Chapter 9 organisational behavior

9Chapter

Foundations of Individual Behavior

Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.

8-2

Learning Outcomes

• Identify the focus and goals of organizational behavior (OB)

• Explain the role that attitudes play in job performance

• Describe different personality theories• Describe perception and the factors that

influence it


8-3

Learning Outcomes (cont.)

• Discuss learning theories and their relevance in shaping behavior

• Discuss contemporary issues in OB


8-4

What Is Organizational Behavior?

• Behavior– The actions of people

• Organizational Behavior– The study of the

actions of people at work.


8-5

What is the Focus of OB?

• Employee Productivity– A performance measure of both work efficiency

and effectiveness

• Absenteeism– The failure to show up for work

• Turnover– Voluntary and involuntary permanent withdrawal

from an organization


8-6

Focus of OB (cont.)

• Organizational Citizenship Behavior– Discretionary behavior that’s not part of an

employee’s formal job requirements, but which promotes the effective functioning of the organization

• Job Satisfaction– An employee’s general attitude toward his or her

job


8-7

Focus of OB (cont.)

• Workplace Misbehavior– Any intentional

employee behavior that is potentially harmful to the organization or individuals within the organization


8-8Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.

8-9

• Employee Engagement– When employees are

connected to, satisfied with, and enthusiastic about their jobs



8-11

What Do Managers Need to Know About Personality?• Personality– A unique combination of emotional, thought, and

behavioral patterns that affect how a person reacts to situations and interacts with others

• Myers-Briggs Type Indicator (MBTI)– A personality assessment that uses four

dichotomies of personality to identify different personality types



8-13

What is The Big Five Model?

• Big Five Model– A personality trait model

that examines five traits: 1.Extraversion2.Agreeableness3.Conscientiousness,4.Emotional stability5.Openness to experience



8-15

WHAT IS EMOTIONAL INTELLIGENCE?• Emotional

Intelligence (EI)– The ability to notice

and to manage emotional cues and information


8-16

Five Dimensions of EI

– Self-awareness• Being aware of what you’re feeling.

– Self-management• The ability to manage your own emotions and impulses

– Self-motivation• The ability to persist in the face of setbacks and failures

– Empathy• The ability to sense how others are feeling

– Social skills• The ability to handle the emotions of others


8-17

Can Personality Traits Predict Work-Related Behaviors?• Locus of Control– The degree to which people believe they control

their own fate

• Machiavellianism (“Mach”)– A measure of the degree to which people are

pragmatic, maintain emotional distance, and believe that ends justify means


8-18

Personality and Work Behavior (cont.)• Self-Esteem (SE)– An individual’s degree of like or dislike for himself

or herself

• Self-Monitoring– A personality trait that measures the ability to

adjust behavior to external situational factors


8-19

What is Perception and What Influences It?• Perception– A process by which we give meaning to our

environment by organizing and interpreting sensory impressions

• Attribution Theory– A theory used to explain how we judge people

differently, based on what meaning we attribute to a given behavior



8-21

Perception Shortcuts

• Selective Perception– The tendency for people to only absorb parts of

what they observe, allowing them to “speed read” others

• Assumed Similarity– An observer’s perception of others is influenced

more by the observer’s own characteristics than by those of the person observed


8-22

Perception Shortcuts (cont.)

• Stereotyping – When we judge someone on the basis of our

perception of a group he or she is part of

• Halo Effect– When we form a general impression of a person

on the basis of a single characteristic



8-24

How Does Learning Theory Explain Behavior?• Learning– A relatively permanent change in behavior that

occurs as a result of experience

• Operant Conditioning– A theory of learning that says behavior is a

function of its consequences


8-25

What Is Social Learning Theory?

• Social Learning Theory– A theory of learning that says people can learn

through observation and direct experience

• Shaping behavior– The process of guiding learning in graduated steps,

using reinforcement or lack of reinforcement



Chapter 9 organisational behavior

Documents

social learning

organizational

emotional

prentice hall

learning

behavior

theory

model