EBSLG Continental Group Meeting Ljubljana 2004 1 Central Economic Library`s Services and Users` Satisfaction – Opportunities & Challenges Miro Gradisar, D.Sc., head of Central Economic Library and Peter Trkman, MA University of Ljubljana, Faculty of Economics, Ljubljana, Slovenia
33
Embed
EBSLG Continental Group Meeting Ljubljana 2004 1 Central Economic Library`s Services and Users` Satisfaction – Opportunities & Challenges Miro Gradisar,
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
EBSLG Continental Group Meeting Ljubljana 2004 1
Central Economic Library`s Services and Users` Satisfaction – Opportunities & Challenges
Miro Gradisar, D.Sc.,
head of Central Economic Library
and
Peter Trkman, MA
University of Ljubljana,
Faculty of Economics,
Ljubljana, Slovenia
EBSLG Continental Group Meeting Ljubljana 2004 2
Presentation outline
• Presentation of the University of Ljubljana and Faculty of economics
• Presentation of Central Economic Library (CEL)
• CEL user satisfaction survey
• e-services at CEL: opportunities and challenges
EBSLG Continental Group Meeting Ljubljana 2004 3
University of LjubljanaKey facts:
• Established in 1919
• Members: three academies, 21 faculties, two university colleges
• A grand total of 47.000 students enrolled in 1.130 undergraduate and 110 postgraduate programs
• 1.700 full time university staff, assisted by 600 technical and administrative staff
• Faculty of Economics the largest member
EBSLG Continental Group Meeting Ljubljana 2004 4
Faculty of EconomicsKey facts:
• Number of students:– undergraduates: 4.000 (full time); 5.000 (part time)– postgraduates: 1.000 (full time, part time, executive)
A grand total of 10.000 students • Study programmes:
– Business: • Money and Finance, Marketing, Management Information
Systems, Management and Organisation, Accounting– Economics:
• National Economy, International Economics and Business, Finance and Banking
• Staff: academic – 147, admin&support – 70
EBSLG Continental Group Meeting Ljubljana 2004 5
Faculty of Economics
Four halls (total 1.300 seats), numerous classrooms
EBSLG Continental Group Meeting Ljubljana 2004 6
Department of Information Systems
• 20 full- and part-time professors, lecturers, research and teaching assistants– expanding rapidly and increasing in scope– professors have been establishing, maintaining, strenghtening and
developing new links with US and European universities
• Institute for Business Information Systems – application of information systems and technologies in businesses and other organisations
EBSLG Continental Group Meeting Ljubljana 2004 7
CEL presentation• 19 employees – librarians and technical staff• LIBRARY USERS: 8.407 registered, 4.800
active usersstructure: students, professors, researchers,external users
• number of visits: 396.688 per year, more than 1.000 per day
System & Services) - shared cataloguing system of the Slovenian libraries
• different dictionaires available online• Biblio-phone (the mobile phone services for
automatic generation of messages when time limit for borrowing exceeds and for the renewal of borrowing period)
EBSLG Continental Group Meeting Ljubljana 2004 11
ProQuestSCIENCEDIRECT SOCIAL SCIENCE CITATION INDEXSOCIAL SCIENCE PLUS SOCIOLOGICAL ABSTRACTSSWETSCANWEB OF SCIENCEWORLD MARKETING DATA AND STATISTICS
ABI/INFORM GLOBAL COBISS - COBIB COBISS - KATALOG CEK DIGITAL DISSERTATIONSEBSCOhostEMERALD FulltextEUROMONITORFRANCISGV ININSPECIUS - INFO IZUM – COBISSJOURNAL CITATION REPORTSOCLC FIRST SEARCH
Online databases
In testing phase: DATASTREAM Advance 3.5,REUTERS Business Insight
E-services (2)
EBSLG Continental Group Meeting Ljubljana 2004 12
• More than 1.300 diploma works, master’s degrees, and dissertations are now available online (in full text in pdf format). Searching is possible with Google search machine
• It means that the library staff may now concentrate on other activities with higher value-added than just lending the books
E-services (3)
EBSLG Continental Group Meeting Ljubljana 2004 13
Survey of Library users
• In order to better asses the expecations and satisfaction of Library users a special survey was conducted by the Library in November/ December 2003
• The main impact was focused on the needs of our students (graduate nad postgraduate), the needs of faculty members and other Library users were not emphasized
EBSLG Continental Group Meeting Ljubljana 2004 14
Survey Methodology
The survey based on questionary with 15 questions
– Online, and
– hard-copy questionaries
290 responses
EBSLG Continental Group Meeting Ljubljana 2004 15
Survey participants
Structure of survey participants (per status)
75%
9%
8%5%
1%
2%full time graduate student
part time graduate student
part time postgraduatestudent
full time postgraduatestudent
student of another faculty
other
EBSLG Continental Group Meeting Ljubljana 2004 16
Results (1)
• main reasons for visiting CEL: – borrowing of textbooks (69%)– use of computers and Internet access (62%)– borrowing of other books (59%)
EBSLG Continental Group Meeting Ljubljana 2004 17
Results (2)
• Most visitors come to CEL few times a week (46%) or a daily (12%)
• Satisfaction with library, staff, equipment is generally high (between 3 and 4 on a scale 1-5)
• Students want more copies of textbook. They want to borrow textbooks for longer period of time
• As the access to most online databases is limited to computers at FEUL, the number of computers in computer room should be increased
EBSLG Continental Group Meeting Ljubljana 2004 31
Mission
All activities strive to achieve the final objective of everyone involved:
to enable students, faculty members and other library users to find the desired information quickly, efficiently and in a user friendly way, regardless of the source.
EBSLG Continental Group Meeting Ljubljana 2004 32
Conclusion
• In today’s world information is crucial
• Possibilities to obtain information are increasing
• Libraries play important part to achieve the information
• e-services are partly complement and partly substitute for existing ways