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IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003
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IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

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Page 1: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

IICWG

Data, Information and Customer Support

Training Initiatives

Paul Seymour National Ice Center

Operations Technical Advisor April, 2003

Page 2: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Training

•IICWG Web Page •National WWW Pages•Guidelines for Creation of Web Pages•Re-define Scope of Training Project (s) •Future Plans for Task Group•NIC/CIS/Noetix, Inc. Computer Based Training Progress

Page 3: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

IICWG TraningWeb Page

•Hosted at the NIC •http://nebuchadnezzar.natice.noaa.gov/•iicwgtraining/index.html•Links To National Home Pages

Page 4: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

IICWG Training Web Pagehttp://nebuchadnezzar.natice.noaa.gov/

Page 5: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Training Page

•Links to Each IICWG Participating Organization’s Training Page •Not All Organizations Have Links•NIC Link Offered Up As A Starting Point For Discussions on Guidelines•Contents•Links•Publications

Page 6: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Training Page

Page 7: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Training Page

Page 8: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Training Page

Page 9: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Training Page

Page 10: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Re-scope Training EffortRe-constitute Task Group

•IICWG Membership to Review the Task Group Mission•Task Group Needs New Members•Scope of Effort Needs To Be Re-defined•Existing Infrastructure Provides Basis for New Discussion and Quick Action

Page 11: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

IICWG

Data, Information and Customer Support

Computer Based Training (CBT) Update

Paul Seymour National Ice Center

Operations Technical Advisor April, 2003

Page 12: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

CBT Project Vision

•Document Corporate Knowledge And Analysis Process Through Computer Based Training (CBT)

• Collaborative project with CIS

• Produced by NOETIX Research Inc.

Page 13: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

•Modules Completed •Ice Tutor (Ice Recognition/RADARSAT)•Ice Physics•Remote Sensing (AVHRR and OLS)

•Modules In Critical Design Phase•Remote Sensing (SSMI)- Complete 6/03•Geography - Complete 6/03•Climatology - Complete 6/03

•Most Likely Future Modules•WMO Codes (Short Term)

•Simple to Scope, Low Difficulty•Interactive Ice Analysis (Long Term)

•Complex Scope, High Difficulty

CBT Project Status

Page 14: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Suggestions for Future Modules

• New sensors as they come on-line•Modis, Quikscat, Etc.•Long Projected Life•Potential for Full Integration

• Ice forecasting (short and long range) • Ice Operations• Special projects

Page 15: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

* Student receives basic introduction to Ice Types, Ice formation, and visual recognition

* Student receives introduction to Synthetic Aperture Radartheory and interpretation of Ice features in SAR imagery

Page 16: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

* Sample page from Visual Ice Recognition

Page 17: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.
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Page 21: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

CBT Storyboard Worksheet

Chapter: 1 Section #: 1.3 Screen Type p.8

Navigation Options: Back Forward Exit Print Help Menu Glossary

Student Interaction:

AVHRR Interpretation Review Test Question 2

Page 22: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

DMSP Satellite and OLS SensorDMSP Program

The Defense Meteorological Satellite Program (DMSP) is managed at the Space and Missile Systems Center, Vandenburg Air Force Base, California. <Command and Control> is provided by a joint-operational team at the National Oceanic and Atmospheric Administration (NOAA), Suitland, Maryland.

The DMSP mission is to generate atmospheric, oceanographic and space weather data for operational forces worldwide. The Air Force is the DOD executive agent for this program. The data from this program is furnished to thecivilian community through the Department of Commerce and NOAA.

For further information see:http://www.aero.org/dmsp/overviewhttp://www.ngdc.noaa.gov/dmsp/dmsp.html

Chapter: 1 Section #: 1.1 Screen Type p. 2

Navigation Options: Back Forward Exit Print Help Menu Glossary

Student Interaction:

1.1 The DMSP Satellite System.

POPUP Command and Control:The functions performed through an arrangement ofpersonnel, equipment, communications, facilities and procedures.

Note: Revised text in red [NIC, April 24, 2002]

Page 23: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Chapter: Section #: Screen Type Link from graphic

Navigation Options: Back Forward Exit Print Help Menu Glossary

Student Interaction:

The SSM/I sensor is a 7-channel passive radiometer. The SSM/I measures microwave energy in four frequencies, three of which are dual-polarized. Vertical polarization refers to the preferential sensitivity of a channel to vertically-polarized microwave radiation. Horizontal polarization refers to the preferential sensitivity of a channel to horizontally-polarized radiation. The brightness temperature differences between the horizontal and vertical polarizations often give useful information about meteorological and surface phenomena. The following table summarizes basic information about the SSM/I channels. The letter "V" after the frequency stands for vertical polarization; "H" stands for horizontal polarization.

DMSP Satellite and SSM/I SensorSpectral Characteristics

Channel Frequency Polarization Spatial Resolution

1 19.35 GHz V 43 x 69 km

2 19.35 GHz H 43 x 69 km

3 22.235 GHz V 40 x 60 km

4 37.0 GHz V 29 x 37 km

5 37.0 GHz H 29 x 37 km

6 85.5 GHZ V 13 x 15 km

7 85.5 GHz H 13 x 15 km

Click on the yellow text for more information.

1.15 The Electromagnetic Spectrum

Page 24: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Chapter: 1 Section #: 1.1 Screen Type p. 2

Navigation Options: Forward Exit Print Help Menu Glossary

Student Interaction:

Geography Review TestCanadian Arctic and Beaufort Sea: Arctic Islands – Question 2

Note: The visual will be a flash interaction or a drag and drop exercise constructed in Authorware. Before 2 minutes elapses on the timer, the user must drag a label onto placeholders on the map. If the label is dropped onto the correct placeholder, the label will remain in place. If the label is not placed on the correct location, the label will return to its original starting point and the user will be given a hint of the correct response.

Test your knowledge of water bodies. Try to complete this exercise before 2 minutes elapses on the timer. From the selection of names of bodies of water on the bottom left of the graphic, drag the names to the appropriate placeholder on the map.

Amundsen Gulf

Baffin Bay

Lancaster Sound

Queen Maude Gulf

Prince Regent Inlet

McClure Strait

Jones Strait

Peel Sound

Gulf of Boothia

Mclintock Channel

Barrow Strait

Victoria Strait

Mould Bay

Franklin Strait

Viscount Melville Sound

1.6 Canadian Arctic and Beaufort Sea

Feedback will appear here.

Page 25: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

TrainingTrainingQuestions and CommentsQuestions and Comments

Page 26: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.
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Page 31: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

CBT Schedule for UpcomingCBT Schedule for UpcomingModulesModules

MASTER SCHEDULE FOR NIC CBT MODULES

2000 2001 2002Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar

ModuleICE PHYSICS KOF PDR CDR BETWP 1000 2Oct-10Nov KOF 101100WP 2000 16Oct - 2 Feb PDR 112700WP 3000 27Nov - 20Feb CDR 022701WP 4000 27Feb - 27Apr BET 052401WP 5000 30Apr- 11 MayICEBERGSWP 1000 Dec-5 Jan KOF Dec00 (date to be confirmed)WP 2000 27Feb-9Mar PDR 022701 (at NIC)WP 3000 12-16Mar CDR 032101 (telecon)WP 4000 22-30Mar BET 052401WP 5000 31Mar-11MayAVHRR RS KOF PDR CDR BETWP 1000 19-27Feb KOF 022801WP 2000 PDR 042501WP 3000 CDR 061901 NICWP 4000 BET 080601WP 5000 OLS RS KOF PDR CDR BETWP 1000 KIF 050801WP 2000 PDR 061901NICWP 3000 CDR 080601CISWP 4000 BET 092401WP 5000 SSMI RS KOF PDR CDR BETWP 1000 KOF 080601 CIS WP 2000 PDR 091001 NIC WP 3000 CDR 110501 NIC WP 4000 BET 121701 WP 5000 GEOGRAPHY KOF PDR CDR BETWP 1000 KOF 092401 WP 2000 PDR 111501 NIC WP 3000 CDR 011402 NIC WP 4000 BET 040902 WP 5000

KOF = Kick-off Meeting to be conducted via Telecon with Noetix and CISPDR = Prelim Design Review Meeting to be conducted in person at NIC or CISCDR = Critical Design Review Meetings to be conducted in person at NIC or CISBET = Beta Test Review will be conducted via Telecon with Noetix and CIS( 8 of the 10 in person PDR and CDR meetings are funded in the contract for Noetix travel to NIC)

Page 32: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

NIC Training GOALSNIC Training GOALSfrom IICWG IIfrom IICWG II

• DEFINE PRODUCT STANDARDS

• UPDATE JOB QUALIFICATION REQUIREMENTS (JQR’S)

• REDUCE TRAINING PIPELINE FOR ICE ANALYSTS

• TRAINING MANAGER/DEPT TRAINING TEAMS

• TRAINING INSTRUCTION

• TRAINING PLANS

Page 33: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

AchievementsAchievements

• DEFINE PRODUCT STANDARDS

•Preliminary Work Done

•Work Progressing Through the CBT Design

• UPDATE JQR’S

•Analyst JQR Updated to Reflect 3 CBT Modules

•Ice Recognition, RADARSAT, Ice Physics

Page 34: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

AchievementsAchievements

• REDUCE TRAINING PIPELINE FOR ANALYST

•JQR Shortened

•CBT Incorporated Into Analyst Training

• TRAINING MANAGER/DEPT TRAINING TEAMS

•AGC Bill Rathell Replaced AGC Mike Butcher

Page 35: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

AchievementsAchievements

• TRAINING INSTRUCTION

•Issued April 2000

• TRAINING PLANS

•Implementation is ongoing

Page 36: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

TRAINING OUR ICETRAINING OUR ICEANALYSTS AT NIC TODAYANALYSTS AT NIC TODAY

• Comprehensive Job Qualification Requirements

• Rigorous On The Job Training With Mentor

• Present and Planned CBTs Replacing JQR Items

• Climatology Database

• Science Team Lectures Targeting JQR Items

Page 37: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Ice Tutor Module Pricing

$1,000DMSP SSM/I (1st qtr 2002)

$1,000DMSP OLS (1st qtr 2002)

$1,000NOAA AVHRR (4th qtr 2001)

$2,500Ice Physics

$2,500RADARSAT Interpretation

$2,500Visual Ice Recognition

Price (USD)Module

Page 38: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Special Offer to the IICWG Members :

IICWG Pricing

40%> 15 modules

33%11 to 15 modules

25%6 to 10 modules

10%1 to 5 modules

DiscountGroup Purchase :

• Offer open until 31 January 2002

• Applies to group purchase in a single order

Page 39: IICWG Data, Information and Customer Support Training Initiatives Paul Seymour National Ice Center Operations Technical Advisor April, 2003.

Future Module Development

• Objective is to encourage IICWG to partner and leverage expertise, interests, and cash.

• To be eligible :

i) attend review meetings and provide expert(s) to add and review content, and

ii) provide materials when appropriate, and

iii) provide a cash contribution.

• Active participants will influence the structure and content .

• Result is better suited to their training needs.

• Agency wide distribution license.