Page 1 Page 2 Page 3 Page 4 Page 5 Cognitive- Driven by mind Emotional-Driven by heartPage 6 Page 7 Page 8 Page 9 High involvement decision Low involvement decisionPage 10 Page 11 Optimizing decision making Satisficing decision makingPage 12 Compensatory decision making Non- compensatory decision makingPage 13 Page 14 Page 15 Page 16 Page 17