Future Group Internship

“Title”

Summer Internship Report Submitted to

VEL’S INSTITUTE OF SCIENCE, TECHNOLOGY AND ADVANCED STUDIES (VISTAS)

(VELS UNIVERSITY)

(ESTD. U/s 3 of the UGC Act, 1956)

In partial fulfillment for the degree of the requirement for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

(LOGISTICS & SUPPLY CHAIN MANAGEMENT)

Submitted by

K.V.ANOOP (09305105)

Under the guidance of

Mr.M.MUTHU RAMAN, M.B.A, M.Phil.

SCHOOL OF MANAGEMENT STUDIES (VIBA)

VELS UNIVERSITY

P.V.VAITHIYALINGAM ROAD,

OLD PALLAVARAM

CHENNAI-600 117

(2009-2011)

School of management studies (VIBA)

BONAFIDE CERTIFICATE

This is to certify that internship report titled “A STUDY ON VENDOR AND GOODS INWARD MANAGEMENT “is a bonafide record of work carried out by K.V.ANOOP (09305105) School of management studies, under VELS UNIVERSITY submitted in partial fulfillment of the requirement for the award of the degree of master of business administration from the VELS UNIVERSITY.

HOD- management studies (PROJECT GUIDE)

Acknowledgement

This project report was written during the period June-July 2010 and is the result of 4 weeks

of hard work. These 4 weeks have been a very interesting period that has provided me

with a deeper knowledge about the area of Store operation. With this project, I hope to

develop a futuristic view of industry’s progress.

A study like this cannot be completed without help from other persons and therefore I would like

to express my gratitude to all persons having contributed for completion of this project.

First of all, I would like to thank Mr.Ishari.K.Ganesh, M.Com, MBA, PhD., Chancellor of VELS University, for giving me an opportunity and encouragement to do projects outside to learn things practically and gain knowledge regarding our subjects.

I am very much grateful to DIRECTOR-M.B.A Dr.P.GOVINDHARAJEN, M.A., and PhD Master of Business Administration vel’s university for providing me all the facilities during the period of my study in this college.

I would like to thank Mrs. Preetha M.B.A, M.Phil, Head of the Department of VIBA, MBA,

VELS University for encouraging us to complete the project on time and giving necessary tips.

I would like to thank Mr.M.Muthuraman, MBA. M.Phil, guiding me for this whole project

from the beginning to the end and giving necessary suggestions and corrections without

hesitation for the doubts and questions asked by me.

Furthermore, I would thank to Mr. Udhay Shankar HR Manager Big Bazaar and

Mr.Karthick Sharma Marketing Manager Big Bazaar to provide us relevant information for

this project with guidance, inspiration, perspective and stimulating discussion, throughout the

writing of this report.

Last but not least, I thank my parents and all the friends and well wishers who helped me to

complete this report successfully.

DECLARATION

I Anoop.K.V, student of the Department of Business Administration, Vels university would like

to declare that the summer internship project report entitled on “A STUDY ON VENDOR AND

GOODS INWARD MANAGEMENT IN BIG BAZAAR – EXPRESS AVENUE” in partial

fulfillment of Masters degree M.B.A.(Logistics & supply Chain management) for the academic

period 2009-2011. This is my original project work done under the guidance of

Mr.M.Muthuraman, M.B.A., and M.Phil. VELS University - Chennai.

Signature of student

K.V.ANOOP

(Reg. No. 09305105)

Place: Chennai

Date:

Company Certificate

INTRODUCTION

Future Group is India’s leading business group that caters to the entire Indian consumption

space. Led by Mr. Kishore Biyani, the Future Group operates through six verticals: Retail,

Capital, Brands, Space, Media and Logistics:

Future Retail (encompassing all lines of retail business),

Future Capital (financial products and services),

Future Brands (all brands owned or managed by group companies),

Future Space (management of retail real estate),

Future Logistics (management of supply chain and distribution) and

Future Media (development and management of retail media.

The group’s flagship company, Pantaloon Retail (India) Limited operates over 5 million square

feet through 400 stores in 40 cities.

Some of its leading retail formats include, Pantaloons, Big Bazaar,

Central, Food Bazaar, Home Town, E-Zone, Depot, Health & Beauty Malls and online retail

format, futurebazaar.com.

Future Group’s vision is to, “deliver Everything, Everywhere, Every time to Every Indian

Consumer in the most profitable manner.” The group considers ‘Indian-ness’ as a core value and

its corporate credo is - Rewrite rules, Retain values.

Industry Profile

Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India’s leading

business houses with multiple businesses spanning across the consumption space. While retail

forms the core business activity of Future Group, group subsidiaries are present in consumer

finance, capital, insurance, leisure and entertainment, brand development, retail real estate

development, retail media and logistics service and solutions.

Led by its flagship enterprise, Pantaloon Retail, the group operates over 16 million square feet of

retail space in 73 cities and towns and 65 rural locations across India. Headquartered in Mumbai

(Bombay), Pantaloon Retail employs around 30,000 people and is listed on the Indian stock

exchanges. The company follows a multi-format retail strategy that captures almost the entire

consumption basket of Indian customers. In the lifestyle segment, the group operates Pantaloons,

a fashion retail chain and Central, a chain of seamless malls. In the value segment, its marquee

brand, Big Bazaar is a hypermarket format that combines the look, touch and feel of Indian

bazaars with the choice and convenience of modern retail.

In 2008, Big Bazaar opened its 100th store, marking the fastest ever organic expansion of a

hypermarket. The first set of Big Bazaar stores opened in 2001 in Kolkata, Hyderabad and

Bangalore.

The group’s speciality retail formats include supermarket chain – Food Bazaar, sportswear

retailer - Planet Sports, electronics retailer - e-zone, home improvement chain - Home Town and

rural retail chain, Aadhaar, among others. It also operates popular shopping portal.

Future Capital Holdings, the group’s financial arm provides investment advisory to assets worth

over $1 Billion that are being invested in consumer brands and companies, real estate, hotels and

logistics. It also operates a consumer finance arm with branches in 150 locations.

Other group companies include, Future General, the group’s insurance venture in partnership

with Italy’s General Group, Future Brands, a brand development and IPR company, Future

Logistics, providing logistics and distribution solutions to group companies and business partners

and Future Media, a retail media initiative.

The group’s presence in Leisure & Entertainment segment is led through, Mumbai-based listed

company Galaxy Entertainment Limited. Galaxy leading leisure chains, Sports Bar and Bowling

Co. and family entertainment centres, F123. Through its partner company, Blue Foods the group

operates around 100 restaurants and food courts through brands like Bombay Blues, Spaghetti

Kitchen, Noodle Bar, The Spoon, Copper Chimney and Gelato.

Future Group’s joint venture partners include, US-based stationery products retailer, Staples and

Middle East-based Axiom Communications.

Future Group believes in developing strong insights on Indian consumers and building

businesses based on Indian ideas, as espoused in the group’s core value of ‘Indian-ness.’ The

group’s corporate credo is, ‘Rewrite rules, Retain values.’

Future Retail

Retail forms the core business activity at Future Group and most of its businesses in the

consumption space are built around retail. Future Group’s retail network touches the lives of

more than 200 million Indians in 73 cities and 65 rural locations across the country. The group

currently operates around 1,000 stores spread over 16 million square feet of retail space. Present

in the value and lifestyle segments, the group’s retail formats cater to almost the entire

consumption expenditure of a wide cross-section of Indian consumers.

Led by Pantaloon Retail, the group’s flagship company, the group manages some of India’s most

popular retail chains like Pantaloons - a chain of fashion destinations, Big Bazaar - a uniquely

Indian hypermarket chain, Food Bazaar - a supermarket chain that blends the look, touch and

feel of Indian bazaars with aspects of modern retail like choice, convenience and quality and

Central - a chain of seamless destination malls. Some of its other formats include Ethnicity -

India's first concept store, which recreates the experience of a traditional ethnic market in a

modern retail format, Brand Factory, Planet Sports, all, Top 10 and Star and Sitara. The group

also operates India’s most popular online shopping portal www.futurebazaar.com.

Retailing of products and services related to home building and home improvement is led

through the group’s formats, Home Town, a large-format home solutions store, along with

specialized formats for home furniture and home furnishing through, Collection and Furniture

Bazaar and consumer electronics through e-Zone and Electronics Bazaar.

The group also operates India’s leading rural retailing chain, Aadhaar that is present in over 65

locations in rural India. Aadhaar, an agri-service cum rural retail initiative, provides a complete

solution provider for the Indian farmer.

Future Brands

The Future Group has built a strong portfolio of some of the fastest growing consumer brands in

India. This activity is led through Future Brands India Limited, a specialized subsidiary company

that was set up to create and build powerful brands that address the aspirations of the new Indian

consumer.

Some of the key brands in this portfolio include, John Miller, Lombard, Bare, DJ&C, Buffalo

and RIG in the fashion and apparel space. Dream line, present in the home segment, offers a

wide range of products in kitchenware, bed & bath linen, and Home Décor categories.

In the food and home care segment brands include Tasty Treat, Premium Harvest, Fresh & Pure,

Care Mate and Clean Mate.

In consumer durables and electronics space, the group’s brands include Koryo and Sensei.

Consumer Finance

A business division of Future Capital Holdings (FCH), Future Money aims to set a new standard

in the organized retailing for financial services and products by creating a differentiated retail

brand that will make retail finance ‘Simple, Easy and Convenient’. These ‘financial

supermarkets’ provide a range of innovative financial products and services

Future Money proposes to leverage its reach and captive customer base to offer a one-stop

solution for financial products and services. Key product and service lines include consumer

durable loans, personal loans, home equity loans, credit cards, life and non-life insurance, mutual

funds, foreign exchange and money transfer.

The group has also launched Future Card, a unique credit card cum loyalty card that offers

loyalty benefits to card holders in over 24 Future Group retail chains as well as other retail

outlets.

Insurance

Future Group’s foray into life and non life insurance services and products is led through Future

Generali India Life Insurance Company and Future Generali India Insurance Company,

respectively.

Future Group’s partner, Generali Group was established in 1831 in Italy and is now amongst the

three largest insurance companies in Europe and is ranked 30th on the Fortune 500 list. It has

more than 3, 50,000 shareholders, and 70,000 employees and is present in 40 countries across the

globe.

The joint venture company - between Pantaloon Retail and Generali Group - Future Generali

brings in a new wave of innovation in the insurance space. Apart from retailing insurance

products in the exciting environment of shopping malls and consumption centre’s the companies

are also setting up a robust pan-India footprint in over 100 cities and towns across the country.

Future Capital Holdings

Future Capital Holdings Limited (FCH) is the financial services arm of the Future Group and has

three primary lines of business; investment advisory services, retail financial services and

research.

FCH provides Private Equity and Real Estate investment advisory services to onshore and

offshore clients. These investment advisory services include investment analysis, research and

recommendations.

FCH acts as the investment advisor to the Rs. 350 Crore (approximately US$ 89 Million) Kshitij

Venture Capital Fund, an onshore SEBI-registered venture capital fund, whose main focus is

developing retail malls in India. It also acts as the investment advisor to three offshore

investment managers namely:

Indivision Capital Management, the offshore investment manager of the US$ 425 Million

offshore private equity fund, Indivision India Partners.

Horizon Development Management, the offshore investment manager of the US$ 350 Million

offshore real estate fund, Horizon Realty Fund, LLC.

FHL Developments Company LLC, the offshore investment manager of the US$ 200 Million

offshore hotel fund, Indus Hotel Ventures, LLC.

Future Capital Research, our research business, conducts and publishes economic research on

India with the objective of enhancing value creation across our other businesses.

Future Ventures

Future Ventures, seeks to promote and participate in innovative and emerging business ventures

in India. The company intends to play a role in powering entrepreneurship, by promoting or

participating in diverse business activities, primarily in “consumption-led” sectors in the country,

which it defines as sectors whose growth and development will be determined primarily by the

growing purchasing power of Indian consumers and their changing tastes, lifestyle and spending

habits.

The company will also participate in businesses where it exercises control or influence, and can

add value as active shareholders, by utilizing the experience and knowledge of the Future Group,

and specifically its parent, Pantaloon Retail.

Future Human Development Ltd. (FHDL)

Future Human Development Ltd. (FHDL), a Future Group company, was incorporated in 2008

with the unique charter to undertake all the Talent acquisition, Talent management, Talent

retention and Career Progression training. The learning & development at FHDL is unique, in the

manner that it is rooted in Indian ideology, and aims at providing a relevant and contextual

learning experience. Fuelled by its deep belief in the infinite potential of a person, the company

has already introduced more than 25,000 Future Group employees to its basic tenets, and is

geared towards helping more than 40,000 people realize their potential by the year 2010.

Since its inception, FHDL has also branched off into domain specific (retail & allied services)

training, certification, advisory and consultancy. FHDL also recognizes that they can contribute

in the development and grooming of current and future talent across various businesses in areas

such as:

Product and service training

Soft skills training

SOP creation and train the trainer

Training efficiency audits and reports

Extending use of FHDL training facility

Customized training and content generation

Other people development related services

Through these associations, FHDL will not only be involved with the design, development and

delivery of the programs, but also offer a value proposition that takes into account the business’s

needs both in terms of costs and benefits.

With FHDL, Future Group has created a centre of higher learning, which provides the learner an

opportunity to build self and thereby a career through completely Indian references and

methodology, at their three Learning Centers based in Ahmedabad, Bangalore and Kolkata.

FHDL employs a large number of Learning Specialists across locations.

Future Media

Future Media India Limited, aims to create media properties in the ambience of consumption,

and aid consumer-brand engagement, converting footfalls into eyeballs, creating trends and

thereby, the desire to change.

The company was incorporated on March 8, 2006 and its operations commenced from January 1,

2007. The company offers relevant engagement through its media properties like Future Visual

Spaces, Future Activation, Future Print, Future Radio, Future TV, Future Fuel and Future

Theatre.

Visual spaces in the shopping environment include shopping trolleys, carry-bags, elevator doors,

standees, danglers, trial rooms, counters, in-store signage, product displays and facades.

Amongst print properties, Future Media offers My World, a monthly magazine for Future Group

customers. Future Media has also launched Future TV, the first retailer-owned channel in India

that aims to provide a completely unique audio-visual experience within an in-store environment.

Future FUEL is the TV network at BPCL petrol stations, while Future Theatre has acquired on-

screen media rights for all Inox properties.

Future Supply Chain Solutions Limited

Logistics forms a critical business activity across Future Group’s businesses. Future Supply

Chain Solutions Limited (FSCS), a specialized subsidiary, offers strategic, focused and

consolidated approach to meet the group’s large supply chain requirements as well as those of

select supply and business partners.

The Future Supply Chain Solutions team currently oversees the operations of an existing fleet of

over 600 dedicated trucks, contracted from established regional and national transport carriers,

most of which are now equipped with GPS sets. In addition it provides integrated end-to-end

SCM, warehousing and distribution, multi-modal transportation and container freight station.

The total consolidated warehouse space that the company intends to have operational by 2010-11

is nearly 7.50 million square feet.

Leisure and Entertainment

The company’s presence in the fast growing leisure and entertainment space is established

through its affiliate company, Galaxy Entertainment Corporation Ltd and its partnership with

Mumbai-based Blue Foods.

Galaxy Entertainment Corporation Ltd

GECL operates Leisure Brands including The Bowling Company, The Sports Bar and The Brew

Bar. F123 is the company’s kids gaming and entertainment zone while it operates Sportsbar

Express under its The Sports Bar concept.

Future Consumer Products Limited

FCPL is a subsidiary company of Pantaloon Retail India Limited, incorporated in September

2007. The company has two brands under its umbrella - SACH & S Drive, inspired by Sachin

Tendulkar. These brands operate in categories such as foods, apparels, personal care and general

merchandize among others, and are available through Future Group formats.

Shopping Malls

Future Group currently operates six shopping malls: Orchid City Centre and Milan Mall in

Mumbai; Cosmos and Lido Malls in Bengaluru; Ahmedabad City Centre in Ahmedabad and

Cosmos Mall in Siliguri.

In addition the group is engaged in setting up of over two dozen shopping malls and

consumption centre’s, all of which will be operational by 2011.

Leadership

The Future Group employs over 30,000 people and was counted among 15 best employers in

India in a survey conducted by Hewitt Associates in 2007 in association with The Economic

Times.

The Group has developed a strong senior management team with cross-functional expertise in

multiple businesses and is led by its Founder and Group CEO, Kishore Biyani.

Kishore Biyani founded Pantaloons in 1997, followed by a number of popular retail formats

including Big Bazaar, Central, Food Bazaar, Brand Factory and Home Town that now cater to

almost the entire consumption basket of a wide cross-section of Indian consumers.

In the recent years, Kishore Biyani has led the group’s transformation into one of India’s leading

business houses with presence in capital, consumer finance, insurance, brand development, retail

real estate development and logistics.

A staunch believer in the group’s corporate credo, ‘Rewrite Rules, Retain Values,’ Kishore

Biyani considers Indianness as the core value driving the group. He was recently awarded the

Ernst & Young Entrepreneur of the Year 2006 in the Services Sector and the Lakshmipat

Singhania - IIM Lucknow Young Business Leader Award by Prime Minister, Dr. Manmohan

Singh in 2006. He was also awarded the CNBC First Generation Entrepreneur of the Year 2006.

Kishore Biyani was born in August 1961 and is married to Sangita and they have two daughters.

He recently authored a book, ‘It Happened in India’ that captures his entrepreneurial journey and

the growth of modern retailing in India.

Values

Indianness: confidence in ourselves.

Leadership: to be a leader, both in thought and business.

Respect & Humility: to respect every individual and be humble in our conduct.

Introspection: leading to purposeful thinking.

Openness: to be open and receptive to new ideas, knowledge and information.

Valuing and Nurturing Relationships: to build long term relationships.

Simplicity & Positivity: Simplicity and positivity in our thought, business and action.

Adaptability: to be flexible and adaptable, to meet challenges.

Flow: to respect and understand the universal laws of nature.

Vision

Future Group shall deliver Everything, Everywhere, Every time for every Indian Consumer in the most profitable manner.

Mission

We share the vision and belief that our customers and stakeholders shall be served only by

creating and executing future scenarios in the consumption space leading to economic

development.

We will be the trendsetters in evolving delivery formats, creating retail realty, making

consumption affordable for all customer segments – for classes and for masses.

We shall infuse Indian brands with confidence and renewed ambition.

We shall be efficient, cost- conscious and committed to quality in whatever we do.

We shall ensure that our positive attitude, sincerity, humility and united determination shall be

the driving force to make us successful.

MANAGEMENT FUNCTIONIt was described by Henry Fayol in the year 1800 when he was the CEO of a large mining

company. Fayol has noted managers at all levels operating in a profit or nonprofit organization,

must perform each of the functions of:

PlanningThe organization’s long term goal is to capture a major pie in the market share and earn

good profits. For this purpose the organization has:

A Procurement plan where it procures its finished goods (apparels) from various

brand manufacturers.

An outlet site selection plan (to open at convenient and profitable location)

A marketing plan (Collect apparels, footwear etc from companies and allocate store

space etc., Advertising.)

A finance plan on revenues and expenditure and how many stores to open, how

many brands to keep reducing inventory levels.

Directing

New products/ designs to be introduced (Quantity-wise and variety-wise).

Identification of proper stores location

Continuous supply of inventories from suppliers (Preparation of procurement

schedule)

Inventory planning, monitoring, and tracking of work in process.

Coordinating and Controlling

Inventory control to keep the cost at optimum level. Managing work in progress.

Orders placed to the suppliers for inventories.

Volumes of the orders from the customers that the company can handle.

Organized reports at all levels.

Sone Ki Chidiya When the Mughals first came to India they were drawn by the lure of her fabulous wealth -

India was known as the "Sone Ki Chidiya," literally - "The Golden Bird".

According to economic historian Angus Maddison in his book The World Economy: A

Millennial Perspective, India had the world's largest economy in the 1st century and 11th

century, with a 33% share of world GDP in the 1st century and 29% in 1000 CE. During

1700 AD, Mughal era, India’s share was 24%, more than the whole of Western Europe. It

came down to 3.8% in 1950s. Paul Kennedy, in his highly regarded book, The Rise and fall

of the Great Powers: Economic Change and Military Conflict from 1500 to 2000 estimates

that in 1750 India's share of the world trade was nearly 25 percent. It came down to 0.5% in

the 1960s and now stands at around 1.5%.

The Indian economy is once again at the centre of the global attention. As domestic

consumption drives economic growth in India, Future Group hopes to play a pivotal role in

bringing back the Sone Ki Chidiya.

Awards

CNBC Awaaz Consumer Awards 2009

Most Preferred Multi Product Chain - Big Bazaar

Most Preferred Multi Brand Food & Beverage Chain - Big Bazaar

Images Fashion Forum 2009

Most Admired Fashion Group Of The Year - Future Group

Most Admired Private Label - Pantaloons, the lifestyle format

Critic’s Choice For Pioneering Effort In Retail Concept Creation - Central

Coca-Cola Golden Spoon Awards 2009

Most Admired Food & Grocery Retailer Of The Year

Most Admired Food Court

Most Admired Food Professional Indian Retail Forum Awards 2008. Most Admired

Retail Company of the year - Future Group

Retail Face of the Year - Kishore Biyani

Best Retailer of the Year (Hypermarket) - Big Bazaar

Future Group was awarded the Most Admired Retail Company of the year by the Indian

Retail Forum at a glittering ceremony organized in Mumbai. Mr. Kishore Biyani also won

Retail Face of the Year.

India Retail Forum (IRF) is a platform for intellectual insights and information exchange for

the retail business in the Indian subcontinent. The forum presents the business of retail in the

region to a global audience, with the express aim of facilitating understanding about and

encouraging investment in this massive marketplace. Big Bazaar, the value format of Future

Group bagged the Best Retailer of the Year (Hypermarket).

The INDIASTAR Award 2008

Food Bazaar: Best Packaging Innovation

Food Bazaar bagged the INDIASTAR Award for Best Packaging Innovation in India, for its

private label brand Fresh and Pure Chakki Atta.

INDIASTAR Award is a biennial event which aims to promote and encourage excellence in

packaging design, innovation and technology. The contest was established in 1972 and is

considered as the most popular and premier event for India’s packaging fraternity. This year

there were around 357 entries and the participants had to submit a sample of their designs

for selection. With this award, Pantaloon Retail (India) Limited becomes the first Indian

Retailer to win the prestigious INDIASTAR Award.

Retail Asia Pacific 500 Top Awards 2008

Gold Winner - Top Retailer 2008 Asia Pacific

Retail Asia Publishing Pte, the institutor of these awards, aims to set a platform that

appraise raises and recognizes the development and growth of retailing throughout

the Asia Pacific region.

Food, Beverages & Grocery: Future Group.

Most Admired Food & Grocery Retailer of the Year - Consumer's Choice: Big

Bazaar.

The Coca-Cola Golden Spoon Awards 2008, were given away for the first time as a

culmination of the ‘Food Forum India 2008’ - a two day convention which saw the

participation of leading brands, retailers & retail support organizations from across the

globe. The awards were presented to honor enterprise, innovation and achievement in the

food retailing business as a benchmark of excellence.

Coca-Cola Golden Spoon Awards 2008 Most Admired Food & Grocery Retail Visionary of the Year: Kishore Biyani.

Most Admired Food & Grocery Retailer of the Year – Supermarkets: Food Bazaar.

Most Admired Food & Grocery Retailer of the Year - Hypermarkets: Big Bazaar.

Most Admired Retailer of the Year - Dynamic Growth in Network Expansion across.

Their Companies

Pantaloon Retail (India) Limited

Home Solutions Retail India Limited

Future Brands Limited

Future Media (India) Limited

Future Supply Chain Solutions Limited

Convergem Communication (India) Limited

Pantaloon Food Product (India) Limited

Future knowledge Services Limited

Future Capital Holdings Limited

Future Generali India Insurance Company Limited

Future Generali India Life Insurance Company Limited

Future Bazaar India Limited

Weavette Texatyles limited

Winner Sports Private Limited

Staples Future Office Products Private Limited

Talwalkars Pantaloon Fitness Private Limited

CovergeM

Indus League Clothing

Galaxy Entertainment Corporation Limited

Future Consumer Products Limited

Future Ventures India Limited

Foot Mart Retail

Pantaloon Retail (India) Limited

Pantaloon Retail (India) Limited (PRIL), is India’s leading retailer that operates multiple retail

formats in both the value and lifestyle segment of the Indian consumer marker. Headquartered in

Mumbai, the company operates 16 million square feet of retail space, has over 1,000 outlets

(including shop-in-shops) across 73 cities in India and employs over 30,000 people.

The company’s leading formats include Pantaloons, a chain of fashion outlets, Big Bazaar, a

uniquely Indian hypermarket chain, Food Bazaar, a supermarket chain, and Central, a chain of

seamless destination malls. Some of its other formats include Depot, Brand Factory, Blue Sky,

Star and Sitara.

Pantaloon Retail is part of the Future Group which has presence in multiple businesses in the

consumption space including consumer finance, capital, insurance, retail media, mall

development, logistics and brand development.

Home Solutions Retail (India) Limited

Future Group’s business offers complete retailing solutions for all products and services related

to home building and home improvement. The key product categories are CDE (Consumer

Durable & Electronics), Furniture, Home Furnishing & Decor, Home Improvement and Home

Services. HSRIL operates retail format Collection I, Furniture Bazaar, Electronics Bazaar, Home

Town and e-zone.

Future Brands Limited

Future Brands Limited (FBL) has been incorporated on November, 2006 and is involved in the

business of creating, developing, managing, acquiring and dealing in consumer-related brands

and IPRs (Intellectual Property Rights).

Future Media (India) Limited

Future Media (India) Limited (FMIL) was incorporated as the Group’s media venture, aimed at

creation of media properties in the ambience of consumption and thus offers active engagement

to brands and consumers. FMIL offers relevant engagement through its media properties like

Visual Spaces, Print, Radio, Television and Activation.

Future Supply Chain Solutions Limited

Future Supply Chain Solutions Limited (FSCS) has been incorporated as a separate entity and is

involved in the business of providing logistics, transportation and warehousing services for all

group companies and third-parties.

Convergem Communication (India) Limited

Convergem Communication (India) Limited (CCIL) (formerly known as Convergem Retail

(India) Limited) was incorporated to set up a chain of retail outlets for dealing in areas of

communication, data & voice storage and other related products. The company operates

mBazaar, mPort and GenM, among other retail formats.

Pantaloon Food Product (India) Limited

Pantaloon Food Product (India) Limited (PFPIL) was incorporated with the object of sourcing

and backward integration of food business of the company. PFPIL has sourcing and distribution

bases at all key cities across the country.

Future Knowledge Services Limited

Future Knowledge Services Limited (FKSL) was incorporated on January, 2007 and is engaged

in the business of business process outsourcing and knowledge process outsourcing.

Future Capital Holdings Limited

Future Capital Holdings Limited (FCH) was formed to manage the financial services business of

Pantaloon Retail (India) Limited and other group entities. FCH is one of the fastest growing

financial services company in India, with presence in Asset Advisory, Retail Financial Services

and Proprietary Research. The company operates a consumer finance retail format, Future

Money and manages assets worth over US$ 1 Billion through its various funds including

Indivision, Kshitij, Horizon and Future Hospitality. FCH subsidiary companies include Kshitij

Investment Advisory Company Ltd., Ambit Investment Advisory Company Ltd., and Indivision

Investment Advisors Ltd.

Future Generali India Insurance Company Limited

Future Generali India Insurance Company Limited (FGIICL) was incorporated on October 30,

2006 to undertake and carry on the business of general insurance. The approval for carrying on

General Insurance Business has been received from the Insurance Regulatory and Development

Authority of India (IRDA) on September 4, 2007.

Future Generali India Life Insurance Company Limited

Future Generali India Life Insurance Company Limited (FGILICL) was incorporated on October

30, 2006 to establish and conduct the business of life insurance in India, which comprises of

whole life insurance, endowment insurance, double benefit and multiple benefits insurance etc.

The approval for carrying on Life Insurance Business has been received from the IRDA in

September, 2007.

Future bazaar India Limited

Future bazaar India Limited (FBIL) is set up as the e-Retailing arm of the Future Group for

providing on-line shopping experience. Futurebazaar.com was launched on January 2, 2007, and

has emerged as one of the most popular online shopping portals in India. It was awarded with the

“Best Indian Website” award, in the shopping category, by the PC World Indian Website

Awards.

Weavette Texstyles Limited

Weavette Texstyles Limited was incorporated on December 8, 1994 and is involved in the

business of designing, manufacturing, buying and selling, importing, exporting, spinning etc of

various types of textile fabrics.

Winner Sports Private Limited

Winner Sports Pvt. Limited caters to the Sports and Lifestyle consumer space. Winner Sports is

the exclusive India Licensee for retailing and marketing leading international brands including

Converse, Speedo, Wilson, Prince, Spalding and Callaway. It has over 57 stores across 23

locations.

The company operates:

Multi-brand sports specialty stores - Planet Sports

Value-based sports lifestyle format - Sports Warehouse

Mono brand stores - Adidas, Converse, Puma

The company's flagship format, Planet Sports, is a leading name in multi-brand sports and

lifestyle specialty retail space. It has one of the largest collection of international sports and

lifestyle brands and has an extensive offering for sportswear and equipment across all categories

including running, training, fitness, swimming, tennis, golf, basketball, soccer as well as other

lifestyle products across categories like footwear, apparel, accessories and sports equipments.

The company aims to be among the most admired.

Talwalkars Pantaloon Fitness Private Limited

Talwalkars Pantaloon Fitness Private Limited (TPFPL) was incorporated on December 19, 2006

and is involved in the business of setting up gymnasiums and dealing in fitness equipments and

other health products. TPFPL is a 50:50 joint venture between the Company and Talwalkars

Better Value Fitness Private Limited.

ConvergeM

The company has entered into a 50:50 joint venture with Axiom Telecom LLC, UAE on July 20,

2007 to do sourcing and wholesale distribution of mobile handsets, accessories and setting up

service centre’s and authorized after sales service centre’s for mobile handsets in India.

Indus League Clothing

A subsidiary company, Indus League Clothing owns and manages the brands Indigo Nation,

Scullers, Urban Yoga, Urbana and their retail formats.

Galaxy Entertainment Corporation Ltd

Sports player in a multi-sports, multi-product format and to augment India’s sports culture.

Winner Sports strives to provide integrated, reliable and cost efficient sports offerings to Indian

consumers.

Staples Future Office Products Private Limited

Staples Future Office Products Private Limited (SFOPPL) was incorporated on January, 2007

and is involved in the business of dealing in all kinds of office supplies, office equipments and

products. SFOPPL is a joint venture between the Company and Staples Asia Investment Limited

(a subsidiary of Staples Inc USA). The company’s first retail outlet opened in Bangalore in

December, 2007. It is a group company that operates leisure and entertainment chains, The

Bowling Company, The Brew Bar, The Sports Bar, Sports bar Express and Chamosa.

Future Consumer Products Limited

FCPL is a subsidiary company of Pantaloon Retail India Limited, incorporated in September

2007. The company has two brands under its umbrella - SACH & S Drive, inspired by Sachin

Tendulkar. These brands operate in categories such as foods, apparels, personal care and general

merchandize among others, and are available through Future Group formats. SACH launched

with an apparels range for boys between the ages of 9-16 across Big Bazaars in June 2008.

Future Ventures India Limited

Future Ventures seeks to promote and participate in innovative and emerging business ventures

in India. The group intends to play a role in powering entrepreneurship, by promoting or

participating in diverse business activities, primarily in consumption-led sectors in the country,

which will be determined primarily by the growing purchasing power of Indian consumers and

their changing tastes, lifestyle and spending habits.

Foot Mart Retail India Ltd

Foot Mart Retail is a joint venture between Liberty Shoes and the group and operates the Shoe

Factory format.

Product Profile – Big Bazaar

Sections Brands

Cosmetics Olay, Ponds, Himalaya, Garnier, L’Oreal, etc.

Perfumes & Deodorants Reebok, Gatzby, Axe, Zatak, Rexona, etc.

Leather Bags & BeltsLiberty, Dolice & Gabbana, Lewis, Armani,

Roshan, Alpha, VIP, etc.

Sun GlassesRay Ban, Reebok, Fast track, Eye gear, Army,

Armani, etc.

Home SolutionsSleep well, Kurl on, Rubco, Turkey Towels &

Bed sheets, etc.

Foot WearsReebok, Liberty, Spalding, Nike, Puma,

Addidas, Bata, Woodland, etc.

Men’s Apparel Lee jeans, Levis, Reebok, Pantaloons, Gwalior,

Live-in, Cargoes, Trigger, Basics, Derby, etc.

Women’s ApparelWest side, Live-in, Salwars, Sarees, Kurthas,

etc.

Kid’s Apparels Reebok, West side, etc.

Toys & Games Funskool, Lego, Hot wheels, etc.

LaptopsAcer, HP, Dell, Lenovo, Sony, HCL, G7,

Apple, IBM, etc.

RefrigeratorsSamsung, Godrej, LG, Kelvinator, Whirlpool,

Onida, etc.,

Micro Waves Samsung, Kenstar, Onida, LG, etc.,

Television Sets Sony, Samsung, LG, Onida, Sensei, etc.

Travel Bags & Suit Cases Philip, VIP, Samsonite, etc.

Stationeries All range available from kids to office people.

Kitchen Utensils Available at all ranges and prices.

Groceries Available at all ranges and prices.

Provisions All branded provisional items are available.

Refreshments & Juices Coca Cola, Pepsi, Real, Kissan, Tang, etc.

Chocolates Cadburys, Nestle, Mars, Snickers, Parry’s, etc.

Bakeries

Brown breads, Pizza base, Muffins, Fruit

breads, Ginger breads, Flavored breads, Cakes,

etc.

Live Kitchen Briyani (Veg/Non-veg), Fried rice’s, Pulav,

etc.

Sweets & Savories (Live kitchen) North Indian & South Indian varieties

Flour mill (Free Grinding)Free flour grinding also done for the customers

who require immediately, flours.

Ready to cook foodReady to cook packet foods are also available

separately.

FruitsAll varieties from all over the states and

countries imported are available at cheap rates.

Vendor and Goods Inward Management

The goods ordered to the vendors are by using the technology called SAP (System Application

Process), were the managers or department managers do not have to send orders manually to the

vendors or suppliers. When the customer picks up the products from the shelf and bills,

automatically the computer will show the balance numbers available in the shelf and the numbers

available in the store room.

If the stock is up to the dead line, the order for replenishment will be made by the head office

people by seeing through the SAP process, which is called as FKS (Future Knowledge Service).

The FKS people will make the orders by seeing the details they get from the stores. The

department managers do not have to bother about the ordering process.

When the orders are made the logistics section gets a note of it through mail or e-mail. They will

get a copy of the items ordered which will contain the EAN (European Article Number), which

is a number given to the specific product which will not change at any situation unless the

manufacturer changes it. The number is like a trade mark of the product. This number will be

known to all the distributors and retailers all over the world so that it becomes an easy way of

identifying it.

In case the number has been changed without prior notice to the retailer by the manufacturer then

the logistician will check with the number given to single article which is called as AN (Article

Number) which is also available in the bill. By feeding the article number to the computer

system it will show the new EAN and old EAN so that the logistician can easily accept the

product. If the items are in a box then it will be denoted as HU (Handling Unit) is a number on

the box which will contain certain items inside which will be clearly denoted in the bill supplier

gives.

The supplier must carry outbound gate pass which is the note given by the vendor’s or

warehouse’s security and inbound gate pass that is given by the mall security, where the shop is

located.

Before opening the truck the logistician has to make sure that the padlock is sealed with a

number on it which should match in the bill he has in his hand. In case on the way if the padlock

seal has been broken for police check up in the check post, the bill must contain a seal form the

check post officials. If the bill does not have any proper notes the logistician will not touch the

lock and will send the truck away. A complaint is made to the vendor immediately. After

confirming these things are correct, the logistician opens the padlock in front of the department

manager to whom the items are to be given. At the same time the items will be checked and sent

in directly inside the store and placed in the shelf.

The products are then checked one by one with the list the supplier had brought and with the bill

which the logistician has. First they check the EAN, then HU, then AN, then MRP, then number

of Boxes i.e. HU and then total number of Articles or Items.

If the logistician finds any mismatch in the products ordered or with article number, those items

will be sent back by issuing a Discrepancy Note, is just like a bill, which will be signed by the

deliverer, logistician and with the company seal. The discrepancy note will have a number, fed to

the computer by the logistician with product name, number and quantity by using the SAP and

sent to the FKS. The FKS will manage with the vendor and payment will be made for what they

have received.

Findings

I have studied each scope of improvement and tried our best to make a proposition, which have

drawn my attention.

1. While the customers pick up products on the shop floor at various departments, I noticed that

stocks were disappearing very quickly but replenishments were not done at timely manner and

because of this a lot of customers were going back without making any purchase.

To fix this situation that respective Category managers as well as Department managers need to

be careful about the backup stock. Forecasting is to done in well advance.

2. During Big sale days I have noticed that hundreds of customers were waiting on queues .The

line never stop to buy a product, pay the bill. These queues deter many customers to make a

purchase, even worse enter into the store. After selecting products, many customers were leaving

their baskets within the store.

Solutions

So to improve the overall sales volume and profitability of the store, management has to take

necessary steps .To reduce the customer wait time we can implement ‘Queue Buster’ A handheld

device, it’s a mobile handheld it sported a barcode reader, printer, computer, swipe card reader.

In these way customers check out process will be faster in two ways:

a) Customers can get their bill’s printout paid off bill amounts either in cash or credits to store

personals that are using the handheld devices.

b) If anything goes wrong, if the payment is not accepted by the handheld machine, then also

customers reached the POS counter with mobile POS receipts could make the check out process

faster by checking out the receipts they have got from the mobile printers and keep their cash

ready when they arrived at cashiers. Big Bazaar can think over another interesting technology to

deploy to make better shopping experience for its customers especially on the extreme occasions.

I-Scan (Symbol Technologies-New York) it’s a generation in precision replenishment. That

allows the customer to scan the merchandise as they pick the products off-the-shelf, thus saving

them significant amount of shopping time. Once the shopping is completed, they can handover

the device to the customer service desk and can cash-out quickly. Initial investment for

implementation of these technologies might be high but they definitely improve the overall store

profitability, which will offset the initial investments.

CONCLUSION:

These 30 days project training was really informative in the area of HR management, Logistics

management and in customer support desk. They gave exposure on how the goods are ordered;

ordered goods are received in from the vendor, checked in and sent inside the stores. Also learnt

how to handle the customers, vendors and the people from agencies and learnt few things about

SAP (System Application Process). I also learnt how to handle customers in all circumstances

whether they are angry or vexed. For instance: Once a customer got angry due to the delay of

issuing the free gifts at the customer support desk were I was the person handling the customer at

that time, I made the customer relax and issued the gifts which he requires. Later also he started

scolding but I apologized and convinced him for the delay with a smile, at last he shook hand

went casually. It was a critical situation but I understood how each and every customer is

important and retaining them is very essential. It also gave an opportunity to interact with future

group’s CEO Mr.Kishore Biyani of the future group and also other higher officials.