Cct333 lecture

What’s a Facebook?

Welcome!

Before we get started…

A little information about myself and

I came from CCIT @ UTM / Sheridan

Graduated in

2008

I took CCT333 in 2004

The course was heavily geared towards

physical prototypes and design principles

• no touch screen devices yet

• being ‘mobile’ was uncommon

• iTunes was brand new

In CCIT at Sheridan, I learned about the

Sheridan Elder Research Centre (SERC)

Volunteered for a study that investigated the

process of education for seniors learning to

use a computer.“Tech Tutor”

SERC’s study was interesting

for a number of reasons…

I learned many things about technology

and people

Technology supports lifelong learning

Young educators can teach technology

Technology education can start intergenerational relationships

The Internet can easily be consideredan assistive technology

It enables a person to do SO much!

I volunteered with SERC for 3 years

After graduating from CCIT, I started

Elder Technology Assistance Groupis a non-profit organization dedicated to eliminating the digital divide that exists between much of the older adult demographic and the younger, more technology savvy generations.

If it plugs into the wall or runs on a battery, ETAG can help

Why help seniors learn about technology?

It enables communication

Creates choices and opportunities

Provides a sense of freedom

Volunteer Technology Assistance

Program

Technology assistanceinitiatives include:

Life Long Learning WorkshopsRetirement Community Classes

So…

What’s the bright idea behind ETAG’s Volunteer Technology Assistance Program?

Pair tech savvy volunteers with older adults who have the desire to learn how to use modern computer technologies.

Let’s pause for a second…

Do you know what they

are moving in this picture?

5MB of storage in 1956.

Things change fast…

Many seniors are disconnected from modern technology due to:

• speed of change• diversity of options• unfamiliarity• misunderstanding• a lack of instruction

We want to make sure that older adults are given an equal opportunity to stay connected with technology.

Usability is #1 for ETAG

low usability = not very usable

Usability is…

• effective to use (effectiveness)

• efficient to use (efficiency)

• safe to use (safety)

• have good utility (utility)

• easy to learn (learnability)

• easy to remember (memorability)

Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond

Human-computer Interaction. New York, NY: J. Wiley & Sons, 2002. Print.

Effectiveness

How good a “system” is at doing what it is

supposed to do.

Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond

Human-computer Interaction. New York, NY: J. Wiley & Sons, 2002. Print.

EX:

Doro instructions

Efficiency

The way a “system” supports users in carrying

out their tasks.

Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond

Human-computer Interaction. New York, NY: J. Wiley & Sons, 2002. Print.

EX:

Personalizing OS

to remove steps

Safety

Protecting the user from dangerous conditions

and undesirable situations

Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond

Human-computer Interaction. New York, NY: J. Wiley & Sons, 2002. Print.

EX:

Chatroulette.com

Utility

Extent to which the “system” provides the

right kind of functionality so that users can do

what they need or want to do.

Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond

Human-computer Interaction. New York, NY: J. Wiley & Sons, 2002. Print.

EX:

Pointerware

Learnability

How easy a “system” is to learn and use.

Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond

Human-computer Interaction. New York, NY: J. Wiley & Sons, 2002. Print.

EX:

Learn to

recognize

Memorability

How easy a “system” is to remember how to

use, once learned.

Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond

Human-computer Interaction. New York, NY: J. Wiley & Sons, 2002. Print.

SERC Research Project:

Web Usability for Seniors

• is Canada’s largest online non-prescription pharmacy product retailer

• Most of their clients are ages 35 and under• SERC is working with Well.ca to help them

figure out how to expand their older adult customer base

Why is SERC interested in this?

• Well.ca ships anywhere in Canada for free, and has customer service representatives available as an alternative way to place an order

• Access to this type of service could help:– Caregivers of older adults– Seniors with poor access to transportation– Older adults who may need to buy hard-to-

find products or very personal items

SERC needs CCIT’s help!

• A key part of whether Well.ca will be useful to older adults is whether the site itself is usable– Is it easy to read and navigate?– Is it easy to place an order?– Is it clear how to search for a product?

• We need CCIT students to test the site to find all of the potential difficulties that an older adult (or a younger adult!) might run into

What does helping entail?

• 1 – 2 hour session at the SERC computer lab to put the site through its paces

• Snacks and beverages will be provided

When will this be held?• Fill in the sheet provided to indicate your

availability to volunteer• The best time for the most people will be

determined based on your class schedules on the Sheridan campus

Thanks