Eudata 2015 - Act As One with your digital customers

Our Target

Bring together all the Digital Channels providing to the customer a single access point and managing inside all the complexity of the different flows to agent, branches, shops or expert

Digital channels in Customer Service

will overtake voice in two years

Can your company Act as One while

dealing with Digital Customers?

SOCIALBRANCH/SHOP/KIOSK MOBILE

WEB

CONTACTCENTER

BRANCHEMPLOYEES

EXPERT

Act As One

Feel Free to Design your Customer’s Experience…

“Act As One”using Technology to build Value added Customer Journey around your customer

Video Chat for Customer Service

“We consider our inclusion in the Cool Vendor report by Gartner a great confirmation of our mission to enable our customers in providing the greatest digital experience while engaging their clients using web or mobile devices,” said Sandro Parisi, CEO of “Eudata srl”.

Thanks to its flexible structure, Eudata WCS

can be a point solution if you need only specific

features (like chat, video chat, email, …) or your

multichannel / omnichannel / cross

channel solution

BIG Market Applauses

140.000/month session

5000/day Session

3000/day concurrent agents

10 Enterprise Companies

More than:

References:Business Case: http://www.eudata.biz/case-studies/