Business Etiquette Conference

7/30/2019 Business Etiquette Conference

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By: Joseline CentenoDavid García





In a formal situation





Colegio San Gabriel de la Dolorosa

Good and Bad Manners at Work

By: Maydelin Del Cid and

Maricarmen González

Teacher: Flor Pinzón de Ríos

2012



Good and Bad Manners at Work

Good Manners:

Be Friendly: A Works place is not a social club, but nobody

expects you to act like robots isolated from each other. There are

always opportunities during breaks at the beginning and end

of the day to chat friendly.

Be Helpful: In the working life, almost always we work with

others, and depend on them as much as they depend on us.



Be Responsible : Of course that you are responsible in duties

and play the best we can, but also has other duties: to welcomenew comers to the group and help keep the team spirit.

Be Consideration: Avoid habits or activities that distract or

annoy others like example: family, messages ,extremely, out

going , gossips, eavesdroppers, the office to casanovas,

wolverines, the bullies, the music fans, those who dress badly,small traders, etc.



Be cheerful: Since you spend a third of your life at work, you

better be happy in it. Of course not all jobs are interesting and

significant, but Little is gained if one begins to grumble.



Bad manners:

Lack of punctuality : We ignore this rule in Panama, where

they often do not even know precisely how long it will last for an

interview or meeting.

Speaking: One of the greatest and is one of the most requested

courses and ceremonial protocol.



Written composition: there are secretaries of senior executives

who do not know how to answer a mail or note that a boss can

not make a compromise. It is a very serious, since we are talking

bussines. We can not afford to not knowingt how to write

correctly a text.

Informality in the treament or lack of tact: Greet with a kiss,

being on one to one basis with because you are female, and make

a gift in the midst of a negotiation are common mistakes.



The limits on a business conversation: After closing an

operation, do not talk more about it. One word can ruin it.



By: Joseph Herrera

Business Etiquette

in other Cultures



The customs, countries and

businesses.

The behavior and manners, but tend to befairly universal and common component in allcountries, there are certain customs,traditions and ways that differentiate one

country from others, which are determiningfactors when moving in society, influencingthebehavior of its inhabitants.



PERFORMANCE BASICS OF BUSINESS

Persuade our partners using our good education andour valid reasons is a process. In this process wedistinguish these points of great importance:

1. Trust.

We need to establish a solid foundation, creating a friendlyand pleasant to trust in ourselves and in our proposals. We mustthank and be grateful. One must know howentertaining and treatour partners with the best ways.

2. Listen.

We must know our ideas, but we must also learn to listen toour partners. It's so goodspeaking and listening.



Effective negotiation. 1. We negotiate to reach an agreement.

2. The single agreement is the one that convinces bothparties.

3. Negotiation is based on the differences toconvergence.

4. The most valid agreement is one that is true.

5. Trading has its own rhythm. Trying to force it, can bea mistake.



EXAMPLE OF BUSINESS



Thank You

Good afternoon







Greetings in Japan arevery formal andritualized.

wait to be introduced.

A foreign visitor may bowthe head slightly, since noone expects foreigners togenerally understand thesubtle nuances of bowing.



On the rare occasionyou are invited to aJapanese house.

Remove your shoesbefore entering and put

on the slippers left at thedoorway.

Unless you have beentold the event is casual,dress as if you were

going into the office.



Japanese understand that it is very difficult for foreigners to workin Japan.

They will not expect you to speak or read Japanese, or be conversantwith their strict cultural nuances and protocol.

Mistakes are allowed as long as genuine respect is shown at alltimes.



The Japanese prefer to dobusiness on the basis ofpersonal relationships sobeing introduced orrecommended by someone

who already has a goodrelationship with thecompany is extremelyhelpful

One way to build and

maintain relationships iswith greetings / seasonalcards



It is best to telephone for anappointment rather thansend a letter, fax or email.

Punctuality is important.Since this is a groupsociety, even if you thinkyou will be meeting one person, be prepared for a

group meeting.



Business attire is conservative. Men should wear dark-coloured, conservative businesssuits.

Women should dress conservatively.



Business cards areexchangedconstantly andwith greatceremony.

Invest in qualitycards.

Always keep thanin pristinecondition.





Greetings are formal and the oldest person is always greetedfirst.

Many Chinese will look towards the ground when greetingsomeone.

Address the person by an honorific title and their surname.



The Chinese prefer to

entertain in public placesrather than in their homes,especially whenentertaining foreigners.

If you are invited to their

house, consider it a greathonour

Arrive on time.

Remove your shoes beforeentering the house.

Learn to use chopsticks





Appointments arenecessary and, if

possible, should bemade between one-to-two months inadvance, preferably inwriting.

You should arrive at

meetings on time orslightly early. TheChinese viewpunctuality as avirtue. Arriving late isan insult and could

negatively affect yourrelationship



Only senior members ofthe negotiating team will

speak. Designate the mostsenior person in yourgroup as your spokesmanfor the introductoryfunctions.

Chinese are non-confrontational. Theywill not overtly say 'no',they will say 'they will

think about it' or 'theywill see'.



Business attire is conservative and unpretentious.

Men should wear dark coloured, conservativebusiness suits.Women should wear conservative business suits ordresses with a high neckline.Women should wear flat shoes or shoes with verylow heels.

Bright colours should be avoided.



Business cards are exchanged after the initial introduction.

. Have one side of your business card translated into Chinese usingsimplified Chinese characters that are printed in gold ink since goldis an auspicious colour.

Examine a business card before putting it on the table next to you orin a business card case.

Never write on someone's card unless so directed



Business Etiquette in London and

New York

By:

Maybelline Ruiz andAlejandra Cuevas



Business Etiquette

• The Customs of the city are tailored to the modern city, a

tradition very similar to that experienced in New York, as

working hours are extended according to the companies.

• The clothing of the business and personal etiquette is, men

in suits and ties and women depending on the company.

• Meetings are a bit more relaxed and people are often called

by their first name in the second presentation.



Business Etiquette in London

• The official office hours are Monday to Friday from 9:30to 9:00 or 5:00 or 5:30, but in practice, many companiesare working more hours.

•Today there is more emphasis on hard work and longworking hours.

• Some older firms may be very formal, but the meetingsusually have a very relaxed ambience and often uses thefirst name after the previews.

• The dress code for men is usually a suit and tie and for women varies greatly depending on the company shifts tothe informal sectors of new technologies.



Business Etiquette in New York

• New Yorkers tend to be less formal than Europeans often

target people by first name.

• Punctuality at meetings and business appointments is a

general rule.

• The office hours are usually Monday to Friday 9:00 to

5:30.

• Business Meetings often take place during breakfast,

lunch, breakfast or lunch.

http://1.bp.blogspot.com/_nDIaXzJuC_U/TIZCz9mpT8I/AAAAAAAAACk/gpqwDK6gWOc/s1600/Thanks_mcHT_Smiley-vi.gif



Thanks

For Your Attention

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The Handshake is a common form of greeting

First name are reserved for family and close friends



Mutual trust and respect are requiered to get things done.

Its always a good idea to learn a few key phrases, since it demostrate an interestin along-term relationship.

in bisiness, the french often appear extremly direct because they are not afrais of

asking probing questions.



Appointments are necessary and should be made at least 2 weeks in advance.

Do not try to schedule meetings during july or august, as this is a commonvacation period.



Business dress is understated and stylish.

Men should wear dark-coloured, consevative bussines suits for the initial meeting.

Women should wear either business suits elegant dresses in soft colours.



French business cards are often a bit larger than in a many other countries.

Have the other side of your business card translated to french.





Australians are not very formal so greeting are casual and

relaxed

A handshake and smile suffices



Australians are very

direct in the way

they communicate .

They ofeten usecolorful language

that would be

unthinkable in

other countries



Appointment are

necessary prsent

your business

case whit facts

and figures



Business dress is

conservative

Men should weara dark coloured

Women should

wear a smart

dress



Business cards are exchanged at the initial

introduccion whitout formal ritual







The main tips to write a good business letter

are:

style:keep all business letters formal in

style.this doesn´

t mean you should use longor uncommon words to express yourself.

humors: from a business etiquette

perspective it may be wise to avoid humors.

responding: good business letter etiquette

calls for letters to be responded to promptly.









Be short: get to the point early and keep

your message short.

Be grammatical: always keep a good

grammar. Be right: get your facts right.

Be careful: remember that more than just a

friend could be reading it.

Be proactive: be proactive in asking the

receiver for a response.









Thank you



Business etiquette in

the middle eastBy michelle Rodriguez



The Jews hanshake is usually a symbol of greeting

in the Middle East. The Arabs hugs and kissees are standard.

Also, Arab men often hold hands as a gesture of

friendship.

A Jews handshake, usually is a hand hold, withboth hands.

Hadshake





The business card are in english, inthe other side are

Arabic.

Business Card



If you are American, you will

find

a long meeting. They do not

have an specific hour.

In Turkey and Israel, they

aprecciated

the puctuallity, so the

meetings, often, start on time.

In a meeting, never say no

directly; it cause shame. Find

other way to express

disagreement

Meetings



Go conservative with dark suit.

Business attaire



Thaks you

In the Middles East hospitality simbolized

generosity , wealth and power, and sometime in

appears to be extravagant.



By: Joseline CentenoDavid García



¿WHAT IS ETIQUETTE FOR MOBILE PHONES?

Proper cellphone usage insocial and business settings

Book shops, libraries cinemas,

workship places prohibite their

use

Schools from U.S.A, Europe and

Canada prohibite mobile phones



Avoid texting during a conversation

Always put your phone in silence mode

Don`t make calls or answer your phone in the

bathroom



E

U

R

O

P

E

A

M

E R

I

C

A



Ensure that your mobile phone conversation is not

disturbing other people

Turn off your phone in social situations, as people with

you deserve more attention than those at the end

Business Etiquette Conference

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