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Digital Workspace Transformation

Best Practices from the FieldMason Uyeda, VMware, Inc.

Matthew Stepanski, VMware, Inc.Mitesh Pancholy, VMware, Inc.

Sean Maxwell, VMware, Inc.

Moderator: TJ Vatsa, VMware, Inc.

LDT2188PU

#LDT2188PU

VMworld 2018 Content: Not for publication or distribution

2©2018 VMware, Inc.

This presentation may contain product features that are currently under development.

This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

Technical feasibility and market demand will affect final delivery.

Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer


Agenda


Intros

“The Challenge”- Ground Reality

“The Art”- of the possible

“The Science” of execution- Why, What, How, Who

“The Outcomes”- Application of Art & Science

Q&A with the audience



Session & PanelistsIntroduction



Panelist IntroductionMatthew Stepanski• Vice President, Worldwide Professional Services. A veteran of the IT Industry for over twenty years, Matt has performed a wide range of roles across Sales, Services and Operations; having spent the last seven years pioneering the development of Innovative Services & Solutions to meet VMware’s customers evolving business and technology needs

Mason Uyeda• Senior Director of Customer Success and is responsible for ensuring outstanding customer experiences with VMware’s end-user computing (EUC) solutions. He brought the Customer Success methodology and framework to VMware EUC several years ago with the objective of helping customers achieve successful implementation and adoption of products and technologies. These methods have helped many key customers achieve their business value objectives

Sean Maxwell•Customer-focused Transformation Change Agent and Client Solutions Director who prides himself on helping customers achieve business objectives faster and cheaper with defined and measurable business results. He has a broad technical background delivering complex solutions to healthcare, global and enterprise clients. He is passionate about delivering incremental tactical value against a long-term strategic vision.

Mitesh Pancholy• Principal Architect in VMware PSO specializing in DevOps and Cloud computing with over 16 years of experience in Engineering Management, Product Management, and Sales roles. Alongside his virtualization expertise, he has devoted much of his professional career to the integration and implementation of business processes into orchestrated virtual architectures. His technical experience includes design, development and implementation of virtual infrastructures

TJ Vatsa• Principal Architect, Office of the CTO – Global Field and member of CTO Ambassadors team at VMware representing the Professional Services organization. With more than 21 years of experience in the IT industry, he has focused on enterprise architecture and applied his extensive experience in professional services and R&D to Cloud Computing, mobility/EUC design, and moreVMworld 2018 Content: Not for publication or distribution


“The Challenge”Ground Reality


“My business and its IT organization are being engulfed by a torrent of digital opportunities. We cannot respond in a timely fashion, and this threatens the success of the business and the credibility of the IT organization.”

Source: Worldwide CIO Survey Gartner



RiskEfficiencyCost Innovation

Business Problems



What are the key IT Challenges for Digital Transformation?

Context Driven Access“Any App, Any device, Any where” To “Right app, Right Device, at the Right Time”

User CentricityNeed for Enterprise Secure solution, without compromising User Experience, Privacy

Proliferation of Devices

Convergence of work and personal devices

Mobile ProductivityKeeping your Mobile Workforce productive

Security Threats& Shadow IT Rising

Security risks with Consumerization of Ent. IT

Day2-Ops



Pain Points: Banking Customer Snapshot



“The Art”- of the possible



BUSINESS PROBLEM

ITPROBLEM

BUSINESSOUTCOME

IT CAPABILITY

From Business Problems to Business Outcomes

What are the use cases that affect user personas?



The Art of Transition This is what drives the Relationship-based Business

• What are your User Personas

• What devices

• What application

• Where do users access from

• What Lines of Businesses

• What use cases/ workflows

• What security

• Application catalogs





Customer Success: Is it “pre” or “post”?

No Such Thing as “Post-Sales”…



Customer Success: Is there an equation?

Churn Retention

𝑓𝑓 𝑥𝑥 = 𝑎𝑎0 + �𝑛𝑛=1

∞

𝑎𝑎𝑛𝑛 cos𝑛𝑛𝑛𝑛𝑥𝑥𝐿𝐿

+ 𝑏𝑏𝑛𝑛 sin𝑛𝑛𝑛𝑛𝑥𝑥𝐿𝐿

$

$VMworld 2018 Content: Not for publication or distribution


“The Science” of executionWhy, What, How, Who



OP

ERA

TIN

G M

OD

EL M

AT

UR

ITY

INFRASTRUCTURE PROVIDER

“Consolidate, standardize and optimize to reduce cost“

DRIVE EFFICIENCIES

BUSINESS PARTNER

“Provide on-demand business aligned

applications and services with quality to increase agility”

ACCELERATEINNOVATION

DIGITALENTERPRISE

“IT and business convergence for developing

and delivering digital business models“

NEW BUSINESS MODELS

BUSINESS RELATIONSHIP for Solution Adoption

IT to Business Relationship Profiles




BUSINESS PARTNER

DIGITALENTERPRISE

CYBERSECURITY INSIGHT PROTECT CONTROL

CONSUMER IDENTITY APPS DESKTOP MOBILITY

Private Cloud• IT Portal• Automated Provisioning• Resiliency• Showback

Hybrid Cloud• Cloud Bursting• Relevant Service Metrics

PaaS• Converged Application

Authoring (WaaS, DBaaS)• Change and

Configuration Management• EUC & Mobility as a Service

XaaS• Service Lifecycle Extensibility • Integrated Service Lifecycle

Third Platform• Multi-Cloud• Cloud Native Apps• Big Data Driven• Agile Focused• API Driven• Continuous Service Improvement

DevOps• Micro-service Architecture• Enhanced Network Security• Continuous Delivery

Digital Convergence• New Business Models• Continuous Customer Engagement• Digital Engagement

IaaS• Service Lifecycle Management• Service Catalog• Org and Process Transformation• Chargeback

Virtual Infrastructure• Virtualize across Compute,

Storage and Network Assets• Performance and Capacity• EUC Foundations

Solution Sets and Themes




BUSINESS PARTNER

DIGITALENTERPRISE


CONSUMER IDENTITY APPS DESKTOP MOBILITY

Private Cloud• IT Portal• Automated Provisioning• Resiliency• Showback

Hybrid Cloud• Cloud Bursting• Relevant Service Metrics

PaaS• Converged Application

Authoring (WaaS, DBaaS)• Change and

Configuration Management• EUC & Mobility as a Service

XaaS• Service Lifecycle Extensibility • Integrated Service Lifecycle

Third Platform• Multi-Cloud• Cloud Native Apps• Big Data Driven• Agile Focused• API Driven• Continuous Service Improvement

DevOps• Micro-service Architecture• Enhanced Network Security• Continuous Delivery

Digital Convergence• New Business Models• Continuous Customer Engagement• Digital Engagement

IaaS• Service Lifecycle Management• Service Catalog• Org and Process Transformation• Chargeback

Virtual Infrastructure• Virtualize across Compute,

Storage and Network Assets• Performance and Capacity

1

4

31

6

5

2

3

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3

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Tailored Journey Examples



Mob

ility

Des

ktop

Apps

Iden

tity

Traditional Identity and Authentication Identity Aggregation

App Deployment

Client Management

Enterprise Mobility Management

App Abstraction

UnifiedEndpoint

Management

Enhanced Mobility

App Catalog

Digital ConvergenceDynamic Desktops

Digital Workspace

END USER RELATIONSHIP

Traditional Identity and Authentication

• On premises directory services• On premises IAM• Hardware token 2FA• Basic SSO services

Identity Aggregation• Control external identities• Unified authentication• Flexible and integrated SSO and MFA

App Deployment• Application packaging services• Defined application packaging, UAT and

patching lifecycles• Ticket based, push installs• Basic SaaS services

App Abstraction• Separation of app, device and users• SaaS app integration, e.g. Office 365• User installed apps

App Catalog• Policy based, context

sensitive access• Self-service application

catalog • Heterogonous catalog

of mobile and desktop apps

Client Management• On premises PCs, virtual desktops and published

applications• Traditional electronic software distribution• On premises PCLM and image management • Hardware and OS driven upgrade cycles

Dynamic Desktops• Consistent user settings across platforms• Pristine, just-in-time desktops• Cloud hosted desktops and applications• Containerized apps

Enterprise Mobility Management• Management of corporate devices• Basic handheld PIM and email• Web-based email• VPN access for remote users

Enhanced Mobility• Apps, content, Wi-Fi and VPN• Enforce layout, remote lock and wipe• Specialist, LOB devices• End-to-end micro-segmentation• Secure BYOD

UnifiedEndpoint

Management• Unified, cross platform

endpoint management for on and off-premises devices.

• Management of BYO, CYO devices

• iOS, Android, Mac and Windows management using unified tools and processes

Digital Workspace• Context based access control• Unified app catalog• Social network integration• Consumerization of IT• Technology empowered workforce

Digital Convergence• Common platform for IoT management.• Centralized analytics• Machine learning• Specialized line of business solutions• Integrated mobile center of excellence


INFRASTRUCTURE PLATFORM MANAGE AUTOMATE

IT DEFINED USER CENTRIC DIGITAL ENTERPRISE

Dig

ital W

ork

spac

e Jo

urne

y M

od

el



Wearables

RemoteEmployees

Contracted Employees

BYO UsersKiosk

Devices

IoTDevices

LOB Devices

PLATFORM

Unified End Point Management

Services

Business Intelligence

Security Services

Digital Workspace

Access Services

Digital Workspace: Key Use Cases and Device Postures



Identity and Access Management

Unified Catalog Single-Sign On Authentication Access Policy

AirWatch Unified Endpoint Management (UEM)

Management Context

End-User Services Team

iOS / MAC ANDROID / CHROME WINDOWS SaaS APPS

What are some of the key customer use cases?Open

Ecosystem

App ConfigCommunity

Mobile Security Alliance

Authentication and Identity Providers

Connected Things

(Rugged / IoT)

Virtualize



Application Lifecycle & Catalog

VirtualApps

Desktop Apps

Hosted Apps

SaaS Apps

Ent. Catalog

Dept. Catalog

Hybrid Catalog

Infra. CatalogVMworld 2018 Content: Not for publication or distribution


Application Management Architecture

Package or containerize/

isolate applications

AppPackaging/ Isolation

Provision and entitle SaaS

apps, Windows apps, and

published apps

AppProvisioning

In-guest metrics for app

performance monitoring

AppMonitoring

Real-time Application

Delivery with Lifecycle

Management

AppDelivery

SSO accessto all apps

and services through a unified

workspace

AppAccess

Quickly and seamlessly

update and patch apps

AppMaintenance

Physical / BYOVirtual RDSH / Published Apps

XenDesktop XenApp



“The Outcomes”Application of Art & Science



Simplify access and app management

DIGITAL WORKSPACEUser-centric GOALS

Unify endpoint management

Virtualize desktops and apps

Modernize Windows 10 management and security



Customer Success Mantra- Customer for Life



Key Customer Outcomes Snapshot

Business Outcomes• Improve customer and employee retention via

Unified Digital Workspace• Business process innovation with mobile device

form factor and IoT• Increased business reputation with

reduction in security audits and the fines associated with security breaches

• Reduction in OPEX via repeatable and predictable solution deployment

• Reduction in CAPEX(no need of provisioning center)

IT Outcomes• Freedom to Choose Device Form Factor

and Operating System• Simplify Support & User Access of

Enterprise Applications • IT process optimization• Single platform to manage all mobile, desktop

endpoint device and applications• Allow faster provisioning and secure

access for internal users and third party suppliers to line of business application



Digital India Education Case Study-Fed-Gov Schools M-Star KV Shaala DarpanA Digital India Revolution: Kendriya Vidyalaya Sangathan

“ World’s Largest no. of users in the Education Domain belonging to a Single Institution on ONE end-to-end Platform following an Integrated Approach”

4.2 Million Users

GovernanceWorkflows

DigitalEducation &

Analytics

Rural to Urban to CountryVMworld 2018 Content: Not for publication or distribution


What does the future VMware Solutions Roadmap look like?



“Key Takeaways”Transformation with Fearless Adoption



What are some of the Business & IT Outcomes?Understanding the value of Workspace-as-a-service!

















You can’t transform business without a great user experience

You don’t need to compromise security to get there

VMware Workspace ONE Empowers the Digital Workspace Your Business Needs



Industry’s First Intelligence-Driven Digital Workspace Platform

WIN 10 / MAC / ChromebookiOS / Android Rugged/Connected Things

All AppsExperience Modern Management Insights Automation



Create Your Journey To The Digital Workspace

Digital Workspace is thedesired destination for almost every organization

Each journey involves multiple projects that solve business challenges

Reaching the destination requires transformationof operational silos, best practices and skills



Additional Resources/SessionsLDT2188PU: Digital Workspace Transformation Best Practices from the Field

WIN3486BU: Horizon 7 on VMware Cloud on AWS: What You Need to Know

HYP1923BU: Building Hybrid Cloud with Horizon on VMware Cloud on AWS

WIN1717BU: Design Deep Dive: Cloud Burst with Horizon 7 on VMware Cloud Powered by AWS


Digital Workspace - EventKaddy CMS€¦ · Enterprise Mobility Management • Management of corporate devices • Basic handheld PIM and email • Web-based email • VPN access for

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