Epik client-survey-feb2015-v1

Conducted February 2015 Epik Client Satisfcation Survey Claudio

Nespeca

2

Your overall satisfaction with Epik We improved our overall performance since the last report

decreased  the  %  of  displeased  clients    We also

% of ‘Extremely Satisfied’ and ‘Satisfied’ clients are up from last year

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What you really liked about Epik Many expressed satisfaction with our responsiveness of tech support, speed of internet and reliability of internet & voice

Internet Speed 43% liked

Voice Reliability 45% liked

Overall Reliability 50% liked

Tech Support Responsiveness 46% liked

4

Improvement suggested by you

Customer Service

Tech Support

Technology

Majority of suggestions were related to: Few on Sales

Project Management

5

How you rated Epik on price & value

A high percentage

of you expressed

satisfaction on

Price & Value

6

Why you chose us

Cost Savings

Features Reliability

Top 3 leading reasons to choose us were

7

Your willingness to refer Epik We found that

Customers

Will Likely Refer

52%

Your preferred method of communication

8

PERCENT Preferred  Email  Communica6on  70

Most Popular

We  are  not  surprised!  

Put  addi6onal  effort  to  win  more  of  your  ‘Extremely  Sa6sfied’  and  ‘Very  Sa6sfied’  opinions  

Service Performance

Fine  tune  to  meet  your  needs  and  reduce  dissapointments  

Keep  you  in  the  loop  so  you  know  and  not  guessing    

Tech Support Communication

The message you gave us

9

C B A

We  actually  exceeded  our  survey  response  numbers  from  last  year.      

Draws and Giveaways

And yes…that you love

10

PERCENT INCREASE 300

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Our broad goals to serve you better Improve  the  quality  of  service  in  the  areas  you  value  most  

Tech Support Customer Service Technology

And introduce regular communication to keep you informed

We look forward to a more active partnership & helping you achieve the

most out of Epik

Thank you