ITaaSC offers Newgen's BPM Solution

SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT

SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT

OMNIFLOW PRESENTATION

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OmniFlow for building BPM Solutions

Lower costs of operation

High levels of customer service

Possibilities of outsourcing low value processes

Better and seamless compliance with statutory

regulations

Leveraging existing IT infrastructure

Increase in process execution speed, productivity

and better compliance to SLA

Increase in process visibility, accountability and

performance tracking across Departments,

Divisions, partners

Business Process Management (BPM) Involves

Implementation of

OmniFlow yields:

End to end Automation of business processes

machine to machine, human to human and machine

to human integrations

Extensive management capabilities and

optimizations

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BPM Concept: Separating Process Layer from Application Layer

Core Banking Payment BankConnect Reporting

CBU

Flexibility to define, simulate, deploy and make changes to the process without changing the underlying applications.

Provides complete control on monitoring and tracking processes on a real time basis.

Business

Process

Design

Business

Process

Deployment

Business

Process

Operations

Business

Process

Optimization

Business Process Improvement

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Business Process Management results in Business Benefits

Benefits of Process

Management can be seen in

less than 3 months.

These projects have RoIs of

under 3 months

A recent Gartner note

indicated that 77 % banking

entities conducting BPM

projects had returns greater

than $ 1,00,000 per project

By deploying BPM, eighty

percent of the banks have

been able to achieve major

operating cost reduction

Centralizing the operations

process at the backend has

enabled an European

banking major to address

customer needs more

efficiently

BPM solution has enabled a

major UK based bank to cut

the processing time for

issuing credit cards from 3

days to 18 minutes

AUTOMATION OF PROCESSES

Enables end-to-

end automation

of front and back

end processes in

Banks

REAL TIME VISIBILITY FOR MANAGEMENT

Visibility across all

LOB’s

Allocating and tracking

job responsibilities

Real-time view of KPI

for decision making

CENTRALIZATION

Automation of

Processes leading to

Centralization and

distribution of workload

Central control and

Monitoring

AUDIT AND COMPLIANCE

Access to the right information about the process

Availability of detailed audit logs

CUSTOMER SATISFACTION

Improvement of client

satisfaction with the

Banks improved service

levels

INCREASING PRODUCTIVITY

Effective automation of

work allows increased

number of transactions

by reducing manual

work as well as

duplicity of work

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AAO IAO Sr. AO DAG

Process 1

Workflow charting out using

Process Modeling Tools

Users in organization get worklists informing of work to be done

Worklist Electronic Forms Scanned Files Exceptions

Dashboards for top management

Scanning of documents

BPM EngineProcess Repository

Administration and

Monitoring Tool

Document & Record

Management EngineIntegration Framework

AAO IAO Sr. AO DAG

Process 2

AAO IAO Sr. AO DAG

Process n

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BPM solution allows businesses to streamline their

processes for greater efficiencies

Provides means to graphically design the process and

store them in central process repository.

Process can be monitored and optimized using

extensive monitoring facility supported by the system

Helps in removing bottlenecks, improving productivity

and meeting deadlines

OMNIFLOW

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Modeling Process Configuring Exceptions

Configuring access to

DocumentsConfiguring Forms Configuring Checklists

CalendarIntegrations

Process Modeler

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OmniFlow Process Modeler

New User Friendly UIs

Ability to launch OmniFlow Process Client and Web Desktop

Flow Chart View Mode of the process for better understanding

Calendar Support on workstep for truly global implementations

The very new Export System Service

Tools are the standard interfaces that define the Properties on a Workstep, which

paints the user Workdesk at run-time.

Six standard tools are provided

To-Do List

Exceptions

Form View

Actions

Document

Scan Tool

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OmniFlow Process Modeler - Contd

Minutes Support in Escalation, Expiry and

Turn Around Time.

Process Navigation from toolbar forward

and backward buttons.

Web Service Workstep to integrate with

third party applications Synchronous,

Asynchronous and Fire & Forget modes

of communication supported

JMS Supported – Both topic and queue

modes.

Wide array of Event Triggers present

mail

launch application

Exception

Execute

Set

Data Entry

Generate Response

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OmniFlow Form Builder

Event Driven Database Connectivity

Changeable look and feel of Tab

control according to run time values

The New List-View Control

New Pick-List Feature

Applet Viewer at the design time

Display of Custom messages

VB like Interface for ease of

development of forms.

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OmniFlow Integration Options

Integration via Service Oriented

Architecture (SOA)

Web Services

Messaging Services

API Integration

XML API

Java Beans

WfMC (WAPI)

Web Service API

Integration through Automated Tool

Agents

GUI based Integration

Custom Desktop

Automated workstep

Form based integration

Terminal Emulators Integration Options

Ingenium

Interface

Terminal

Emulator

Interface

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OmniFlow Engine

Capable of handling millions of

transactions per day

Supports all major application servers

and databases and operating systems

Provides scalability, disaster recovery,

fault-tolerance and availability

Provides XMLs for complete set of

workflow calls, which can be used for

integrating workflow with any system

Supports load balancing among

participants of the processes

Provides various mechanisms for

Seamless integration with existing

systems

Configuration

Desktop

Process Server

Print / Fax /

Email Utility

Mailing

UtilityLoad

balancer

Archive Utility

Message Agent

OmniFlow

Engine

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Process Client

Provides a standard desktop for

workitem processing

Facility of selecting personal or

group queue in which logged in

user is a member

Launches the default standard

program WorkDesk, if no special

program is associated with the

workstep

Filters can be defined on queues

and can be saved for frequent

usages

Workitems can be referred,

assigned or marked completed

from the same interface in bulk

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Workdesk

General purpose processing desktop

for business processes designed to

simulate the manual processing of

documents/files

Provides Checklist , document

viewer, Integrated Forms designer,

Exceptions tool to raise and clear

exceptions

Action which has to be taken by the

participant comes as button by

configuration

Architecturally designed to work with

any DMS and Workflow engine for

processing workitems

Workdesk – User friendly processing desktop

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User-friendly web desktop for

administration and monitoring of

business processes

Facilitates users, group and queue

management

Provides comprehensive graphical and

transactional reports like total turn

around time, process performance,

user performance, delays etc

Provides online monitoring of

processes, users and queues

Supports features like Ad-hoc routing,

suspending a process, suspending a

workitem, audit trail etc

OmniFlow Process Manager / Dashboard

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PDF/HTML

forms for

initiation

Various

Initiation

Mechanisms

OmniFlowAuto Route

Prioritize and

allocate work

Initiation

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Average Processing Time at Workstep

Pending workitems at workstep

Processing Time Deviations

Workitem Status

Processing Rate

Process Manager Reports

Statistical Reports

Delay Report

Turn Around Time Report

Miscellaneous Reports

Process Definition

Summary Report

Exception Details Report

Expired Workitem Report

Diversion Report

Temporary Queue

Assignment Report

Performance Reports

Process History Report

User Performance

Report

User Performance

Comparison Report

Average Process Time

Report

Participant Report

Participant Processing

Time Report

Dashboard Reports

Reporting

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Different

versions of

process

Process Version Management

Support of different versions of same business

process

Facilitates the flow of workitems in the earlier

version, as well as creation of new workitems in

the latest versions of the processes

Along with versions, different variants can also

be live

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Template Definition

Document generated at runtime

using template definition

Generation of Response and Notices

Supports templates for standard

responses/notices in MS Word

Support of launching Templates in the native

application with data

Automatic saving of these responses and

notices with the workitem

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Designed for quick implementation

Without programming, process can be made functional through simple configurations. Following

facilities in OmniFlow enable the same:

Workdesk provides rapid UI development for participants through the following

configurable components

Form - Out of the box form building tool

Documents

To-Do List

Exceptions

Actions

The framework for writing general purpose components / tools (Form, To-Do List etc) for

reusability in multiple processes. (e.g. developed terminal emulator tool for integration

with legacy systems)

Adapters are provided for exporting / importing data from databases, csv, xls etc

Auto initiations by configuration of mails / fax / xml messages and database events

Calling web services, publishing / subscribing JMS messages

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Other features

Temporary diversion of one user’s work to another

Prioritize workitems

Temporary inclusion of Users to Queues

Ad-hoc routing of Workitems

Setting Turn-around times for Processes/Activities

Suspending a process/process instance

Auditing of new user work

Queue filters

Distribution via fax/e-mail

LDAP Support

For more information, please contact us at:

IT-as-a-Service Consulting (ITaaSC) 18 avenue Jean XXIII 1330 Rixensart – Belgium Tel: +32 2 318.12.71 Fax: +32 2 318.81.41 Mobile: +32 478.40.30.12 Email: [email protected] web: www.itaasc.com