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CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013
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CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

Mar 26, 2015

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Page 1: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES

Morale and Welfare

Presentation for MPCC

Commodore Mark B. WatsonMarch 2013

Page 2: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES 2

Make CFPFSS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

My Vision

Page 3: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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• Empowerment / responsiveness– Increased local authority / delegations– Increased consultation with B/W Commanders– Greater autonomy over local, (legal) Morale & Welfare

initiatives

• Branding– NPP education, training, and certification courses to improve

governance and knowledge throughout the Chain of Command– More holistic and coherent marketing and communication

strategy to increase CF-wide awareness of the breadth of available programs and services

– Name and logo change – Increased understanding of military life and heritage within Staff

of the Non-Public Funds, Canadian Forces

Priorities

Page 4: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES 4

• Synergy– Organizational review– Continued development and integration of MFS, DQOL

and Dependent Education Management– Leverage technology for greater effect, cost benefit and

immediacy of impact

Priorities

Page 5: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES 5

CFPFSS Strategy

Page 6: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES

Current Programs and Services

Page 7: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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PSP

Operations at Bases / Wings• 36 PSP Managers • 3,650+ PSP Staff• 1,200+ Full Time Staff

Deployment support• 12 Years (2000-2012)• 1,600 PSP MW staff deployed abroad• 32 Rotations served in Bosnia, Afghanistan, Haiti, Ships

Messes• 100 Regular Force

Page 8: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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PSP

Sports• 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors• 14 CF CISM teams • 210 Individual CISM athletes• 115 CF athletic trainers

Recreation• 400,000 Annual registrations in recreation programs • 42,000 Recreation memberships• 700 Different types of recreation programs• 325 DND facilities involved• 100 Special events – 60,000 in attendance• 33 Community Gateway Web sites – 20,000 hits

monthly• 17 CF newspapers – 80,000 circulation• 14 CF golf clubs

Page 9: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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Commercial Services SISIP Financial Services

• 140,560 lives insured under the Life Insurance plans with $28.6B in coverage and $41.3M paid to beneficiaries

• 93,600 CF members protected under the Long Term Disability plan with $106.6M paid out in benefits when combined with the Vocational Rehabilitation Program

• 8,329 Financial Counselling appointments held

• 7,153 Financial Planning clients with $232M invested

• 3,379 CFGroupRSP clients with $117M invested

• 5,631 CF members educated under the Personal Financial Management course

2012 Plan and Program Results:

Page 10: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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Scale of operations• 46 CANEX/NATEX outlets• 183 CANEX concessions• 750 CANEX/NATEX employees• 4.4 Million Average annual transactions

Sales and contributions• $140M Average annual sales• $4M+ Average annual Morale & Welfare

contributions– $3.2M CANEX average

– $975K NATEX average

Commercial Services CANEX / NATEX

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Military Family Services

Enabling a mission-ready Force by addressing the challenges faced by CF members and their families that result from military service.

Military Family Support •3 access points: −43 Military Family Resource Centres (MFRCs)−Family Information Line, 1-800-866-4546−www.familyforce.ca•MFSP policy development, resilience andengagement

Dependent education   •Compensation and benefit programs for families •DND dependent schools overseas education programs•Departmental foreign service education and military education allowances/entitlements

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DCSM / JPSU

Peer Support• Operational Stress Injury Social Support (OSISS)• Soldier On• Injured Soldier Network• Helping Others by Providing Empathy (HOPE)

Transition• Return to Work• CF Transition Program• Transition for Ill and Injured

Administrative support• Liaison with service partners• Client services• BOI & SI review• Disability compensation

Page 13: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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Posted

Supported(not posted)

Personnel currently being tracked by JPSU

Posted to JPSU 1,710

Supported by JPSU (but not posted)

3,032

Total 4,742

DCSM / JPSU

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Internal Support Funds

Support Our Troops Fund is an umbrella• Military Families Fund − linked to conditions of service

− $4M dispersed to >1,000 members/families

• Soldier On Fund − contributes to a healthy, active lifestyle− $1.1M dispersed to 350 members/families

− Funded a wide range of programs

• Hospital Comforts Fund − basic amenities for hospitalized members− $85K dispersed annually to >300 members

• Op Santa Claus − gift for deployed members over holidays− Gifts delivered to 1,600 members

Total pledged to SOT Funds since 2006: $11M• Personal contributions to SOT Fund:

− Six year old boy: 84 cents

− Couple from Toronto: $50K

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Internal Support Funds

Canadian Forces Personnel Assistance Fund

• Minor Disbursement Program– $36K to 230 members

• Education Assistance Loan Program– $2.2M to 570 members

• Self Improvement Loan Program– $9M to 2,750 members

• Financial Distress Program– $900K to 150 members

Page 16: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES

Recent Initiatives

Page 17: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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PSP – DFIT.CA

Fitness training•Launched 11 Oct 2012•Over 16,600 CFpersonnel registered•Already over 33,000visits •500,000 page views

Page 18: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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PSP – Project FORCE

• Launched 4 Mar 2013• Defining a new generation of fitness testing

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PHASE 1Job Analysis

(What is the job?)

LITERATURE REVIEW

POST MISSION SURVEYS

POST MISSION INTERVIEWS

MISSION PLANNING FOCUS GROUPS

13 Common, essential tasks Jan 2011 AF

C

PHASE 2Physiological Measurements

(What are the demands?)

TASK SPECIFIC FOCUS GROUPS

PHYSIOLOGICAL MEASUREMENTS (lab)

PHYSIOLOGICAL MEASUREMENTS (Field)

REFINEMENT OF TASK LIST & DEMANDS

6 CF Common & physically demanding Tasks

Apr 2012A

FC

SET-UP OF PMT

PHASE 3Test & Standards development

(How should we test them?)

PILOT STUDY (lab)

FIELD DATA COLLECTION (7 locations)

DATA ANALYSES

FINAL TEST BATTERY OPTIONS

Options for new CF Physical Fitness Evaluation

Dec 2012 AF

C

DETERMINATION OF STANDARDS

ADVERSE IMPACT ANALYSES

Project FORCE

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Initiatives

• E-retailing

− Developing an online e-retailing strategy to augment existing store operations

• Elite line of clothing and accoutrement

− Developing a consolidated and centralized retail offering in-store and online of Canadian Forces memorabilia, clothing and accoutrements.

• Infrastructure modernization

Commercial Services CANEX / NATEX

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MFS Initiatives

• Reduce management overhead/increase funding to the field– More than $500K recurring reduction from budget allocation

– 25% funding increase to the field over past 5 years

• Access to non-emergency military family health care – 10 of 13 provinces / territories have dropped 90 day wait for access to

health insurance

– Op Family Doc Ottawa – 80+ families / military retirees matched with family physicians to date

– Family medicine forum 2011 – 29 doctors agreed to take military Families

• Military family mental health– 33 family liaison officers; 4,084 families served in 2011-12

– “The Minds The Matter” self-help videos; six episodes created

– Studying feasibility of telemedicine in Petawawa

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• Military family special needs– 8% self reporting special needs

• CF living accommodation– AFC and DSX endorsed requirement for just under 12,000 military

houses across Canada

– Studying options for service delivery

• Deployment support– Option development on how best to ensure all deploying members and

their families receive the support they require

• Continuity of education and employment for military families– Studying feasibility of overseas school with innovative delivery methods

MFS Initiatives

Page 23: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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• Mentor to the National Military Family Council– 9 specific recommendations made to AFC

• Stakeholder engagement– Vanier Institute of the Family committed to a 5 year military families in

Canada initiative

MFS Initiatives

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Associate DG − NPP Outreach

• SOT programs / funds attracting significant contributions from Canadians– Individual donations of dollars and products / services

– Proceeds from third party events

– Contributions from events / campaigns held by charitable organizations • e.g.: True Patriot Love, Canada Company and Wounded Warrior

• As number and complexity of events increases – There are greater demands for DND/CF support

– There is little adherence to policy provisions and

– There are diminishing efforts to align with CF priorities

• Some external organizations competing with internal NPP “charities”

Page 25: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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Associate DG − Sponsorship

• Opportunity to increase sponsorship of NPP programs, activities and events, at national and local levels– Policy is being rewritten

• This policy would see:– Sponsorship of NPP programs, events and activities, at Base/Wing/Unit

levels to be approved, annually, in advance

– Enhanced oversight of the use of sponsorship for major events / activities that are ‘not public’ – Army Run, Air Force Run

– Improved visibility and facilitation of sponsors being targeted and sponsorship arrangements being concluded

– MFRCs being subjected to the policy provisions

– B/W Commanders to be held accountable for NPP sponsorship activities, with assistance of PSP Managers

– New policy to be introduced for FY 13/14

Page 26: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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CF Appreciation Program

• Program launched in Jun 2011• Official CF discount program • Builds and expands on earlier CANEX

Discount Program • Discounts in eight distinct categories• International, national & local partners • Almost 1,000 industry partners • Working with American counterparts to include discounts on popular

US vacation destinations – Universal Studios, Busch Gardens• Have issued 30,000 membership cards to date• e-boutique with tickets to water park and Cineplex• Two new features coming:

– On-line registration– Secure Web login to allow special discounts solely available to CF community    

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CF R&R Club

• Component of CF AppreciationProgram

• Linked to US Armed ForcesVacation Club

• Provide access to accommodations – More than 4,000 resorts, apartments, condos and homes– Destinations in more than 100 countries

• Offers the opportunity to enjoy vacations at popular destinations around the world– Starting at just $369 USD per unit, per week

Page 28: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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Associate DG − CFOne Card

• The CFOne card will be the one card eligible members need to access CFPFSS Morale and Welfare Services.

• Confirms cardholder is part of the Canadian Forces Community. “One Community – One Million Strong”

Multi-phased approach• Phase 1: (Spring 2013) will launch with access to the

CANEX Loyalty Program and CF Appreciation Program• Future Phases: expanded to include access to PSP

recreation services; administration of Mess fees, access to clubs and activities, as well as other MW services.

Page 29: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

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Enhanced Web Site

• More than 6,000 pages of content refreshed andported to new platform

• More visually-oriented presentation; less clutter

• Functional search engine• Navigation by service

rather than by organizational structure

• Enhanced support for multi-Media content

www.cfpsa.com

Page 30: CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013.

CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES

QUESTIONS?