CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation to the RCAF Logistics Conference Commodore.

CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES

Morale and Welfare

Presentation to the RCAF Logistics Conference

Commodore Mark B. Watson14 November 2012

CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES

CFPFSS

=

MORALE AND WELFARE

2


Agenda

• Introduction• NPP Governance and DGPFSS organization• Vision, priorities, and strategy• Programs, services, and activities• Initiatives

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NPP Governance

• Full Governance assigned to CDS;• Authorities Delegated to DGPFSS as

Managing Director of NPP;• NPP Board serves as an advisory board:

– Provides stakeholder input to CDS;– Strategic plans, policies and direction;– NPP investments;– Approval of audited financial statements;

• NPP Board and AFC engagement is key - NPP is a “Chain of Command” Responsibility;

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MilitaryFamily Services

Program

Quality of Life

(DQoL)

Pers Fin Svcs(Pres SISIP

Financial Services)

Organizational View

Retail Svcs(Pres CANEX/

NATEX)

Casualty SupportManagement

(DCSM)

ChiefMilitary

Personnel

NPP Fin (CFO)

NPF HR (VP HR)

NPP IM/IT(CIO)

Non-Public

Public

Staff of NPF

CEONPF

Chief of theDefence Staff

ManagingDirector

NPPDGPFSS

s)

Pers Support Prog(C PSP)

ASD (delivery by NPP )

Coordination

M&W

in

& Family Services

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The Defence Team

5,600 NPFPublic Servants

28,000

65,000 Reg Force25,000 Res Force

CFPFSS:5,600* NPF 253 CF 153 PS(* 40% CF affiliation)

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Scale of Operations

Total $713M (19.5% Public / 80.5 % Non-Public)

Public Funds

SISIP FinancialServices ($280M)

CANEX Retail($52M)

Messes ($24M)

Base / Wing / Reserve UnitFunds ($77M)

C108 ($25M)C109 ($88M)

Central Fund($124M)

Assistance FundCFPAF ($17M)

DCSM ($26M)

NPP Net Worth / Publicly Funded Expenditures FY2011-12

}

CANEX 2011-12Revenues: $135M

SISIP FS 2011-12Revenues: $77M

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Canadian Forces Central Fund

• Sources– Investment revenue – CFCF loan interest– Proceed from Base closures– Fees– Donations

• Distributions– CFCF loans– Capital Projects– CBA interest payments– Subsidies to HR, Accounting and IM/IT service delivery– Grants to Base/Wing Funds– Any other purpose approved by CDS


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Canadian Forces Central Fund

4,8241,126

696

1,042

CFCF REVENUEFY 31 Mar 2012

Investment Loan Interest Mission Closure Fees

3,288

996

2,124

5,992

CFCF EXPENDITURESFY 31 Mar 2012

CBA Int. Dist. CFCF Mgmgt Programs Support Svcs


Make CFPFSS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

My Vision

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• Our community services approach is still rooted in the CF – base structure of the 1950s

– NPP was central to the success of the CF communities of the 1950s and will need to be central to any future successful CF community model

– Underutilized today; capacity to be powerful enabler

• A Key Assumption

– Former CF members want to belong – want to maintain their CF affiliation

• Building on this desire will strengthen the CF community

• A key element of the US model is that retired personnel remain vital to and are valued by the military community

One Community – One Million Strong

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• Empowerment– Increased local authority/delegations;– Increased consultation with B/W Comds; and– Greater autonomy over local, (legal) morale & welfare

initiatives.

• Branding– NPP Education, Training, and Certification Courses to improve

governance and knowledge throughout the Chain of Command;– More holistic and coherent marketing and congruent

communication strategy to increase CF-wide awareness of the breadth of available programs and services; and

– Name and Logo change and better connection to military life and heritage within Staff of the Non-Public Funds Canadian Forces

Priorities

12


• Synergy– Organizational review; – Continued development and integration of DMFS, DQOL and

Dependent Education Management; and– Leverage technology for greater effect, cost benefit and

immediacy of impact.

Priorities

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Programs and services


About CFPFSS Video

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PSP

Operations at Bases/Wings• 36 PSP Managers • 4,200+ Full time PSP staff

Deployment Support• 12 years (2000-2012)• 1,600 PSP MW staff deployed • 32 Rotations served in Bosnia, Afghanistan, Haiti,

Ships

Messes• 100 Regular Force

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PSP

Sports• 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors• 14 CF CISM teams • 210 Individual CISM athletes• 115 CF athletic trainers

Recreation• 400,000 Annual registrations in recreation programs • 42,000 Recreation memberships• 700 Different types of recreation programs• 325 DND facilities used• 100 Special events - 60,000 in attendance• 33 Community gateway web sites - 20,000 hits monthly• 17 CF Newspapers - 80,000 circulation• 14 CF Golf Clubs

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SISIP FINANCIAL SERVICES

Results 2011

141,042 lives insured under Term Life insurance plan

with $27.8B in coverage; and

$38.5M paid to beneficiaries

100,850 CF personnel protected Long Term Disability

$71.2M in support paid under the Vocational Rehabilitation Program

6,805 Financial Planning clients with $187.4M invested

3,845 CFGroupRSPclients with $128M invested

6,498 CF members educated on personal financial money management

9,090 financial counselling appointments held

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Highlights 2012

72 Vocational Rehabilitation Program briefings held for 2,643 participants

17,579 participants attended 209 Canadian Forces Severance Pay briefings

2011 Contributions - $3,192,500

$2,720,650 > Morale and Welfare

$362,350 > Other NPP activities

$100,000 > Volunteers Recognition Program

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CANEX/NATEX

Unit of the Canadian Forces with the Mission:

• Ensure the availability of competitively priced goods and services to satisfy customers and generate revenue.

Programs:

• The Personal Insurance

• Home Heating Oil Rebate Program

• No Interest Credit Plan

• Club XTra Loyalty Program

National Partnerships

• Tim Horton’s

• Aramark (food service)

• Subway

• OK Tire

• Best Vendors (vending)


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CANEX/NATEX

CANEX/NATEX Outlets: 46

CANEX Concessions: 183

CANEX/NATEX Employees: 750

Annual Average Transactions: 4.4 Million

Sales and Contributions

• Annual Average Sales CANEX/NATEX: $135M to $150M

• Annual Average Morale & Welfare Contributions CANEX/NATEX: $4M

Online offering

• WYN (what you need): Primarily for deployed Members

• Support our Troops (SOT): Clothing and Accessories

• Jewellery (Bellecour)

• Flowers (Pinkerton)


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Military Family Services

Enabling a mission-ready Force by addressing the challenges faced by CF members and their families that result from military service.

Military Family Support •3 access points: - 43 Military Family Resource Centres (MFRCs) - Family Information Line, 1-800-866-4546 - www.familyforce.ca

•MFSP policy development, resilience and engagement

Dependent Education

•Compensation and benefit programs for families

•DND Dependent Schools Overseas Education Programs

•Departmental Foreign Service Education and Military Education

Allowances/Entitlements


DCSM / JPSU

Policy drafting

and validation

Soldier On

Joint Speakers’

Bureau

Injured Soldier Network

OSISS

PEER SUPPORT

HOPE

Client Services

Liaison with

Service Partners

ADMINISTRATIVE SUPPORT

Return to Work

CF Transition Program

Transition for ill and

injured

TRANSITION

National Military

Cemetery

AND MORE …


Posted

Supported(not posted)

Personnel Currently being Tracked by JPSU

3

Posted to JPSU 1,710

Supported by JPSU (but not posted)

3,032

Total 4,742

DCSM / JPSU


Support Our Troops Video

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Internal Charitable Funds

• Support Our Troops Fund is umbrella for:– Military Families Fund – linked to conditions of service

• $4M dispersed to >1,000 members/families

– Soldier On Fund – contributes to a healthy, active lifestyle• $1.1M dispersed to 350 members/families and a wide range of programs

funded

– Hospital Comforts Fund - basic amenities for hospitalized members• $85K dispersed annually to >300 members

– Op Santa Claus - gift for every CF member deployed over holidays• Gifts delivered to 1,600 deployed members

• Canadian Forces Personnel Assistance Fund: – Minor Disbursement Program - $36K to 230 members – Education Assistance Loan Program - $2.2M to 570 members – Self Improvement Loan Program - $9M to 2,750 members – Financial Distress Program - $900K to 150 members

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Support Divisions


EMPLOYEE DEMOGRAPHICS 2012

• Gender of Employees

62.5% Females / 37.5% Males

• Multigenerational Workplace–Average Age : 38 years–Employees under 18 : 5.6%–Youngest Employee: 12 years (Camelot)–Employees over 66: 2.2%–Oldest Employee: 82 years (Golf

course)

• Employee Retention- Average Years of Service: 6 years- Longest Serving employee: 40 years

Category

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COMPLEXITIES

• Unionized Employees: 27.1%

• Dynamic Military Affiliation: 40%Serving, Retired, Family

• Diverse Range of Occupations Financial Planner ↔ Barn Supervisor Clerk/Cashier ↔ Meat Wrapper

• Distributed >70 locations in Canada, US, Europe, Deployed Operations

• T4 /Relevé Generated in 2011: 8,289 T4s: 7,134 / Relevé 1: 1,155

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Non-Public Property (NPP)Information Management/Information Technology

IS Division Mission

To support CFPFSS HQ, B/W Comds, CANEX, SISIP FS, PSP and MFS/DQOL in their role of enhancing the morale and welfare of the military community through the planning, provision, control and maintenance of cost-effective NPP IM/IT services & solutions.

NPP IM/IT

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NPP IM/IT – Morale and Welfare Support-Focused

42 CANEX Outlets 100+ PSP Messes 19 SISIP FS Offices

NPP IM/IT

Community Centres/Gyms

MFRCs, Golf Courses & Others

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IM/IT CONTRACTING

• IAW CDS Delegation of Authority, IS Division approval is required for all NPP IM/IT acquisitions (IM/IT items include all HW, SW, IM/IT Services and Personnel)

Integrity of networkEfficiency and economy of supportBest value

• No local authority to establish ‘rogue’ networks or applications

Every equipment, application, network site must be either Public or Non public (NPP)


Initiatives


DFit.ca10,000 hits since 11 Oct 12

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*logo includes link to video: Project FORCE raises bar for Canadian Forces fitness. Army News. 17 Jul 2012.


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PHASE 1Job Analysis

(What is the job?)

LITERATURE REVIEW

POST MISSION SURVEYS

POST MISSION INTERVIEWS

MISSION PLANNING FOCUS GROUPS

13 Common, essential tasks Jan 2011 AF

C

PHASE 2Physiological Measurements

(What are the demands?)

TASK SPECIFIC FOCUS GROUPS

PHYSIOLOGICAL MEASUREMENTS (lab)

PHYSIOLOGICAL MEASUREMENTS (Field)

REFINEMENT OF TASK LIST & DEMANDS

6 CF Common & physically demanding Tasks

Apr 2012A

FC

SET-UP OF PMT

PHASE 3Test & Standards development

(How should we test them?)

PILOT STUDY (lab)

FIELD DATA COLLECTION (7 locations)

DATA ANALYSES

FINAL TEST BATTERY OPTIONS

Options for new CF Physical Fitness Evaluation

Dec 2012 AF

C

DETERMINATION OF STANDARDS

ADVERSE IMPACT ANALYSES


Phase 1Job Analysis

Phase 2 Physiological Measurements

Phase 3 Test & Standards Development

What is the job?

13 CF Common, essential & physically demanding tasks identified

AFC approval (Jan 2011)

What are the demands?

6 CF Common tasks quantified

AFC approval (Apr 2012)

How should we test them?

3 Options for new CF fitness evaluation

AFC (05 Dec 2012)

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SIMPLE SIMULATIONS TEST

1. Sand Bag Lift std: 3 min 30 s• 30 consecutive lifts of a 20 kg sand bag to a height of

91 cm, alternating between left and right sand bags separated by 1.25 m.

2. Loaded Shuttles std: 5 min 21 s• Using the 20 m lines, complete ten 20 m shuttles

alternating between a loaded shuttle with a 20 kg sand bag and unloaded shuttles, for a total of 400 m.

3. 20m Rushes std: 51 s• Starting from prone, complete two 20 m shuttles

sprints dropping to a prone position every 10m, for a total of 80 m.

4. Sand Bag Pull std: complete• Carry one 20 kg sandbag and pull four on the floor

over 20 m without stopping.

Pros

• Looks/feels like the job

• Minimal equipment (sand bags)

• Objective testing

• Equal total physical work for all

• Functional movements

Cons

• Training requirement for assessors


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MFS Current Initiatives

• Access to Non-Emergency Military Family Health Care

• Military Family Mental Health

• Military Family Special Needs

• CF Living Accommodation Policy

• Deployment Support

• Continuity of Education and Employment for Military Families

• Mentor to the National Military Family Council

• Stakeholder Engagement


NPP Outreach & Sponsorship

• SOT Program/Fund is attracting significant contributions from Canadians:• Individual Donations of dollars and products/services ;• Proceeds from Third Party Events; and• Contributions from events/campaigns held by Charitable Organizations (True

Patriot Love, Canada Company and Wounded Warrior).

• As number and complexity of events increases: • There are greater demands for DND/CF support;• There is little adherence to policy provisions; and• There are diminishing efforts to align with CF priorities .

• Some external organizations competing with NPP “charities”;• Opportunity to increase sponsorship of NPP programs,

activities and events, at national and local levels, but policy is being rewritten.

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CF Appreciation Program

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CFOne Card

• Two Objectives– Provide confirmation that an individual is a member

of the “One Community - One Million Strong”– Provide access to programs, services, and facilities

• Multi-Phased Approach– Spring 2013 – CF Appreciation Program, CANEX

Loyalty Program, Military Family ID– Fall 2013 – Base, Wing, Unit Recreation Membership – Spring 2014 – Messes, Clubs and Activities

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CANEX/NATEX

Initiatives:

• E-Retailing

• Developing an online E-Retailing strategy to augment existing store operations.

• Elite line of clothing and accoutrement’s

• Developing a consolidated and centralized retail offering instore and online of Canadian Forces memorabilia, clothing and accoutrements.

• Infrastructure Modernization


QUESTIONS?

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May 2012 - Federal Government did not appeal the Federal Court’s ruling and entered into negotiations. These negotiations are ongoing, and will require the approval of the court before a final settlement is reached.

June 2012 – Pension Act Offset eliminated from all active claims

Nov. 2012 – Benefits reactivated (without prejudice) for zero sum client with the removal of the Pension Act Offset

Manuge Class Action

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CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation to the RCAF Logistics Conference Commodore.

Documents

cds slide

key npp

npp coordination mw

branding npp education

military community

npp net worth

community services approach

cf members