CommuniQuest Incentive Travel Digest - May 2016 (Semimonthly)

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About Us

Our Vision: Associates: Preserve our company as the best place to work, so that our multicultural staff

can thrive professionally and thus always perform their best.

Customers: To offer an innovative high-quality service that exceeds all expectations.

Partners: To continually consolidate our network of honest and successful partners.

Revenue: To maximize the investment of our shareholders & help them gain good dividends.

Planet: By means of our hard work instill in others the responsible management of resources.

Our Mission: To serve our customers supported on international certifications ISO 9001 and ADMC, thus ensuring

100% satisfaction to groups, conventions, incentives and special events customers. We create

memorable experiences that leave a lasting impression on attendees visiting each and every one of

the destinations in which we operate.

Our Objective: Always aim for 100 % overall customer satisfaction.

Message From Headquarters Dear reader,

Having a combination of good infrastructure, excellent connectivity, event-catering hotels, and convention and conference centers to accommodate all sizes of crowds is the hallmark of a great M&E destination. And since this is a time-consuming task, allow us to step in and help you with your program, thus saving valuable assets such as time and energy. At IVI DMC

2 we track the vibrant destinations that are soaring high, those

with rapid development and huge investments in aviation infrastructure and hospitality industry.

The success of an event surely will lead to an increase in business activities. And we know that for a fact. Therefore and regardless of the nature of your program, be it a meeting, a much deserved incentive trip, a conference or an exhibition, we have your bases covered! The destinations we feature in this issue have proven ideal and success prone due to having efficient connectivity to and from main cities the world over. Major airlines, both commercial and charter, have created a booming emporium in our destination by establishing well-thought-out routes and frequencies. With the above in mind we invite you to keep reading.

Sincerely,

Jose-Manuel (Manolo) GARCIA, CIS

President

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Visionary, Founder, & Master Coach

President

General Comptroller

Corporate Marketing and Business Director

Corporate Quality Director

Electronic Publishing

Content and Editing

Managing Director —MyDay Travel

Corporate Headquarters:

Year 9 Vol. 1, Issue 119

Jose-Manuel GARCIA, CDS [email protected] Jose-Manuel (Manolo) GARCIA, CIS [email protected] Trinidad SANCHEZ [email protected] Francisco BAEZA, DMCP [email protected] Julia ORTIZ [email protected] Alejandro PECH [email protected] Omar GALLEGOS [email protected] Jorge OROZCO, DMCP [email protected] Av. Acanceh 1-01, SM 15 Cancun, Q. Roo, 77500 Mex. Ph. +52 (998) 287-1700 www.ividmc.travel

Contents: Page

Cover Subject

Airlines &

Connections Smooth Connections

with Leading Airlines

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Brazil Olympics | August 2016 7

Interview with Hilder Palma 14-15

DQuest 16-17

Quick Hits: Mexico Rises in the

World Tourism Ranking

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Advertise with CommuniQuest 19

The Customer’s Always Right 19

Let’s Cook : Caesar Salad 20

Travel Tip: Know Who’s Late and

Who’s Not

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© Copyright 2016. All Rights Reserved.

Destination Offices:

Mexico Caribbean Central America South America

IVI DMC² Cancun & Riviera Maya Raquel MIJARES, CIS Marketing, Business & Planning Director [email protected]

IVI DMC² Dominican Republic Genaro ALMONTE, CIS Regional Managing Director [email protected]

IVI DMC² Costa Rica Sonia VARGAS Destination Manager [email protected]

IVI DMC² Colombia Ligia VARGAS Regional Managing Director [email protected]

IVI DMC² Mexico City, Central Mexico, Puerto Vallarta, & Riviera Nayarit Jaime NELO, DMCP Destination Managing Director [email protected]

IVI DMC² Cuba Alejandro DEBASA Regional Managing Director [email protected]

IVI DMC² Panama David JOHNSON Associate Regional Managing Direector [email protected]

IVI DMC² Brazil & Argentina Andrea MAJELA Regional Managing Director [email protected]

IVI DMC² Los Cabos Mario FOSTER Destination Managing Director [email protected]

Follow us on...

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Cancun & Riviera Maya

Cover Topic: Airlines & Connections

Smooth Connections with Leading Airlines

DIRECT FLIGHTS

FROM CANCUN:

USA 46%

CANADA 24%

MEXICO 11%

EUROPE 10%

LATIN AMERICA 10%

FLIGHTS BOUND FOR

CANCUN FROM:

EUROPE 44%

USA 21%

LATIN AMERICA 15%

CANADA 10%

MEXICO 10%

Cancun International Airport

The Cancun International Airport (CUN) is one of the busiest airports in the Caribbean. Every year,

millions of people visit Cancun and the Riviera Maya. In 2015, more than 14 million passengers

were registered from both international and domestic flights. The main airlines, both commercial

and charter, have direct or connecting flights to and from Cancun every day. Now more than ever,

Cancun’s airport is easily accessible from almost all major cities in the world.

Latest News! American Airlines Launches Four New Direct Flights to Cancun

American Airlines has just announced four new

flights to Cancun from the United States, a total of

12. Thus reaching a total of 166 flights a week to

the gorgeous Mexican Caribbean. The new routes

will depart every Saturday from airports in Raleigh

-Durham, Kansas, Nashville, and Pittsburgh.

Alfredo Jaimes, American Airlines Regional

Operation Chief said: “With the addition of these

new routes, American Airlines becomes the first

airline with 685 flights a week to Mexico”. The

airline said that Cancun is the number one

destination in Mexico and this airport is one of the

most important in Latin America. In fact, in 2015

alone this hub served over 14 million passengers.

The Director of the Visitors and Conventions

Bureau of this destination, Jesus Almaguer said:

“These flights will significantly increase the

number of visitors from the U.S. which is our main

market; this strengthens the steady growth we've

had in recent years”.

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May 2016 Cancun & Riviera Maya

AIRLINES SERVICING CANCUN INTERNATIONAL AIRPORT (CUN)

EUROPE

Aeroflot Air Europa Air France Air Berlin Blue Panorama

British Airways Condor Dan-Air European Aviation Air Charter Evelop

Iberia Lufthansa Maerks Air Neos Air Pullmanturair /

Wamos

Thomas Cook Airlines Thomson Airways Transaereo TUI Virgin Atlantic XL Airways

USA

American Airlines Delta

Frontier Airlines JetBlue Airways

Southwest Airlines Spirit Airlines

Sun Country Airlines United Airlines Virgin America

LATIN AMERICA

Aerolíneas Argentinas Avianca

Copa Airlines /

Aerorepública

Cubana LAN Airlines

TAM Airlines Tropic Air

CANADA

Air Canada Air Transat

Canjet

Sunwing Airlines

WestJet Airlines

MEXICO

Aeroméxico /

Aeroméxico Connect

Interjet

Magnicharter

VivaAerobus Volaris

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he Dominican Republic with its 800 miles (1,288 km) of gorgeous coastline and

paradisiac beaches, is considered as the main tourist destination in the Caribbean. In

Dominican Republic

Cover Topic (Continued...)

recent years our destination has experienced a rapid growth amongst European, Latin

American, Canadian, and U.S. markets. And due to its strategic location, the country has the

potential to develop as a hub.

Did you know that the new route Mexico City – Santo Domingo portends a promising future in

business trips? Since March 16th, Aeromexico operates direct flights from Mexico City to Santo

Domingo. It has 4 direct flights on Mondays, Wednesdays, Fridays, and Sundays.

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The Technical Deputy

Minister of Tourism (known

as MITUR for its initials in

Spanish), Radhamés

Martínez Aponte said that

the opening of the new

route between Mexico City

and Santo Domingo will

contribute to further

strengthening the

Dominican capital as an

important business

destination, and undeniably

it will double the flow of

Mexican travelers into the

country.

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The Summer Olympics will be

held in Brazil in

PLAN YOUR

GROUP IN

ADVANCE!

You and your group will fall in love with all the greatness that envelops this magnificent event. For all the logistics, you can count on the expertise of our bilingual IVI DMC2 Brazil staff. As always, our unfailing commitment is to make you look GREAT!

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Costa Rica

Cover Topic (Continued...)

t is a proof of our destination’s growing popularity when more and more airlines decide to

include us in their routes, thus with the passing of time our clients have even more choices to

reach us. Last year Jet Blue announced a direct flight from Boston to LIR airport and so did

Interjet with a flight from Mexico City to SJO flying from Sunday to Friday.

On April 14th 2016, the Costa Rican Minister of Tourism, Mauricio Ventura, officially announced

that Air France will offer two direct flights weekly from San Jose to Paris starting November 2nd of

this year. This is the third airline to offer a connection from Costa Rica to Europe, and with

468-seater aircrafts.

These achievements were the result of the participation of Costa Rica in the ITB fair held last

March in Berlin, and it reflects the support the tourism industry is receiving from the authorities.

“By offering two new direct flights between Paris and San Jose, we are connecting all of Europe to

an exceptional tourist destination. With this new offer, we also aim to support the vibrant economy

of Costa Rica, the leading market in Central America. Our long-haul network offer is thus

improving in a region of the world where we are already a European leader”, stated Frédéric

Gagey, Chairman and CEO of Air France.

Planning to visit Costa Rica and need to select the best flight route for you and your attendees?

You can find a complete list of flights to and from Costa Rica and their frequencies by clicking on

this link:

http://www.visitcostarica.com/ict/paginas/airLines.asp

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May 2016 Costa Rica

Juan Santamaría Airport, Picture taken from

Flickr.com

Daniel Oduber Airport (LIR) Picture taken from

aeropuertos.net

If your incentives program will be near the Golden Coast in Guanacaste, but your

airline does not travel to LIR airport, there is a great network of domestic flights that

will get you there, so no worries! Just click on the “domestic flights” tab on the link

found on the previous page and you will find what you need. Getting to Costa Rica

will be not only a great experience for your incentives group, but also very easy to

get to!

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Panama

Cover Topic (Continued...)

Expansion of Tocumen International Airport A Timely Face Lift for the Hub of the Americas

The South Terminal project will be ready by the end of

2017 and will comprise a second terminal,

immigration and customs area, dining outlets,

commercial and retail space, and parking lots, just to

mention a few features. This stealth-airplane-shaped

architecture will boast ample room exclusively dedicated

to retail and duty free. With these enhancements, the

airport will double its capacity of passengers and

reinforce the airport’s leading position in Central

America. This certainly makes Panama a suitable and

attractive option for the M&E industry.

The World’s Top 100 Airports - 2016 Skytrax World Airport Awards

The Tocumen International Airport has recently been

recognized among the Top 100 Airports in the World

for 2016. It is the only airport in Central America on

this exclusive list, a global benchmark of airport

excellence.

anama has long benefited from having state-of-the-art

business facilities and five-star hotels that appeal to meeting

planners. Besides this, the connectivity factor plays an important

role; take for example the Tocumen International Airport

expansion and Copa Airlines’ new routes. Tocumen International

Airport, Panama's main airport is considered the "Hub of the

Americas“; its strategic location right in the middle of the continent

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makes for easy travel from wherever your

departure city is. We will soon see the

longest flight in the world become a reality:

the Dubai-Panama City direct flight!

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May 2016 Panama

An International Airport Surrounded by

Idyllic Beaches and Lush Rainforests

The Scarlett Martinez International Airport is located in Rio Hato,

Cocle. Its geographical location aims to promote the appeal of thr

Playa Blanca area - famous for its white-sandy beaches and

turquoise waters - and of Anton’s Valley - widely recognized for its

hot springs and ideal for fun activities in the jungle. This area

boasts with exclusive and renown hotel chains. Would you like to

wow your clients and participants by inviting them to explore

Playa Blanca on stand up paddle boards and kayaks? Afterward

visit the highlands of Anton’s Valley, and have a cup of geisha

coffee while enjoying an enviable temperature of 70°F (22°C) and

views of the lush rainforest that surrounds the valley. For relax

purposes, visit the hot springs to have an organic mud exfoliant

and a shower at the majestic waterfall of “El Macho”.

The Flight to Discover the Best of Both Worlds

Fly Emirates connects Panama City & Dubai

Landmark Purchase of 61 Boeing Airplanes that Broke International Records Panama President Juan Carlos Varela Rodriguez and U.S. President

Barack Obama witnessed a historical agreement in which Copa Airlines

signed an order for the purchase of 61 Boeing airplanes. An article from

Copa Airlines website states: “At Copa Airlines, we are proud to have

signed this historical landmark order with two presidents in attendance,”

Fly Emirates will operate a direct flight either at the end of 2016 or beginning of 2017 a direct flight that will give the opportunity to important economies of different regions to expand and discover new scenarios for business development. This flight will last 17 hours and 35 minutes and will be the longest non-stop flight in the world. The airline chose Panama as their first destination for starting operations in the Central America market.

said Pedro Heilbron. “Boeing’s 737 Next Generation airplanes

are the backbone of our current fleet. Our order for the 737 MAX

airplanes is reflective of our ongoing commitment to the future - a

commitment to connect people throughout North, South, and

Central America, using the most modern, most efficient airplanes

in the sky, via the Hub of the Americas in Panama City.”

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Colombia

Cover Topic (Continued...)

he Ministry of Commerce

has proposed to improve

air connectivity in Colombia

in order to gain entry of

more airlines and thus

increase frequencies. The

international frequencies of

existing routes grew by 110

flights per week. Recently,

the opening of the following

routes were achieved: from

Bogota to Punta Cana, San

Salvador route, Frankfurt,

Cancun, Rio de Janeiro,

Brasilia and La Paz. From Cartagena direct flights to Madrid and New York. From Medellin to Aruba

and Curacao, and from Panama to Cucuta. This steady increase is due mainly to events such as the

signing of trade agreements that generate the arrival of entrepreneurs and tourists. With these

improvements Colombia is soaring higher and higher!

The Expansion of the Jose Maria Cordova Airport

With the construction of a second track, the Jose Maria Cordova airport in Rionegro will be at the

same level infrastructure wise as El Dorado airport in Bogota. This project is becoming a reality with

the signing of the feasibility study and it is generating much enthusiasm amongst authorities,

entrepreneurs, and users. The government expects to have the master plan ready in eight months

once the feasibility analysis is completed.

The above mentioned analysis will involve an investment of 3,760 million pesos and it will be crucial

to establish the geomorphology, weather conditions, property taxes, etc. to determine the financial

viability of this second track. Currently, the Jose Maria Cordova is undergoing needed remodeling.

Also, Avianca is constructing a hangar for aircraft maintenance.

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May 2016 Colombia

El Dorado Was Awarded as the Best Airport in South America El Dorado Airport was recognized as the best in South America for the annual ranking of World

Airport Awards. At the same ceremony, the terminal was certified with a four-star rating and was

awarded the Best Staff in the region for the second time. The annual ranking of World Airport

Awards is published by region and is determined by the amount of surveys and opinions

expressed by users. More than 13 million passenger surveys are received to determine these

awards, which are considered the most important in the industry.

These awards were also validated by Skytrax, a company dedicated to the analysis, classification,

and comparison of airline and airport quality on all continents. For the Award for Best Airport Staff

in South America, passengers submitted their surveys according to the following criteria:

Efficiency, courtesy, manners, attitude, and knowledge. El Dorado was graded as having equal or

higher world average standards.

CHART OF AIRLINES SERVICING COLOMBIA

BOGOTA

Aerolíneas Argentinas

Aeroméxico

Air Canada

Air France

American Airlines

Avianca

Avior Airlines

Conviasa

Copa Airlines

Cubana

Delta

Iberia

Interjet

JetBlue

KLM

LAN

Lufthansa

Spirit

Tame

TAP Portugal

United Airlines

MEDELLIN

American Airlines

Avianca

LAN

Copa Airlines

Spirit

LACSA/TACA

Insel Air

CARTAGENA

Avianca

Copa Airlines /

JetBlue

Spirit

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CQ: What is your current position at IVI DMC²,

and how long have you been with the

company?

HP: About two years ago I became the

Operations Director. I have been with IVI DMC2

since January 2004. I started as Junior Event

Coordinator and later as Event Coordinator

Senior. For some time I served as supervisor and

because of my hard work and dedication, I

attained the goal of becoming the Operations

Director.

CQ: As Operations Director what sort of tasks

do you handle daily?

HP: Within my daily duties are the scheduling

of groups, the coordination of tours and activities,

programming the staff’s daily schedules, the

oversight of the daily agenda, etc. I also see to it

that our customers receive in the field the best

service ever, thus ensuring their full satisfaction

from the services provided by IVI DMC2.

CQ: We know you are proficient at what you do,

tell us how you have put together the ideal

operations team?

HP: The most important thing in this business is

to bring the human factor in. We assure quality and

proficiency by having a seasoned, knowledgeable

team that has undergone strict training and courses

based on ISO 9001:2008 quality standards.

CQ: In your opinion, what makes Cancun &

Riviera Maya the top destination for M&E travel?

HP: I think one of the best advantages we have

in our favor is human warmth and a service-oriented

culture. Also, having spearheading infrastructure

from hotels to auditoriums that are tailor-made to

meet the needs of M&E Travel, contributes to our

destination’s suitability. And finally the rich culture

and the diversity of places to see - such as the

archeological sites and unrivalled beaches –

contribute to the appeal our destination has

among M&E and FITs travel.

Interview with Hilder PALMA

Operations Director

IVI DMC2 Cancun & Riviera Maya

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April 2016

May 2016

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exico climbed to ninth

in the classification of

international tourist arrivals by

beating Russia in the UNWTO

indicator“, reported the

Secretary General of the

World Tourism Organization

(UNWTO), Taleb Rifai, to the

President, Enrique Peña

Nieto.

According to the World

Tourism Organization, beating

the Russian Federation,

Mexico went from 10th to 9

th in

arrival of international tourists.

In addition, the arrival of more

tourists allowed Mexico to rise

up five positions in foreign

currency income, going from

place 22 to 17.

Mexico Rises in the World Tourism Ranking

Based on the information from

the Organization, during 2015

Mexico registered an annual

growth of 9.5% in the arrival of

international tourists, which

allowed Mexico to move up

one notch. The World Tourism

Organization said that in the

Barometer 2016, the Russian

Federation reported a growth

rate of 6.2%, representing

31,699,000 visitors, i.e.

446,000 arrivals less than

those observed for Mexico in

2015, with the arrival of 32.1

million international tourists.

UNWTO said that as a result

of annual growth of 7.7% in

the foreign currency income

from international visitors

during 2015, Mexico had

revenues of $17,457 million

dollars.

1) France - 86,112,000 tourists

2) USA - 77,936,000 tourists

3) Spain - 68,215,000 tourists

4) China - 56,886,000 tourists

5) Italy - 50,835,000 tourists

6) Turkey - 39,333,000 tourists

7) Germany - 34,970,000 tourists

8) U.K. with 33,950,000 tourists

9) Mexico - 32,145,000 tourists

10) Russia - 31,699,000 tourists

2015 International

Tourist Arrivals: “M

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IVI DMC²

World Headquarters:

Ave. Acanceh #1-01, SM 15

Cancun, Quintana Roo, Mx

Phone: +52 (998) 287-1700

Email: [email protected]

Serving the meetings,

incentives, conferences, and

exhibitions industry since

1986.

Find us in over 40

destinations throughout:

Mexico

Cuba

Dominican Republic

Belize

Guatemala

El Salvador

Honduras

Costa Rica

Panama

Colombia

Brazil

Argentina

Chile

Coming soon...Peru!

The Customer is Always Right

May 2016

Advertise with

CommuniQuest Incentive Travel Digest

Advertising and promotional opportunities are now available in

CommuniQuest Incentive Travel Digest. Sponsorship placement

opportunities are limited and are reserved on a “first come, first

served” basis. We invite you to advertise in our vastly distributed

magazine which is already available to over ten thousand avid

readers. These readers are dedicated members, stakeholders, and

fine suppliers. The Incentive Travel Digest is an inviting 'cover to

cover' read, ensuring eye-catching and successful advertising.

Click here to receive more information.

For further information on the

fine hotels, deals, activities,

and group packages mentioned

in this magazine, please

contact Francisco BAEZA:

[email protected]

Gregorio saved us on getting a car last minute for VIP.

Fausto did an amazing job. Very helpful, above & beyond.

Ms. Ellen Darcy | Program Manager

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Caesar Salad

Preparation:

Do you know where it comes from? Italy? USA? France? Greece? It originated in

a hotel in Tijuana, Mexico, by chef César Cardini (patented in 1948). Over time,

many variations have been created, but we leave here the original recipe:

How to make the sauce (dressing)

Place all ingredients in blender, except olive oil, and mix at high speed for three minutes.

Later, blend once more this time slowly adding the oil to the mix. Add salt if necessary. (It is

very important to be patient when you add the oil as it can separate if included abruptly.)

Plated salad

In a salad bowl put chopped lettuce with half of the sauce and grated parmesan. Mix well.

Then add the rest of the parmesan cheese and croutons. Add the remaining sauce,

sprinkle with more Parmesan cheese and serve immediately so that the bread is not soft.

The original Cesar Salad does not contain chicken, anchovies, nor tomatoes .... Surprised?

Salad 2 romaine lettuce 1 & 1/2 cups toasted bread cut into cubes, well-known as French croutons 1 cup of grated parmesan cheese

Dressing 1/4 cup of fresh lemon juice 2 egg yolks 2 cups of olive oil 2 teaspoons of Worcestershire sauce 2 teaspoons of mustard 1 teaspoon of sugar 1 teaspoon of salt 1 teaspoon of black pepper 1 clove garlic, finely chopped

Ingredients:

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THANK YOU FOR READING

James Feldman, (a.k.a. Doctor Travel) is a Certified Facilitator and internationally recognized

professional motivator, author, television host, and radio personality. His company Incentive

Travelers Cheque Int’l provides individual and group incentive travel awards for many Fortune 500

companies. His book “Doctor’s Travel Cure For The Common Trip” is an entertaining and

invaluable travel guide whose purpose is not to tell you where to go, but rather to help you get

ready for the adventure. CommuniQuest is pleased to share some of Mr. Feldman’s travel wisdom

with our readers, who from time to time must deal with lines, cancellations, lost luggage, and a

person in the adjacent seat making extensive use of the air sickness bag.

Reprinted by permission from the Author: [email protected]

Like life in general, the M&I Industry seems to move at the speed of

light. As a committed B2B partner, we aim to help you keep up with the

latest industry news and opportunities. CommuniQuest magazine is a

valuable tool that brings you the timely information and analysis that you

need, with a lair for what's hot, relevant, and interesting. I wish you the

best of success in your quest, whatever it may be.

Jose-Manuel GARCIA, CDS Visionary, Founder, & Master Coach

May 2016

Each month, the U.S. Department of Transportation (DOT) ranks the

major airlines on their on-time records. The results are published in

many newspapers. To increase your chances of being on time, consider

booking your flight with the winner. USA Today publishes this

information each month. In addition, the Internet now provides online

information through DOT’s home page, FAA, and each airline’s Web

site.

Travel Tip: Know Who’s Late and

Who’s Not

“When a further delay was announced, I walked up to the ticket agent

and said: ‘I don't see why you people bother publishing a flight schedule.’

The Ticket agent replied in his usual calm, professional tone: ‘Well, Sir,

we have to have something to base our delays on!’ ” - Joey Adams

(Taken from page 54)

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