www.swissbiz.ca www.cccsmtl.com www.swissbiz.ca www.cccsmtl.com Publication of the Swiss Canadian Chamber of Commerce Toronto and Montreal Publication de la Chambre de Commerce Suisse-Canadienne de Toronto et Montréal December/January Decembre/Janvier 2009/2010 FEATURE: Consumer Goods REPORTAGE : Industrie des biens de consommation FEATURE: Consumer Goods REPORTAGE : Industrie des biens de consommation
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Publication of the Swiss Canadian Chamber of Commerce Toronto and MontrealPublication de la Chambre de Commerce Suisse-Canadienne de Toronto et Montréal
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CON
TEN
TS /
IND
ICE
FEATURE / REPORTAGE
Consumer Goods / Industrie des biens de consommation 4 Quand il fait froid, au Québec, on enfi le Kanuk !
6 Swiss Medical Products for Canadian Skin and Feet
9 Ain’t No Mountain High Enough
12 Nespresso – a Swiss Success Story
20 Embracing Home Entertainment with Style and Flare!
BUSINESS AND TRADE NEWSNOUVELLES ECONOMIQUES
11 The Organization of the Swiss Abroad (OSA) –
L’Organisation des Suisses de l’étranger (OSE)
17 Bruno’s Tip – All work and no play?
18 Karin’s Performance Solutions – The Art of Wasting Time and Money – Meetings
23 Business News
26 Travel News
29 Currency Markets – The Swiss National Bank Reins in the Franc
29 UBS Global Outlook – 4th Quarter 2009
32 Trade Fairs
CHAMBER NEWSNOUVELLES DE LA CHAMBRE
2 Toronto: President’s Message / Upcoming Events
3 Montréal: Message du Président / Evénéments
14 Member Profi le / Profi l d’un membre
17 Scholarship Fund
24 SCCC Ontario – Evening Event at Spoke Club
25 SCCC Ontario – Dinner and Dance
Bienvenu aux nouveaux membres
Welcome New Members 21 CCCS (Montreal) Inc.
Dietiker Chair, 1971 – Swiss Design “Rey” by Bruno Rey
Publication of the Swiss Canadian Chamber of Commerce Toronto and MontrealPublication de la Chambre de Commerce Suisse-Canadienne de Toronto et Montréal
Vice-President:Phillip GyslingMesh Innovations Inc.174 Hallam Street, Toronto ON M6H 1X5Tel: 416-871-8159Email: [email protected]: www.meshinnovations.com
Treasurer:Urs VilligerRE/MAX WEST REALTY INC. 1678 Bloor Street West, Toronto ON M6P 1A9Tel: 416-562-7701Email: [email protected]: www.remaxwest.com/UVilliger
Secretary & Legal Counsel:Bernard LetteLette Whittaker LLP20 Queen Street West, #3300, P.O. Box 33, Toronto ON M5H 3R3Tel: 416-971-4898Email: [email protected]: www.lette.ca
Past President: Ernst Notz2 Hunter Avenue, Toronto ON M6E 2C8Tel: 416-784-2872Email: [email protected]: www.nacora.com
Board of Directors:Rudi BlatterLindt & Spruengli (Canada) Inc.181 University Avenue, Suite 900, Toronto ON M5H 3M7Tel: (416) 351-8566Email: [email protected]: www.lindt.com
Julien FavreUBS154 University Avenue, Toronto ON M5H 3Z4Tel: (416) 345-7033Email: [email protected]: www.ubs.com/1/e/canada
Jean-Jacques HenchozSwiss Reinsurance Company 150 King Street West, # 2200, POB 50, Toronto ON M5H 1J9Tel: 416-408 0272Email: [email protected]: www.swissre.com
Roger HunzikerThe Bata Shoe Museum327 Bloor Street West, Toronto ON M5S 1W7Tel: 416-979-7799 x 242Email: [email protected]: www.batashoemuseum.ca
Sandra Leuba136 Curzon Street, Toronto ON M4M 3B5Tel: 416-616-4251Email: [email protected]
Ronnie MillerHoffmann-La Roche Ltd.2455 Meadowpine Boulevard, Mississauga ON L5N 6L7Tel: 905-542-5522Email: [email protected] Website: www.rochecanada.com
Daniel OehySwissmar35 East Beaver Creek Rd, Unit 6, Richmond Hill, ON L4B 1B3Tel: 905-764-1121Email: [email protected]: www.swissmar.com
David TurnbullCanadian Courier & Logistics Association169 Beechwood Avenue, Willowdale ON M2L 1J9Tel: 416-449-2860Email: [email protected]
Urs UhlmannZurich400 University Avenue, 25th Floor, Toronto ON M5G 1S7Tel: (416) 586-2959Email: [email protected]: www.zurich.ca
Honorary Director:Bernadette HunkelerConsulate General of Switzerland154 University Avenue, Suite 601, Toronto ON M5H 3Y9Tel: 416-593-5371Website: www.eda.admin.ch
Liaison Offi cer Consulate General of Switzerland:Philippe CrevoisierConsulate General of Switzerland154 University Avenue, Suite 601, Toronto ON M5H 3Y9Tel: 416-593-5371Email: [email protected]: www.eda.admin.ch
Executive Assistant:Patricia Keller Schläpfer756 Royal York Road, Toronto ON M8Y 2T6Tel: (416) 236-0039 Fax: (416) 551-1011E-mail: [email protected]: www.swissbiz.ca
Electronic Typesetting and Assembly:Nancy Raitt @ corptype
Printed by: J. B. Deschamps
Dear Members,
By the time you are reading this message, we will have concluded our last event of the year, our annual Dinner and Dance (please see more on page 25 in this issue) held again at the wonderful King Edward Hotel. This event always reminds us that Christmas is just around the corner. Hard to believe that the year 2009 is already drawing to a close! Why is it that when we are 20 time cannot go fast enough, but, when we are nearing retirement age we wish we could step on the brakes of those fast turning wheels!
At this time, we often look back on the year that was and refl ect on our accomplishments and failures and, let’s face it, we probably all have experienced some of both, especially in business! During such moments, I often need to remind myself that loosing an account, spending too much money on a deal or simply not having met every one of my fi nancial targets probably does not mean the end of the world; in fact, it may not even make a dent in the overall performance during my lifetime! More importantly, have I conducted my business in an honourable way without leaving ‘casualties behind me? Have I shown compassion to staff, customers and business friends and associates whenever needed? Have I succeeded in developing my business while keeping up my social responsi-bilities as an employer? Made new friends instead of having lost old ones?
What really drove that point home for me was an interview in November by Lascelles Brown, the (ex) top breakman on Pierre Lueder’s bobsled team, who said he would rather not win an Olympic medal than one under Lueder’s (apparent) ruthless leadership. He said, and I quote, “a lot of people would turn on their friends just to go to the Games. I am not like that. I’d rather have your friendship than an Olympic medal”. Lascelles Brown did not say he did not want a medal, but that he did not want one at any price. For me, Lascelles Brown seems to be more of a “driver” than a “breaker”.
I strongly believe that when we leave this world, we will be judged by how many friends we leave behind rather than how much money.
With this thought I wish all of you and yours a wonderful holiday season full of happiness amongst your loved ones and friends. May the New Year bring you good health, success and many new friendships.
Sincerely,
Hans Munger, President
PS. Please mark your calendars now for our exciting pre-Olympic event at the Granite Club with the former “Crazy Canuck”, Ken Read, on January 28.
Swiss Canadian Chamber of Commerce (Ontario) Inc.756 Royal York Road • Toronto, Ontario M8Y 2T6Tel: (416) 236-0039 • Fax: (416) 236-3634 • E-mail: [email protected] • www.swissbiz.ca
2010 COMING EVENTS
January 28: Pre-Olympic event with Ken Read
April 21: Annual General Meeting
August 17: Pub Night with British Chamber
September 13: Golf Tournament
November 20: Gala Dinner Dance
Further Information can be found on www.swissbiz.ca/upcoming_events or (416) 236-0039
DEC E M B E R/JA N UA RY 3
La Chambre de Commerce Canada-Suisse (Montréal) Inc.Swiss Canadian Chamber of Commerce (Montreal) Inc.
L’année 2009 tirant à sa fi n, voici l’occasion de faire le bilan des événements qui l’ont marquée.
2009 fut remplie de changements et plus particulièrement de diffi cultés, les deux globalement mais aussi localement au sein de notre propre chambre. En début d’année, notre extraordinaire et irremplaçable Président, Jacques Thévenoz, nous a quitté, tout comme d’autres membres très chers à la Chambre.
Le vide laissé par ces disparitions ne pourra pas être comblé.
D’autres défi s attendaient la Chambre et le Conseil d’Administration et nous avons travaillé de concert afi n de les relever au mieux des intérêts de la Chambre.
La Chambre a su surmonter les défi s particuliers et les diffi cultés qui l’ont secoués cette année, grâce particulièrement à deux groupes de personnes.
Premièrement, vous, les membres de la Chambre. Motivés, dévoués et encourageants, vous, les membres de cette Chambre, avez fait preuve d’une participation et d’un soutien incroyables aux événements programmés tout au long de cette année. Ne vous limitant pas seulement à y participer, vous avez donné votre énergie, vos réac-tions et votre support personnels, ce qui a beaucoup aidé et aussi encouragé les volontaires qui les organisaient.
Deuxièmement, les membres du Conseil d’Administration méritent d’être cités pour leur inébranlable engage-ment auprès de la Chambre et de vous. La Chambre a de la chance de pouvoir compter sur une équipe de gens incroyables, qui travaille sur divers dossiers, permettant à l’Info Suisse d’être publiée, continuant à s’investir dans le projet d’amélioration de notre site web, planifi ant les événements et continuant à administrer le quotidien de la Chambre. J’aimerais saisir l’occasion pour remercier ces personnes du merveilleux travail qu’elles ont fait ces derniers mois et durant lesquels j’ai été continuellement impressionnée par leur dévouement, leur enthousiasme et l’important don de leur temps personnel à la Chambre.
Afi n de continuer à travailler étroitement ensemble et à renforcer la communication entre le Conseil et les membres, nous vous contactons personnellement pour pouvoir vous remercier de votre continuelle participation, écouter vos réactions et vos idées pour l’année qui va bientôt commencer et surtout vous souhaiter ainsi qu’à vos proches, un merveilleux temps des fêtes.
Cordialement.
Dear Members,
The year is coming to an end, and with it comes a time to refl ect on the events that marked the year 2009.
It was a year full of changes and particular diffi culties, both globally but also locally in our own Chamber. Ear-lier this year, our extraordinary and irreplaceable President Jacques Thevenoz passed away, as well as other dear Chamber members. This is a loss that cannot be replaced.
Other challenges were placed to the Chamber and the Board of Directors, and we grouped together to work them out in the best interests of the Chamber.
We were able to continue the Chamber, despite the particular challenges and diffi culties this year, thanks to two groups of people. Firstly, you - the Chamber members. Interested, dedicated and supportive, you, the members of this Chamber have shown overwhelming participation at – and sponsoring of- the events planned for you throughout the year. Not limited to simply participating at such events, you have given your personal input, feedback and support, which has been helpful and also encouraging, to the volunteers organizing such events.
Secondly, the members of the Board of Directors deserve to be singled out for their unswerving commitment to the Chamber and to you. The Chamber is lucky to have an incredible team of people in place, who work on different items, ranging from keeping the Info Suisse being published, to continuing to work on our website improvement project, to planning events and keeping the administrative of the Chamber running. I would like to take this opportunity to thank them all for the wonderful work that they have been doing over the last months, during which I have been continuously impressed by their dedication, enthusiasm and important donation of their personal time to the Chamber.
In order to keep on working closely together and strengthening the communication between the Board and the members, we are contacting you personally during this time, to be able to thank you in person for your continued participation, to listen to your input and ideas for the year about to begin, and mostly ….to wish you and your close ones, a wonderful holiday season…
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IN FO SU I SS E8
Consumer Goods / Industr ie des biens de consommation
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Whenever you’re in confl ict with someone, there is one factor that can make the difference between damaging your relationship and deepening it.
That factor is attitude.
William James
Nobody likes dealing with confl icts, espe-
cially when strong feelings are involved. But
there is no way around it: confl icts are a fact
of life. What matters is the way we react to
them. When drawn into a confl ict, some seek
revenge. Others may act macho, cave in, or
look for a scapegoat. Some try to ignore the
situation, hoping that the problem will go
away. But none of these are viable solutions.
And the longer a confl ict goes unsolved, the
harder it will eventually lash back at us.
Differences can be opportunities for cre-
ative and effective solutions, but we all have
our emotions and they often override what
could have been a positive interaction. When
we experience feelings of dislike, alienation,
and disregard then we know that something
went wrong and our main focus should be to
fi x the problem and stop wasting our time.
Are you involved in arguments at work or
at home? Are you having thoughts like “Who
does he think I am?” or “I will show them!”?
Is revenge on your mind? The best advice
I can give you is to deal with the confl ict
now. Put aside your emotions and get back
to basics. Ask yourself, “What is this confl ict
really about?” Be active and do not let the
problem run its course. Begin with a sincere
desire to fi nd a way out for both parties. Pull
back when you experience pushback. Then
let some time pass and tackle the problem
again. But what if it is unsolvable right now?
That may be a reality that you simply have
to accept, but it won’t hurt to try again after
a few weeks or months.
Are you in a confl ict right now? Don’t
procrastinate – deal with it now!
Born in Switzerland, Bruno Gideon now
lives in Toronto. His inspirational tips to help
us improve our daily lives have become
a regular feature both in info suisse and
on our website. His insight and wisdom,
stemming from his vast experience as a
successful entrepreneur and author make
us refl ect on some of our own situations
where we could have used his advice. While
these particular tips are exclusively written
for our chamber, Bruno also has a weekly
e-mail newsletter that you can subscribe to,
free of charge, by signing up on his website
www.brunogideon.com and we encourage
you to do so.
His books, “Wet Behind the Ears”, “Not at
My Expense” and “Don’t Take No for an
Answer!” can be ordered directly through
Bruno’s website. ■
Bruno’s T ip Are You In A Conf l ict?
SCHOLARSHIP FUND OF ONTARIO
The Swiss Canadian Scholarship
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yearly scholarships. It is open to
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Swiss Community.
To fi nd out more about the
availability and eligibility criteria,
please visit the Ontario Chamber’s
website at:
www.swissbiz.ca/scholarship
IN FO SU I SS E18
THE ART OF WASTING TIME AND MONEY – MEETINGS by Karin Lindner
Do you want to know a great cost saving
tip? Avoid and/or reduce meetings. Before
calling a meeting, ask yourself “Is a meeting
the best way to handle this?” or could the
same information be covered in a memo,
e-mail or brief report?
Having said that, I believe that meet-
ings are one of the most important ways
for employees to communicate within the
organization but....there are far too many
that are too long and most are boring and
ineffective. My suggestion: have fewer but
better meetings!
I am sure you have lived through meet-
ings which were a complete waste of time
as they did not accomplish anything.
It is amazing for us to see how many
unstructured meetings take place in orga-
nizations on a daily basis and what’s more
interesting is that there are people who
quite enjoy going to these meetings.
It makes them look really busy. They get
the chance to sit for one, two or even more
hours with a cup of coffee, and it’s a great
excuse to fall behind in their real job. It’s
almost like watching George Costanzia in
one of the Seinfeld episodes - taking on the
busy “business look” and saying “I am so
sorry but I have to go to this meeting.”
Do you know anyone you could call the
Queen or King of Meetings? These are the
ones I am talking about.
I have a vision of replacing the boardroom
table with several treadmills. I am sure this
will be the future for progressive companies.
Every attendee would have to present his or
her material walking on the treadmill. How
long do you think the meetings would be
without coffee, cream and donuts? Certainly
not more than 30 - 60 minutes. People would
be healthier and the cost savings would be
incredible.
I run marathons and I just recently quali-
fi ed for the Boston Marathon. I link physical
activity to my ability to contribute to others,
build better relationships and improve my
health and business success. I believe in
physical vibrancy and energy and I know
that I often come up with the best ideas dur-
ing a run. Why shouldn’t this also work for
business meetings?
Most people have never experienced the
power of effective meetings with satisfying
outcomes and that’s why I want to provide
some brief advice:
1. Have the end in mind:
You have to be clear as to what needs to
be accomplished. What are the objectives
of the meeting? It will help to write down
and complete the following sentence: By
the end of the meeting I want to... i.e.
generate at least three ideas for cost sav-
ings, solve a quality issue, etc.
2. Have an Agenda:
Kar in’s Performance Solut ionsMore With Less
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IN FO SU I SS E26
Travel News
WINTER IN SWITZERLANDBy myswitzerland.com
A NIGHT OUT: LOOK BEHIND THE SCENESImagine what it feels like to have 480 horse-
power at your command, snow, a pale moon
and the crackle of your colleagues’ radio
messages for company. Welcome to the
world of the “Pistenbully” operator. Those
who want to experience it live can hitch a
lift on one in Zermatt. For more info go to
www.zermatt.ch
SKIING: THE BEST, LONGEST AND TOUGHEST RUNSThe longest runs, the most challenging
descents and the best night skiing. We have
gathered all the necessary information for
you. Visit www.myswitzerland.com/winter
for detailed information
PERSONAL BUTLER: DRINKS ON THE SLOPESEvery Monday a butler will serve drinks on
the slopes in Arosa. Attired in proper style
with top hat and tails, a staff member of
the mountain trains offers colorful welcome
drinks (for sure supporting the guests’
good spirits, but are 100% alcohol-free).
Go to Arosa Tourismus at www.arosa.ch for
more info.
THE REAL EXPERIENCE: TYPICALLY SWISS HOTELSService that is a touch more personal,
atmosphere that is authentic, food that is
surprisingly down to earth. Typically Swiss
is no empty promise, but rather the badge
of honor for a hotel experience to be had
only in Switzerland. For more details, go to
www.myswitzerland.com/typically
SWISS.COM
Switzerland is a small country. Less than one hour, and you’re off. – SHORTCUTS, SWISS MADE. –Short walking distances and perfectly harmonised fl ight schedules mean that nowhere in Europe is it quicker and easier to change from one plane to the next than in Zurich. It’s almost a shame that you don’t have more time to enjoy the airport itself, which was awarded the «World Travel Award 2006». For information and reservations, call 1-877-FLY-SWISS or contact your travel agent. Visit SWISS.COM to fi nd out more about all the things we do to make each and every fl ight as comfortable as possible for our guests.
MySwitzerland.comThe Swiss Travel System has the perfect ticket for you to discover Switzerland. Tailoured toyour itinerary the Swiss Pass, Swiss Flexi Pass, Swiss Transfer Ticket or the Swiss Card will bethe perfect solution to ride 20,000 km of train, postal bus or boat routes. Your personal choiceinclude the classic scenic routes such as the Glacier Express, the Bernina Express, the GoldenPass Line, the William Tell Express, and the Palm Express. Also included is the public transportsystem of 38 cities, and the passes give you 50% discount on most mountaintop trains andcable cars. To top if off, you will profit from free entries to over 450 museums.
Our amusement park.
For more information go to www.swisstravelsystem.ch,www.raileurope.ca, or call 1-800-361-RAIL (7245)
IN FO SU I SS E28
FRONT SEAT: ENGINEER FOR A DAYIn the driver’s cab, the ride on the highest
railway transversal in the Alps becomes an
unforgettable adventure. The locomotive
engineer proffers unique information on
railway engineering, while you have a front
seat. On top of it, you will receive a com-
memorative certifi cate and a photograph of
your trip.
For more information, visit the website of
the Rhaetian Railways at www.rhb.ch
SKIING: THE BEST, LONGEST AND TOUGHEST RUNSThe longest runs, the most challenging
descents and the best night skiing. We have
gathered all the necessary information for
you. www.myswitzerland.com/winter
SKATING: SCHUSS DOWN THE ICE PATHPut on your skates – and yes, don’t forget
your helmet – because the skateline will
take you on a 1.8 mile/3km ride down a
natural ice path. When was the last time,
you schussed down on your skates?
www.skateline.ch
EARLY BIRD: SUNRISE ON THE SLOPESHit the slopes fi rst: On weekends the
chairlift start operating as early as 6:30 am
in Lenzerheide. Shortly before dawn the
Stätzerhorn chairlift whisks early risers to the
pinnacle. www.lenzerheide.com/snowrise
HIKING ABOVE THE CLOUDS ON MT. RIGIHigh above the “sea of fog” on Mount Rigi,
you can explore over 22 miles of winter hik-
ing trails. Surrounded by mountain peaks and
the lake of Lucerne, you get most impressive
panoramic views. www.rigi.ch
THE ANIMAL WHISPERER: GAME WATCHINGWhen game warden Jon Gross hikes through
Val Mü stair in winter, he not only enjoys the
enchanting landscape, he also observes the
habits of numerous animals that are found
there. Join Jon Gross on his tour through
pristine natural scenery and get an insight
view. www.val-muestair.ch
SKIBOCK: THE SWISS WAY OF SLEDDINGCut your skis short, add some wood – and
How Switzerland lives, how it thinks, what drives it.The swissinfo.ch news and infor-mation platform reports daily from Switzerland, about Switzerland. An interactive multimedia website in nine languages.
Continued from page 23
IN FO SU I SS E32
12.1 – 16.1 2010Basel – Switzerland Swissbau – Swiss construction and real estate fair
14.1 –17.1 2010Bern – SwitzerlandHoliday and Health Fair – Holiday and Health