2010 PSC Group, LLC WHAT WE CAN LEARN FROM HISTORY to Drive Success in Today’s Climate Jim Vaselopulos • [email protected] www.psclistens.com
CIO Leadership: What We Can Learn from History to Drive Success in Today's Climate
Jan 27, 2015
Each year magazines and pundits suggest that the role of the CIO is changing. In a time where we have seen vendor consolidation, the pace of new technologies slow and business growth stagnate - does the CIO role really need to change again? Why does it feel as though IT still has trouble keeping up with demand? What can we learn from history to help us cope with the increasingly technical demands of our employees, customers and marketplaces?
Objectives of this presentation:
* How to stay ahead of your customer
* How to stay relevant to your business
* How to build a forward-thinking, solution-oriented culture in IT
* How to manage costs and still be innovative
* How to mitigate risk and make safe technology bets
* How to be the victor and not the victim
Objectives of this presentation:
* How to stay ahead of your customer
* How to stay relevant to your business
* How to build a forward-thinking, solution-oriented culture in IT
* How to manage costs and still be innovative
* How to mitigate risk and make safe technology bets
* How to be the victor and not the victim
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Transcript
© 2010 PSC Group, LLC
WHAT WE CAN LEARN FROM HISTORY
to Drive Success in Today’s Climate
Jim Vaselopulos • [email protected]
www.psc l i s tens .com
© 2010 PSC Group, LLC
Objectives How to stay ahead of your customer
How to stay relevant to your business
How to build a forward-thinking, solution-oriented culture in IT
How to manage costs and still be innovative
How to mitigate risk and make safe technology bets
How to be the victor and not the victim
© 2010 PSC Group, LLC
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
Businesses are working with less staff and are under tremendous pressure to be as efficient as possible… even as activity increases.
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
Product lifecycles are ever shorter, inventory is leaner, competition drives the need to respond quicker. Ubiquitous connectivity and lack of planning foster a rushed environment.
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
Mistakes of over- commoditizing are showing signs of pain, but the need to obtain valued products/services at competitive prices remain. How many call centers are moving back to the US?
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
Failure at a business and personal level is a tremendous fear. Companies are risk-averse and need overwhelming proof before any project is justified.
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
Work is being done at home, in the car, at Starbucks, on vacation. Reports are being delivered via iPhone and SMS. Information needs to be relative to where I am and what I’m doing for it to be useful.
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
There isn’t much cost cutting left to do. Even though we are still not in growth mode all that is left to do is prepare for it. This is a HUGE opportunity for companies that prepare in advance.
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am.
© 2010 PSC Group, LLC
Business Climate
Constrained Efficiency
Extreme Speed
Value Investments
Low Risk
Multiple Contexts
Top Line Growth
Transparency
Consumer Focus
It’s no longer acceptable to deliver something that isn’t pretty or polished. B2B & internal apps. are under Design and Usability scrutiny. Consumer products are setting expectations for business solutions.
© 2010 PSC Group, LLC
WARNING!
© 2010 PSC Group, LLC
The Role of IT
We exist to help others make better decisions.
© 2010 PSC Group, LLC
Know Thyself&
Nothing in Excess
© 2010 PSC Group, LLC
Low Maintenance
&Built to Last
© 2010 PSC Group, LLC
Standards Prevent
Problems &Help You Scale
© 2010 PSC Group, LLC
Justinian Code
Simplify to Endure
© 2010 PSC Group, LLC
Magna Carta
Reversing of Power & Control
© 2010 PSC Group, LLC
1. Strategic
Vision
2. What to
Expect
3. Team
Selection
Lessons LearnedGreeks – Know your role - We are enablers
Romans
Low maintenance Infrastructure lasts
Standards prevent problems
Simplify to Endure - KISS
British – The power is in the hands of the users
U.S.
Know what the strategic plan is
Anticipate what you need to learn & P.O.C.
Team selection is critical to success
© 2010 PSC Group, LLC
…but times have changed
© 2010 PSC Group, LLC
Our Modern World
Old New
© 2010 PSC Group, LLC
Our Modern World
Complexity is Killing Us
Too Much Information
Crazy Busy – No Time
Tech is Constantly Changing
© 2010 PSC Group, LLC
Our Modern World
Complexity is Killing Us
Too Much Information
Crazy Busy – No Time
Tech is Constantly Changing
Old New
© 2010 PSC Group, LLC
It’s all about TimeIt’s all about Time
processing the Past
INFORMATION
predicting the Future
Observing the Present
KNOWLEDGE
WISDOM
The VELOCITYof Information is Increasing
© 2010 PSC Group, LLC
Thanks for the History Lesson…
but we need more than that !
© 2010 PSC Group, LLC
How to stay ahead of your customer
1. Know your VALUE to ALL customers• Know your role Internally & Externally• Focus your time on your VALUE
2. Solidify the things that are taken for granted• Simplify & Standardize Infrastructure• Practice Moderation + Risk vs. Reward
3. Explore what is on the horizon• Listen and use POC’s to test the waters• Your best people on your biggest
opportunities
How to stay relevant to your business
1. Know your VALUE to ALL customers• Know your role Internally & Externally• Focus your time on your VALUE
2. Solidify the things that are taken for granted• Simplify & Standardize Infrastructure• Practice Moderation + Risk vs. Reward
3. Explore what is on the horizon• Listen and use POC’s to test the waters• Your best people on your biggest
opportunities
How to build a forward-thinking
culture in IT1. Know your VALUE to ALL customers
• Know your role Internally & Externally• Focus your time on your VALUE
2. Solidify the things that are taken for granted• Simplify & Standardize Infrastructure• Practice Moderation + Risk vs. Reward
3. Explore what is on the horizon• Listen and use POC’s to test the waters• Your best people on your biggest
opportunities
How to manage costs and still be innovative
1. Know your VALUE to ALL customers• Know your role Internally & Externally• Focus your time on your VALUE
2. Solidify the things that are taken for granted• Simplify & Standardize Infrastructure• Practice Moderation + Risk vs. Reward
3. Explore what is on the horizon• Listen and use POC’s to test the waters• Your best people on your biggest
opportunities
How to mitigate risks
1. Know your VALUE to ALL customers• Know your role Internally & Externally• Focus your time on your VALUE
2. Solidify the things that are taken for granted• Simplify & Standardize Infrastructure• Practice Moderation + Risk vs. Reward
3. Explore what is on the horizon• Listen and use POC’s to test the waters• Your best people on your biggest
opportunities
© 2010 PSC Group, LLC
We often have an
Imbalance
© 2010 PSC Group, LLC
For Production
From Consumption
Our Focus needs to be onInformation Consumption
© 2010 PSC Group, LLC© 2010 PSC Group, LLC
Location
GPS
Proximity
Social Network
Tools
You were on fire tonight!
Context Awareness
© 2010 PSC Group, LLC© 2010 PSC Group, LLC
You were on fire tonight!
Context Awareness
© 2010 PSC Group, LLC© 2010 PSC Group, LLC
You were on fire tonight!
Context Awareness
© 2010 PSC Group, LLC
Low Support Models Predictable Sustainability
SaaS
Cloud ComputingVDI
Virtualization
© 2010 PSC Group, LLC
Simplify & Standardize
© 2010 PSC Group, LLC
Speed & Agility
BPEL
Short Projects
RAD
Agile Development
© 2010 PSC Group, LLC
Embrace Consumerism
© 2010 PSC Group, LLC
Embrace Consumerism
© 2010 PSC Group, LLC
Customer Facing
&PrettyUser
Interface
© 2010 PSC Group, LLC
Usability
UX Design
Interface Standards
Platform Choices
© 2010 PSC Group, LLC
Risk & Reward
Copies are availableat our pedestal between
sessions
© 2010 PSC Group, LLC
Key Take AwaysSimplify & StandardizeFocus Value & Outsource Infrastructure
Provide ContextMake Info easier to digest and consume
It’s all about TIMEBusiness Velocity & ½ Life of Information
Rampant ConsumerismUX Design & Ease of Use Matter!
How to be the victor and not the victim
1. Know your VALUE to ALL customers• Know your role Internally & Externally• Focus your time on your VALUE
2. Solidify the things that are taken for granted• Simplify & Standardize Infrastructure• Practice Moderation + Risk vs. Reward
3. Explore what is on the horizon• Listen and use POC’s to test the waters• Your best people on your biggest
opportunities
© 2010 PSC Group, LLC
TOOLS: Available at our Pedestal
© 2010 PSC Group, LLC
Questions ?
Jim Vaselopulos • [email protected]
www.psc l i s tens .com
http://www.slideshare.net/jvaselopulos
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