EOC Show & Tell Valerie Lucus Laine Keneller. AGENDA Introductions Introductions Disasters on Campus Disasters on Campus Video – Aftershocks Video – Aftershocks.

EOCEOCShow & TellShow & Tell

Valerie LucusValerie Lucus

Laine KenellerLaine Keneller

AGENDAAGENDA

IntroductionsIntroductions Disasters on CampusDisasters on Campus

Video – AftershocksVideo – Aftershocks Emergency Management & EOCEmergency Management & EOC IET & Emergency CommunicationsIET & Emergency Communications Pandemic PlanningPandemic Planning BreakBreak ScenariosScenarios

DiscussionDiscussion ConclusionConclusion

UC DavisUC Davis Total population: 50,000Total population: 50,000

30,000 students 30,000 students 20,000 staff and faculty 20,000 staff and faculty (including state-wide (including state-wide

staff that are associated with UC Davis, i.e.: county staff that are associated with UC Davis, i.e.: county extension offices)extension offices)

Other UC campusesOther UC campuses Local CommunityLocal Community Larger CommunityLarger Community

““The Earth has a history of catastrophes and The Earth has a history of catastrophes and that history will continue.”that history will continue.”

Living with Hazards; Dealing with DisastersLiving with Hazards; Dealing with Disasters

William WaughWilliam Waugh

Emergency ManagementEmergency Management

Define “disaster” …Define “disaster” …

Define “disaster” …Define “disaster” …

… … A serious A serious disruptiondisruption in the abilityin the ability of a community or of a community or a society a society to functionto function …. ….

… … causing widespreadcausing widespread human, material, economic or human, material, economic or environmental environmental losseslosses … …

… … which exceed the abilitywhich exceed the ability of the affected community or of the affected community or society society to copeto cope using its own resources. using its own resources.

Disasters that Disasters that plague us … plague us …

8

NaturalNatural EarthquakeEarthquake TsunamiTsunami VolcanoVolcano Landslide, mudslide, subsidenceLandslide, mudslide, subsidence Glacier, icebergGlacier, iceberg Flood, flash flood, seiche, tidal Flood, flash flood, seiche, tidal

surgesurge DroughtDrought Fire (forest, range, urban)Fire (forest, range, urban) Snow, ice, hail, sleet, avalancheSnow, ice, hail, sleet, avalanche Windstorm, tropical cyclone, Windstorm, tropical cyclone,

hurricane, tornado, water spout, hurricane, tornado, water spout, dust/sand stormdust/sand storm

Extreme temperatures (heat, Extreme temperatures (heat, cold)cold)

Lightning strikesLightning strikes FamineFamine

Man-Made Diseases that impact humans and animals Animal or insect infestation HazMat (chem/rad/vio) spill or release Transportation accident Building/structure collapse Energy/power/utility failure Fuel/resource shortage Air/water pollution, contamination Water control structure/dam/levee failure Financial issues, economic depression, etc Communications systems interruptions Terrorism (conventional,

chem/bio/rad/cyber) Civil disturbance, public unrest, mass

hysteria, riot, enemy attack, war, insurrection, strike

Crime, arson Electromagnetic pulse

Hurricane Katrina

August 29, 2005

There are hurricanes on campus …There are hurricanes on campus …

TornadoUnion University, Jackson Tennessee

February 5, 2008

There are tornados on campus …There are tornados on campus …

There are floods on campus …There are floods on campus …

October 30, 2004University of Hawaii

Manoa Valley, Hamilton Library

FirePepperdine University, California (1993 & 2008)

Stony Brook University, New York (Sept 2006)

There are fires on campus …There are fires on campus …

There are active shooters on campus …There are active shooters on campus …

EarthquakeCalifornia State University (CSU) Northridge

November 15, 1994

There are earthquakes on campus …There are earthquakes on campus …

““The epidemic came to the The epidemic came to the University of California in 3 University of California in 3 waves: the first and most waves: the first and most serious in October and serious in October and November of 1918. It November of 1918. It resurfaced briefing in resurfaced briefing in December and again in December and again in January, causing the Spring January, causing the Spring semester to be delayed by two semester to be delayed by two weeks.”weeks.”

There are pandemics on campus …There are pandemics on campus …

Academic AftershocksAcademic Aftershocks

http://www.youtube.com/watch?v=ofXW31CZcHk http://www.youtube.com/watch?v=ofXW31CZcHk

““My job is to tell you things you don’t My job is to tell you things you don’t

want to hear, and ask you to spend money want to hear, and ask you to spend money

you don’t have, for something you don’t you don’t have, for something you don’t

ever think is going to happenever think is going to happen.” .”

The Emergency ManagerThe Emergency Manager

18

Emergency Management is …Emergency Management is …

… … the process of the process of coordinating available coordinating available resourcesresources

…… to to effectively manage emergencieseffectively manage emergencies

…… that that overwhelm day-to-day overwhelm day-to-day operationsoperations, ,

… … thereby thereby saving livessaving lives, , avoiding injuryavoiding injury, , and and minimizing economic lossminimizing economic loss..

Chancellor/Provost

Office of Administration

Stan Nosek

Safety ServicesJill Blackwelder

Emergency ManagementValerie Lucus

Public SafetyAdministrative UnitsAcademic UnitsResearchVetMed/Animal CareMedical Center

Local Cities Yolo County

California OES/AgenciesUCOP

Federal (DHS, FEMA, etc)Professional EM and BCP Groups

19

ResponseRecovery(first 72 hours or so)

Long-Term(Months-Years)BusinessContinuity/Resumption

damage assessment

Life safety,protect property

Short-Term(Days - Weeks)

Incident

… … the process looks like this.the process looks like this.

Emergency Operations CenterEmergency Operations Center

Emergency Operations Center

An EOC is …An EOC is …

1. Defined set of policies/procedures/people, and

2. A predetermined location

3. To provide centralized management of theunexpected.

EOC objectives are EOC objectives are ……

1. To save lives and minimize injuries;

2. To protect property and the environment;

3. To return to normal/ Disaster Recovery Business Continuity

2222

EOC Organization ChartEOC Organization Chart

FirePoliceFacilitiesEHSIETStudent/Employee HealthAnd others

Situation StatusDocumentation

Advance PlanningRecovery Planning

SupplyTransportation

PersonnelEngineers

ProcurementTimeClaims

Department Operation Centers (DOC)Established, staffed and managed by each Department or Office with a need to coordinate the actions of their personnel during a

response or recovery activation of the EOC

ManagementEOC Manager

Executive Policy Team

Operations

University Communications

Plans & Intelligence

Finance

Logistics

Academic Programs

IET Helps Make it Happen!

IET at UC DavisIET at UC Davis

In support of the University's mission, In support of the University's mission, Information and Educational Technology Information and Educational Technology

will deliver an infrastructure of will deliver an infrastructure of technological services appropriate to the technological services appropriate to the requirements of the campus community.requirements of the campus community.

IETIET

VP Office

Communication Resources

Data Center & Client Services

AcademicTechnology Support

Application Development

IET Supports Safety ServicesIET Supports Safety ServicesEOC CommunicationsEOC Communications

o Dataports / wirelessDataports / wirelesso Projection system Audio / VisualProjection system Audio / Visualo EAS (Emergency Alert System) cableEAS (Emergency Alert System) cableo Portable radios (800 MHz)Portable radios (800 MHz)

Notification

Manager notifies IET that DOC will

be activated

Situation Analysis

DOC Manager Contacts EOC to

provide status

DOC Notifies Internal and

External Clients

End

DOC Manager De-activates DOC

Incident Summary Report closed

Manager Activates DOC

Has Status Changed?

DOC Sends Updated

Notification to Internal and

External Clients

Is Incident Resolved?

Responsible Department Drafts Incident Summary

Report

Responsible Department Sends

Draft to Critical Team for Approval

Is Incident Summary Report

Approved?

Responsible Department Sends Incident Summary

Report to Appropriate Recipients

DOC Manager Assigns Incident Summary Report

Ownership

Outstanding Corrective Actions?

Responsible Dept Monitors for Completion

Corrective Actions

Completed?

Incident

Yes Yes

Managing the Incident

Post - Incident Yes

Yes

No

No

No

No

No

Manager contacts Critical Team

Activate DOC?

Has EOC been activated?

Yes

Yes

Department Driven DOC Activation

Yes

No

WarnMeWarnMe

Emergency Notification SystemEmergency Notification System

API built from on-line directory to WARNAPI built from on-line directory to WARN Over 55,000 records uploaded Over 55,000 records uploaded Database refreshed NightlyDatabase refreshed Nightly

Examples of FeaturesExamples of Features

Off-Site Hosted ServiceOff-Site Hosted Service Unlimited # of MembersUnlimited # of Members Monitoring SystemsMonitoring Systems 24 x7 Customer Service24 x7 Customer Service Scheduled Call OutsScheduled Call Outs Pre-Recorded MessagesPre-Recorded Messages Real-Time ReportsReal-Time Reports Response CapabilitiesResponse Capabilities

UC Davis

1 phone call to off-site vendor

Vendor sends hundreds of messages to pre-determined list at once.

work home

email

other

The ‘Listings’ website (a.k.a Online Directory) collects institutional information about faculty/staff/students.

the WarnMe application is the new application built specifically to collect personal information.

A third set of data is collected from places like our student system, our health system (e.g. Pagers for doctors), our student housing system (building information for those students living in the dorms).

All this information is then joined together in a set of Oracle tables and uploaded into the Warn system with the ‘inConnect’ program that Warn provided for us.

The faster we The faster we can notify can notify people in an people in an emergency, the emergency, the faster they can faster they can respond and respond and stop worrying.stop worrying.

GETSGETSNational Communications System

National Security/Emergency Preparedness Priority Telecommunications Services

Ralph ParkerRegional Outreach Coordinator

[email protected]

UC Davis

Government Emergency Telecommunications Service (GETS)

Wireless Priority Service (WPS)

GETS Calling Card &GETS Calling Card & Wireless Priority Service Wireless Priority Service

GETS is an emergency calling card service that can be used from virtually any telephone to provide priority for emergency calls

WPS is an add-on feature subscribed on a per-cell phone basis to provide priority for emergency calls made from cell phones

0123 4567 8910

JAN SMITH

US CITY EOC

Who Has GETS/WPS on Campus?Who Has GETS/WPS on Campus?

EOC Work Stations Back-up EOC PSAPs Computer/IT Center Police/Fire Dispatch Shelters Command Vehicles

Senior Leadership Media Relations Emergency Management and staff Police/Fire Chiefs and staff Police/Fire Field Command Department Heads and staff Team leaders Subject matter experts/trained specialists Others Individuals with an Emergency

Preparedness and Response role.

Individuals who need to communicate anytime/anyplace should have personal GETS

Cards and WPS Subscribed Cell Phones

Key Locations and Functions should have GETS cards for use during emergencies

Emergency Status LineEmergency Status Line(530) 752-4000(530) 752-4000

Collaboration with: IET Emergency Manager University

Communications

UC Davis Home pageUC Davis Home page

Stripped down text Equipment Collocation

Off-site Load Balanced for

heavy Traffic University

Communication Access

UC ReadyUC Ready

This This UC ReadyUC Ready tool will guide you, step by step, to create a tool will guide you, step by step, to create a continuity plan.  Your plan will identify:continuity plan.  Your plan will identify:

CRITICAL FUNCTIONSCRITICAL FUNCTIONS performed by your department, and the performed by your department, and the factors needed for their continuance. factors needed for their continuance.

INFORMATION AND STRATEGIESINFORMATION AND STRATEGIES that will help during and that will help during and after the disaster-event. after the disaster-event.

ACTION ITEMSACTION ITEMS that can be done, starting now, to lessen the that can be done, starting now, to lessen the impact of these events and make us ready to cope. impact of these events and make us ready to cope.

https://ucready.berkeley.edu/begin.cfmhttps://ucready.berkeley.edu/begin.cfm

IET Pandemic PlanningIET Pandemic Planning

“We take this threat of a an Avian Influenza Pandemic seriously and are urging the entire University of California, Davis campus to take the necessary steps to prepare for it.”

Provost Virginia Hinshaw

UC Davis

Pandemic PlanningPandemic Planning

Not the same as seasonal fluNot the same as seasonal flu

Historically inevitableHistorically inevitable

Effect a large % of the populationEffect a large % of the population Normal life isNormal life is

disrupted because of disrupted because of excessive absenteeismexcessive absenteeism

Pandemic PlanningPandemic Planning

1.1. Seasonal (or common) fluSeasonal (or common) flu is a respiratory illness is a respiratory illness that can be transmitted person to person. that can be transmitted person to person.

2.2. Pandemic InfluenzaPandemic Influenza is virulent human flu that is virulent human flu that causes a global outbreak, or pandemic, of serious causes a global outbreak, or pandemic, of serious illness. Because there is little natural immunity, the illness. Because there is little natural immunity, the disease can spread easily from person to person. disease can spread easily from person to person.

Pandemic PlanningPandemic Planning

1918-19 ‘Spanish Flu’ (H1N1): 1918-19 ‘Spanish Flu’ (H1N1): 20-20-40% of the world’s population, 20 40% of the world’s population, 20 million people died, 500,000 in U.Smillion people died, 500,000 in U.S

1957-58 ‘Asian Flu’, (H2N2): 1957-58 ‘Asian Flu’, (H2N2): virus virus was quickly identified due to advances was quickly identified due to advances in technology and a vaccine was in technology and a vaccine was produced, the elderly had the highest produced, the elderly had the highest rates of death, about 70,000 deaths in rates of death, about 70,000 deaths in the United States. the United States.

1968-69, ‘Hong Kong Flu’, (H3N2): 1968-69, ‘Hong Kong Flu’, (H3N2): caused approximately 34,000 deaths in caused approximately 34,000 deaths in the U.S., this virus returned in 1970 the U.S., this virus returned in 1970 and 1972 and still circulates today. and 1972 and still circulates today.

Pandemic PlanningPandemic Planning

Circulating among swine for several years Unusual combination of swine/bird/human genes Meets all the definitions of a pandemic

Novel virus Effective human-to-human spread Present in a large geographic area

World: 36,000 cases in 76 countries – 163 deaths US: 18,000 cases in all states – 18 deaths

H1n1 Pandemic PlanningH1n1 Pandemic Planning

No previous pandemic has been detected so early or watched so closely

The virus writes the rules

Appears it will be of moderate severity

Most patients experience mild symptoms

Virus preferentially infects younger people (>25)

WHO declares Level 6WHO declares Level 6

It is prudent to anticipate a bleaker picture as the virus spreads to areas with limited resources, poor health care, and a high prevalence of underlying medical problems.

Vaccines are in the works Recommends no restrictions on travel and no

border closures

WHO declares Level 6WHO declares Level 6

WHO Statement re: Pandemic Level 6 UC Davis Influenza Pandemic Annex CDC H1N1 (swine flu) Infections Alert for

Institutions of Higher Learning “No Handshakes at Commencement” CDC/OSHA Brief IET Telecommunication Planning Options IET Solutions for Social Distancing Emergency Communication Brochure

Material in your packetMaterial in your packet

Break

5 Dirtiest Places That May Surprise You

Situation 1 of 4Situation 1 of 4

Early October, 2009 Start of regular annual flu

season beginning WHO Pandemic Level 6 –

widespread cases around the world

Individuals are contagious for 1-2 days before symptoms appear

Course of illness is 5-7 days

Situation 2 of 4Situation 2 of 4 Influenza symptoms rate in population overall is about

40% - twice that of the seasonal flu; symptoms generally not worse than seasonal flu, but more people sick because there is no immunity

There has been one ‘wave’ through your community and it was relatively mild.

Experience at other campuses are that the students are getting sick more often and more seriously than staff or faculty.

Nearest major metropolitan area experiencing what looks like beginning of a wave, their public health officer has responded vigorously by closing schools and cancelling public events

Number of cases in this county starting to increase

Discussions with public health officer makes it clear they are going to request all schools close within the next week – for at least two weeks, probably three weeks.

Situation 3 of 4Situation 3 of 4

InstructionsInstructions There will be 3 questions You can ask about what the rest of campus is doing,

but consider these questions from an IT perspective These are problem solving questions For each questions, we’ll ask you to report out with:

What is the problem (from an IT perspective) What are the options How could those options be implemented Who else needs to be involved

Scenario 1Scenario 1

? ? What is the problem (from an What is the problem (from an IT perspective)?IT perspective)?

? What are the options? ? What are the options?

? How could those options be ? How could those options be implemented?implemented?

? Who else needs to be ? Who else needs to be involved?involved?

Based on experience elsewhere, IT Based on experience elsewhere, IT can expect a 30-40% absentee rate can expect a 30-40% absentee rate over the next four weeks.over the next four weeks.

Scenario 2Scenario 2

Classes will be suspended for three weeks.Classes will be suspended for three weeks.

? ? What is the problem (from an IT perspective)? What is the problem (from an IT perspective)?

? ? What are the options? What are the options?

? ? How could those options be implemented?How could those options be implemented?

? ? Who else needs to be involved?Who else needs to be involved?

Scenario 3Scenario 3Non-essential employees Non-essential employees throughout the campus will be sent throughout the campus will be sent home for 3 weeks.home for 3 weeks.

? ? What is the problem (from an IT What is the problem (from an IT

perspective)?perspective)?

? ? What are the options? What are the options?

? ? How could those options be How could those options be

implemented?implemented?

? ? Who else needs to be involved?Who else needs to be involved?

Are You Ready?Are You Ready?

Top 10 Easy Steps Top 10 Easy Steps to Being Better Preparedto Being Better Prepared

Find out who the Emergency Find out who the Emergency Manager is on your campusManager is on your campus

10.10.

What kind of pandemic planning What kind of pandemic planning is going on at your campusis going on at your campus

9.9.

Take advantage of the work Take advantage of the work Berkeley has done for UC Ready Berkeley has done for UC Ready to get your department ready.to get your department ready.

8.8.

Make an Emergency Contact List Make an Emergency Contact List for yourself / your department and for yourself / your department and keep it with you.keep it with you.

7.7.

Be Prepared at HomeBe Prepared at HomePlan for social disruptionsPlan for social disruptionsStock a supply of water and food and Stock a supply of water and food and

other suppliesother suppliesHave OTC and prescription Have OTC and prescription

medications on handmedications on hand

6.6.

Stay informedStay informedUnderstand what a pandemic is and Understand what a pandemic is and

isn’t…isn’t…CDC: “Swine Flu and You” CDC: “Swine Flu and You” www.pandemicflu.govwww.pandemicflu.govwww.who.int www.who.int

5.5.

Keep yourself healthyKeep yourself healthyAdequate rest, healthy food, exerciseAdequate rest, healthy food, exerciseImmunizations and flu shotsImmunizations and flu shots

4.4.

Hygiene EtiquetteHygiene EtiquetteWash your hand frequently with soap Wash your hand frequently with soap

and waterand waterUse hand sanitizer when you can’t Use hand sanitizer when you can’t

washwashUse alcohol wipes on surfaces in your Use alcohol wipes on surfaces in your

officeoffice

3.3.

Learn to cough properly:Learn to cough properly:Why don’t we do it in our Sleeves! Why don’t we do it in our Sleeves! Or Cover your Cough with your Or Cover your Cough with your

ClothesClothes

2.2.

STAY HOME IF YOU ARE STAY HOME IF YOU ARE SICK!!!SICK!!!

1.1.

Wrap UpWrap Up

What did you learn?What did you learn?What are you taking back to What are you taking back to

your campus?your campus?