CONNECT WITH US performics.com facebook.com/performics twitter.com/performics American express* CAPITAL ONE BANK OF AMERICA CITIBANK* DISCOVER CHASE* facebook twitter facebook 6,552,184 2,976,806 1,891,959 1,768,706 1,591,345 1,426,857 HIGHEST ACTIVATION RATE Post by Citibank US showing a quick fix for melting ice cream using hashtag #WellPlayed ACTIVATION RATE: 5% American Express citibank capital one discover chase 741,706 329,702 136,802 98,551 67,166 57,948 twitter most retweets Tweet by Capital One advertising travel options using Venture's #YesMiles RETWEETS: 2,672 YOUTUBE YOUTUBE Socialtools is a global proprietary Publicis Groupe app that tracks competitive performance of brands' Facebook, Twitter, YouTube and Instagram accounts. Performics leverages Socialtools to extract insights and create benchmarks to build client presence in the social space and drive successful brand experiences for participants focused on performance. Average views/video Average number of views per video posted by brand TALKING ABOUT Number of unique users sharing "stories" about the brand page over the last 7 days (e.g. liking, sharing, checking in, etc.) Activation Rate/Post [(likes+comments+shares) / (fans x CM posts)] x 100 bank of america chase bank of america METHODOLOGY PARTICIPANT ENGAGEMENT bank of america** # Fans # Followers AMERICAN EXPRESS BANK OF AMERICA CITIBANK CAPITAL ONE CHASE DISCOVER 40,253 11,638 5,680 3,988 2,891 2,546 # Subscribers most viewed Video by American Express advertising Change- a film about Americans without access to certian financial options, and giving them hope views: 816,048 *Aggregation of institution/card specific pages **BofA_Community Twitter handle S E P T E M B E R 2 0 1 4 SOCIAL SNAPSHOT: finance *July data Talking About Retweets, Mentions and Hashtags Avg. Views Per Video Finance Average Leading Brand 9,829 6,006 38,983 42,279 25,719 118,358