Contractor Survey Fall 2009

ATR Contractor Survey

Fall 2009

1. Front Desk

Avg.PoorBelow Avg. Excellent N/AGood

Avg.Score

1 3 8 22 48 6 92%

0 1 9 47 63 1 92%

2 2 10 27 39 24 90%

2007

2008

2009

2. The Recruiter who Placed You in Your Current Position

PoorBelowAvg.

Avg. Good Excellent N/A Avg. Score

0 1 6 20 81 3 94%

0 2 8 42 73 17 93%

5 3 5 24 54 12 91%

2007

2008

2009

3. Interview Process

Poor BelowAvg.

Avg. Good Excellent N/A Avg.Score

0 2 8 29 40 4 91%

0 1 8 56 55 22 91%

2 1 9 35 41 15 90%

2007

2008

2009

4. Orientation Process

Poor BelowAvg.

Avg. Good Excellent N/A Avg.Score

1 2 9 32 34 4 89%

0 5 17 55 55 10 89%

3 3 20 40 33 5 86%

2007

2008

2009

5. Your Current Job/Assignment Satisfaction

PoorBelowAvg.

Avg. Good Excellent N/A Avg.Score

0 2 7 30 44 1 91%

2 1 13 43 74 8 92%

4 4 13 33 41 7 82%

2007

2008

2009

6. ATR Staff Availability

Poor BelowAvg.

Avg. Good Excellent N/A Avg.Score

1 1 10 27 45 0 91%

0 2 13 50 73 4 92%

2 2 15 37 42 4 89%

2007

2008

2009

7. Issue Resolution

Poor BelowAvg.

Avg. Good Excellent N/A Avg.Score

0 4 8 29 39 5 85%

1 5 13 44 60 19 90%

5 4 11 40 27 15 73%

2007

2008

2009

8. Staff Courtesy

Poor BelowAvg.

Avg. Good Excellent N/AAvg.Score

0 1 7 27 47 1 92%

0 1 5 50 83 2 93%

3 1 6 34 56 2 90%

2007

2008

2009

9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck

Information

PoorBelowAvg.

Avg. GoodExcellent N/AAvg.Score

0 2 5 27 47 1 92%

1 4 9 39 87 2 93%

2 3 7 26 65 0 93%

2007

2008

2009

2008

10. Have you worked with other staffing firms in the past?

2007

No

Yes 34

22

93

49

2009

68

33

11. If yes, how does ATR compare to these firms?

20082007

Excellent

Good

Average

Below

Poor

21

15

6

2

1

55

29

8

2

2

2009

30

22

15

2

5

12. Overall Experience

PoorBelowAvg.

Avg. Good Excellent N/AAvg.Score

2 5 7 39 74 2 92%

1 3 9 50 78 0 92%

2 7 12 41 41 1 88%

2007

2008

2009

13. How did you hear about ATR?

2007 2008 2009

ATR Client 12 19 19

Referred by a friend23 25 13

Contacted by a Recruiter

10 27 12

Internet /Posting/ Ads 23 30 19s

14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done

Better?

2007

Better Communication

4

Better Benefits 4

Availability of ATR Staff

4

Not Enough Contact about Jobs

4

Timecard /Payroll 3

2008

Better Benefits 10

Time Cards / Payroll

8

Communication 5

Job Satisfaction 4

Orientation 3

14a. Is There Anything in Your Experience with ATR That You Felt Could Have been Done

Better?

2009Better Communication

8

More Proactive Recruiters

4

Time Keeping 3

Not Enough Contact about Jobs

4

Contractor/Recruiter Relationship

2

15. What are the Three Most Important Things You Look for in a Staffing Firm?

2007Courtesy 13

Quality Jobs 9

Respect / Concern for my Needs

6

Staff Availability 5

Good Communication with Employee

5

Professionalism 5

Quick Assignment to Jobs

4

2008

Good Communication / Investment in Employees

39

Good match with job / Quality and Speed of placement

31

Good Pay 14

Benefits 11

15a. What are the three most important things you look for in a staffing firm?

2009Respect and concern for my needs

11

Good communication/Good pay

9

Quality benefits/Quality jobs/Ability to match candidates with the right position

7

Response time 6

Comment #1

It would be nice if they would check in and let me know if better positions are available.

Comment #2

Overall I am very pleased with my experience with ATR and would highly recommend the agency to others looking for jobs.

Comment #3

Thank you for having a great HR team. Please quote me on that.

Comment #4

I am pleased to have been given an opportunity with the client. I am happy to have a paycheck. After 6 months, the contact increased and staff paid attention for a period of time. The last 2 months have had zero contact with firm other than to submit time cards. There has been ZERO feedback from the firm on my performance with the client.

Comment #5

The expense reimbursement takes a minimum 3 weeks, placing a large financial burden on employees. I travel and end up having to carry the expenses for almost a month incurring credit card interest which is not covered by ATR. The standard corporate turnaround for expenses is one week. ATR needs to meet industry standards and employee expectations.