Transforming Today's CIO: Agile PMO Planning to Support Business Needs

Transforming Today’s CIO:Agile PMO Planning To Support Business Needs

Margo Visitacion, Vice President/Principal Analyst

© 2016 Forrester Research, Inc. Reproduction Prohibited 2

Agenda

› Customer obsession disrupting traditional CIO Role

› Digital disruption calls for an Agile mindset

› The Agile PMO: What good looks like

› The path ahead: portfolio ecosystem

78% of Global Executives Cite Improving Customer Experience as #1 priority for

differentiation

71% 70%

“Our strategic planning process places a high priority on enhancing customer acquisition, retention and loyalty”

Marketing leadersagree

Tech management leadersagree

“Agree that the CIO is actively engaged in strategic planning process”

61% 76%Marketing leaders agree Tech management leaders agree

Source: Forrester/Forbes Q3 2014 US Marketing And Tech Management Survey


CIO Spending Is Not In Alignment


Agenda






Agility And Experimentation Are Key Skills In A Disruptive Marketplace

Torchbearer CEOs put more emphasis on agility and experimentation

Source: IBM 2015 Global C-Suite Study

Significant gaps exist between torchbearers and followers


66%

73%

Customer Focus Changes How Businesses Organize


Agile Puts Tech Teams Closer To The Customer

More than just a methodology, companies are adopting an Agile mindset


Agile Mindset Puts PMOs Into The Crosshairs

Too centralized – • 38% of PMO and project managers in same group

Suffer the worst relationships with development teams• 48% have a positive relationship (compared to 65% with

business users)

Business/IT trust and support• 60% cite at least a moderate challenge


Agenda






How? Stop Thinking Inside Out

PMO

Command/Enforce

Reporting

TrainingTools

ProjectTemplates

What methodology

should I push out?

How can I make them listen to me?

How do I make them use the tools

I selected?

Can I get support for certification

training?


How? Start Thinking Outside In

PMO

Capacity Planning

Value Stream

Prioritization

Agile Leadership/Coaching

Analysis Portfolio

Ecosystem

Portfolio Facilitation

How do we select for value?

What are our Strategic themes?

What are the right programs?

How do we help our teams?

What do our customers need?

Did we achieve ourobjectives?


Strategic Planning Office (SPO)

Agile PMOIT Project Delivery Operations Project Delivery

Business Unit PMO(Product)

Business Unit PMO(Marketing)

Sales

Latticed Approach Provides Support, Not Bureaucracy


Three Characteristics Of Agile Planning Processes

Agile PMO as a facilitator

Agile PMO as a facilitator

Agile PMO as an analyst


Sal

es &

Mar

ketin

g

Hum

an R

esou

rces

Fina

nce

Logi

stic

s

Cal

l Cen

ter

Value Stream

• Can Value Stream give me a clearer understanding of costs?• Can this help align with strategic objectives?• Will this help with faster, better decision making and problem resolution?

BudgetingTime To Delivery

Facilitate: Use Value Streams To Help Prioritize


Facilitate: Continuous Planning And Delivery

Release Planning By Quarter

The Living Roadmap: Continuous Planning On A Cadence

Q1 Q2 Q3 Q4

Yearly Plans For Initiatives (Budget)

DevOps DevOps DevOps DevOps

Roadmap Review Roadmap Review Roadmap ReviewFY Planning FY Planning

Portfolio UpdatePortfolio Update Portfolio Update

Portfolio Update

Source: ADP/Forrester


Supporting Teams By Limiting WIP/Managing Dependencies

Senior Product/ Program Owner

Development Leader

Architect/UX Leader

Scrum Master

DevOps Arch/Dev PCOE

DevOps

Arch.

ePMO

Test

t

t

t

t

t

t

t

t

t

t

t

t

CoEs

Shared Services

ScrumSquads

Planning Teams

PPMO Supports


Agenda






The Portfolio Ecosystem: Transparency

CRMERP

CMDB

FinanceEAMSALM

Value

Capacity

Data

Time To Realize

Portfolio Management Tools


Agile PMO Short List

The Agile PMO

Understand pains to prioritize quick wins

Over-allocated key resources

Lack of visibility at dependencies at the portfolio level

Inconsistent issue and change management

Insufficient change management to prepare organization

Inconsistent messaging

Take a pragmatic approach

Kanban prioritization

Time box and commitment over schedules (Really!)

Focus on health, capacity and limiting work in progress

Identify waste and get rid of obstacles

Start capturing data now


Agile KPIs And Metrics

Productivity Value Quality

Velocity Business value delivered/Ranked items committed and delivered

Cost of delay

Features delivered Success criteria of epic met

Customer satisfaction

Features accepted Successful delivery of strategic themes

Code quality

Actionable Understandable

Accessible

SpecificMeasurableAchievableRelevantTimely

Immediately actionableNegotiableValuableEstimableSized to fitTestable


Recommendations1. Clarify the vision for the PMO with execs and

come to agreement about objectives, goals and outcomes

2. Put yourselves in your customer’s shoes

3. Use value streams to identify priorities and reduce waste

4. Measure your PMO on engagement and enablement


Innotas Company OverviewCloud portfolio management solutions to

improve value contribution by connecting planning & execution

Disruptive technology and a history of market “firsts” – most recently Predictive Portfolio Analysis (PPA)

500+ customers, including proven enterprise-wide deployments in Healthcare, Financial Services, Technology, Government, & Education

Project Portfolio ManagementEffectively manage project requests, resources, budgets and projects

Application Portfolio ManagementAnalyze and manage IT tasks needed to sustain existing operations

Predictive Portfolio AnalysisPredict, plan, and re-plan your highest value portfolio that aligns with business goals

Resource ManagementProductive alignment of IT resource capabilities and availability

“Leader”Cloud-nativeMulti-tenant


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Innotas@innotas

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