Citizen Charter

1

Citizens Charter

Commissionerate of Health and Family Welfare

Department of Health Medical and Family Welfare

Sulthan Bazar, Koti

Hyderabad

http://cfw.ap.nic.in/

July 2013

Next review in march 2014

2

CITIZENS CHARTER for the Commissionerate of Health and Family Welfare

The Commissionerate of Health and Family Welfare (CFW) has the mandate to provide

Maternal and Child Health and Family Welfare services viz. Antenatal care, Family Planning,

Postnatal Care including Immunization services by focusing mainly on preventive and

promotive care.

I. Vision: To provide accessible, affordable and quality health care to the rural population,

especially the vulnerable sections.

II. Mission: To provide effective health care to rural population by undertaking architectural correction to

the existing health system, revitalizing local health traditions, mainstreaming AYUSH

systems and effectively integrating the health concerns through decentralized management

at district level.

III. Objectives:

To reduce the Maternal Mortality Rate (MMR), Infant Mortality Rate (IMR), Total Fertility

Rate (TFR), stabilize population and enhance life expectancy.

IV. Functions

The technical functions of the CFW include provision of maternal health care, child health

care and family planning services. Adolescent Health, School Health, Tribal Health and

Urban Health are other specific interventions.

The managerial functions include infrastructure development, human resource

management, improving monitoring & evaluation by enabling IT, decentralized budgetary

allocations for key activities and building the capacity of the officers and staff at all levels.

3

V. A. Services and standards at Sub-centres (SC)

Main services

Process Fee required

Documents required

Time frame

Name of Health Staff responsible

Office to be contacted for delay or default in service

Maternal

Health

Care

(Antenatal

care to all

pregnant

women)

Registration of pregnant women before 12 weeks of pregnancy by making household visits and at Sub-center

Not applicable

Aadhar Card

- MPHA(F) Medical Officer (MO) of concerned Primary Health Centre (PHC)

Issue of Mother and Child Health cards to all pregnant women

Not applicable

Not applicable

MPHA(F) MO of PHC

Conduct antenatal checkups at 3rd, 5th, 7th months of pregnancy and one or two weeks before delivery

Not applicable

Mother and Child

Protection (MCP) Card

On visiting day

MPHA(F), MO of PHC

MO of PHC

Hemoglobin and urine tests conducted on every visit for antenatal checkup

Not applicable

Mother and Child

Protection (MCP) Card

On visiting day

MPHA(F), Lab technician at PHC

MO of PHC

Distribution of Iron and Folic Acid tablets to pregnant women from 5th month of pregnancy

Not applicable

Mother and Child

Protection (MCP) Card

On visiting day

MPHA(F) MO of PHC

Administering 2 doses of Injection Tetanus Toxide to pregnant women with an interval of 4 to 6 weeks

Not applicable

Mother and Child

Protection (MCP) Card

On visiting day

MPHA(F), MO of PHC

MO of PHC

4

Free entitlements under Janani Sishu Suraksha Karyakramam (JSSK) free diagnostics Free drugs Free diet Free Blood Free Transport to Pregnant women

Not applicable

Mother and Child

Protection (MCP) card

48 Hours MPHA(F) Medical Officer of concerned PHC

Janani Suraksha Yojan (JSY) / Sukhibhava Payment to Pregnant women after delivery

Not applicable

Aadhar Card

78 Hours Medical Officer of concerned PHC

Medical Officer of concerned PHC

Family planning services

Providing Family planning spacing methods to eligible couples

Not applicable

Not applicable

On visiting day

MPHA(M), MPHA(F),

MO of PHC

Counseling and sending eligible couples who have 2 or more living children for Family planning sterilizations at PHC

Not applicable

Ration Card Fixed days at PHC

MPHA(M), MPHA(F)

MO of PHC

Child immunization

Conducting immunization clinics for pregnant women and children 5, 10 and 16 years children

Not applicable

Mother and Child

Protection (MCP) Card

Immunization

days - Wednesdays and Saturday

s

MPHA(M), MPHA(F)

MO of PHC

Chlorination of water sources

Chlorination of drinking water in overhead tanks

Not applicable

Log Book Every time water released

MPHA(M), MPHA(F)

MO of PHC

Chlorination of drinking water in wells

Not applicable

Walls Register

Once in 15 days

MPHA(M), MPHA(F)

MO of PHC

School health

Health checkups for students under school health programme

Not applicable

Health Card Once a month as

per Programme day

MPHA(M), MPHA(F)

MO of PHC

Weekly Iron and Folic Acid Supply (WIFS)

Not applicable

Health Card Every Thursday

MPHA (F) / ASHA / Anganwadi

MO of PHC

5

services worker

De-worming for school going children

Not applicable

Health Card Biannual ASHA/Anganwadi worker /Teacher

MO of PHC

Tribal Health

Visits by MCH and epidemic teams

Not applicable

Not Applicable

Daily visits

Addl. DM&HO

PO (ITDA) concerned

Maintenance of Birth Waiting homes

Not applicable

Not applicable

Every month

Medical Officer / Medical Superintendent

PO (ITDA) concerned

Conducting Health Camps with Specialists in Tribal Areas

Not applicable

Not applicable

Monthly one

camp

Addl. DM&HO

PO (ITDA) concerned

Need Based utilization of specialist services

Not applicable

Not applicable

As and when

required

Medical Officer / Medical Superintendent

PO (ITDA) concerned

B. Services available at Urban Health Centres in Urban Slums:-

Main services

Process Fee required

Documents required

Time frame

Name of Health Staff responsible

Office to be contacted for delay or default in service

Antenatal care services

To conduct antenatal checkups for pregnant women

Not

applic

able

Not

applicable

All days except

Monday (8 AM to 2 PM)

Medical Officer / ANMs / NGO concerned

District Immunization Officer / DM&HO concerned

Immunization

To vaccinate pregnant wome, Infants and children

Not

applic

able

Not

applicable

Every Wednesday (8 AM to 2 PM)

Medical Officer / ANMs / NGO concerned

District Immunization Officer / DM&HO concerned

Family Planning Services

To motivate eligible couples and distribute contraceptives

Not

applic

able

Not

applicable

All days except

Monday (8 AM to 2 PM)

Medical Officer / ANMs / NGO concerned

District Immunization Officer / DM&HO concerned

6

Primary Health Care Services

To provide treatment of minor elements and refer appropriate cases to Higher Institutions

Not

applic

able

Not

applicable

All days except

Monday (8 AM to 2 PM)

Medical Officer / NGO concerned

District Immunization Officer / DM&HO concerned

Implementation of National Health Programmes

Early detection of cases of communicable diseases and their treatment

Not applicable

Not applicable

All days except

Monday (8 AM to 2 PM)

Medical Officer / / ANMs / Community Organizer / NGO concerned

District Immunization Officer / DM&HO concerned

C. Services and service standards at Post-Partum Units (PPUs) and Urban Family

Welfare Centres (UFWCs)

Main services

Process Fee required

Documents required

Time frame

Name of Health Staff responsible

Office to be contacted for delay or default in service

Antenatal

care to all

pregnant

women

Registration of pregnant

women before 12 weeks

of pregnancy by making

household visits and at

Sub-center

Not

applic

able

(NA)

NIL -

MPHA(F) / Medical Officer (MO) of concerned PPU / UFWC

Issue of Mother and

Child Health cards to all

pregnant women

Not

applic

able

NIL - MPHA(F) MO of PPU/

UFWC

Conduct antenatal

checkups at 3rd, 5th, 7th

months of pregnancy

and one or two weeks

before delivery

Not

applic

able

Mother and

Child

Protection

(MCP) Card

On

visiting

day

MPHA(F)/

Medical

Officer

MO of PPU/

UFWC

Hemoglobin and urine

tests conducted on

every visit for antenatal

checkup

Not

applic

able

Mother and

Child

Protection

(MCP) Card

On

visiting

day

MPHA(F)/

Lab

technician

MO of PPU/

UFWC

7

Distribution of Iron and

Folic Acid tablets to

pregnant women from

5th month of pregnancy

Not

applic

able

Mother and

Child

Protection

(MCP) Card

On visiting day

MPHA(F)/

Pharmacist

MO of PPU/

UFWC

Administering 2 doses of

Injection Tetanus Toxide

to pregnant women with

an interval of 4 to 6

weeks

Not

applic

able

Mother and

Child

Protection

(MCP) Card

On visiting day

MPHA(F)/ MO

of PPU /

/UFWC

MO of PPU/

UFWC

Medical

terminatio

n of

pregnancy

(MTP)

services

Providing MTP services

to women who would

like to terminate

unwanted pregnancy

before 12 weeks or go

for MTP under medical

causes

Not

applic

able

NIL Same

day

MPHA(F)/ MO

of PPU /

/UFWC

MO of PPU/

UFWC

Family

planning

services

Providing Family

planning spacing

methods to eligible

couples

Not

applic

able

NIL On visiting day

MPHA(F)/ MO

of PPU/

/UFWC

MO of PPU/

UFWC

Counseling and sending eligible couples who have 2 or more living children for Family planning sterilizations at PHC

Not

applic

able

Ration Card Fixed days at PHC

MPHA(F)/ MO

of PPU /

/UFWC

MO of PPU/

UFWC

Child

immunizati

on

Conducting

immunization clinics for

pregnant women and

children 5, 10 and 16

years children

Not

applic

able

Mother and

Child

Protection

(MCP) Card

Immunization days Wednes days and Saturdays

MPHA(M)/

MPHA(F)

MO of PPU/

UFWC

School

health

services

Health checkups for

students under school

health programme

Not

applic

able

Health Card Once a month as per Programme day

MPHA(M)/

MPHA(F)/ MO

of PPU /

/UFWC

MO of PPU/

UFWC

8

Health checkup for

boarders in Social

Welfare Hostels

Not

applic

able

Health Card Once a month as per Programme day

MPHA(M)/

MPHA(F)/ MO of PPU/

UFWC

Others Treatment for minor

ailments

Not

applic

able

NIL On

visiting

day

MO of PPU /

/UFWC MO of PPU/

UFWC

Providing health

education

Not

applic

able

NIL On visiting day

MPHA(M) MO of PPU/

UFWC

VI. Facilities available to citizens for obtaining information under Right to Information Act (RTI) :

The Commissionerate of Health & Family Welfare has a website which has all the details of its major activities. The citizens can seek public information available at Head Office under RTI act 2005 from the following officers, who are directly responsible for providing information as per the usual terms under the act.

S.No Items Name email Phone

1. Public Information Officer under RTI Act 2005

K. Appa Rao apparao.hmfw@ gmail.com

9849904433

2. Assistant Public Information Officer

P.Ruth Mary ddmemchfw@ gmail.com

9849902231

3. Appellate Authority (AA)

Y.V.Anuradha [email protected]

040-24650365

4. Website cfw.ap.nic.in

VII. Facilities available to citizens for obtaining information under PCPNDT (Pre Conception and Pre Natal Diagnostic Techniques) Act 1994 Act and Rules1996: The Commissionerate of Health & Family Welfare has a website which has all the details of its major activities. The citizens can seek information available at Head Office under PCPNDT (Pre Conception and Pre Natal Diagnostic Techniques) Act from the following officers.

A. Head Office:-

S.No Items Designation email Phone

1 State Appropriate Authority

Addl. Dir (MCH) [email protected]

040-24650365

9

B. District Level :-

S.No Items Designation email Phone

1 District Level Multi Member Appropriate Authority

District Collector / DM & HO

- List Enclosed

2 Sub District Level Multi Member Appropriate Authority

Addl.DM&HOs / DIOs / DLOs / PO (DTTs)

- -

VIII. Stakeholders

S.No Stakeholder Relation with the stakeholder

1. Ministry of Health and Family Welfare, GoI Receives financial and technical support

2. Multilateral agencies such as UNICEF Provides technical assistance on child health

3. Department of Women Development and Child Development, GoAP

Coordinates on child health and nutrition related programs and activities

4. Tribal Welfare Department, GoAP Works on tribal health component

5. Department of School Education Support in implementation of school health component

IX. Responsibility Centres and Subordinate Organizations

A. Commissionerate of Health and Family Welfare

S.No

Responsibility Centre/Subordinate Organizations

Landline number

Mobile Number

email Address

1 Commissioner 040-24650365

- [email protected]

Commissionerate of Family Welfare, Sultan Bazar, Koti, Hyderabad

2 Additional Director 040-24606373

9849902222 [email protected]

3 Assistant Director 040-24600668

9849902233 [email protected]

10

List of DM & HO Offices:

Sl.

No.

Name of the

District

Name of the

District Medical &

Health Officer

Phone No.

STD

Code

Office Residence Fax No. Cell No.

1 SRIKAKULAM Dr R Geethajali 08942 222186,

225015

223128,

225015

222872,

222510,

229070

9963994336

2 VIZIANAGARAM Dr Swarajya

Lakshmi

08922 234553,

272133

228431 272133

225802

9849902278

3 VISAKHAPATNAM Dr R Syamala 0891 2551717

2560840

2731717(D)

2564426

9849994157

9849902299

4 E. GODAVARI Dr Padmavathi 0884 2361760

2362984

2347192 2361760,

2361200

9849902301

5 W. GODAVARI Dr.Shakunthala 08812 230278,

230541

253128 230541(D),

231050

230052

9949623985

6 KRISHNA Dr Sunanda, Addl.

DMHO (FAC)

08672 223325 252193

223326

222847

230746(D)

9849902325

9491058201

7 GUNTUR Dr.M.GopiNaik 0863 2241518

2231008

2234023 2241519

2235139

9849902337

8 PRAKASAM Dr SudhakarBabu 08592 233189 233026 231444 9491044156

9 NELLORE Dr Masilamani 0861 2331435 2323438 2344862 9849902361

10 CHITTOOR Dr N

Dasarathamaiah

08572 234250 234251 242900 (F)

240145 (F)

9849902373

11 KADAPA Dr Prabhu Das 08562 245259 245174 277518(D) 9849902385

12 ANANTHAPUR Dr Rama

SubbaRaoAddl.DM

HO (FAC)

08554 277434 277058 9849902397

13 KURNOOL Dr Y Narsimhulu 08518 255133 255134

275558

255133 (D)

221914 (F)

9849902409

14 M.B.NAGAR Dr P Chandra

Sekhar

08542 271556

242204

223550 (F) 249692 (D)

271556 (D)

9849902422

9849902431

11

15 MEDAK Dr. C Ranga Reddy 08455 276447 276462 274824 (D) 9849902468

9849902461

16 NALGONDA Dr P Amose 08682 226195

229710 (F)

248258

247044

226195 9966921036

17 HYDERABAD Dr Narendrudu 040 27542731 23221848 27542733 8978834540

9032097790

18 RANGA REDDY Dr DC

Venkatapathi

040 24413949

24002441

24002633 9849902444

19 NIZAMABAD Dr Harinath 08462 231851

253585

226310 (F)

234834

238752

232001

223768

(D)

9849902469

20 ADILABAD Dr ManikyaRao 08732 226461 (F) 226519 226949 (D) 9849902481

21 KARIMNAGAR Dr K NageswarRao 0878 2243496

243778

2240896

246180

242801

2233642(D)

9849902494

22 WARANGAL Dr P

SambasivaRao

0870 2577391 2540312 2544248(D) 9849902258

23 KHAMMAM Dr B

BhanuPrakash

08742 224291

228320

224338 225171

252707 (F)

9849902517

X. GRIEVANCES / COMPLAINTS / REDRESSAL:

Name and contact details of Grievance Officer

Helpline number/Website url to lodge grievance

Timeframe for response

Timeframe for redress

Additional Director (Family Welfare)

040-24606373 72 Hours 30 days

12

TELEPHONE NUMBERS OF COLLECTORS OF ANDHRA PRADESH

Sl.

No

District Name of the Collector STD

Code

OFF FAX Res

1 Srikakulam Sri Saurab Gaur IAS

9849903786 9490612827

cc-9949012883

08942 222555

222510

222565 222648

2 Vizianagaram Dr. Kantilal Dande, IAS

9490194666

08922 276720 275802

276177

3 Visakhapatna

m

Sri V. Seshadri, IAS

8500540540, 9848169510

0891 2563257 2754106

2564426

2526999

(T/F)

4 East Godavari Smt. Neetu Kumari Prasad, IAS

9490466366, 9704030000

0884 2361200 2353480

2361300

5 West

Godavari

Sri Siddarth Jain, IAS-

9491041488,/ 9912290444

9495041488

08812 230051

231450

231050 231844

6 Krishna Sri Jyothi Buddha Prakash, IAS

9491301979, 9849053330,

9849903958-cc, 9849903959,

08672 252882,

252668

252000(F)

248155,

2478090

252401,

252656

252222

7 Guntur Sri S.Suresh Kumar, IAS

9849904002, 9000081008

0863 2234200 2234550

225907

2234824

8 Prakasam Sri Vijay Kumar, IAS

8886616001, 9491044709

08592 231443

231444 231444

9 Nellore Sri N. Srikant, IAS.,

9849904051

0861 2331999 2331626 2325025

2331235

10 Chittoor Sri Solomon Arokia Raj, IAS

9491077001, 9490612176

08572 241200 240074

226444

227201

226444

11 Kadapa Sri Kona Shashidhar, IAS 08562 244676 244438 244168

13

9849904109 / 9440399000 250285 244302

12 Anantapur Sri Lokesh Kumar, IAS

8008889155, 9849908576

08554 275806 274081 240801

13 Kurnool Sri C.Sudhershan Reddy, IAS

9440290999

08518 220396 221914 220131

220006

14 Mahabubnaga

r

Sri. M. Giraja Shankar, IAS

9849904179, / 9703392222

08542 242210 254340

244136

242323,

242626

15 Rangareddy Sri B. Sreedhar, IAS,

9849904224

9848735555 / 9849904205

LOCAL 23235642 23234774 23315154

16 Medak Sri A. Dinakar Babu, IAS

9849904282, 9491144111.

08455 276555

276556 276712

17 Nizamabad Dr. Christina Z. Chongthu, IAS

9491036933

08462 221966

231026

221602

231002

237001

18 Adilabad Dr.A Babu, IAS

9441412121, 9891053555

08732 226203 226202 226402

19 Karimnagar

Smt. Veerabrahmaiah, IAS

9491016060

9401849500 / 9849904351CC

0878 2262301 2242801 2242828

20 Warangal Sri G. Kishan, IAS

9000114547

9849908576 / 9490180980

0870 2511777 2511100 2511888

21 Khammam Dr. Srinivas Srinaresh, IAS,

9701097444

9848125028, 9848156778 (PA)

08742 224641 231600

225181

224912

225771

22 Nalgonda Sri Mukteswara Rao, IAS

9985915000

08682 232302 232981 232345

232940

14

23 Hyderabad Sri Mukesh Kumar Meena, IAS

9618877033 9491044500,

8008105999 9440815888,

LOCAL 23202833 23202833

23205612(

F)