FOREWORD BY CHIEF EXECUTIVE OFFICER ‘Citizen Charter ’ STAR administration i.e. Simple, Transparent, Accountable and Responsive administration ‘Standing Committees’ Timelines Citizen Charter in your hand reconfirms our commitment to provide efficient and prompt services to our allottees and the citizens, with the hope that on their part, they would earnestly respond and reciprocate in a positive way to help us make Noida special. The objective of the is to achieve a in fulfilling the needs of the allottees/citizens. A systematic Grievance Redressal System has been introduced in the form of headed by Senior Officers of the Authority. Each Committee meets once a week on the scheduled day and time. Allottee/Citizen, if he desires, can present his case before the Standing Committee. for various approvals/works have been fixed. We invite allottees/citizens to use this Charter to ensure better standards of service. People are requested to contact the concerned authorities, in case of any non-compliance of the Charter. We invite greater participation, support and assistance from the allottees/citizens so as to provide better services and to make the city clean, green & a better place to live in. Monika S. Garg Chief Executive Officer June, 2007
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FOREWORD BY CHIEF EXECUTIVE OFFICER
‘Citizen Charter’
STAR administration i.e. Simple, Transparent, Accountable and
Responsive administration
‘Standing Committees’
Timelines
Citizen Charter in your hand reconfirms our commitment to provide efficient
and prompt services to our allottees and the citizens, with the hope that on
their part, they would earnestly respond and reciprocate in a positive way to
help us make Noida special. The objective of the is to
achieve a
in fulfilling the needs of the allottees/citizens.
A systematic Grievance Redressal System has been introduced in the form of
headed by Senior Officers of the Authority. Each
Committee meets once a week on the scheduled day and time.
Allottee/Citizen, if he desires, can present his case before the Standing
Committee. for various approvals/works have been fixed. We invite
allottees/citizens to use this Charter to ensure better standards of service.
People are requested to contact the concerned authorities, in case of any
non-compliance of the Charter.
We invite greater participation, support and assistance from the
allottees/citizens so as to provide better services and to make the city clean,
green & a better place to live in.
Monika S. GargChief Executive OfficerJune, 2007
New Okhla Industrial Development Authority
Main Administrative Building, Sector-6, Noida 201 301
CITIZEN CHARTER
This is done by letting
people know the mandate of the concerned Department/ Organization, how they can get in touch with
its officials, what to expect by way of services and how to seek a remedy if something goes wrong. The
Citizen’s Charter does not by itself create new legal rights, but it surely helps in enforcing existing systems.
Thorough care has been taken while preparing this charter, yet in case of any repugnancy inter-se the
Citizen Charter and the Rules/Regulations or Policy Documents of Noida, the latter shall prevail.
New Okhla Industrial Development Authority was established by Govt. of UP in the year 1976 under
Industrial Area Development Act, 1976 to secure the planned development of the industrial
development area. It has a notified area of 14964 hectares falling in 81 villages of Distt. Gautam Budh
Nagar. As per the Master Plan 2021, the various land uses are as follows:
(a) Industrial 20%
(b) Residential 36%
(c) Commercial 04%
(d) Institutional 08%
(e) Infrastructure 15%
(f) Green 17%
(a) to prepare a plan for the development of the industrial development area;
(b) to demarcate and develop sites for industrial, commercial, institutional and residential purpose
according to the plan;
(c) to provide infrastructure for industrial, commercial, institutional and residential purposes;
(d) to provide amenities;
(e) to allocate and transfer either by way of sale or lease or otherwise plots of land for industrial,
commercial, institutional or residential purposes;
(f) to regulate the erection of buildings and setting up of industries: and to lay down the purpose for
which a particular site or plot of land shall be used, namely for industrial or commercial, institutional
or residential purpose or any other specified purpose in such area.
The main objective of this exercise is to improve the quality of public services.
1. ABOUT THE AUTHORITY
2. OBJECTS OF THE AUTHORITY
This is a of the New Okhla Industrial Development Authority to its allottees and citizens
to provide services in a
• time-bound
• transparent
• efficient and
• courteous manner
• for receipt of all applications for any property related issue.
• in the form of Standing Committees headed by senior officers, which
provide an opportunity for personal hearing to the allottees.
• with Chief Executive Officer on every working Tuesday/ Thursday of the week
without any prior appointment.
• with representatives of Resident Welfare Associations/ Industrial Associations/
Traders Associations / Federations and Villagers at notified timings.