Kalyan kumar AUTONOMICS ASSISTED, HUMAN LED BUSINESSThe impact of A.I. on Work – An IT Perspective

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AUTONOMICS ASSISTED, HUMAN LED BUSINESSThe impact of A.I. on Work – An IT Perspective

Kalyan Kumar: EVP and CTO, HCL Technologies

@KKLIVE


Who we are.

$7B 120K Employees Outcome Oriented


Machines are “encroaching” on Human domains.


Is this the beginning of the end?


IS AI = IRONMAN or SKYNET

vs.


This is an opportunity to reimagine our relationship with machines…

VS.


..by making the Human Vs. Machines conversation about Humans.

Human Empowermentvs.

Human Replacement

Custodians of Experiencevs.

Executors of Process

Human-Machine:Mutual Augmentation


Human-Machine Augmentation

Machine-only Automated Tasks

Machines Augmentedby Humans

Humans Augmented by Machines

Human-centric Tasks

Machine Zone Human Zone

Low-level tasks

Higher Order Tasks


Human-Machine Augmentation at HCL

SENSE& ACT

PREVENT& HEAL

ENGAGE &COLLABORATE

IDEATE &CREATE

VISUALIZE& INSIGHT

ORCHESTRATE &CHOREOGRAPH


Automation is an important tool in the IT ToolboxBut IT Automation needs to evolve to meet challenges of the Multi Modal Enterprise IT

LEAN

SIMPLE

AGILE

AUTONOMICS: Use the power of ArtificialIntelligence and Predictive Analytics to Simplify IT through self-healing, self-service,

proactive support Eliminate Waste “Up-place” workforce to handle high level tasks Enable “Elastic IT”

ORCHESTRATION: Use the power of ServiceIntegration and DevOps to enable Programmable Infrastructure Rapid Application Releases Catalog-based Services Agile and Experience-oriented Business

AUTOMATIONAutomating repetitive tasks to Reduce waste Reduce workforce point improvements in efficiency

EVOLU

TION

OF IA


DRYiCE enables the world’s best automation technology to be consumable as XaaS


HCL’s Pragmatic IA approach involves identification of “Zones of Impact”

Systems Maturity Roadmap

Automation Maturity Roadmap

Legacy Apps

Modern / Web Apps

Digital / Next Gen Apps

ACTIVE

Event Automation, Basic Runbook Automation, Expert Assist Systems, Virtualization Management, ITPA, Self-Service Systems, Analytics, Self Healing Systems, Machine Learning & A.I. driven RPA, Advanced Capacity Management, Issue Prevention

PROACTIVE DYNAMIC & PREDICTIVE

ASSISTEDAUTOMATION

25% RU reduction Reduced TCO

SELF SERVICE

35-40% RU reduction Reduced MTTR Improved User

Experience Reduced TCO

SELF HEALING &PREVENTIVE

>45% RU reduction Simplified IT Operations with

Y-o-Y decrease in TCO Reduction in IT Incidents

Zone A

Zone B

Zone C


How is Automation reimagining a services organization?

1,500+ Employees cross-trained in exponential technologies

100% Growth in Profitability / Employee

98% of our customers stay back with us

$7 BILLION ENTERPRISE | 110,000 IDEAPRENEURS | 31 COUNTRIES

https://www.youtube.com/watch?v=JzfmzTcVUJg