Designing with emotion: a field workbook from Intuit. Immersion is about using emotional design to create awesome customer experiences. The workbook includes an overview…
A talk I gave at UX People 2013 as an attempt to demystify the term 'Service Design'. I talked about the methodologies and tools that service designers use, as…
Workshop held at Giant Conference 2014 in Charleston SC. Service Design is gaining popularity in the United States as a better approach to defining, designing, and orchestrating…
Get PBJS Art Director Larissa Barth's day-by-day recap of SXSWi 2014 sessions on design, innovation, weirdos and Kevin Bacon. Bonus: Puppies, celeb sightings and Austin…