTI An Integrated Certificate be used for multiple purpos Category Type : B Service Charges : Rs30/-Service Level : 30 DayDocuments Required: 1.

* Denotes man


services.

pplicant details and Residence particularsstaying in that place (Residence Sinceof the request.


ddress of the applicant correctly asis place during the verification of his/


ption chosen by the citizen, the servi

in the show payment.porting documents as indicated in the seystem.unt from the customer, submit the ris generated along with the approx


st would go to the respective MRO work

.roved by MRO, go to view transactionsence Certificate from the services list drtransaction id and click on ‘Print Certifi

pproved Residence Certificate.

FICATE

is issued for Caste, Date of Birth and Na s

In addition to statutory charges.sApplication Form *datory requirement of documents.


such as, sincein years)) and

se request will

the concernedher Residence

either through

e charges are

rvice page and


e with service

low for further

and select thep down.ate’ button to

tivity. This can

e Department


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Select the Integrated Cand enter all the remainiaddress and Caste par

Certificate contains caste

Please note that all the mannot be accepted by the syst Operator has to select t

concerned mandal officiIntegrated Certificate pa

Please note that based on t

post or Manual at the centre


Collect the necessary suscans and upload into th

After collecting the amconfirmation the receipt i


On submission, the req

further processing of the Once the request is app

the date and service as I Click on print certificate

on Pre Printed Stationery

9. MUTATION

Mutation is a process throget changed because of soone of the following:

1. J-Slip-Sale through regist2. Inheritance - Change of3. Division of Land within th4. Pledge / Release - Changto bank.5. Court Decree - Based on6. Alienation - Conversion o

rtificate Service in the Revenue Deparng applicant details such as permanentticulars such as Caste Claimed, whet

, religion and purpose of the caste certifi


e Permanent Address of the applicant cals visit this place during the verificatticulars.


ption chosen by the citizen, the serviin show payment.porting documents as indicated in the sesystem.unt from the customer, submit the rs generated with the approximate date o


uest would go into respective Tahsilda

request.roved by Tahsildar, go to view transactitegrated Certificate from the services lisutton to take the print out of the Integrand hand it over to customer.

gh which Owner's name or his particulare type of transactions. The type of tran

ered deed.wnership because of death of the Owner.

Family.e in liabilities because of loan from ban

he Court Order.land from agricultural to other purposes.

ment servicesddress, postalher Education

ate etc.

se request will


either through

e charges are

rvice page and

quest and ondelivery.

e with service

workflow for

ons and selectt drop downted Certificate

s like liabilitiesaction may be

or repayment


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7. Acquisition by Governme8. Grant of Land by Govern

Category Type : B Service Charges : Rs30/-Service Level : 45 DayDocuments Required: 1.

* Denotes man


services. Click on Mutation Service Operator enters all the

Father/Husband Name, p

such as district, mandal, As per the customer’s reqwhether it is purchase or su Based on the selection t

the operator has to enter Different screens will ap

or gift is selected. Enter all the remaining

necessary supporting doand upload to the syste

Please note that all the man

not be accepted by the syst Operator has to select thecorrectly as the concernedhis/her particulars. After collecting the am


Please note that in case o provider (SCA), system will On submission, the req

further processing of the

Once the request is appthe operator address thr

t for Public purpose.ent to Poor People.

In addition to statutory charges.sApplication Form *datory requirement of documents.


in the Revenue Department services.remaining applicant details such as aermanent address etc. along with Docu

village and Mutation Type.est, operator has to select the rightcession or will or gift.e screen as shown in page no.93 wouldthe relevant data as per customer reque

ear when any one either purchase or su

applicant details and mutation detailsuments as indicated in the service page.datory fields have to be entered, otherw

m.

Document District, Mandal & Village oandal officials visit this place during th

unt from the customer, submit the ris generated along with the approx

erator does not have sufficient balancot accept the request.est would go to the respective Tahsild

request.roved by Tahsildar, he would send theugh courier/registered post.

e Department

plicant name,ent Particulars

mutation type

appear wherest.cession or will

nd collect theand scans the

se request will

the applicantverification of


e with service

r workflow for

proceedings to


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10. F-LINE PETITIONS/

F-Line Petition is for the ou

field boundaries of the ouboundaries are entertainedconduct demarcation after w Category Type : B Service Charges : Rs30/-Service Level : 30 DayDocuments Required: 1.

* Denotes man


services. Select F-LINE PETITION

services. Enter all the remain

Father/Husband Name, psuch as district, mand

Division), Category and Enter all the remaining

documents as indicated iPlease note that all the mannot be accepted by the syst

Operator has to select tcorrectly as the concernof his/her particulars.

After collecting the amoand on confirmation thedelivery.

Please note that in case o provider (SCA), system will On submission, the req

further processing of the Once the request is app

operator address throug

11. COPY OF VILLAGE

Village Maps are printesophisticated offset printingsupplied to the concernedunits, the maps are printed ia) For dry lands 8" - one mil

SUB DIVISION

er boundary line in a sketch, which sign

ter lines of the sketch. Petitions forby the concerned Tahsildar only and Maritten approval of the MROs concerned.

(30 + Stipulated Statutory Charges)sApplication Form *datory requirement of documents.


/SUB DIVISION Service in the Reven

ing applicant details such as apermanent address etc. along with Docul, village and Document Type (F-Lin

and Boundaries etc.applicant details and collect the necess

the service page and scan and upload tdatory fields have to be entered, otherwm.

e Document District, Mandal & Village od mandal officials visit this place during

unt from the customer, operator submireceipt is generated along with the appro


uest would go into respective Tahsilda request.

roved by MRO, he would send the proccourier/registered post.

AP

in the Central Survey office undemachine and other machines. Printed viDistrict survey maintenance units andn two scales.e (single scale) i.e. one inch=20 chains o

ifies the actual

emarcation ofdal Surveyors

e Department

e Department

licant name,ent Particulars

Petition/Sub

ary supportingthe system.

se request will

f the applicantthe verification

ts the requestximate date of

e with service

workflow for

eedings to the

very costly,llage maps arealso Revenue

f 33.


15/38

b) For wet fields 16" - oneThese maps will have deagricultural, non-agricultural

Department Concerned:Survey, Settlements & Land

Service Charges:Service charge of Rs30/- afields and Rs5/- for every su

Category Type : B Service Charges : Rs30/-fields and Rs5/- for every suService Level : 5 Days



Click on Revenue Deparservices.

Click on the Village Map

Enter all the applicant detMandal and Village for whiDetails section.

Only the villages for which theunder list of Document Details s

Please note that all the mand

accepted by the system . Enter the Address of th

sent by post to the addreAs the village maps are directlyhas to be chosen as post.


Collect the physical appli

After collecting the amconfirmation, the receipdelivery.

Please note that in case if the owith the service provider (SCA), On submission, the requ

workflow for further proc

ile (double scale) i.e, one inch= 10 chainails of all the survey numbers of thl including, topographical details.

Records

d challan cost of Rs200/- for the first hrvey field thereafter.

and challan cost of Rs200/- for the firstrvey field thereafter.



opy, the village map application form wil

ils and Village Map Copy particulars suh the village map copy is required in

Village Map is available are shown in the Vction. Hence the requests are accepted only f

tory fields have to be entered, otherwise re

applicant correctly as the Copy of thess of the applicant.sent to the applicant’s address through post, t

ption chosen by the citizen, the serviin the show payment.ation form and scan and upload to the s

unt from the customer, submit the rt is generated along with the approx

perator does not have sufficient balance amothe system will not accept the request.est would go into Survey & Land Recoressing of the request.

s of 33.village both

undred survey

undred survey

e Department

ll open.

ch as District,the Document

llage drop downr those villages.

uest will not be

Village Map is

e delivery option

e charges are

stem.


nt in his account

s Department


16/38

Once the request is appthrough courier to the cu

12.

AGRICULTURE INC

Agriculture Income Certificaexempted under the Indian

Category Type : B Service Charges : Rs30/-Documents Required: 1.

2.* Denotes man


services. After selecting the “Agric

below screen would appeEnter all the remaining appVillage and Agriculture IncPattadar Name, Survey No,


accepted by the system . Operator has to select t

concerned mandal offici

Agriculture Income parti Based on the customer’

Manual at the centre) hais Rs. 33/- and for Postal

Click on “Add New Row”the below screen.

After clicking on “Add Nedetails in the new row.

After entering all manddocuments, Operator Cliscreen.

Based on the delivery ocalculated and displayed Operator collects the nec

page and scans the sam After collecting the amo

and on confirmation thedelivery.

oved by SLR, the Village Map Copy willstomer’s address.

ME CERTIFICATE

e is useful for getting Bank loans. Agriculncome Tax Act. This is issued by the Tah

In addition to statutory charges.Application Form *Ration card /EPIC Card/AADHAR Carddatory requirement of documents.


ulture Income Certificate” Service in thear.licant details like applicant name, Distri

me particulars such as Purpose of IncoExtent, PPB TD/ Doc no and Income.


e Permanent Address of the applicant cals visit this place during the verificat

ulars.request, the delivery option (either t

s to be selected properly. The charges foNon Local is Rs. 46/-.Button to enter Additional Pattadar deta

w Row” button, operator enters the Addi

atory fields and uploading the necessks on “Show Payment” button like show

tion chosen by the citizen, the servicein the show payment.essary supporting documents as indicateand uploads into the system.

unt from the customer, operator submireceipt is generated long with the appro

be dispatched

lture income issildar.

e Department

bove list, the

t, Mandal andme Certificate,

uest will not be


rough post orPostal (Local)

ils as shown in

tional Pattadar

ry supportingn in the below

harges will be

in the service

ts the requestximate date of


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Please note that in case operatosystem will not accept the reque

On submission, the re

processing of the reques Once the request is appMeeSeva and is availableoption is selected as Post

13. NO EARNING MEMB

No earning Member certificthere is no earning membefrom Government due to thcertify that there are no ear


2.3.4.

* Denotes man


services.

Select “No Earning Mem

Enter all the applicant dName/Retired PersonOccupation, Reason Forin Village, Native Village

And also enter the FamilAge, Gender, Occupation


accepted by the system . Select the Permanent

mandal officials visit thiMember Certificate partic

Deceased person’s Occueither State Governmentunder takings.

Reason for Certificate sh Reason for Death also sh

Accident/ Ill health/Gene

r does not have sufficient balance with servicest.

quest would go to Tahsildar workflo

.oved by Tahsildar, the Certificate will bfor Kiosk to print the certificate. In case

al, it will be dispatched to customer’s ad

ER CERTIFICATE

ate is issued when a Government emplr in the family. It is useful to receive tdeath of her/his husband/father/mothering members in the family of the deceas

In addition to statutory charges.Application Form *Ration card /EPIC Card/AADHAR Card *Death Certificate *Copy of Family Member Certificatedatory requirement of documents.


er Certificate” Servicetails and the details of the deceased sucName, Father’s/husband’s Name, Daertificate, Death Happened in Mandal, D

and Reason for Death.y Member Details such as Name of the Fand Relationship with Deceased etc.


ddress of the applicant correctly as

s place during the verification of his/hulars.ation has to be selected from the drop dservices/Central Government services/P

uld be selected from drop down list.ould be selected from the drop down listral death).

provider (SCA),

w for further

e generated inif the deliveryress.

oyee dies ande dues if any,and further to

ed.

e Department

h as Deceasede Of Death,ath Happened

amily Member,

uest will not be

the concerned

er No Earning

wn list i.e.blic sector

Either


18/38

Enter Family Member DeOccupation and Relationsmembers, operator click

member details as show Based on the customer’

Manual at the centre) haRs. 33/- and for Postal N

Collect the necessary su After entering all mand

documents, click on “Sho Based on the delivery

calculated and displayed After collecting the am


Please note that in case operato system will not accept the reque

On submission, the requthe request.

Once the request is appMeeSeva and is available

In case if the deliverycustomer’s address by th

14.

NO EARNING MEMB

Economically Backward ClasEBC Students of Governmen Category Type : B Service Charges : Rs30/-Documents Required: 1.

2.* Denotes man


services.

From the Revenue Depar Enter all Mandatory Fiel

such as Issued CasteReligion, Purpose of Cast

ails such as Name of the Family Member,hip with Deceased etc. In case if he wanton Add New Row button and enters the

below.request, the delivery option (either tto be selected properly. The charges forn Local is Rs. 46/-.porting documents and scan and uploadatory fields and uploading the necessw Payment”.ption chosen by the citizen, the serviin the show payment panel.unt from the customer, submit the ris generated along with the approx


st goes to Tahsildar workflow for furthe

oved by Tahsildar, the Certificate will bfor Kiosk operators to print the certificatoption is selected as Postal, it will bee EDS Office.

ER CERTIFICATE

ses Certificate called as EBC Certificate i t Degree Colleges for Claiming Scholarshi

In addition to statutory charges.Application Form *Ration card /EPIC Card/AADHAR Carddatory requirement of documents.


tment Services, Select “EBC Certificate”s like applicant details and EBC CertificCertificate in Past, Caste Claimed, Ce Certificate and Family Income.

Age, Gender,s to add morether family

rough post orPostal Local is

to the system.ry supporting

e charges are


provider (SCA),

r processing of

e generated in.dispatched to

useful for theips.

e Department

ervice.ate particularsste Category,


19/38

Based on the customerManual at the centre) hais Rs. 33/- and for Postal

Collect the necessary suscans and upload the sca


accepted by the system . Select the Permanent

mandal official visits the After entering all the ma

documents, clicks on “Sh After clicking the “Show P Based on the delivery o

calculated and displayed.

Operator can collect theclicking on “Confirm Pay

On confirmation the receas shown below.

Please note that in case operato system will not accept the reque

On submission, by clickito respective MRO’s work

Once the request is appLocal/ Non Local, the E

address provided by the If the delivery type Is

the franchisee where he/

15. NO EARNING MEMB

Other Backward Classes hathe Govt. of India to beexclusion of the socially adCandidates belonging to thebe adjusted against the rese


2.3.4.pa

request, the delivery option (either ths to be selected properly. The charges foNon Local is Rs. 46/-.

porting documents as indicated in the senned documents.


ddress of the applicant correctly asplace during the verification of his/her pa

ndatory fields and uploading the necessw Payment” button.ayment” button, it will open the Confirmption chosen by the citizen, the servic

amount from the citizen and submit t ent” button.

ipt with the delivery date of the Certifica


g on the EBC Certificate Application, thflow for further processing.roved by MRO, and if the delivery typeC Certificate will be dispatched through

ustomer.anual, the citizen can collect the EBCshe applied for the Certificate

ER CERTIFICATE

e 27% of the vacancies in Civil Postsfilled up through direct recruitment,anced persons/sections known as the “OBCs are recruited on the basis of meri

rvation quota.

In addition to statutory charges.Application Form *Ration card /EPIC Card/AADHAR CardApplicant Father/Mother’s property partiApplicant Father/Mother Employmentrticulars/ Income Tax returns (for profes

rough post orPostal (Local)

rvice page and

uest will not be

the concernedrticulars.ary supporting

ayment.e charges are

he request by

e is generated

provider (SCA),

request goes

is Speed Postcourier to the

ertificate from

nd Services inubject to thereamy Layer”

t and shall not

ulars

ionals)*


20/38

* Denotes man


Click on Revenue Deparservices. From the Revenue Dep

shown in the below scree After selecting the “O

services, the screen wilappear.

Operator has to enterCertificate particulars suCaste Category, EducaCertificate and Family In

Based on the customer r

Manual at the centre) hais Rs. 33/- and for Postal

Operator collects the necpage and scans and upno.154 would appear.

Please note that all the mannot be accepted by the syst Operator has to select t

concerned mandal officiparticulars.

After entering all the mdocuments, Operator Cliscreen.

After clicking the “Shoscreen as shown below.



On confirmation the receas shown below.

Please note that in case if you dsystem will not accept the reque On submission, by clicki

to respective MRO’s work Once the request is app

Local/ Non Local, the Oaddress provided by the

datory requirement of documents.


rtment Services, Select “OBC Certifican.C Certificate” Service in the Revenu

ll be displayed as shown in the page

all Mandatory Fields like applicant detch as Issued Caste Certificate in Past,tion Certificate Contains Caste, Purpome.quest, the delivery option (either throug

to be selected properly. The charges forNon Local is Rs. 46/-.essary supporting documents as indicateloads the scanned documents as show

datory fields have to be entered, otherwm.e Permanent Address of the applicant cals visit the place during the verificat

ndatory fields and uploading the necesscks on “Show Payment” button as show

Payment” button, it will open the Co

ption chosen by the citizen, the servias shown below.mount from the citizen and submit the rent” button.

ipt with the delivery date of the Certifica

o not have sufficient balance with your servicest.g on the OBC Certificate Application, thflow for further processing.roved by MRO, and if the delivery typeC Certificate will be dispatched throughustomer.

e Department

te” Service as

e Departmentno.151 would

ils and Casteaste Claimed,

ose of Caste

post or

Postal (Local)

in the servicen in the page

se request will


ary supportingn in the below

firm Payment

e charges are

quest by

e is generated

rovider (SCA),

request goes

is Speed Postcourier to the


21/38

If the delivery type Is Mthe franchisee where he/

16.

FAMILY MEMBERSH

This certificate can be usegiven to the children and wibenefitting from ApathbhanMinister Relief Fund/Ex-grati Category Type : B Service Charges : Rs30/-Documents Required: 1.

2.3.

* Denotes man


services. Click on the “Family Me

services. Select the service from “

FMC for Social Security) The selected option here After selecting the servic

and the deceased sFather’s/Husband’s NaOccupation and Reasonsuch as the Name of the

Based on the customer’Manual at the centre) hais Rs. 33/- and for Postal

Select the reason for DThunder bolt / Fire accid

Select Occupation fromPuller / Auto / Taxi / LWorking in factories/ Fis

Select the reason forScheme/ Chief Ministergratia)

Enter Family member deand Relationship with De

Click on “Add New Roanother family member.

Details of another family

anual, the citizen can collect the OBCshe applied for the Certificate

IP CERTIFICATE – For Social Securit

for pension benefits, GPF, PF, Gratuitfe of a diseased person. This particular cdu Scheme/Chief Minister Relief Fund/a.

In addition to statutory charges.Application Form *Ration card /EPIC Card/AADHAR Card *Death Certificate *



bership Certificate” Service in the Reven

Select Service” options (1. FMC for Govtased on customer’s requirementis “FMC for Social Security Service”e, operator has to enter all the details o

uch as Deceased Name/Retired Pe, Date Of Death/Retirement, Reasofor Certificate along with the FamilyFamily Member, Age ,Gender, Relationshi

request, the delivery option (either ts to be selected properly. The charges foNon Local is Rs. 46/-.ath from the drop down (Accident/ Flont/ Drowning/ Collapse of buildings/ Bridthe drop down (Cooli/ Agriculture Lab

orry drivers/ Cleaners/ Building construing/ Other professions).ertificate from the drop down menu

Relief Fund/ Housing/ Prime Minister R

tails such as Name of the Family Membeceased.” button as shown below for entering

member can also be added.

ertificate from

Schemes

y, etc. This isertificate is forousing/ Prime

e Department

e Department

Employees, 2.

f the applicant

erson Name,n For Death,ember Details

ip etc.rough post orPostal (Local)

ds/ Cyclones/ges)our/ Rickshawction workers/

(Apathbhandulief Fund/ Ex-

r, Age, Gender

the details of


22/38

Operator shall collect thservice page and scan an Please note that all the

will not be accepted by t Operator has to select t

concerned Mandal officiparticulars.

After entering all the mdocuments, clicks on “Sh

After clicking the “Shoscreen as shown below.

Based on the deliverycalculated and displayed.


On confirmation the rece

Please note that in caserovider (SCA), system

On submission, by clickirequest goes to respectiv

Once the request is appLocal/ Non Local, the Fawill be dispatched throug

If the delivery type isCertificate (For Social S

applied for the Certificat

17. FAMILY MEMBERSH

This certificate can be usegiven to the children and wibenefits of Pension/GAppointment.


2.3.

* Denotes man


services.

e necessary supporting documents as id upload to the system.

andatory fields have to be entered, oth

e system.e Permanent Address of the applicant cals visit the place during the verificat

ndatory fields and uploading the necessow Payment” button.

Payment” button, it will open the Co


amount from the citizen and submit tent” button.

ipt with the delivery date of the Certificat

operator does not have sufficient balanill not accept the request.g on the “Family Membership Applicatie Tahsildar workflow for further processi

roved by MRO, and if the delivery typemily Member Certificate (For Social Sech courier to the address provided by theManual, the citizen can collect the Fecurity Schemes) from the franchisee

IP CERTIFICATE – For Government E

for pension benefits, GPF, PF, Gratuitfe of a diseased person. This particular catuity/ Insurance/Provident Fund/

In addition to statutory charges.Application Form *Ration card /EPIC Card/AADHAR Card *Death Certificate *datory requirement of documents.


dicated in the

erwise request


ary supporting

firm Payment

e charges are

he request by

is generated

e with service

n” button, theg.

is Speed Postrity Schemes)ustomer.

amily Memberwhere he/she

ployees

y, etc. This isertificate is forompassionate

e Department


23/38

From the Revenue DCertificate” Service.

Here Operator has to sel

FMC for Govt Employerequirement. After selecting the servic

and the deceased sFather’s/Husband’s NaOccupation and Reasonsuch as the Name of the

Based on the customer’ Manual at the centre) hais Rs. 33/- and for Postal

Select the reason for dThunder bolt / Fire accid

Select Occupation fromGovernment Service / Pu

Select the reason for CeInsurance/ Provident Fun

Family member details sRelationship with Deceas

Click on “Add New Romember.

Details of another family Operator shall collect th

service page and scan an

Please note that all the mannot be accepted by the syst

Operator has to select tconcerned Mandal officiparticulars.

After entering all the mdocuments, click on “Sho

After clicking the “Shopanel.

Based on the deliverycalculated and displayed.


On confirmation the rece

Please note that in case if provider (SCA), system will

partment Services, click on “Famil

ect the service for “Select Service” from

s, 2. FMC for Social Security) based

e, operator has to enter all the details ouch as Deceased Name/Retired Pe, Date Of Death/Retirement, Reasofor Certificate along with the FamilyFamily Member, Age ,Gender, Relationshi

request, the delivery option (either ts to be selected properly. The charges foNon Local is Rs. 46/-.ath from the drop down (Accident/ Flont/ Drowning/ Collapse of buildings/ Brid

the drop down (State Government Sblic Sector Undertakings)rtificate from the drop down menu (Pend/ Compassionate Appointment).uch as Name of the Family Member, Aged are to be entered.

” button for entering the details of

member can also be added. e necessary supporting documents as id upload the documents to the system.


e Permanent Address of the applicant cals visit the place during the verificat

ndatory fields and uploading the necessw Payment” button.Payment” button, it will open the Co


amount from the citizen and submit tent” button.

ipt with the delivery date of the Certificat

you do not have sufficient balance witot accept the request.

Membership

the options (1.

on customer’s

f the applicanterson Name,n For Death,ember Details

ip etc.rough post orPostal (Local)

ds/ Cyclones/ges)

rvice/ Central

sion/ Gratuity/

e, Gender and

nother family

dicated in the

se request will


ary supporting

firm Payment

e charges are

he request by

is generated.

your service


24/38

On submission, by clickirequest goes to respectiv

Once the request is app

Local/ Non Local, the Fwill be dispatched throug If the delivery type is

Certificate (For Governapplied for the Certificat

18. DUPLICATE VOTER(EPIC)

Electoral Photo Identityduplicate copy of the EPIproducing before casting th

only to those centres who ar

1. Laser Printer2. Lamination machine3. Cutting machine4. Pouches - Not less than 1

5. 80 GSM white paper

Once the franchisee is readshall issue the facsimileaccountability on the usage

Department Concerned:Service Charges : Rs 10/-Category Type : A Service Level :15 Minu Procedure for Applying: Click on Revenue Depar

services. Click on the “Duplicate E Click on the “Search” lin Select ‘District’ and ‘AC

‘Search Details’ button The list of the persons h Select the appropriate re Click on the button “Sub Click on the “Get Details” Click on the ‘Show Paym Click on the “Confirm

customer

g on the “Family Membership Applicatie MRO’s workflow for further processing.roved by MRO, and if the delivery type

mily Member Certificate (For Governmeh courier to the address provided by theManual, the citizen can collect the Fent Employees) from the franchisee

ID CARD – ELECTORAL PHOTO I

ard (EPIC) is mandatory in all the futcan be obtained through MeeSeva,

e vote during election process. This ser

e ready with the below infrastructure.

25 microns (thickness)

y with above infrastructure, the concerand holograms. All operators have

of holograms handed over by the ERO/AE

eneral Administration Department (GAD)

tes


IC Voter Card” to get the “Search EPIC Card Details” wiNo’ and Enter the full or part of the

ving the name is displayed cord from the list by checking the checkit” and you get the ID Card No.button, to get all the detailsnt’ button to get the payment options ayment” button after verifying the d

n” button, the

is Speed Post

nt Employees)ustomer.amily Memberwhere he/she

ENTY CARD

re elections. Ahich valid forice is enabled

ed ERO/AEROto maintain

RO.

e Department

ndowame. Click on

ox on the left

tails with the


25/38

The receipt is generated. Click on the “Print Dupli

generated and printed.

Use 80 GSM white paper Follow the below steps a

1. The printed Duplicate2. On the front i.e., on t3. On the backside, the

stamp with signature4. This folded Duplicat

lamination paper and

19. BIRTH/DEATH CER Greater Hyderabad Municipa

the Births and Deaths takenobtained through MeeSeva.

Category Type : A Service Charges : Rs 40/-Service Level : 15 Min


Procedure for Applying: Click on GHMC Services

From the listed GHMC Se After selecting the “BIRT Select Service Type (fro

Certificate).

The request can be proc1. Type1: Entering Ack2. Type2: By clicking on

Type1: Entering AcknowlOperator can enter “Acknow After entering the “Ackn

After clicking on “Get De Enter all the details such

type & purpose etc.Based on the customer ror Speed Post - Local or

Clicking on “Print” button will get the recate Voter ID Card” to get the Duplicate

for printing.ter the Duplicate Voter Id Card is printed Voter Id Card should be centrally folded

e side of the photograph, put the hologracsimile signature of the EO has to be stof EO).

Voter Id Card should be kept inlaminated.

IFICATE

l Corporation, known as GHMC, registers

place within the GHMC limits. These cer

(Rs 5/- for each additional copy)tes


ervices to get the list of GHMC Services

rvices, select “BIRTH/DEATH CERTIFICAT /DEATH CERTIFICATE” service in the Gdrop down list of Birth Certificate or De

ssed in two ways:owledgement Number (or) “search” link.

dgement Numberledgement No” in the textbox wledgement No”, click on “Get Details” bails” button as name, relation, address, mobile numb

equest, the delivery option (either Manu peed Post - Non Local) has to be selecte

eipt printed.Voter ID card

:n the line.m sticker.

amped (rubber

he prescribed

and maintains

ificates can be

ervices.

E” service MC servicesth

utton

er, delivery

l or In Persond properly


26/38

If the delivery type is poin the post details panel

Operator has to enter alldistrict, mandal, village/ The necessary supportin

collected from the applic After entering all the m

documents, click on “Sh Based on the delivery

calculated and displayed

Show the details to thecollected from the applic

After clicking on Conform

Type2: Process with “se

This process can be “Acknowledgement Num

Click on the “search” li Once the search link is

Select “Circle No” from

Enter any one of the field dfather name etc) for fast ac

Select “Gender (Male/ After selecting the gen After clicking on “Get

below Select the appropriate After selecting the rec After clicking on “Sub

main window as show From this point onwar

20. BIRTH/DEATH COR

Greater Hyderabad Municipathe Births and Deaths takenrequired for any of the citcorrections through MeeSev Category Type : BService Charges : Rs 110Service Level : 6 worki

t - local/ post - non local then, enter thhat is generated as shown below screen

the postal details such as door no, localiward, pin code & mobile no., along withdocuments as indicated in the service

nt and scanned and uploaded to the systndatory fields and uploading the necessw Payment” buttonption chosen by the citizen, the serviin the Show Payment Screen.pplicant and once everything is correct,nt and then click on the “Confirm PaymePayment, the Receipt is generated

arch” link

followed when the Applicant doeser”nk as shown in the below screen clicked a popup window is generated as

circle drop down list. Like shown in the

tails (date of birth, registration number,essing of record.

emale)” from Gender drop down list der, click on “Get Details” button etails” button, a list of records are gene

record by checking in the check box as srd, click on the “Submit” button it” button, the acknowledgement numbebelow s the process is the same as that of the

ECTIONS

l Corporation, known as GHMC, registersplace within the GHMC limits. There mayizen’s data. In such cases, the citizen.

- (Rs 5/- for each additional copy) ng days

postal details

ity/ land mark,urpose etc.age are to be

em ary supporting

e charges are

money can bent” button

ot have the

below

elow screen.

mother name,

ated as shown

own below

r is mapped to

Type1”

and maintainsbe correctionscan apply for


27/38

Documents Required:1. Application Form *2. Original Birth Certific

3.

Ration Card/Any Othe4. School Bona fide Certi5. Secondary School Cer6. Notarized Affidavit (N7. Any Other Supporting

* Denotes man


Click on GHMC Services t From the listed GHMC Se Select Service Type (fro

Corrections Death Certifi

This request can be proc3. Type1: Entering Ack4. Type2: By clicking on

Type1: Entering Acknowl

Operator can enter “Ack After entering the “Ackn Enter at least one chang Enter all the other detail

type etc.

Based on the customer reqSpeed Post - Local or Speed

If delivery type is post-locashown in the below screen.

Operator has to enter alldistrict, mandal, village/

The necessary supportincollected and scanned an

After entering all the mdocuments, click on “Sh


Operator should showamount from the applica After clicking on Confo

workflow and the Rece

te issues by the Registrar of Births

r Residence Proofificatetificate (Marks Sheet)n-Judicial Stamp Paper)Document


o get the list of GHMC Services.rvices, select “BIRTH/DEATH CORRECTIO

drop down list of Corrections in Birth Cate).


edgement Number

owledgement No” in the textboxwledgement No”, click on “Get Details” b

in Birth Detailssuch as name, relation, address, phone

est, the delivery option (either ManualPost - Non Local) has to be selected pro

/non local then, postal details panel is

the postal details such as door no, localiward, pin code & mobile no., along with

documents as indicated in the serviced uploaded to the system ndatory fields and uploading the necessw Payment” button to get the paymentption chosen by the citizen, the serviin the Show Payment panel the details and once everything is corrt and click on the “Confirm Payment” bu

rm Payment, the request goes to the resipt is generated

NS” services rtificate or

utton

no & delivery

r In Person orerly

enerated. Like

ity/ land mark,urpose etc.age are to be

ary supportingetails e charges are

ct, collect thetonective AMOH


28/38

Once the request isBirth/Death Certificataddress if the Delivery

Type Is Manual, thefranchisee where he/s The operator of the fr

Transactions link.

Type2: Process by using

This process can be “Acknowledgement Num Click on the “search” li Select “Circle No” from

Enter any one of the field defather name etc) for fast ac

Select “Gender (Male/

Click on “Get Details” Select the appropriate

After selecting the rec Once clicking on submi

mapped to main windo From this point onwar

The process is similar for

21. NON-AVAILABILIT

Greater Hyderabad Municipathe Births and Deaths takdata, certificates can becorrections. But, when theor the Death that has taken

Category Type : BService Charges : Rs 50/-Service Level : 3 workiDocuments Required:

1 Application Form *2 Original Birth Certific3 Declaration by Parent4 Notary Affidavit on Rs

rocessed and approved by the concernwill be dispatched through courier to

Type is Speed Post Local/Non Local. And

citizen can collect the Birth/Death Ce applied for the Certificate.anchise can get the approved certificate

“search” link.

followed when the Applicant doeser”nk to get a popup window is generatedcircle drop down list.

tails (date of birth, registration number,essing of record.

emale)” from Gender drop down list utton to get a list of recordsrecord by checking in the check box

rd, click on the “Submit” button it button the acknowledgement number hws the process is the same as that of the

“Corrections in Death” also

CERTIFICATE

l Corporation, known as GHMC, registersn place within the GHMC limits. Fromacquired by the applicants or theyata is not available, the applicant can rethrough this service.

(Rs 5/- for each additional copy) ng days

te issues by the Registrar of Birthss) attested by two gazetted officers10/- Non-Judicial Stamp Paper

ed AMOH, thehe customer’sif the Delivery

ertificate from

from the View

ot have the

other name,

as to be

Type1”

and maintainsthe registeredcan apply forister the Birth


29/38

5 Available DocumentaCard, Ration Card, Pabe produced

6

A letter from thementioning the facts

* Denotes man

Procedure for Applying: Click on GHMC Services From the listed GHMC Se

After selecting the “Nservices.

Select Service Type (Certificate).

Enter all the details sucdetails and the postal de

Based on the customer ror Speed Post - Local or

If the delivery type is po

in the post details panel

The necessary supportincollected from the applic

After entering all the m

documents, click on “Sh Based on the delivery

calculated and displayed Show the details to the

collected from the applic Click on the “Confirm Pa The request goes to the Once the request is pr

Birth/Death Certificateaddress if the Delivery T

If the Delivery Type Is Mfrom franchisee where h

The operator of the fraTransactions link.

The process is the same for

ry evidences like educational certificatssport, Driving License and Marriage Cer

Hospital Authorities where the Birth


ervices to get the list of GHMC Servicesrvices, select “NONAVAILABILITY CERTIFNAVAILABILITY CERTIFICATE” service

rom drop down list of Birth Certific

h as name, birth details and all the sails as shown in the below screen. equest, the delivery option (either Manupeed Post - Non Local) has to be selecte

t - local/ post - non local then, enter th

hat is generated as shown below screen

documents as indicated in the servicent and scanned and uploaded to the sys

ndatory fields and uploading the necess

w Payment” button to get the paymentption chosen by the citizen, the serviin the Show Payment Screen.pplicant and once everything is correct,nt.ment” button and the receipt is generate

espective AMOH workflowocessed and approved by the concernill be dispatched through courier tope is Speed Post Local/Non Local.anual, the citizen can collect the Birth/D /she applied for the Certificate.chise can get the approved certificate

the Non-available Death Certificate also.

s, Election IDtificates are to

has occurred

ervices.CATE” servicein the GHMC

ate or Death

rvices specific


postal details

age are to beem ary supporting

etailse charges are

money can be

d

d AMOH, thehe customer’s

ath Certificate

from the View


30/38

22. CHILD NAME INCLUSI

Greater Hyderabad Municipa

the Births and Deaths takdata, certificates can be acqor inclusion of child name.time of the birth. Later theCategory Type : BService Charges : Rs 60/-

Rs 50/- And Rs

Service Level : 6 workiDocuments Required: Application Form * (Duly

Affidavit (If the child is b* Denotes man


Click on GHMC Services From the listed GHMC Se

Request Type as “Child N

The request can be proc1. Type1: Entering Ack2. Type2: By clicking on

Type1: Entering Acknowl Enter “Acknowledgement After entering the “Ackn After clicking on “Get De Enter details for Change Enter all the Informant D

no, address, pin code, ph Based on the customer r

or Speed Post - Local or If delivery type is post-lo Operator has to enter all

district, mandal, village/ The necessary supportin

collected and scanned an After entering all the m

documents, click on “Sh After Clicking on “Show Based on the delivery


ON

l Corporation, known as GHMC, registers

n place within the GHMC limits. Fromuired by the applicants or they can applyChild’s name can be registered with aname can be changed through this servic

if it is after one yearif it is within one year5/- for each additional copy

ng days

signed by both parents if the child is less

low one year, it is not necessary)datory requirement of documents.

ervices to get the list of GHMC Servicesrvices, select “CHILD NAME INCLUSION”

ame Inclusion In Birth Register”


edgement Number No” in the textboxwledgement No”, click on “Get Details” b

ails” button, the below screen will be dis Child Name under the Application Detail

etails such as name, relation, ration Cardone no & delivery type etc.equest, the delivery option (either Manupeed Post - Non Local) has to be selecte

cal/non local then, postal details panel isthe postal details such as door no, locali

ward, pin code & mobile no., along withdocuments as indicated in the service

d uploaded to the systemndatory fields and uploading the necessw Payment” button ayment” button, it will show the paymenption chosen by the citizen, the serviin the Show Payment Screen.

and maintains

the registeredfor correctionsy name at the.

than 3 years)

ervices.service

uttonlayed.Sectionno, Aadhar

l or In Persond properly generated. ity/ land mark,urpose etc.age are to be

ary supporting

t detailse charges are


31/38

Operator should show tcollected from the applic

After clicking on Conforworkflow and the Receipt

The request goes to the Once the request is proc

Registered Certificate waddress if the Delivery T

And if the Delivery TypeCertificate from franchise

The operator of the fraTransactions link.

Type2: The process by uThis process can be fo

“Acknowledgement Number”

Click on the “search” link Once the search link is cl

Select “Circle No” from ciNote: Enter any one omother name, father na

Select “Gender (Male/Fe After selecting the gende

After clicking on “Get De Select the appropriate re After selecting the record After clicking on “Subm

mapped to main window From this point onwards

23. APATHBANDHU SCHE

Apathbandhu is a Schemeline families in Andhra Praddeaths in the policy year. AThe insurance coverage is foPersons Covered: PersonPoverty Line Families [Whitholders].Scope of coverage: Deataccident caused by external,Ex-gratia Payable: Rs. 5000

e details and once everything is correct,nt and click on the “Confirm Payment” b

Payment, the request goes to the reis generatedespective AMOH workflow.essed and approved by the concerned Aill be dispatched through courier to tpe is Speed Post Local/Non Local.Is Manual, the citizen can collect the Be where he/she applied for the Certificat

chise can get the approved certificate

ing “search” link.llowed when the Applicant does

icked a popup window is generated

rcle drop down listthe field details (date of birth, registre etc) for fast accessing of record.ale)” from Gender drop down list

r, click on “Get Details” button

ails” button, a list of records are generatcord by checking the check box, click on the “Submit” buttonit” button, the acknowledgement num

the process is the same as that of the “T

E

o implement accident insurance for thesh to provide insurance coverage in casathbandhu Scheme was launched on 2-1

r the adults in the age group of 18 to 69s in age group of 18-69 years belone Ration Card holders / Anthyodaya / A

due to bodily injury arising solely anviolent and visible means.

/- in each case.

money can betton

pective AMOH

OH, the Birthhe customer’s

irth Registered.from the View

ot have the

ation number,

d

er has to be

pe1”

below povertye of accidental0-1998.years.ging to Belownnapurna card

directly from


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Category Type : BService Charges: Rs 30/- iService Level: 10 days

Documents Required:

1. Application Form *2. FIR*3. Death Certificate *4. Report of post Mor5. Affidavit on Rs. 10/

* Denotes mandatory requir

Procedure for Applying: Click on District Administ

From the listed District A After selecting the “Apat

services, the below screeand the deceased such aMark, District, Mandal,Date of Accident, Date o

card number and alongDeath, H.No, Locality(Polof Motor Vehicle AccidentAvailable either postmor

Select report available fi

request. After selecting the either

the below screen is displ Enter all post mortem de

Postmortem No, PostmorDesignation, Death Certiand Issued Person Desig

Based on the customer ror Speed Post - Local or

If the delivery type is poin the post details panel

After entering postal det

Enter the family membGender, Relationship witthe below Screen.

Note: If you want to add deRow” button as in the below

f it is after one year

em/Panchanama- Bond Paper *ement of documents.

ration services to go to District Administr

dministration services, select “Apathbandbandhu Scheme” Service in the Districtn will be displayed.Enter all the details ofDeceased Name, Father Name, Door No

illage and Pin Code, Age, Occupation, Af Death, Cause of Death, Ration card nu

ith Place of Death details, Place of Accidice Station), F.I.R No , F.I.R Date , Vehicl, District, Mandal, Village, Pin Code andtem/ panchanama …etc.ld either post mortem/ panchanama bas

Postmortem / Panchanama in Report Avyed.

tails such as Place of Postmortem, Postmtem Enquiry, Postmortem Details, Doctoricate Date, Death Certificate No, Issuedation.quest, the delivery option (either Manualpeed Post - Non Local) has to be selecte

st - local/ post - non local then, enter thhat is generated as shown below screenils, following screen will be displayed.r details such as Name of the Familyh the deceased, Occupation and Incom

tails of another family member click on tscreen.

tion services.

hu Scheme”dministrationthe applicant, Locality/Landnual Income,ber, Aadhar

ent, Place ofe No In caseReport

d on citizen

ilable field,

rtem Date,Name, Doctorerson Name


postal details

Member, Age,e as shown in

e “Add New


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Collect the necessary suscan and upload to the sNote: All the mandator

accepted by the system. Select the Permanent

officials visit the place du After entering all the m

documents, Click on “Sh After Clicking on “Show Based on the delivery


Operator should show thcollected from the applic

Once the payment is con The request will go to th

Once process is complefamily members and end

23. ISES SERVICES

Government of AP has uploa

data is available for providinResidence Certificate and InCategory Type : A Service Charges : Rs30/-Service Level Agreement:


Procedure for Applying: Click on “Revenue Depar Select “ISES Services” u Select Request Type fro

Residence Certificate 3. INote: There are two typ

Type 1:Type 2:

Type 1Enter “Student id” in the tex Enter all the Informant d

Card No, Address, PIN C Based on the request of

or Manual) has to be selPostal - Non Local is Rs.

porting documents as indicated in the sestem.

y fields have to be entered; else requ

ddress of the applicant correctly asring the verification of the particulars ent

ndatory fields and uploading the necessw Payment”ayment” It will go to Confirm Payment.ption chosen by the citizen, the serviin the Show Payment Screen.e details and once everything is correct,nt. Click on the “Confirm Payment” butt

firmed, the receipt is generatedrespective Tahsildar workflow for furthe

ted successfully, cheque will be issuedorsement in case of rejections

d the students data collecting through sc

g different certificates like Integrated Cer ome Certificate.

15 Minutes


ment” to go to Revenue Department ser der “Revenue Department” Services as s

the drop down list (either 1. Integratedncome Certificate) further shown belows of processing hereBy entering “Student ID”By clicking on “search” link.

tbox and click on “Get Details” buttontails such as name, relation, Ration Cadde & Mobile no etc.he customer, the delivery option (eithercted. The charges for Postal - Local is Rs.6/-.

rvice page and

st will not be

the concernedered.ary supporting

e charges are

money can ben

processing

to concerned

ools. This

tificate,

ices.hown below sCertificate 2.

No, Aadhar

hrough post. 33/- and for


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Note: If the delivery type isDetails panel is activated. E

Enter the Postal details svillage/Ward, Pincode, Mthe certificate is needed

Collect the application fo After entering all mand

documents, clicks on “Sh After Clicking on “Show Based on the delivery

calculated and displayed Collect the amount from

“Confirm Payment” butto After clicking on Confirm

Click on “Print Certificate After clicking on “Print C

Note: If the “Student Id

Type 2

Clicking on the “search” l Enter all the necessary

Native District, Native M After entering all necess After clicking on “Get De

displayed Select the required rec

button After clicking on “Submit From this point onward

followed The process is same for Both, Type 1 & Type 2 ar If the data is not availa

Tahsildar Processing.

25. MONEY LENDING SER Money Landing is a processrate of interest. The monelending money. It can be apCategory Type : BService Charges : Rs30/-Service Level Agreement:

chosen as post-local/post-non local then,ter all the details carefully

ch as Door no, locality/land mark, distribile no & Email ID along with the purpos

m, scan it and upload to the system atory fields and uploading the necessow Payment” buttonayment” button, Confirm Payment is actiption chosen by the citizen, the serviunder show paymentthe customer and submit the request

nPayment Receipt is generated.

” buttonrtificate” button, the certificate is genera

is not available, follow the Type 2 proce

ink will bring up a Search Student Detailfield details (Student Name, Date of

andal/Municipality, Native Village/Ward ery details, click on “Get Details” buttontails” button, the list of records with the

rd by checking the check box and clic

button, Student Id is mapped to main w the steps provided in the “Type 1” p

esidence Certificate and Income Certifice “Category - A” services.ble it shall be “Category - B” service

VICE

of offering an amount as loan to the nlender has to have license from the G

plied through MeeSeva for the licenses.

7 days

the Postal

t, mandal,e for which

ry supporting

vatede charges are

by clicking on

ted

ure

windowBirth, Gender,tc)

particulars are

k on ”Submit”

indow ocess may be

te

which requires

edy at certainovernment for


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Documents Required:1. Application Form*2.National Saving Cer

3.Address Proof*4.PAN*5.Copy of Attested Pr6.Bank A/C statemen7.Copy of Firm Regist8.Affidavit*9.Copy of Lease/Rent10.Scanned Copy of P

* Denotes manProcedure for Applying: Select “District Administr In District Administration

After selecting the “MoServices, Money Lending

Enter all the applicant dNo , Locality/Land Mark ,Lending Details such aAddress of each shop …e

Based on the customer’sor Speed Post - Local or

Based on the customerManual at the centre) hais Rs. 33/- and for Postal


Collect the amount fro “Confirm Payment” butto

After Submitting the reqwith Date of delivery.

The request will go to re Once the Request is App

be dispatched throughLocal/ Post – Non Local.

If delivery type is Manufrom franchisee where h

tificate for 10000/- in the name of Applic

perty Documents*above 6 months with a min balance of 1

ation

l Documentassport size photo*datory requirement of documents.

ation services” under Application ProcessServices Select “Money Lending” Service

ey Lending” service under the DistrictApplication Form will be displayedtails, postal details, shop address detail, District, Mandal , Village/Ward , Pin Co, applicant having more than one shop,c.

request, the delivery option (either Manupeed Post - Non Local) has to be selecte

request, the delivery option (either ths to be selected properly. The charges foNon Local is Rs. 46/-.

ption chosen by the citizen, the serviin the show payment

the citizen and submit the requestn.est and on Confirmation the receipt is g

pective process workflow for further procoved in the Process then, Money lendingourier to citizen’s address if delivery t

al/In Person, then citizen has to collect /she applied.

nt/Firm *

00000/-*

.

Administration

s such as Doore and MoneyShop Name ,

al or In Persondrough post orPostal (Local)

e charges are

by clicking on

nerated along

essing.certificate will

ype was post-

the certificate


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Step 2 Note:

1. Once JC Approves/Rejenabled at franchisee

2. Citizen gets the mess

3.

Citizen visits franchis Click on “View Transactio Select from date, to da

receipt as in the below s Click on “View Transactio The specified transaction Operator can select the s Click on the “Print certifiNote: Print Certificate bcompleted. After clicking on “Print

generated in pdf format

26. PAWN BROKER SERVI A pawnbroker is an individsecured loans to people, withe loan is not paid (or epawned item will be offereand rate of interest, is gove

The Pawn Broker has to havcan be applied through Mee

Category Type : BService Charges : Rs30/-Statutory Charges: As stipService Level Agreement: Documents Required:1. Application Form*

2. National Saving Certifica3. Address Proof*4. PAN*5. Copy of Attested Proper6. Bank A/C statement ab7. Copy of Firm Registratio

8. Affidavit*

9. Copy of Lease/Rental D10. Scanned Copy of Passpo

* Denotes mandatory

Procedure for Applying: Select “District Administr

ects the request, Certificate/Endorsemenside where he/she applied.ge when the Request is approve