Case Study: Kitsap County Streamlines & Redesigns Single Family Housing Permit Process Using Lean To Analyze Processes And Reshape Operations By: Washington State Auditor’s Office Summary By:
Jul 15, 2015
Case Study: Kitsap County Streamlines &
Redesigns Single Family Housing Permit Process
Using Lean To Analyze Processes And Reshape Operations
By: Washington State Auditor’s Office
Summary By:
Goals Of Lean Redesign
• Make permit requirements more clear to applicants
• Redesign lobby
• Move offices
• Reshape operations
Single Family Housing Permit
• With the new goals achieved, Kitsap County cut the time to approve a new home permit from 26 days to 8 days
• No new staff or major new resources
• Analyzed and reshaped processes after an intense 5 day review
• Eliminated more than 50 steps from permit process
• 56% cut in the time to issue a permit
• 71% cut in the time to notify the applicant if more work is needed
End Result
Start Improving Today.Get your free Lean Six Sigma Yellow Belt Training by visiting
goleansixsigma.com/free-lean-six-sigma-training/
Register For Your Free Lean Six Sigma Training