Citizen Charter Do Pt

7/27/2019 Citizen Charter Do Pt

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Citizens/ClientsCharter

DOPT


Of

D t t f P l & T i i


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D t t f P l & T i i


DOPT

Contents

Page No.

1. Preface -------------- 3-42. Vision -------------- 53. Mission -------------- 54. Index of Services -------------- 6-165. Grievance Redress Mechanism -------------- 176. List of Stakeholders -------------- 187. List of Responsibility Centres -------------- 198. Indicative Expectations from Service Recipients -------------- 209. Month & Year for the next Review -------------- 2010. Conclusion --------------- 2111 List of abbre iations sed 22 23


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DOPT

Department of Personnel & Training (DOP&T) is one of the three departments under

the Ministry of Personnel, Public Grievances and Pensions. The role of the DOP&T can be

conceptually divided into two parts. In its larger nodal role, it acts as the formulator of policy and

the watch dog of the Government ensuring that certain accepted standards and norms, as laid

down by it, are followed by all Ministries/Departments in the recruitment, regulation of service

conditions and deputation of personnel as well as other related issues. This Department is also

concerned with the process of responsive and people oriented administration. While realizing its

concern, this department intends to formulate Citizens/ClientsCharter with the objective to

serve its clients efficiently. The charter is based on the premise that citizen is the king andgovernment organizations exist not to rule, but to serve the citizens.

This Department does not deal directly with the citizen. However, a miniscule of its

service can be said to be concerned with the citizens particularly the applicants whose names

are recommended by Commissions (UPSC & SSC etc.) for appointment at various levels. The

applicants may qualify to be citizens till they are appointed with the government. The major part

f th i b i d li d b thi D t t i f th t i f th

Preface


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DOPT

The Citizens/ClientsCharter has been revised keeping in view the observations of the

Performance Management Division, Cabinet Secretariat.


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DOPT

To create an enabling environment for the development and management of human

resources of the government for efficient, effective, accountable, responsive and

transparent governance.

Attracting the best talent for the Government, providing excellent career-advancementopportunities, encouraging competence and innovation, adopting a dynamic framework

of personnel policies and procedures, ensuring capacity building at all levels, inculcating

and supporting a culture of transparency, accountability and zero tolerance of

corruption in public affairs, and institutionalizing a system of continuous and

constructive engagement with stake-holders to make the public services in India more

responsive, effective and efficient.

Vision

Mission


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6

Citizens/ClientsCharterDOPT

SI

No.

Services Service/Performance

Standards

Contact details of the

responsible Officer

Weightage

%

Process Documents required Fee

1 Processing of

proposals for

ACC approval.

30 days Shri C.P Jain

Director (ACC)

Tel. No. 23092272

Email:

chetan.irps@gmail.com

Mobile No.8800364141

10 1. Receipt of proposalcomplete in all

aspect

2. Processing ofproposal for ACC

approval.

1. Proposal formats(i) Proforma (with details

of post and

recommended

candidate)

(ii) Check list

(iii) Delay Statement

2.

Clearances(i) Vigilance

(ii) Investigating agencies

(wherever required)

3. Declaration fromcandidate(wherever

required)

4. ACR Dossieralongwith the abstract

of ACRs

5. Recommendation ofPESB/ DPE/Searchcum

Selection Committee

6. Approval ofMinisterincharge

Service Standards


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7


SI

No.


Standards


responsible Officer

Weightage

%


2 Allocation of

Service on thebasis of result

of Civil

Services

Examination

(Display on

website of this

Department)

12 days before

commencement ofFoundation

course

Ms. Gayatri Mishra

Director (AIS)Tel. No. 23092765

Email: dirais@nic.in

10 1. Receipt of reports ofMedical

Examinations

2. Receipt of dossiersfrom UPSC.

3. Entry of vacancies ineach service

category &

preference of

services of

candidates.

4. Entry of dataregarding general

merit candidates.5. Checking of data

regarding claims of

OBC status etc.

6. Running of software,checking etc.

7. Clearance ofprovisional

candidates by UPSC

,if any .

1. Dossiers from UPSC.2.

Availability ofMedical examination

reports

3. Availability of Caste/Degree / DOB

Certificates through

UPSC.


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8


SI

No.


Standards


responsible Officer

Weightage

%


3 Nomination of

candidate to

whom service

allocated for

Foundation

Course

(Display on

website of this

Department)

12 days before

commencement of

Foundation

course

Ms. Gayatri Mishra

Director (AIS)

Tel. No. 23092765

Email: dirais@nic.in

5 1. Service allocation tocandidates

2. Finalization ofacademics for

nomination officers.

3. Deciding onformulae for

nomination of

candidates for taking

in account of various

services, capacity,

ranks etc.4. Development of

software as per

formulae.

5. Running andchecking of data

generated by

software.

1. Consent ofacademics.

2. List of servicesallocated to the

candidates.


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9


SI

No.


Standards


responsible Officer

Weightage

%


4 Release of

holiday list forthe

Government

Departments

/organizations

15th July of

every year

Shri Ashok Kumar,

DS(JCA)Tel. No. 23092589

Email: dirjca@nic.in


5 1. Obtaining ofinformation from

Positional

Astronomy Centre,

Kolkata in May /June

, regarding possible

date of holidays.

2. Identification ofHolidays as per the

Holiday policy of the

Govt.

3. Obtaining ofapproval of

competent authorityand circulation there

of

NA


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10


SI No. Services Service/Performance

Standards


responsible Officer

Weightage

%


5 Release of

Grantsinaid

to staff side

Secretariat of

National

Council (JCM)

(i) 1st

Installment

(ii) 2nd

Installment

15th June of every

year

15th Dec. of every

year

Shri Ashok Kumar,

DS(JCA)

Tel. No. 23092589

Email: dirjca@nic.in

Mobile

No.9711174369

5 1. Examination ofproposal received

from staff side

secretariat.

2. Sanction for releaseof funds issued.

1. UtilizationCertificate for the

funds released in the

previous year ( in

respect of release of

1st

installment)

2. UtilizationCertificate for funds

released as 1st

installment in the

current year ( in

respect of release of

2nd

installment)

NA

6 Grant of

advice on

disagreement

cases with

UPSC on

disciplinary

Matters

60 days Shri J A Vaidyanathan

Director

(Establishment)

Tel No: 23093179

E Mail : dse@nic.in

5 1. Examination of theproposal from

Administrative

Ministry

2. Obtaining ofapproval fromcompetent

authority.

1. Copy of Chargesheet and copy of

Enquiry.

2. Comments onEnquiry reports.

3. Copy of commentsof UPSCs Advice

4. Copy of finaldecision of the

Administrative

Ministry on UPSCs

advice.


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SI No. Services Service/Performance

Standards


responsible Officer

Weightage

%


7 Clarification on

ACRs/APARs

5 working days Shri J A

VaidyanathanDirector

(Establishment)

Tel No: 23093179

E Mail : dse@nic.in

5 1. Examination of theproposal fromAdministrative

Ministry

ACRs Dossiers NA

2. Communication ofDOP&Ts comments

to Administrative

ministry.

Comments of

Administrative

Ministry on the ACR

/APAR

NA

8 Processing for

extension of

ad-hoc

appointments /

Grant of

approval

15 days Ms. Mukta Goel

Director (E.I)

Tel.No.23092479

Email:

dire1dopt@nic.in


Administrative

Ministry.

2. Obtaining thedecision of the

competent

authority.

3. Communication ofthe decision of

DOPT

Proposal from the

Administrative

Ministry

NA


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SI

No.


Standards


responsible Officer

Weightage

%


9 Processing of

proposals for

framing /

amendment /

relaxation of

RRs (including

proposals

received

online on

RRFAMS)

30 days Ms. Mukta Goel

Director (E.I)

Tel.No.23092479

Email:

dire1dopt@nic.in


Administrative

Ministry.

2. Obtaining thedecision of the

competent

authority.

3. Communication ofthe decision of DOPT

1. Complete proposalalong with

prescribed

annexures, available

in DOP&T website/

Handbook on

framing of RRs

2. Formats for onlineproposals available

in DoPT website

(RRFMAS)

NA


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SI

No.


Standards


responsible Officer

Weightage

%


10 Cadre

Clearance for

Personal

Foreign Visits

or/and

Deputation

5 working days (in respect of CSSofficers)

Shri Utkaarsh TiwaariDirector (CS.I)

Tel No : 24629411

E Mail:

Utkaarshrtiwaari@gmail.com

(In respect of CSSS &CSCS officers)

Ms. Vandana Sharma

Director (CS-II)

Tel No :24622365

E Mail:Vandana_sh2001@yahoo.co.in

6 1. Receipt of theapplication in

prescribed format

2. Processingapproval of

competent

authority

3. Communication ofapproval thereon

Duly filled in

Prescribed Form as

available in the

Ministrys website (CS

Division) and

forwarded through

the Cadre Units.

NA


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14


SI

No.


Standards


responsible Officer

Weightage

%

Process Documents

required

Fee

11 NOC for filling up of

posts in Government

organizations

5 working days Ms. Mona Singh

Director (CRD & CS-IV)

Tel No : 24624893

E Mail :

monasingh4@hotmail.com

5 1. Receipt of theapplication in

prescribed format

2. Processingapproval of

competent

authority

3. Communicationof approval

thereon

Applications in

prescribed

format

NA

12 Nomination of officers

under domestic Fundingof Foreign Training

Long Term Training

Programmes(6months 1

year) & Short Term

Training Programmes

(up to 6 months)

30 days before the

commencement ofprogramme

Ms. Deepika Lohia Aran

Deputy Secretary (FT)Tel No : 26168197

E Mail :

deepikalohia@yahoo.com

8 1. Issue of Annualcalendar andhosting on the

Departmental

website calling for

online applications

2. Obtainingapproval of

competent

authority

3. Communication ofapproval to the

officersnominated for the

training

programme.

Completed

nomination form,duly forwarded

NA


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15


SI

No.


Standards


responsible Officer

Weightage

%

Process Documents

required

Fee

13 Nomination of officersfor Advanced

Professional

Programme in Public

Administration (APPPA)

30 days before thecommencement of

programme

Shri P K SubnaniJoint Director (Trg.)

Tel.No.26107967

Email: subnani.pk@nic.in


8 1. Issue of circularand hosting on

the website

inviting

nominations

2. Communicationof approval to the

officers

nominated for the

training

programme.

Completednomination form,

duly forwarded

NA

14 Advice / clarification toMinistries /

Departments on the

issue of

Reservation in services

to SC, ST, OBC, PWD

and ExServicemen

21 days Shri G SrinivasanDeputy Secretary

(Reservation)

Tel No : 23093074

E Mail :

srinivasang37@yahoo.com


Administrative

authority

2. Communication ofthe advice of

DOPT

Proposal fromthe

dministrative

Ministry

NA


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SI

No.


Standards


responsible Officer

Weightage

%


15 Payment tovendors for

invoices,

except air Bill,

submitted

complete in

all respect

31 days Mr. Shri Prakash,Director(Admn)

Tel. No. 23092338

Email: diradmin@nic.in

8 1. Examination ofinvoices

2. Processing ofinvoices

3. Issuing sanction ofpayment

Bills/Invoicescomplete in all

respects

NA


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17


In case of non compliance of the service standards, the service recipients/stakeholders can contact the following Pub lic

Grievance

Officer for redress of their grievance:

Mr. Shri Prakash, Director (Admn)

Room No. 5A, North Block, New Delhi.

Tel. No. 23092338

Email: diradmin@nic.in


The grievance can also be lodged online on the following link:

http://pgportal.gov.in

In case the grievance is not redressed finally, the same can be taken up at higher level to the following nodal authority:

Joint Secretary (AT & Admn.)

193, North Block, New Delhi

Tel: 23093608, 23093668

Email:jsata@nic.in

Escalation of Grievance

Redress of Grievance


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S.No Stakeholders

1. General public at large

2. All Central Ministries/Departments

3. Successful candidates of CSE conducted by UPSC

4. State Governments

5. All officers of All India Services and Central Secretariat Services ( CSS, CSSS)

6. All Central and State Government employees

7. All recognized Secretariat Unions/Associations

8. Staff side Secretariat of National Council/Joint Consultative Machinery (JCM)

9. All Cadre Controlling Authorities of 58 Group Aservices

List of Stakeholders


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19


Sl.

No

Responsibility Centers and

Subordinate Organizations

Address Landline number Email

1. Central Administrative Tribunal (CAT) 61/35, Copernicus Marg

New Delhi110001

011/23387713 catdelhi@nic.in

2. Central Bureau of Investigation (CBI) Plot No. 5B, Opp: Scope

Complex, CGO Complex, Lodhi

Road, New Delhi 110003.

011/24360532 dcbi@cbi.gov.in

3. Central Information Commission (CIC) August Kranti Bhavan, Bhikaji

Cama Place, New Delhi110066

011/26167932 Secycic@nic.in

4. Central Vigilance Commission (CVC) Satarkata Bhavan, ABlock,GPO Complex, INA,

New Delhi110023

011/246510017 vigilance@nic.in

5. Institute of Secretariat Training and

Management (ISTM)

(Old) JNU Campus, New

Mehrauli Road, New Delhi

110067

011/2618530809 istm@nic.in

6. Lal Bahadur Shastri National Academy of

Administration (LBSNAA)

Musoorie, Uttaranchal 0135/2632405;

2632236

adminsec@lbsnaa.ernet.in

7. Public Enterprises Selection Board (PESB) 501, Block No.14, CGO

Complex, Lodi Road, New Delhi

110003

011/24361230 secypesb@nic.in

8. Staff Selection Commission (SSC) Block No.12, CG0 Complex, Lodi

Road,New Delhi110003.

011/24363343

9. Union Public Service Commission

(UPSC)

Dholpur House, Shahjahan

Road, New Delhi 110 069

011/23383802 webupsc@nic.in

List of Responsibility Centers /Attached/Subordinate Organizations


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Applications/ proposals are to be submitted in the formats prescribed, if any.Prescribed formats for services relating to payments/ reimbursements of

Claims, etc can be accessed through intramop.

Relevant documents/ enclosures (duly attested, where required) if any, are tobe submitted along with the application.

Time lines stipulated, if any for completion of formalities for the service deliveryare to be adhered to.

Crosschecking for information/latest position in the matter with concernedofficials before raising a query/grievance.

Release of installment of grants is subject to submission of Utilizationcertificate.

Grievance in respect of service(s) included in the Citizens/ ClientsCharter areto be lodged at

Central Public Grievance Redress and Monitoring System (CPGRAMS)http://pgportal.gov.in

January, 2014

Indicative Expectations from Service Recipients/Stakeholders

Month and Year for the next Review of the Charter


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As part of the Performance Monitoring and Evaluation System (PMES) for Government

Departments, as approved by the Honble Prime Minister, this Department in its first endeavour , has formulated the

Citizens/Clients Charter for the Department. Constant feedback/ suggestions from the recipients/ stakeholders

regarding services delivered are most welcome as this would enable us to improve the service delivery mechanism and

make us more responsive to your needs. Feedback/suggestions on the Charter can be sent to

Shri Shri Prakash

Director (Administration)

Department of Personnel & Training

Room No. 5A, North Block

New Delhi

Telefax No.23092338

Emaildiradmin@nic.in

Conclusion


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Abbreviations Stands forACC Appointments Committee of the CabinetACR Annual Confidential ReportAPAR Annual Performance Appraisal Report

APPPA Advanced Professional Programme in Public dministration ATI Administrative Training InstitutesCGHS Central Government Health SchemeCPGRAMS Central Public Grievance Redress and Monitoring SystemCPIO Central Public Information OfficerCPSU Central Public Sector UndertakingCS Central Services

CSE Civil Service Examination

CTP Cadre Training PlanDO Desk Officer

ECS Electronic Clearance System

JCA Joint Consultative & Compulsory Arbitration

JCM Joint Consultative Machinery

IIPA Indian Institute of Public Administration

ISTM Institute of Secretariat Training & Management

LBSNAA Lal Bahadur Shastri National Academy of Administration

LTC Leave Travel Concession

MOS Minister of State

NOC No Objection Certificate

OBC Other Backward Classes

PSE Public Sector EnterprisesPSUs Public Sector Undertakings

PWD Persons with Disabilities

RRFAMS Recruitment Rules Formulation, Amendment and onitoring

System

RRs Recruitment Rules

Abbreviations used


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SC Scheduled CasteST Scheduled TribeUPSC Union Public Service CommissionUTs Union TerritoriesVRs Voluntary Retirement Scheme


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24


Shri Manoj Joshi, Joint Secretary (AT&A) . Chairman

Shri Shri Prakash, Director (Admin) . Member

Shri Ashok Kumar, Deputy Secretary (JCA) . Member

Shri P. K. Subnani, Joint Director (Training) . Member

Shri C. P. Jain, Director (ACC) . Member

Shrimati Vandana Sharma,Director(CSII) . Member

Shrimati Gayatri Mishra, Director (AIS) . Member

Shri Sandip Jain, Director (IR) . Member

Shri Amarjit Singh , DS (Welfare) .... Member

Shri J Vaidyanathan , DD (Establishment) .... Member

Shri V.M. Rathnam, Deputy Secretary (VIII) .... Member

Smt. Jayanthi Sriram, Under Secretary (B &A) . Member

Composition of the Task Force for reviewing of Citizens /ClientsCharter of DOP&T

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