Faveo Servicedesk

www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.

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Self HostedInstall Faveo on

server/hosting of your choice

Open SourceFaveo is 100% is open source for everyone to use and experience the best product in the business.

Ticket ManagementFaveo ticketing

management system helps you to manage

tickets and queries efficiently and

effectively.

Knowledge baseFaveo comes loaded with Knowledge base to define FAQ’s, An easy way for users to help themselves.

Simplifying Customer Support


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Community Pro Service desk

Use on unlimited domain/site

Use on one domain/site

Use on one domain/site

No Support 1 Year support & updates

1 Year support & updates

API documentation API documentation API documentation

Plugins Multi Platform integration



Installation & configuration



FREE $499 $899

Faveo Pricing USDPricing, as simple as it gets

12Faveo Customisation

Hourly cost of Faveo customization


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Auto ReplyFaveo comes auto reply system for every ticket raised and reply.

Customer PortalFaveo comes with customer portal to track ticket status and access knowledge base.

ReportsFaveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved.

CollaboratorsFaveo supports adding multiple collaborators to a ticket.

FeaturesPowerful, yet simple Helpdesk management

Ticketing ManagementFaveo ticketing management system helps you to manage tickets and queries efficiently and effectively.

SLA ManagementFaveo comes loaded with integrated time-assigned resolution and support system based on SLA defined.

Priority ManagementFaveo comes loaded with integrated time-assigned priority ticket resolution and support system.

Rich Text HTML editorFaveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text.


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Help TopicsConfigurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.

Canned ResponsesFaveo comes with ability to define template message for most common queries to save time.

Assign TicketsFaveo allows assignment of tickets to particular agent as well as departments.

Internal NotesFaveo lets you maintain internal notes for each ticket for easy collaboration between the team.

FeaturesPowerful, yet simple Helpdesk management

Multilingual Language uploadFaveo also has multilingual support through which one can customize the entire project to any language.

Email TemplateAll the emails going out from the system can be customized to change design, as well as content.

Ticket MergingMerge duplicate tickets of the same owner.

Ticket RatingClient can give rating to every ticket reply and overall ticket satisfaction.


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Change ManagementTo understand and work to minimize risks of changes to the IT environment.

Asset ManagementIntegrates the physical, technological, contractual, and financial aspects of information technology assets.

Service desk FeaturesPowerful, yet simple Helpdesk management

Release ManagementEncompasses the planning, design, build, configuration and testing

Problem ManagementObjectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented


6Asset Management

Hardware & Software

Incident History

End user ownership

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Warranty & Lease alert4Location5


7Screen Shot of Asset Management


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11Problem Management

Proactive Problem Identification1Problem Categorization & Prioritization

Problem Diagnosis & Resolution

Problem Closure & Evaluation2

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4Major Problem Review5


12Screen Shot of Problem Management


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16Change Management

Online Chat

Raising & Recording Changes1Assessing & Evaluating Changes

Planning Changes

Authorizing Changes

Closing Changes

2345


17Screen Shot of Change Management


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20Release Management

Online Chat

Products1Release

Features

Release Phase

Release Task

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21Screen Shot of Release Management


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MarchFebuaryJanuaryDecember April

MarchGamification

FebuaryTwilio API integration for VOIP and SMS

AprilFaveo Automatic Chat Bots

JanuaryCloud/SaaS Version

DecemberGlobal Tags/short code for email templates

Faveo RoadmapNew features to be added


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Envato MSG91Reseller Club

Faveo Integration


27Dedicated accounts managerA single point of contact for anything


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[email protected] +91 80 3075 2618 www.faveohelpdesk.com

Ladybird Web Solution Pvt Ltd

No.68, 1st Floor, 10th Main, 2nd Stage, Indiranagar, Bangalore -

560038.

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