Future Group

DEPARTMENT OF BUSINESS ADMINISTRATION

TERM PAPER

OF

E-COMMERCE

On

FUTURE BAZAAR

SUBMITTED TO SUBMITTED BYDr. Syed Haider Ali Abhinav Pandey

MBA(e-B) Sem 3rd Roll No. 01

ACKNOWLEDGEMENT

During the course of this project there have been many people who have been greatly helpful to me within their personal capacities in various ways. I take this opportunity to express my gratitude for the cooperation and patience they have shown.

I would first and foremost like to thank Dr. Syed Haider Ali Sir, who has guided me at every stage of this project.

I would also like to thank my seniors and friends, who have always provided me valuable suggestions and helped me a lot in the completion of the project.

CONTENTS:

1. Introduction2. Terms and Conditions3. Account and Registration Obligations4. Credit Card Details5. Site Security6. Privacy Policy7. Demo of Online Shopping8. Benefits and Risks Associated 9. Online Credit Card Working

E-COMMERCE:

E-Commerce (electronic commerce) is the buying and selling of goods and services on the Internet, especially the World Wide Web. In practice, this term and a newer term, eBusiness, are often used interchangeably. When the Web first became well-known among the general public in 1994, many journalists and pundits forecast that e-commerce would soon become a major economic sector. However, it took about four years for security protocols to become sufficiently developed and widely deployed (during the browser wars of this period). Subsequently, between 1998 and 2000, a substantial number of businesses in the United States and Western Europe developed rudimentary web sites.

Although a large number of "pure e-commerce" companies disappeared during the dot-com collapse in 2000 and 2001, many "brick-and-mortar" retailers recognized that such companies had identified valuable niche markets and began to add e-commerce capabilities to their websites. (http://www.mariosalexandrou.com/definition/ebusiness.asp)

B2C (Business-to-Consumer): Businesses selling to the general public typically through catalogs utilizing shopping cart software. By dollar volume, B2B takes the prize, however B2C is really what the average Joe has in mind with regards to ecommerce as a whole.

Having a hard time finding a book? Need to purchase a custom, high-end computer system? How about a first class, all-inclusive trip to a tropical island? With the advent ecommerce, all three things can be purchased literally in minutes without human interaction. Oh how far we've come! (http://www.digitsmith.com/ecommerce-definition.html)

INTRODUCTION:

Futurebazaar.com is owned and operated by Future Bazaar India Ltd., a subsidiary of Pantaloon Retail (India) Limited. As part of India’s largest retail chain, it enjoys the benefits of buying in bulk for the entire group and keeps the margins low, so the consumer gets a great range of products at great prices.

About the parent company Pantaloon Retail (India) Limited led by Kishore Biyani is the country's largest retailer. It owns and operates multiple retail formats including Pantaloons, Big Bazaar, Food Bazaar, Central, E-Zone, Fashion Station, Depot and many others. Headquartered in Mumbai, Pantaloon Retail is listed on BSE and NSE with a turnover of Rs 2,018 crores for financial year ended 2005-06. Pantaloon Retail was selected as the Best of Best Retailers in Asia by Retail Asia-Pacific Top 500 magazine in 2006. Big Bazaar was awarded the CNBC-Awaaz Consumer Awards in 2006 and the Readers' Digest Platinum Brand Award 2006.

The FutureBazaar promise

Manufacturer’s warranties on all products FutureBazaar sells only original products from authorized dealers; so all applicable products carry the original manufacturer’s warranty. To service any product purchased at FutureBazaar, please visit the authorized service centre of the manufacturer. The invoice accompanying the product is the warranty document.

Guaranteed Delivery Future group guarantees to deliver the exact product selected, without defects. In case consumer has received a different product, or if the product was damaged in transit, buyer can contact within the stipulated time period and future bazaar ensures that it will replace it or refund for it.

Secure Payments Future bazaar ensures that no payment misuse happens, so it works with banks and payment gateways to ensure that your information is protected. Payments are protected both by the company and by the policies of your bank, and the chances of fraud in these channels are actually very low. FutureBazaar openly publishes its office addresses and is part of India’s largest retail company with a presence all over India – so consumer knows how to contact us in person, if required.

Our Simple 15-Day Return Policy If consumer has purchased something at FutureBazaar and the product did not meet the expectations or does not fit the buyer’s need, then buyer can return the product to us; no questions asked, as long as it is in its original packaging and accompanied by its invoice. We will even make the return process simple for you – just contact our customer support and we’ll arrange to pick up the product from your home. Alternately, you can drop it off at the nearest Big Bazaar.

Prompt Customer Support Future bazaar’s customer support is managed by dedicated call centre personnel, who can take decisions and resolve your problems. They are eager to solve the problems and are aware of the processes and means to handle them. In case they cannot solve the problem at their end, they will trigger the required action on the behalf of buyer or advise the best possible method to a successful fulfillment of all the queries/issues.

Terms and conditions:

Membership Eligibility Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If the buyer is a minor i.e. under the age of 18 years but at least 13 years of age he/she may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. FutureBazaar.com reserves the right to terminate the membership and refuse to provide the access to the Site if FutureBazaar.com discovers that consumer is under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by FutureBazaar.com for any reason whatsoever. If consumer is registering as a business entity, then he/she has to represent that he/she have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. Futurebazaar.com makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. FutureBazaar.com will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.

Account and Registration Obligations

"Consumer Information" is defined as any information buyer provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature. Company will protect the Information in accordance with the Privacy Policy. If buyer uses the Site, then he/she is responsible for maintaining the confidentiality of their account and Password and for restricting access to their computer, and you agree to accept responsibility for all activities that occur under your account or Password. Futurebazaar.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by buyer to protect his/her password or account. If buyer knows or suspects that someone else knows the password he/she should notify by contacting us immediately. If Futurebazaar.com has reason to believe that there is likely to be a breach of security or misuse of the Futurebazaar.com Site, we may require you to change your password or company may suspend your account without any liability to FutureBazaar.com.

Buyers also agree to:1. Provide true, accurate, current and complete information about

yourself as prompted by FutureBazaar's registration form (such information being the "Registration Data")

2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if FutureBazaar.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, FutureBazaar.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Pricing Information:

While FutureBazaar.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. FutureBazaar.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, FutureBazaar.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, FutureBazaar.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Futurebazaar.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that FutureBazaar.com accepts the order the same shall be debited to buyer’s credit card account and duly notified to him/her by email that the payment has been processed. The payment may be processed prior to FutureBazaar.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. Future group strives to provide consumer with the lowest prices possible on FutureBazaar.com as well as in all our group stores under the corporate entity -Future Group. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without notice.

Cancellation by FutureBazaar.com There may be certain orders that future bazaar may unable to accept and must cancel. We reserve the right, at our sole

discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If the order is cancelled after buyer’s credit card has been charged, the said amount will be reversed back in the Card Account.

Cancellations by the customer In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. On cancellation of an order after it has been processed/approved by FutureBazaar.com, the cancellation charges will become applicable @ flat rate of 5% of the order value. FutureBazaar.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by FutureBazaar.com and accept FutureBazaar.com decision regarding the cancellation. Products once dispatched cannot be returned. Nothing herein will prevent you from returning the product pursuant to rights available to you under applicable law.

Third Party Products: Along with the other terms and conditions these additional terms are applicable in case consumers have bought any products not manufactured by FutureBazaar.com and its group companies. In other words these additional terms and conditions are applicable in case consumer buy products sold on FutureBazaar.com by third party vendors.

Consumer understands and agrees that there may be certain products, which will be sold on the Site by third party vendors (“Vendors”). FutureBazaar.com may not be able to control the transactions or the acts and omissions of the Vendors in such

transactions. When buyer buys such products from Vendors on the Site the following additional terms and conditions will become applicable: FutureBazaar.com is not responsible for any non-performance or breach of any contract entered into between consumer and the Vendor. FutureBazaar.com cannot and does not guarantee that the Vendors will perform any transaction concluded on the Site.FutureBazaar.com does not make any representation or warranty as to the attributes (such as quality, worth, marketability etc.) of the items or services proposed to be sold on the Site by the Vendor. In particular, FutureBazaar.com does not implicitly or explicitly support or endorse the sale of any items or services on the Site. You release and indemnify FutureBazaar.com and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors on the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, FutureBazaar.com cannot control the information provided by other Vendors, which is made available on the Site. You may find other Vendor’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with foreign nationals, underage persons or people acting under false pretense.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on FutureBazaar.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. I.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide

the correct and valid credit card details to FutureBazaar.com. Further the said information will not be utilized and shared by FutureBazaar.com with any of the third parties unless required by law, regulation or court order. FutureBazaar.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Fraudulent /Declined Transactions FutureBazaar.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. FutureBazaar.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may not use the Site for any of the following purposes:1. Disseminating any unlawful, harassing, libelous, abusive,

threatening, harmful, vulgar, obscene, or otherwise objectionable material.

2. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

3. Gaining unauthorised access to other computer systems. 4. Interfering with any other person's use or enjoyment of the

Site. 5. Breaching any applicable laws; 6. Interfering or disrupting networks or web sites connected

to the Site. 7. Making, transmitting or storing electronic copies of

materials protected by copyright without the permission of the owner.

Modification of Terms and conditions of Service FutureBazaar.com may at any time modify the User Agreement without any prior notification to you. Subsequent to any modification of the User Agreement, we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on FutureBazaar.com. You can access the latest version of the User Agreement at any given time on FutureBazaar.com. You should regularly review the User Agreement on FutureBazaar.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.

Governing Law and Jurisdiction This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by FutureBazaar India Ltd. and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as

amended from time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions: All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to FutureBazaar.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain FutureBazaar.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to FutureBazaar.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, FutureBazaar.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. FutureBazaar.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.

FutureBazaar.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity.

Copyright & Trademark: FutureBazaar.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of FutureBazaar.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to FutureBazaar.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of FutureBazaar.com. You may not modify, distribute or re-post anything on this website for any purpose. The FutureBazaar.com names and

logos and all related product and service names, design marks and slogans are the trademarks or service marks of Future Bazaar India Ltd. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply FutureBazaar.com endorsement, sponsorship or recommendation of the third party, information, product or service. FutureBazaar.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of FutureBazaar.com or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by FutureBazaar.com ,one of its affiliates or by third parties who have licensed their materials to FutureBazaar.com and are protected by Indian and international copyright laws.

The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of FutureBazaar.com and is also protected by Indian and international copyright laws.

Indemnity: You agree to defend, indemnify and hold harmless FutureBazaar.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to FutureBazaar.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination: This User Agreement is effective unless and until terminated by either you or FutureBazaar.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. FutureBazaar.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to FutureBazaar.com. Upon any termination of the User Agreement by either you or FutureBazaar.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. FutureBazaar.com’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers:

The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site. The Site provides content from other Internet sites or resources and while FutureBazaar.com tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. FutureBazaar.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, FutureBazaar.com or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of FutureBazaar.com to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you.

Site Security:

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. FutureBazaar.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to

interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from FutureBazaar.com on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer). The Website Visitor/Customer acknowledges and unequivocally accepts that FutureBazaar at their sole discretion may monitor the IP Address & other relevant information of each login session of the customer, and the same may be subsequently used for any investigation or in evidence. We may also use cookies to determine the authenticity of orders and for our internal risk analysis. The customer, by virtue of mere signing-up for and/or logging into Future Bazaar’s website for purchases indicates unequivocal acceptance of these conditions.

Entire Agreement: If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and FutureBazaar.com with respect to the FutureBazaar.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and FutureBazaar.com with respect to the FutureBazaar.com sites/services. FutureBazaar.com's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy Policy:

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Site.

Privacy Policy: FutureBazaar India Limited and its subsidiaries and affiliates ("FutureBazaar.com") respect your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by FutureBazaar.com. You are advised to please read this Privacy Policy carefully. By accessing the services provided by FutureBazaar.com you agree to the collection and use of your data by FutureBazaar.com and certain authorized third party service providers in the manner provided in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website: FutureBazaar.com (“Site”) This Privacy Policy describes the information, as part of the normal operation of our services; we collect from you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about FutureBazaar.com practices so that you can make informed decisions. By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

1. Your Privacy –

Our Commitment at FutureBazaar.com, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

We want you to: 1. Feel comfortable using our Site. 2. Feel secure submitting information to us. 3. Contact us with your questions or concerns about privacy

on this Site. 4. Know that by using our Site you are consenting to the

collection of certain data.

2. FutureBazaar.com Privacy Guarantee:

FutureBazaar.com promises that we will not sell or rent your personal information to third parties (except as provided in this Privacy Policy) without your consent. We and/or certain authorized third party service providers will use the personal information provided by you to provide you with the services, which are offered on FutureBazaar.com. From time to time we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.

3. What Information is or May Be Collected from consumer? FutureBazaar.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our Site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile

forms. We also monitor customer traffic patterns and Site use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.

Anonymous Information: We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from "cookies" sent to your browser from: a. web server cookie stored on your hard drive b. an IP address, assigned to the computer which you use c. the domain server through which you access our service d. the type of computer you're using e. the type of web browser you're using FutureBazaar.com uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring etc. Non-registered visitors of the Site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. Whilst you do not need to allow your browser to accept cookies in order to browse much of our Site or to access many of our services, you must have cookies enabled if you wish to shop online at any of or access any areas reserved for registered users. Personally Identifiable Information:

We may collect the following personally identifiable information about you like:

Name including first and last name Mobile phone number and contact details ZIP/Postal code Demographic profile (like your age, address ); and Opinions of features on our Sites.

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

4. Who Collects the Information?

Future bazaar collects anonymous traffic information from you when you visit our Site. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof. Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. The Site contains links to other Web sites. We are not responsible for the privacy practices of such Web sites, which we do not own, manage or control and we urge you to study the privacy policies of such Web sites.

5. Our Use of Your Information? We use your personal information to:

Help us provide personalized features. Tailor our Site to your interest. To get in touch with you when necessary. To provide the services requested by you. To preserve social history as governed by existing law or policy.

We use contact information internally to: Direct our efforts for product improvement. Contact you as a survey respondent. Notify you if you win any contest; and

Send you promotional materials from our contest sponsors or advertisers.

Generally, we use anonymous traffic information to: Remind us of who you are in order to deliver to you a better and

more personalized service from both advertising and an editorial perspective.

Recognize your access privileges to our Site. Track your entries in some of our promotions, sweepstakes and

contests to indicate a player's progress through the promotion and to track entries, submissions, and status in prize drawings.

Make sure that you don't see the same ad repeatedly. Help diagnose problems with our server. Administer our Site. Track your session so that we can understand better how people

use our Site.

6. Our Disclosure of Your Information:

We will not use your personal information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:

We have your permission; To provide products or services you've requested; To help investigate, prevent or take action regarding unlawful

and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of FutureBazaar.com terms of use or to defend against legal claims; and

Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

7. What Choices are available to consumer regarding Collection, Use and Distribution of Information?

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to browse

our Site. However, we offer some services only to visitors who do register. You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. FutureBazaar.com reserves the right to send you certain service related communication, considered to be a part of your FutureBazaar.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time. Please use the contact information provided below for the above purposes.

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

8. Security: To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

9. Access or change your personally identifiable information: To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on FutureBazaar, your FutureBazaar.com ID and Password are required in order to access your profile information.

Demo of Online Shopping:

Step 1: Search

There are 3 ways by which you can locate products on our site.

1. Keyword Search There is a Search Box in the header (right hand top corner) of all futurebazaar.com Shopping pages.

Enter the product/item that you want to locate for in the Search Box (Eg: If you want to buy Jewellery, you can type Jewellery or Gold Jewel in the Search Box). You can also search for products within a category.

Then Click on the Go ButtonThe next page will display the Search Results with suitable Products for you to choose from.

2. Category/Sub-Category Search Products at futurebazaar.com are divided in Categories and Sub-Categories with further sub-division, displayed in the left navigation panel. You can browse through each of these Category levels by clicking on the + and – icons until you find your desired product type.

3. Advanced Search The Advanced Search Option offers multiple options and commands to further refine your Search. You can undertake a detailed Search based on the following criteria:

Search within a Category Price Range (Max & Min).

The Advanced Search link is located on all the top right hand corner of every futurebazaar.com Shopping page. Steps for an Advanced Search are as below:

Click on the Advanced Search link on any futurebazaar.com Shopping pages

Enter the relevant Search Fields Click on Submit.

Future Bazaar gives you a number of shopping options while viewing your shopping cart.

You can alter the Quantity in your Shopping Cart by selecting the amount in the drop down box provided

You can select and save items in your Shopping Cart and buy them at a later date. All you need to do is click on the 'Save Shopping Cart' link

To remove an item from the Shopping Cart just click on the 'Delete' icon next to the Product

Once you have completed your Shopping you can Check Out by clicking on the 'Proceed to Check Out' link. You can also Continue Shopping by clicking on the 'Continue Shopping' icon

If you have made a final decision to buy the Product, Click on the Proceed to Check Out from the Cart Page.

Step 2: Register

You must be a registered member of futurebazaar.com to be able to BUY online. However do not fret; the Registration process is fast, easy and totally FREE!

Click on the Sign up here link on the Log in Page

These are the steps to register with futurebazaar.com

1. Enter your Basic Information to start building an enduring relationship with futurebazaar.com. The most important of these will be your First Name, Last Name, Address and Telephone Numbers.

2. Enter your Email address which will also function as your User Name for futurebazaar.com

3. Enter your Password and Reconfirm the same.

Step 3: Buy

Once you Click on the proceed to the Checkout Button on the Shopping Cart page, you will be taken to the Shipment Details page where your Shipping Address will be Repopulated from your Registration Address, which can be edited, if necessary. Once you have entered the appropriate Shipping Address you can choose to pay for the selected Product/s using a variety of options. They are:

1. Credit Card – Visa/Master/American Express 2. Net Banking – ICICI/HDFC 3. Cheque/Demand Draft

Tips to help you Protect your Privacy Online (Password Related):

Use a combination of at least 6 to 8 letters, numbers, and special characters (example - Beatlesfan#28, $uperman1963) for your password

Use multiple words without spaces (example - bestjetpilot). Don't use single words that can be found in any dictionary

(example - kangaroo). Don't use personal information others can easily obtain or guess

(example - your name, phone number, or birth date). Don't use your email address You should create a password that's secure, but still easy for you

to remember! Don't share your password with others, and avoid using the same

password for other online accounts. Never give your Billing Information except to facilitate a

purchase. If you have fallen for an online scam and gave out your

password, change your password right away. You can do this by using the Change Password Link in the My Account Section.

Benefits and Risk associated with the Payment Methods:

Listed below are the benefits and risks associated with the most common Payment Methods.

Payment Method Benefits and Risks

Credit Cards – Master / Visa / American Express

Payment is made by Using Credit Cards

Fast , easy and Secure way to accept PaymentsEliminates delay and Follow up for PaymentLow Cost

Net Banking (Online Transfer of Funds)

Buyer Transfers funds from his Account to FutureBazaar Account through Online Banking i.e. on the Internet. 

Fast, easy and Secure way to accept PaymentsEliminates delay and Follow up for PaymentLow Cost

Cheques

 Traceable to a particular Mailing AddressProvides a Proof of PaymentMost Banks provide a Stop Payment service if problems arise before the cheque is cashed

Demand Drafts

Demand Drafts are similar to Money Orders, except that they can be issued in any currency. Major Banks and International Exchange Services offer Demand Drafts

Demand Drafts are traceable

Note: Most Banks charge the person requesting the draft to pay a fee. If your item is of low value, this fee could be more than the value of your item. If choosing to pay with this method, make sure you are aware of all the fees beforehand and factor this into your final price estimate

Credit Card Payments

For B2C transactions, many overseas customers use credit cards for online purchases, but credit cards are not a universally common method of online payment. For example,

regulations in some countries hold cardholders liable for fraudulent charges, other countries are culturally cash-based, and others simply do not like credit. Nonetheless, to offer credit card payment services, a company must establish a credit card merchant account with a bank. The bank will process the transactions in exchange for a fee. Companies should compare the fee structures of banks to see which works best for the size and number of transactions expected.

While fast, credit cards carry their risks. Chargeback’s can be very costly for online exporters. Common chargeback reasons are: fraud, dispute over the quality of merchandise, non-receipt of merchandise, or amount charged to card was incorrect. Companies accepting online credit card transactions should be knowledgeable about their credit card and bank's policies toward chargeback’s and how to avoid them.

How does online credit card processing work:

Credit card payment is the most common way of online transaction, yet when it comes to understanding how credit card processing works most of us are quite confused. We have already published a post that describes how to set up payment processing in an online store. The current post is an attempt to give a general overview of the credit card processing thru Internet in simple terms.

When a retail store cashier swipes your credit card thru credit card terminal, the following process takes place: credit card and payment details are sent electronically to merchant’s acquiring bank, which contacts credit card issuing bank; in case transaction is approved, funds are deposited on the merchant’s account. Online credit card processing in ecommerce adheres to the same processing steps, except the physical credit card terminal that swipes your card in a retail store is substituted by payment gateway (Authorize.Net, 2checkout, etc.) – a service that processes online payments in a secure way.

The overall credit card processing scheme in an online store usually looks like the following:

A merchant needs to have a merchant account and a payment gateway account in order to set up credit cad processing in his store.

Let’s follow the steps from the time a customer types his credit card number in an online store to pay for his order till he receives a response whether the payment went thru:

1. A customer places an order and types his credit card number on a secure site of an online store. Store administrator sees the shopping cart details, which include order and billing information.

2. Shopping cart details along with merchant account are sent to payment gateway secure server for processing.

3. Payment gateway forwards transaction information to merchant’s acquiring bank.

4. Merchant’s acquiring bank forwards transaction information to the credit card issuing bank for transaction verification.

5. Credit card issuing bank verifies transaction and sends response code (Approve, Deny, and reason for denial if applicable) back to merchant’s acquiring bank.

6. Merchant’s bank sends credit card transaction details and response back to payment gateway. If payment is approved, the bank will deposit funds on a merchant’s account at the scheduled time.

7. Payment gateway sends transaction details and response back to merchant’s online store.

8. Payment information is displayed to the customer; i.e. “credit card was charged”, “credit card was denied”, etc.

Bibliography:

1. (http://indiaretailbiz.wordpress.com/2007/01/12/futurebazaarcom-the-new-online-shopping-destination/ )

2. (http://www.mariosalexandrou.com/definition/ebusiness.asp)

3. (http://www.digitsmith.com/ecommerce-definition.html)