Customer Experience, Mobile and Retail WELCOME! September 12, 2012
Ken Godskind's Shop.org Presentation
May 25, 2015
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Customer Experience, Mobile and Retail
WELCOME!
September 12, 2012
About Me
Ken Godskind
VP, Monitoring Products
@AlertSite_CSO
Florida Keys fanatic :)
The New World – The Age of the Customer
The Customer Experience Pyramid
*1992 KR Sanders, Human Computer Interaction, Carnegie Mellon
The State of Ecommerce
*Comscore – State of US Ecommerce Q2 2012
And what is mobile’s share of this…
*Comscore – State of US Ecommerce Q2 2012
The new multi-screen world
*Google – The New Multi-screen World - research
Most Controversial App for Holidays?
In 2011 it was Amazon Price Check I haven’t seen any candidates thus far for 2012.
Holiday Web Performance Tip…
Improve the user experience by considering disabling some of the 3rd party stuff for Mobile and on the main Website on peak shopping days.
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