ATR CLIENT SURVEY ATR CLIENT SURVEY Fall 2009
Client Survey Fall 2009
Nov 01, 2014
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
ATR CLIENT SURVEYATR CLIENT SURVEYFall 2009
1. Quality of Candidates1. Quality of Candidates
2009
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
0 1 4 23 10 2 87%
1 0 0 17 18 0 92%
1 0 8 31 8 2 85%
2008
2. Quality of Employees2. Quality of Employees
2009
2007
Poor BelowAvg. Avg. GoodExcellent N/A Avg.
Score
0 0 4 21 16 0 90%
0 0 0 16 18 2 93%
0 1 5 27 16 1 88%2008
3. Employee Reliability3. Employee Reliability
2009
2007
Poor BelowAvg. Avg. GoodExcellent N/A Avg.
Score
0 0 1 19 14 2 91%
0 0 4 20 17 0 90%
2008 0 1 4 22 20 3 90%
4. Diverse Labor Pool4. Diverse Labor Pool
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 6 25 6 3 85%
0 1 2 11 21 1 93%
2008 0 1 11 21 11 6 86%
5. Response Time5. Response Time
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 5 11 22 3 92%
0 1 0 6 29 0 97%
2008 0 1 3 14 28 2 89%
6. Follow-6. Follow-upup
2009
2007
Poor BelowAvg. Avg. GoodExcellent N/A Avg.
Score
0 0 2 11 24 4 94%
0 0 1 4 31 0 98%
2008 0 1 3 9 31 4 94%
7. Value vs. Pricing7. Value vs. Pricing
2009
2007
Poor BelowAvg. Avg. GoodExcellent N/A Avg.
Score
0 0 8 22 8 3 86%
0 0 1 13 20 2 94%
2008 0 1 5 20 18 4 90%
8. Accuracy of Billing8. Accuracy of Billing
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 18 13 7 90%
0 0 0 2 24 10 99%
2008 0 0 4 19 18 7 91%
9. Staff Availability9. Staff Availability
2009
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
0 0 3 14 22 1 93%
0 0 0 3 33 0 99%
2008 0 1 3 17 26 1 90%
10. Issue 10. Issue ResolutionResolution
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 13 21 4 93%
0 0 1 20 8 7 89%
2008 0 1 4 13 26 4 93%
11. Courtesy11. Courtesy
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 9 31 1 97%
0 0 0 2 34 0 99%
2008 0 1 1 11 34 1 93%
12. Overall Experience12. Overall Experience
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 15 22 4 94%
0 0 0 2 34 1 99%
2008 0 1 2 24 21 2 91%
Top Needs in a Staffing Firm?Top Needs in a Staffing Firm?2008 / 2007
Quality of Candidates 27 / 28
Quick Response 20 / 21Pricing 13 /15Customer Service 7 / 10
Reliability 2 / 4
Top Needs in a Staffing Firm?Top Needs in a Staffing Firm?2009
Quality of Candidates 18
Pricing 15Quick Response 11Reliability 6Customer Service 5
Related Documents
