Gamer Advocates Innovator Protector Negative Ninny To get the most wholistic view of your customers’ experience, you must obtain feedback from as many of them as possible; but not every customer is the same... The 5 Personas of Customer Feedback So how do we effectively collect feedback from so many customers? Local Viewpoints has identified 5 different kinds of people, and we’ve tailored our tools to appeal to each. The advocates recommend their favorite business to their friends, especially if the process is simple. Local Viewpoints allows your customers to speak on your behalf with just the click of a few buttons. The innovator wants to share their ideas with you, and you should listen! Their thoughts could improve your business Local Viewpoints provides you with a modern mobile suggestion box, allowing you to improve the things customers care about. Suggestions? SLOW WATCH FOR CONSTRUCTIVE INFORMATION The Negative Ninny likes to identify the one or two faults in your business, yet still recommends your business to friends. Local Viewpoints tools continues to probe for areas of dissatisfaction, identifying customers at risk. SHERIF The protector needs to tell you and the world about their precieved poor experience with your business. Local Viewpoints’ structured reviews and real time alerts reduces the negative impact of a protectors feedback. Let’s Play Win $100! L L L L L $100 Advocates Innovator Negative Ninny Protector Gamer The gamer wants to win some money. They will give you feedback if you give them a chance to try their luck. Local Viewpoints offers a $100 monthly sweepstakes to give the gamer that extra perk.